As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Zero help after handover
Carlisle were very friendly during the sales process and construction phase.
Afterwards, the warranty team has been of no help with remedying a leaking pipe or providing a basic warranty document for the ducted heating system they installed.
In fact, they actively lied and said I did not maintain my sink and I was to blame for the leak!
The reviews here are positive because Carlisle rewards people who give them.
I would not recommend anyone build with Carlisle for this reason.
Carlisle Home - Bad and Poor experience
Every company has good and bad people and CH is no exception. There are some people in this company who are undoing all the good work done by others and dragging the rest company down that it makes look whole company bad. When we decided to build with Carlisle Homes, I met our Sales consultant in [Name Removed] who has been absolutely fantastic and helpful throughout the whole journey so far. We really liked his service and any queries or questions were answered promptly. Then our File went to Head Office and things started to go downhill.
In...cident 1: The original assigned CLE was just absolutely NO, NO NO for any queries and any general question asked was just simply told to find out on Colors appt. There was just so much hesitation and laziness to give out any information that I finally rang the office to find out the info and spoke to her manager who was helpful and promised to send the info which she did promptly. Next thing I get a call from my CLE yelling and shouting on other end of phone asking why I have gone to her manager and should have called her instead. She was very rude, poor customer service as I explained her about our poor experience with her so far. Apologies were made by her manager and a new CLE was assigned who has been great, no issues and really helpful and genuine customer service attitude as the way it should be. Incident 2: After being told the first one incident was just a once off, we were ready for our Colors appointment. Color appointment girls were nice, assisted us with choosing all the colors and we greatly appreciated their help. Next came the electrical as this was my domain as we were really excited and looking forward to that however the electrical consultant was so rude, unhelpful, really pushy and lacking basic customer service skills. At times she has just rolling her eyes, smirking with the girl sitting next pod in front of us when we ask her any question. It got so bad talking to her to the point that we wanted to just WALK OFF from the rest of the appointment. However considering we still have to take the time off from work and come back, we decided to go thru anyway. After coming back I advised CH about the elec Appointment feedback and requested a review/rebook just the elec appointment. CH didn't even bothered to offer a quick phone or zoom or webex review as should have at least done that and followed up on our poor elec appointment experience. Later we were told management has decided not to do that since the rest of appointment has been completed anyway. Every appointment later on at spectra we told all staff about the elec appointment stuff up and poor service but no one cared to do anything. This is my BIGGEST disappointment with CH management that rather than calling back to apologize and rectify the issue even after being told multiple times, No action has been taken till date. Incident 3: This is the last incident which really tipped over my patience and hence the reason for writing the review. We did 2 color browsing appointments at Spectra and were handed the information brochures by consultants. On one of the booklets - see pic - one of the double power point says $60 and yet CH wants to charge us $68. When we pointed out to the fact for incorrect pricing we were told that there were old booklets and pricing couldn't be honored. Seriously ????
All is good Except the refrigerated ducted heating and cooling that has been installed and this is a major issue!
I don't want to do this - but my concerns are just not being met/actioned
during the sales stage, we were promised an integrated zoning controls with the refrigerated ducted heating and cooling - however come unit commissioning we experienced the following:
- settlement happened February 19, 2021
- incorrect details of the supplier to call for the installation of the external unit
- March 16, 2021 - supplier was able to install the external RC AC (heating and cooling) BUT sparky mentioned that the unit is lacking controller and zoning contro...
Poor workmanship, frustrating post-handover response times
Don't be fooled by their positive reviews because most of those are submitted pre-construction. They give you a voucher in exchange for a review which is how they gain positive ones. The following is an honest post-construction review.
Unlike their model houses built perfectly for marketing purposes, the house handed over to us was done quite poorly. It's been four months since the handover, and it's been a frustrating ride since then because as soon as the house gets handed over to you, don't expect them to be that responsive anymore. Up to t...his day, there are still unresolved issues around the house that they haven't fixed, even if my husband and I have been proactively following up. We live in a relatively new suburb, and our neighbours have also just built their homes. Those who have dealt with Carlisle aren't happy either. Even before the handover: - We discovered that there was already water leaking in the master bedroom ceiling. They patched this up, but who knows how much water damage has already been done where one can't see, nor if they found and fixed the source of the problem. - Our kitchen faucets' metal basin was already heavily scratched. We raised this issue, but we were told they wouldn't replace them. - Glass windows around the house have plenty of scratches too - they won't replace them either.
