As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
Colour appointment with [Name Removed]
We had good experience with our colour consultant with good communication and very helpful while selection, All the concerns I asked, colour consultant answered after discussing with fellow consultants and cleared our concerns , however we were slightly disappointed with time being spent on the discussion, I felt we could have utilised that time on colour selection , except that overall we had Good and friendly experience with colour consultant.
Great sales team who are very responsive, but CLEs are very unapproachable
We are yet to start the build, so far we only went through the sales process where the salesperson [Name Removed] was good (expected if you are selling half a million home) but that's where it ended. My CLE is not available by phone or email which is frustrating. The color selection at spectra felt it was rushed
Now that we have finished building with Carlisle Homes I can now honestly write this review based on my entire experience. Not straight after the color selection when we were encouraged to complete a positive review with a $100 eftpos card as a reward. Color selection was perfect. From the start through to the end product Im not satisfied with a lot of things. From reverse building where plasterboards were hung before the actual building is water tight to having to put up with squeaky floor and stairs. The overall workmanship is below avera...ge. Nails are going everywhere but not where it meant to be. Even paces where it meant to be nailed were entirely neglected. Instead of using two nails they just used one nail just to save cost. If I were to build again I wont use Carlisle Homes and neither recommend it to anyone else.
First Home Building Experience with Carlisle Homes
We started our process with Carlisle after visiting a few other reputed builders. The reason for the move was the floor plan & facades and the reasonable base price. However, I wish I would have selected the other builders. The start of the journey was perfect. However, being the first homeowner, we came to reality after paying the initial deposit. The level of transparency and commitment during the sales stage was not kept. Due to mismanagement & miscommunication between our previous CLE and Sales Consultant, we are now going through financial...hardship (delayed the building process, unnecessarily paying the EMI for titled land). When I complained about the delaying the process, there was no response from CLE. Instead of accepting the mistake and rectifying it, they started playing the blame game with each other (and I suffered for someone's mistake). I thought I would give a 2 stars rating. However, the way my current CLE is responding, I increased my rating to 3 stars. I hope I can update my review after construction. Rating Breakup (explanation is given below): 1) Sales stage: 0 stars 2) Colours appointment (online spectra via MS Teams & mobile call): 4 stars Our colour consultant did a great job to help us find the right combination. Also, there was no push for an upgrade for any items (which I was suspecting) 3) Tender Appointment (mobile call): 3 stars The appointment went well with the consultant. However, we were surprised due to the cost associated with many unknown items. Most of the items were related to site cost (which happened because of our sales consultant mis-commitment).
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My partner and I are building out first home with Carlisle Homes - Easy living. Personally I would never do it again. I wish we were told before paying the deposit that we had to pick from colour schemes and that there is not much choice, we have basically upgraded everything and probably could of built with T-Range in the end. Also the whole process is so rushed it is ridiculous. Especially during Covid-19 you would think there would be some changes considering we couldn’t go out and properly look at samples. Also our land doesn’t title for an...other 6-7 months (again I wish we were told prior to paying our deposit that the process is so quick and rushed). On top of that the colour selection email that is sent is absolute rubbish, the colours look nothing like they do in person, you cannot spot any differences between the stone because the pictures are not clear at all and not all options are sent to you. Our “colour appointment” was rushed, we also dealt with someone who made several mistakes and did not know the colour boards correctly. We also left our appointment and had to return because we realised a lot of things were missed. Our draft contract then came back with a list of mistakes. As first home buyers the process so far has been overwhelming as I would imagine. But we haven’t been able to feel confident or overly excited. Our “sales support/colour appointment person” has been so incompetent and rude it has made us want to pull the plug on the whole process several times. Our sales consultant to begin with that helped us with the quote was amazing! I just feel like we weren’t told a lot of information and were sucked in very easy as this is our first time ever building a home. “Easy living” hasn’t felt so “easy” as of yet.
First home buyer: Macquarie 22
My partner and I are first home buyers so the whole process was new and exciting for us. We are building the Macquarie 22.
The sales process was extremely good. Our Sales consultant was eager to help and walked us through each step of the process. We even asked some dumb questions and he was extremely accomodating and answered them all. Sales I would give 10/10.
Sales was a pleasant experience but the Sales support left something to be desired for. Admittedly, our Sales support was friendly and confessed we were her favourite customers (rem...ember this for later). We were rushed through our colour appointment jumping from room to room in no coherent manner. There was a number of mistakes made where the Sales support assumed we wanted something but didn’t ask us. That was frustrating. After 3 electrical plans and quote revisions we finally had a contract we were happy to sign. Then during our signing we spoke at length about our experience. She was apologetic and stated she was new to the roles. If she told us that she was new we would of been a lot more forgiving and patient. We can confidently say we weren’t her favourite by the end of it. Overall, we have designed and set up a house we love and are excited to begin building. Even with our difficulties Carlise did eventually resolve our issues and turned it into a positive one Tip: if you’re new just tell set that expectation at the beginning of the the consult so we aren’t to hard.
