As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Poor post settlement customer experience
Very poor post settlement customer service . I had reported main door issue where the lock is not fixed properly during the PCI inspection but carlisle never bothered to fix it even after following it for the last 3 years . So now the door shakes when windy . It is a simple job and I was expecting to them to fix it but no luck. Disappointing customer experience
Worst communication ever, stay away of them
I started contacting them in March 2020 searching for design for my house. The bad things started with the sales guy who did not want to tell me about anything regarding any upgrades. According to him, his job was only to choose the house design and the faced then you pay $2000 and discuss anything else later.
During the color selection appointment, the Design consultant told us wrong information regarding developer requirements for the garage door. We wanted to choose certain door but she said, it's not in developer requirements but later on ...another house in the same street built by them has the door that we wanted. The electrical consultant rushed us in the appointment and she did not want to tell us about any upgrades, security cameras. The CLE has the worst communication skills, she only contacted me for invoices or for a mistake they did and they want to fix it so she sneakily ask you to change something to fix it. I had made changes with her regarding facad color and front entry door and she did not change it in the documents and I discovered these mistakes during the construction. You need to revise each and every document before signing to make sure they did what you wanted, asked for and payed for. Keep any communications or emails as record in case things go wrong. Our SS was leaving the company so he did not care about anything and I think he was not supervising the trades as it should be. We have private inspector for all five main stages of construction, 3 of them were not complete because the SS did not care to confirm with trades about them. And a lot of items needed to be repaired/modified according to private inspector reports. Most of times, he did not answer my calls.
The design of the home is perfect for me. I found the communication at the selling and colour stage much more customer friendly than the build stage and felt there was no personal touch at the end stage of the build.
The end quality was good though it was disappointing to have handover occur before the water was connected to the home. The outside brick work and fire seals were also disappointing.
Not recommended for first time home buyers
So for the journey with Carlisle homes not at all good. I have been waiting for five months. But the build did not even reach the slab stage.
Job # J1014949
I won't recommend building with Carlisle If your site has a 200 - 250mm slope down from the rear to the front. After the site-cut, they will install a retaining wall on all three sides of the site (which is good). But the customer won't get levelled backyard since the rear retaining wall 600mm higher than from the Alfresco. As a customer, I have been asking them to do something for level...led backyard. They are not at all listening. Even I was ready to pay extra. Now, I will have one or two steps to access my backyard. But the other builder built in the same street did well to have levelled backyard. The above issue doesn't delay my site. They couldn't able do to site start because of various reasons as mentioned below.
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Colour appointment with [Name Removed]
We had good experience with our colour consultant with good communication and very helpful while selection, All the concerns I asked, colour consultant answered after discussing with fellow consultants and cleared our concerns , however we were slightly disappointed with time being spent on the discussion, I felt we could have utilised that time on colour selection , except that overall we had Good and friendly experience with colour consultant.
Great sales team who are very responsive, but CLEs are very unapproachable
We are yet to start the build, so far we only went through the sales process where the salesperson [Name Removed] was good (expected if you are selling half a million home) but that's where it ended. My CLE is not available by phone or email which is frustrating. The color selection at spectra felt it was rushed
Worst Experience pre and post construction.
I built a double story house with Carlisle thinking they are good builder and I will have no issues pre or post building the house. However, I was wrong.
I had nothing but trouble through out the building process. The supervisor was changed 3 times. Issues submitted by my own building inspector was not getting fixed on time or getting delayed to fix. There was ponding of water around the slab which Carlisle did not fix by applying required slop around the slab and waited for it to dry by itself.
There was a major leak near laundry before set...tlement because the previous supervisor did not do pressure test. As a result moisture was trapped inside the slab and wasn't fixed properly. As a result of that, laminate timber flooring came out in certain areas after handover which Carlisle blame that it could be because of the leakage from laundry happening after handover. In fact, there is no leakage from laundry. Its been more than 4 months and Carlisle still haven't fixed it while I am writing this. They insisting me to claim the damage with my insurance company. There were issues with 3 toilets out of 4 in the house which were continuosly leaking from water tank to the toilet bowl. We had to turn off the tap after each flush. It took them 5 months to fix the issue as it needed to go through the manufacture. Also, the flooring on the first floor making flapping noise every time you walk on it in Master bedroom which I asked them to fix during 90 days inspection and it has not been fixed either.
