1 photo
Carlisle Homes
4.7 from 5,574 reviews · View Statistics
Listing monitored by Carlisle Homes

Reviews

  • Build Stage
  • Customer Service
    4.9 (2,426)
  • Site Admin
    4.8 (945)
  • Timeliness
    4.8 (1,244)
  • Structural Integrity
    4.8 (607)
  • Plumbing & Waterproofing
    4.7 (543)
  • Electrical & Lighting
    4.8 (654)
  • Flooring
    4.8 (629)
  • Transparency
    4.8 (1,850)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Louise A.
Louise A.Greater Melbourne (Metropolitan), VIC
  • Verified

Great experience with sales team

published

We looked at many other builders for our second build..but found Carlisle homes to be great value for money. The current inclusions in the Affinity promotion meant we could have most of our wish list without having to upgrade everything. Being our second build we wanted to include a lot more in this home and found this builder suited us as we could get a bigger home. So far just paid the initial deposit but our sales consultant at Deanside display was fantastic. Answered all our questions, very prompt with replies and gave us all the information needed. He wasn’t pushy and super helpful..so hoping the rest of the experience is at the same level. Looking forward to our journey with our Astoria grand 55.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Veeru43
Veeru43Perth, WA
  • 5 reviews
  • 4 likes
  • Verified

Hassle-free experience

published

It's been a smooth process so far with everyone I dealt with so far from Carlisle are experienced in the home building process. Hope my experience stays the same till the end. Pricing is competitive and the quality of products on standard range are good so it only needed me to make fewer upgrades.

Incentivised Review No
Build StagePre-Construction

Other Home Builders

 
 

0.0
(1,234)
Dilini
DiliniGreater Melbourne (Metropolitan), VIC
  • Verified

Excellent customer service!!!

published

As first time builders, we are very happy that we selected Carlisle Homes. We have selected EasyLiving. The sales team in Kaduna Park were excellent, knowledgeable and very supportive. We have been guided in a very professional way, prompt responses, clarified all our doubts and everything was to our expectations so far.

Customer Service
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Carlisle Homes compares to other Home Builders

Know better, choose better.

Compare all
  • Verified

Perfect colour appointment

published

Due to covid our face to face appointment was changed to online appointment. Initially we thought its going to be difficult but the consultant we talked to was very professional, and knowledgeable. She patiently listened to our requirements and choices and offered a range of solutions in best possible ways.

Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Get quotes

Get quotes from Home Builders servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
Sachin
SachinGreater Melbourne (Inner), VIC
  • Verified

Great experience so far

published

It has been amazing experience so far. For a first home buyer like me, my sales consultant [Name Removed] has been nothing but excellent. They went above and beyond in supporting me through tough decisions, multiple swaps and some last minute urgency for getting my contract signed. Highly recommend their service. Looking forward for rest of my journey.

Customer Service
Incentivised Review No
Build StagePre-Construction
Construction End DateJuly 2021

Related Articles

Previous

Tips for Choosing a Home Builder

Ready to build your dream home? For the best outcome, a lot of planning prior to building is recommended, so here are some tips to help you with choosing a home builder.

Wendy Z.
Wendy Z.14 Feb 2020
tips-for-choosing-a-home-builder

Making ProductReview.com.au's home builder reviews work for you

A quick guide to getting the most out of ProductReview.com.au when researching home builders. If you're feeling overwhelmed by information, we're here to help you cut through the noise and easily pinpoint the most useful reviews for your situation.

Nathan S.
Nathan S.14 Feb 2020
making-productreviewcomau-work-for-you

The best home builders in 2020

ProductReview.com.au has an extremely active community reviewing home builders all over Australia. We've harnessed their collectively knowledge to deliver a comprehensive list of the best builders in NSW, VIC, QLD, WA, SA, ACT, TAS, and an overall #1 winner for the whole country.

Nathan S.
Nathan S.7 Nov 2019
the-best-home-builders-in-2020
Next
Jacqui
JacquiVictoria
  • Verified

Excellent Service & Knowledge

published

My partner and I are building the Westlake 25 from the Easy Living Range and have just recently finalised our build quote. The team at Kaduna were helpful and assisted with the many questions we had throughout the process given we are first home buyers. We are excited to continue our journey with Carlisle and cannot wait to start our build and would happily recommend to our friends and family.