I have been requested by Carlisle Homes to submit a review. I have just recently signed my pre-contract with Carlisle Easy living. Honestly I am only doing this review because they're offering a $100 voucher upon completion of this review. Overall the experience so far with the sales team have been neutral, they are responsive to your emails and calls. With the COVID-19 stage restrictions and government grants on offer, make sure they understand your situation and needs, you will be pressured to sign things quickly and they'll whisper sweet promises in your ear to get you over the line.
Experience with Carlisle
Good experience till Now. [name removed] from Sales is very helpful. Good standard inclusion with good building plans. Spectra has many options. Only thing is concerned, you can not change much in structures, if you want to change according to your need. If you change, then price is too high. Then you forget about to change anything.
Went well till Handover
Everything went well in color selectin, construction stage and handover stage. Small hiccups but no complaint I was very happy with quality and timeframe that's been done. However I was bit disappointed with after sales service. No response from supervisor for 10 days and no reply back to email again
Our Spectra appointment
We were very excited to choose everything for our new home at our Spectra Appointment! I would perhaps suggest breaking up the appointment into two separate appointments - Electrical and Colours, as it went from 8:30am to 4:30pm with a 30 minute lunch break. We have built many times so we were very prepared for the appointment, but for first timers, it will be a stretch. I would also suggest that your price points be calculated while looking at the product during the appointment. Even though you can make changes later, you don’t have an image of what you may want to change it to. Aside from that, it was fun for us to finally visualise what we wanted in the house. Very exciting day however and [name removed] was really lovely to work with.
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Very poor finishing
I want to share my Experience with you all. We build with Carlisle home and we will never think again to building with them again. We paid full payment on inspection day and Carlisle home supervisor advised us we will fix all the things which we discussed on inspection day within a week time if we can pay them in full today. Me and my wife thought they will fixed everything as per Promise.
Now over two months I am chasing Carlisle home from more than two months Sending them emails and messages but no response.
Paint work still not done yet.
Kitchen sink tab water going out because tab not installed on right place
Colour selection were great.Our consultants were very friendly and they were helpful through out the day.Preference and selections widely vary between individual. The consultants understood our requirements and guided with suggestions such as upgrades and selections during the entire process.
we enjoined the first appointment and looking forward to forthcoming appoinments.
Enjoying my new home
Thanks for Carlisle Homes to deliver my home on time,eventhough there was a lot up and down during the building process.The house is build beautifully but if you want me to comment on quality just move in still have to live in for sometimes before I can comment workmanship and quality.
First home with Carlisle
The sales staff were friendly and approachable and thorough about their research/site costs of land we had chosen to build on. They took our budget into consideration during the sales process. Albeit the sales stage felt rushed and mistakes were made with selections which needed clarity further down the track.
We built an 'Easy Living' home and was not informed about upgrades that we could have potentially had and only found out that this was an option by reading other people's experiences on social media.
We were very pleased to discover wit...h Easy Living that site costs were fixed at the time of our build, however it is a shame that there is no option with Carlise to customise floorplans. Defects picked up on private inspections some of which were not dealt with during building process. It's not clear to us if these defects would have been picked up if we did not have a private inspector. We were very pleased at the start of the building process with the 'Carlise Connect' tool which was available to track the stages. However rather disappointed towards the end when none of the stages were updated and kept in the dark about what was happening. At PCI we were encouraged to move in 7 days prior to having our appliances fitted (heating, cooling, gas, hot water etc). When we later challenged this we were told that this was standard practise and there was nothing that could be done about it. However on escalating to management who were very amenable we able to deal with this issue promptly without stress.
New Home Build
Had a good experience with our colour consultant [name removed] she was really helpful in helping us pick our colours as we had no idea what we were doing. Process has been confusing in general as lots of people tell us different things, also even though we got affinity range, there were lots of things we wanted that we couldn't get as Carlisle don't offer it. also find it strange that we couldn't get prices for some things until we had already selected it in the colour selection and had to receive our tender to find out how much it would cost ...(hard to know if your selection is worth the money when you don't know how much it costs) and then make amendments after that. about to sign contracts next week and cant wait for the build to be completed UPDATE: Really unhappy with our experience so far and the build hasn't even started yet. So many errors with all documents, couldn't even get my name on the contract correct, which Carlisle refused to rectify, even though we told them before we signed it, which is now causing delays with our bank. They have taken upgrades off our contract at the last minute without telling us and are saying we need to pay a fee to get it back. Seems no one is on our side or looking out for us as the customer. We are putting a lot of money into this build and we are not at all confident in what the end product will look like if this is the service we are receiving so far. Really unhappy and would never build with Carlisle again. If we hadn't signed contracts already, we wouldn't be going ahead with the build. UPDATE: Carlisle have come to the table with a free of charge resolution to the contract items that were removed without our knowledge. This is something we welcomed and are thankful. This also allowed us to make some further changes to our build which we had overlooked at the earlier stages, so that was a bonus. The incorrect name on the contract was resolved and our bank applications are progressing as planned. We still cannot be certain about how the rest of the process will go, but the recent actions from Carlisle are encouraging.
Questions & Answers
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks
Thank you for your question.
As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.
In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.
If you have any further concerns please do not hesitate to contact us directly.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
|Build Areas||Melbourne South-East, North, West, and Geelong|
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