Beautiful House with a big disappointment
Carlisle have best designs compare with other volume builders we spent more than 600,000 so far (KDR) actually it’ looks beautiful ( of course we did lot-of upgrades) but the house is with lots of major and minor issues. Had the handover on the 22nd of December but have a major issue with cooling and heating? After big silence just figuring out the issues not yet fixed, Doesn’t seems our SS is trying to help us when we asked he says he is following up when asked what is the status “ he says Rinnai didn’t update him” but Rinnai said to us t...hey cannot fix it they have tried few times when we were informed them. Also the space provided for the dishwasher is not enough for a standard dishwasher and arguing the space mentioned in the plan is from the concrete. If so who’s fault if it is not fitting a standard dishwasher? Solar hot water system not connected due to missing part, I found it outside on the ground near the bin on the same day. Complained the Site Supervisor, CLE even construction manager but so far nothing happened now more than one month. Carlisle we spent our hard earned money supposed to pay over another 30 years. Your workers are ruining your reputation. My advice is please don’t pay the final payment until you tested everything once you paid they treat customers like crap. All depends on the CLE and site supervisor. There are so many minor issues. We are looking forward what they will do and going to do what we can do from our end. Carlisle completed the built in 5 months, we were not hurrying you Carlisle , it supposed to complete in 350 days as per the contract. You have been hurrying the construction and gave us incomplete house. May be Carlisle is proud of their Site Staff ect. but it’s not fair for your customers. People don’t think looking at the display homes and expect you will get the same. Carlisle after sale customer service is NIL. We had a private inspector from LANDMARK it’s absolutely waste of money they did nothing. Please have a private "building surveyor" if you are building with Carlise. (I don’t have experience with other builders). I regret choosing Carlisle every time when I go to my kitchen (still not using my dishwasher)and each and every hot days with two little kids in this house. We could choose a small builder and save some money... but we chose you Carlisle because we trusted you you have to give us good service at least value for the money we spent. Your reputation, your income are you customers. Please treat them with respect. Beware people!!!
Now that we have finished building with Carlisle Homes I can now honestly write this review based on my entire experience. Not straight after the color selection when we were encouraged to complete a positive review with a $100 eftpos card as a reward. Color selection was perfect. From the start through to the end product Im not satisfied with a lot of things. From reverse building where plasterboards were hung before the actual building is water tight to having to put up with squeaky floor and stairs. The overall workmanship is below avera...ge. Nails are going everywhere but not where it meant to be. Even paces where it meant to be nailed were entirely neglected. Instead of using two nails they just used one nail just to save cost. If I were to build again I wont use Carlisle Homes and neither recommend it to anyone else.
First Home Building Experience with Carlisle Homes
We started our process with Carlisle after visiting a few other reputed builders. The reason for the move was the floor plan & facades and the reasonable base price. However, I wish I would have selected the other builders. The start of the journey was perfect. However, being the first homeowner, we came to reality after paying the initial deposit. The level of transparency and commitment during the sales stage was not kept. Due to mismanagement & miscommunication between our previous CLE and Sales Consultant, we are now going through financial...hardship (delayed the building process, unnecessarily paying the EMI for titled land). When I complained about the delaying the process, there was no response from CLE. Instead of accepting the mistake and rectifying it, they started playing the blame game with each other (and I suffered for someone's mistake). I thought I would give a 2 stars rating. However, the way my current CLE is responding, I increased my rating to 3 stars. I hope I can update my review after construction. Rating Breakup (explanation is given below): 1) Sales stage: 0 stars 2) Colours appointment (online spectra via MS Teams & mobile call): 4 stars Our colour consultant did a great job to help us find the right combination. Also, there was no push for an upgrade for any items (which I was suspecting) 3) Tender Appointment (mobile call): 3 stars The appointment went well with the consultant. However, we were surprised due to the cost associated with many unknown items. Most of the items were related to site cost (which happened because of our sales consultant mis-commitment).