Customer Service
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Matisse 35
Matisse 35Greater Melbourne (Metropolitan), VIC
  • Verified

M&M's Sea Change

published

Building the Matisse35 - highly customised. Carlisle has been very flexible with the allowing variations to the base plan (unlike their competitors). Process has been quick and efficient even allowing for COVID interruptions. Communication throughout has been regular and professional. Where questions were raised they were backed up with sound reasoning and providing options. Looking forward to the build phase.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
Construction End DateFebruary 2022
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

  • Verified

Excellent customer service: colour selection

published

Excellent service from the staff. Very professional. They made the whole experience extremely stress free. Very helpful and they were willing to work with our own ideas and giving advice when needed. Didn’t feel rushed. Given that the same staff are available, I will do the whole experience all over again.

Customer Service
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Home Builders

 
 

0.0
(1,234)
  • Verified

Outstanding

published

We had our colour selection appointment with [Name Removed]. She has been super amazing, very supportive and understanding. This experience was a great one. She took the time to listen to what I was looking for. She found the perfect colour selection for the entire house. We are highly recommended Carlisle to everyone.

Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Carlisle Homes compares to other Home Builders

Know better, choose better.

Compare all
JoAnn Cats
JoAnn CatsSouthwest, VIC
  • Verified

Excellent customer service! Easy and great to deal with!

published

A pleasure to deal with and turned a once stressful situation into a smooth operation. Attends to our querries and requests professionally by going an extra mile to make us happy. Our Sales and Colour Selection Consultant are patient and helpful to take and understand what suits our wants and needs in building our home.

Customer Service
Timeliness
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Get quotes

Get quotes from Home Builders servicing your area

Receive up to 3 quotes with ProductReview.com.au

Get quotes
  • Verified

Very professional and knowledgeable

published

Our experience with sales team was excellent. We are first time builders and still the process was very smooth and clear from the very first day. Peter and Sochearta were so helpful and well knowledgeable. Thanks to them we were able to arrange everything to our expectations.

Highly recommend Carlisle Homes for building your dream home.

Customer Service
Transparency
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Manuel Augustine
Manuel Augustine Greater Melbourne (Outer), VIC
  • Verified

It’s excellent

published

Sales team was warm, got good clarity about the project, welcoming response to our doubts, good interaction, clearly stating what is included and what is excluded, highly impressed with quality of drawings. Moreover we were lucky to deal with a good team in kaduna park. Offers for easy living is very good

Customer Service
Transparency
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Briecait
BriecaitGreater Melbourne (Outer), VIC
  • Verified

Purchase house and land package

published

First point of contact at Carlisle Homes was [Name Removed] @ Donnybrook display, his service was exceptional nothing was ever an issue we then did our colours etc. with [Name Removed], and again was a wealth of knowledge.
[Name Removed] & [Name Removed] are both a great assets to Carlisle homes, would recommend anyone I know looking to build to go with them.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateNovember 2022
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

  • Verified

Colour Selection

published

It was a very helpful and constructive meeting. Our color consultant was willing to help and was very patient in explaining and going through each stage methodically. Given the difficulty of doing colour selection virtually, our consultant still managed to make things easy for us and as streamlined as possible.

Customer Service
Timeliness
Build StagePre-Construction
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Other Home Builders

 
 

0.0
(1,234)
Nikunj  Patel
Nikunj PatelGreater Melbourne (Inner), VIC
  • Verified

Our experience with Carlisle Homes sales team has been Great

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateMarch 2022
Similar opinion? Write a review on ProductReview.com.au!

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Carlisle Homes compares to other Home Builders

Know better, choose better.

Compare all
Page 1 of 115

Questions & Answers

Josan
Josanasked

I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.

2 answers
J.KE
J.KE

They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.

Carlisle Homes
Carlisle M.Carlisle Homes

Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.

What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.

We would like to advise you further so if you could contact us at customercare@carlislehomes.com.au we can assist you further.

Kind Regards,
Carlisle Management

Deep
Deepasked

I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.

1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?

2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?

I'm waiting for your response.

Thanks!

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Dee,

Thank you for your question.

As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.

If you could please contact us directly at customercare@carlislehomes.com.au so we can look further into your particular job that would be appreciated.

Kind Regards,
Carlisle Management

Deep
Deep

Can you answer it here, so others know too?????

Shahed K.
Shahed K.asked

I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?

5 answers
Raymond
Raymond

I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra

Shahed K.
Shahed K.

Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.

Raymond
Raymond

A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.

See all Carlisle Homes questions

Get an answer from our members and Carlisle Homes representatives

Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build Areas

Melbourne South-East, North, West, and Geelong

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

Find the right Home Builder

Receive up to 3 quotes with ProductReview.com.au

Start NowNEW SERVICE