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Would NEVER recommend to anyone
Carlisle's customer service were great till the construction begins. After that customer service start becoming slowly worse and worse. We only get reply after following up multiple times with great delay. There were 3 changes in site supervisors and they never checked whether the house built as per the drawings. There were countless mistakes. The roof of the master bed was severely damaged by rain even before end of the construction. Despite raising this issue at least 8 times, they fixed this temporarily so that settlement can happen. And the...n within 6 months water start dripping from the roof on the carpet and on bed. Our 3 months (after construction) was due on November 2020 and no action has been taken since then (already 6 months have passed). Tired of following up with them!
Do Not Settle Without Defect List Completed
We had problem after problem our entire build with the General Manager personally attending our property on 2 occasions to go through the pages and pages of defects. We eventually settled still with a page of defects and agreement of payouts for certain items that wouldn't be fixed. Four years on and the defects have still not been completed nor have we received the payouts already agreed upon but our case is all of a sudden closed!
Do not settle until your defect list is completed
As a First home buyer can't believe experience will be terrible
I thought as a first home buyer, I should go with top builder in Victoria and chose Carlisle. But can't believe experience will be such bad there are number of issues faced during overall build process.
Including delayed communication and build timeline, terrible build quality & material, changes in color selection and material, Hebel is of worst quality looks like cardboard. Damaged nature's strip. Finishing is not up to the mark. Not informed about retaining wall requirement earlier but at the handover and not fixing this issue in fixed price project that's a shame.
My project number is J1016829 and home design EDGEWOOD25MK2
Overall not at all satisfied with Carlisle builder experience and will definitely not recommend to anyone.
The reviewer stated that an incentive was offered for this review
Never recommend for first home buyer, unprofessional, non-transparent, misguide.
Played moving item in and out to bring the market competitive price but I realized after signing the contract. Have all proof over the email and I am going to act legally for this construction company.
I was unlucky to build with Carlisle home and concluded that not suitable for first homebuyer as you never know about many hidden and minor things.
Found nonprofessional sales team, missed items many times in the quote and never accepted their mistakes.
I had final discussion with sales team regarding inclusion on colour appointment day. I truste...
Goodluck getting warranty work post handover!
Everything went smoothly with our build until PCI and Handover. We found numerous defects with our build and made sure they were reported to Carlisle Homes.
Waited until the 3 month warranty inspection and made sure the warranty inspector noted down all the defects we would like rectified. The inspector agreed the work was not up to standard, we received the report and were told trades would be out to rectify the issues.
We were lucky to have one cabinet maker come out to straighten up the powder room vanity but that is all. Had the warranty ...team out a second time to look at a number of curved walls which are way out of builders tolerance. Once again Carlisle agreed the work was not up to standard and walls would need be replaced. We have now been in our house for a year and have a house full of defects. Every time I look at a wall, the roof, around window frames.... more defects. Don't bother emailing the warranty team, it takes weeks to get a response which is a generic "we will request an update".
Be careful with flooring!
There is a clause in the contract that states any damage to the floor noticed after handover is to be considered the owners fault. Three days after handover our UPGRADED timber lam floors started to show damage and peel up. Neither Carlisle nor Carpet call will accept any sort of responsibility even though my independent inspectors proved there has been no water damage. Funny bc today we notice a huge patch of the wall has been patched over. Ask me how I have caused this damage to be present three days after handover when we have had no inciden...t to cause this. Also connectors of the boards are broken. If Carlisle have this clause in the contract they must be aware of the crappy floors being supplied to their customers. So unhappy to finally buy a home and this is the crap Carlisle provide
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Forgoing our $2000 deposit to avoid building with Carlisle.
After what appeared to be a positive sales experience, we quickly found that the many things promised to us during the signing with Carlisle were actually not available with this builder. One thing we stipulated was that our floors were to be laid under our very expensive island waterfall bench to avoid wooden quad being used around the stone end panels. This was assured to us by our sales representative who also agreed that this was more aesthetically appealing and something that would be easily arranged during our colour appointment. During t...he colour appointment we had a very rude consultant who informed us that under no circumstances would they accommodate this request. We asked if we could do the floors after hand over and have the skirting boards left off as I know other builders offer this to which she stated it could not and would not be done. There was no flexibility or compromise even on little things such as a different stain for our timber windows (they only offered a dark stain and we wanted a more natural colour stain given we were upgrading to wooden windows), again we asked if we could do this after handover and were refused. A lovely sales manager did get involved and offered to rectify some of the issues however the lack of transparency and issues that arose so soon into our build left us with no faith in them to continue on. The standard inclusions at the colour selection are also very disappointing! Allow $100,000 for upgrades! We also had fisher paykel appliances on the front page of our quote which was listed as a free promotion however were told this was a “misleading typo” and they would not honour it. Overall Carlisle appeared to promise us things that were not unreasonable in order to get us to sign and once signed we soon learnt how inflexible and rigid they were. Would not recommend them to anyone. It’s $2000 well spent to avoid this builder.