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My partner and I are building out first home with Carlisle Homes - Easy living. Personally I would never do it again. I wish we were told before paying the deposit that we had to pick from colour schemes and that there is not much choice, we have basically upgraded everything and probably could of built with T-Range in the end. Also the whole process is so rushed it is ridiculous. Especially during Covid-19 you would think there would be some changes considering we couldn’t go out and properly look at samples. Also our land doesn’t title for an...other 6-7 months (again I wish we were told prior to paying our deposit that the process is so quick and rushed). On top of that the colour selection email that is sent is absolute rubbish, the colours look nothing like they do in person, you cannot spot any differences between the stone because the pictures are not clear at all and not all options are sent to you. Our “colour appointment” was rushed, we also dealt with someone who made several mistakes and did not know the colour boards correctly. We also left our appointment and had to return because we realised a lot of things were missed. Our draft contract then came back with a list of mistakes. As first home buyers the process so far has been overwhelming as I would imagine. But we haven’t been able to feel confident or overly excited. Our “sales support/colour appointment person” has been so incompetent and rude it has made us want to pull the plug on the whole process several times. Our sales consultant to begin with that helped us with the quote was amazing! I just feel like we weren’t told a lot of information and were sucked in very easy as this is our first time ever building a home. “Easy living” hasn’t felt so “easy” as of yet.
Good home but poor customer service post-build
We were pretty happy during the build and the quality mostly. Our site supervisor was very good with communication and updates. Some things were done better than others but overall the house came up well. However, post-build the warranty team have been very poor in resolving defaults. Kept telling us a they will have someone contact us "ASAP" but we wouldn't hear anything for 3-4 weeks, and this was for a "priority job" that was water damage. They would also not respond to several follow up calls. For a company that prides themselves on winning customer service awards, it is very disappointing.
First home buyer: Macquarie 22
My partner and I are first home buyers so the whole process was new and exciting for us. We are building the Macquarie 22.
The sales process was extremely good. Our Sales consultant was eager to help and walked us through each step of the process. We even asked some dumb questions and he was extremely accomodating and answered them all. Sales I would give 10/10.
Sales was a pleasant experience but the Sales support left something to be desired for. Admittedly, our Sales support was friendly and confessed we were her favourite customers (rem...ember this for later). We were rushed through our colour appointment jumping from room to room in no coherent manner. There was a number of mistakes made where the Sales support assumed we wanted something but didn’t ask us. That was frustrating. After 3 electrical plans and quote revisions we finally had a contract we were happy to sign. Then during our signing we spoke at length about our experience. She was apologetic and stated she was new to the roles. If she told us that she was new we would of been a lot more forgiving and patient. We can confidently say we weren’t her favourite by the end of it. Overall, we have designed and set up a house we love and are excited to begin building. Even with our difficulties Carlise did eventually resolve our issues and turned it into a positive one Tip: if you’re new just tell set that expectation at the beginning of the the consult so we aren’t to hard.
I have been requested by Carlisle Homes to submit a review. I have just recently signed my pre-contract with Carlisle Easy living. Honestly I am only doing this review because they're offering a $100 voucher upon completion of this review. Overall the experience so far with the sales team have been neutral, they are responsive to your emails and calls. With the COVID-19 stage restrictions and government grants on offer, make sure they understand your situation and needs, you will be pressured to sign things quickly and they'll whisper sweet promises in your ear to get you over the line.
Experience with Carlisle
Good experience till Now. [name removed] from Sales is very helpful. Good standard inclusion with good building plans. Spectra has many options. Only thing is concerned, you can not change much in structures, if you want to change according to your need. If you change, then price is too high. Then you forget about to change anything.
Questions & Answers
I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.
They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.
Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.
What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.
We would like to advise you further so if you could contact us at firstname.lastname@example.org we can assist you further.
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
Thank you for your question.
As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.
If you could please contact us directly at email@example.com so we can look further into your particular job that would be appreciated.
Can you answer it here, so others know too?????
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
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|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
Melbourne South-East, North, West, and Geelong
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