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Carlisle Homes
4.7 from 5,584 reviews · View Statistics
Listing monitored by Carlisle Homes

Reviews

  • Build Stage
  • Customer Service
    1.7 (16)
  • Site Admin
    2.2 (5)
  • Timeliness
    1.9 (9)
  • Structural Integrity
    1.8 (4)
  • Plumbing & Waterproofing
    2.0 (3)
  • Electrical & Lighting
    1.5 (4)
  • Flooring
    1.8 (4)
  • Transparency
    1.2 (15)
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  • Verified

Carlisle Home - Bad and Poor experience

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Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
KDP
KDP
KDP
KDP
Ann A
Ann AGreater Melbourne (Outer), VIC
  • Verified

Forgoing our $2000 deposit to avoid building with Carlisle.

published
Customer Service
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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0.0
(1,234)
Jagmeet Kang
Jagmeet KangGreater Melbourne (Inner), VIC
  • Verified

Shown T- Range inclusions instead of Affinity

published

Issues with pre-post especially as colour appointment, not getting offered what was promised in a sales appointment. Raised the issue with CLE and Sales consultant after colours appointment where they accepted the fault and I need to bend the way to sort this out in next colour appointment. Not very good experience

Customer Service
Transparency
Build StagePre-Construction
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Khan
KhanGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes
  • Verified

Checking legal rights for protest at front of sales office and involve media.

published
Customer Service
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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iiioooiii
iiioooiiiGreater Melbourne (Inner), VIC
  • Verified

Bullying started once you have signed the documents

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Customer Service
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Kash
KashGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes
  • Verified

Beware Of Carlilsle Homes!! Exploiting during pandemic

published

We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible

Customer Service
Timeliness
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified

Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!

published
Customer Service
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Scott B.
Scott B.
sidsh
sidshGreater Melbourne (Metropolitan), VIC
  • Verified

Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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0.0
(1,234)
  • Verified

False Commitments just to secure 2000$ deposit! Fraud!

published

Complete False commitments and false statements just to Secure deposit 2000$. Once after it's paid, you will get different version of statements from CLE and screw your dream home. They shouldn't tell all false n wrong things just to get 2000$. I hope issue resolution team can involve and get the refund back and spoiled my 1 month time due to their false promises. Never recommend any friends at this stage and know couple of other people where got fooled by taking 2000$ and introducing all problems later and not refunding it with their false commitments. Building Ombudsmen should block all misleading advertisements just to secure deposit.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Mahesh
Mahesh
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Raf
RafGreater Melbourne (Outer), VIC
  • 3 reviews
  • 2 likes
  • Verified

Waste of time

published
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Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Raf
Raf
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Shakeeb Khan
Shakeeb KhanGreater Melbourne (Inner), VIC
  • Verified

Color Appointment & Carlisle Homes - Worst Experience

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
Construction End DateDecember 2020
Carlisle Homes
Carlisle M.Carlisle Homes
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Jas
JasGreater Melbourne (Metropolitan), VIC
  • Verified

Horrible and stressful experience

published

Overall very bad experience. Spectrum appointment is the only highlight, after tender, everything went down to hell. Still in dispute with this builder. So many problems are not solved yet and it is not because my expectation is too high, this is not the first or second home i built but it is pretty much the worst builder i have ever engaged with. Will update with more details and stories later, and will upload photos as evidence. Not recommended, very unprofessional, especially CLE team, lots of misleading.

Customer Service
Timeliness
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Mohit N.
Mohit N.Greater Melbourne (Metropolitan), VIC
  • Verified

Wasted my time and money and got Site cost shock

published
Customer Service
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified

Budget builder at a premium price! Promise you your dream home but cannot deliver!

published
Customer Service
Timeliness
Transparency
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Dan
Dan

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Abby
AbbyGreater Melbourne (Outer), VIC
  • 2 reviews
  • 9 likes
  • Verified

Unprofessional

published

Carlisle took my initial deposit for Astoria Grand 55 while it is very obvious that it can’t be built due to the size. 3 months later, they finally realised the problem. They asked me to change to Astoria grand 49 or reduce the size and applied for council approval, cost on myself and no guarantee. I refused. They refused to admit their mistake and refund the deposit. Building regulation, double story, minimal set back to neighbor north face window can’t be 1.8 only. This should be noticed at sale stage not the day right before the tender appointment. So unprofessional.

Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Abby
Abby
Abby
Abby
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Questions & Answers

Josan
Josanasked

I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.

2 answers
J.KE
J.KE

They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.

Carlisle Homes
Carlisle M.Carlisle Homes

Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.

What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.

We would like to advise you further so if you could contact us at customercare@carlislehomes.com.au we can assist you further.

Kind Regards,
Carlisle Management

Deep
Deepasked

I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.

1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?

2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?

I'm waiting for your response.

Thanks!

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Dee,

Thank you for your question.

As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.

If you could please contact us directly at customercare@carlislehomes.com.au so we can look further into your particular job that would be appreciated.

Kind Regards,
Carlisle Management

Deep
Deep

Can you answer it here, so others know too?????

Shahed K.
Shahed K.asked

I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?

5 answers
Raymond
Raymond

I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra

Shahed K.
Shahed K.

Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.

Raymond
Raymond

A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build Areas

Melbourne South-East, North, West, and Geelong

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