The reviewer stated that an incentive was offered for this review
Avoid building with them
Worst warranty service ever. Avoid building with Carlisle homes. Doesn't meet the expectations or even minimum quality requirements.
They do offer a reward for recommending them to other friends for building with Carlisle. Reviews are requested right from the day the contract is signed with them. Throughout the building process, they changed the Site Supervisor three times. Doors are of bad quality and are very poorly handled. House finish quality is also very poor. The flooring and quality issue raised during warranty inspection is still not fixed. We have emailed them multiple times. After the build, Carlisle looks for ways to go back on 25 years of structural warranty quoting silly reasons.
Bunch of Ineffiecient staff playing with your hard earned money. Avoid them at all cost
I do not know where to start from as there is way too much that has happened in the house. I had my previous review where false promises were made by Sales Consultant and I have emails and emails suggesting from CLE that your complain is going as feedback and we are 'SORRY'.
Moving forward to build now, [Name Removed] at Colors appointment can't get any more careless and couldn't have made more mistakes than what she has done with our house contract. Even the things that were selected as upgrades and I as a customer was paying for it, still, ...they did not put these items in the contract. I caught a lot of mistakes in the contract but was not able to cross-check every single detail of item selected at colours and hence those were not put in the contract and then our assigned CLE trying to justify it as our mistake that we did not read the contract properly. . Working in the global consulting organisation myself, I for sure know when and where to accept our mistakes instead of justifying or pushing it back on the customer. At the end of the day, I will be paying for my hard-earned money for the next 30 years with the mistakes that the builder has made I will try to mention a few as you already know of it Brick Color: I paid extra for the category 2 bricks just to get the grey-toned colour, but my main brick colour was marked as a backup colour and a backup colour was marked as the main colour. Obviously, when you provide the document back for our review, only the colour name is mentioned in the document and a customer by no means will know the name of a specific item. It is the responsibility of Carlisle team to make sure that they are noting down the colors correctly or provide a small picture of a color selected in the document so if the mistake is made by the team then it can be corrected by the customer. Attaching pictures of what was selected and what was applied. We selected Austral's 'Access Ash' as a brick color and 'Access Stone' as a backup color. [Name Removed] noted down this in the contract in reverse order. She had one job to listen to us and note it down . And how in the world will I know my color names. How is this my mistake which carlilse is trying to push on me that I have signed it
Victoria's Worst Builder
We have built a Granada Retreat 45 in 2019 and its the worst thing i have ever done in my entire life. Since the day i picked up the key to the house the toilets don't flush well. They sent plumbers but its still on going. I have to flush atleast 6 or 7 times and the worst part is its the powder room. When we have guests come to the house we tell them we built the house with Carlisle and the powder room toilet doesn't flush so dont even think of going near Carlisle. The upstairs floor is so squeaky and they tried fixing it but couldn't and th...e so called Building manager told me that nothing can be done anymore. The render walls are starting to crack. we send an email with the photos and heard nothing back. If you are thinking of building a house please don't even consider going with Carlisle. The promotions are attractive but the end product is so bad. Worst quality houses are built by Carlisle. They use cheap contractors and you have to suffer after you move in.
Fault from day one has not been done
Hi when I built the home with Carlisle homes they put the different locks on my rear alfresco door and laundry door so key works from inside and but don’t work from out side and there are defect in bathroom grout tiles , big stain marks on indoor tiles , still my some roof tiles cracked and all this thing reported to Carlisle homes before taking my keys but nothing has been done it’s almost one year and yesterday I am getting email from them to confirm that there is no work out standing so please be careful before you decide to go with Carlisle homes
Questions & Answers
It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks
Thank you for your question.
As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.
In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.
If you have any further concerns please do not hesitate to contact us directly.
Hi Carlisle Team
Is it possible to to Rear Flip the Rothwell 29 ?
Hi Shahed K,
Thank you for reaching out to us and for your question.
Unfortunately we are not able to flip the rear only of the Rothwell 29 as the rooms wouldn't be align.
If you have any further questions please do not hesitate to contact us again.
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
|Build Areas||Melbourne South-East, North, West, and Geelong|
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