As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
Carlisle Home - Bad and Poor experience
Every company has good and bad people and CH is no exception. There are some people in this company who are undoing all the good work done by others and dragging the rest company down that it makes look whole company bad. When we decided to build with Carlisle Homes, I met our Sales consultant in [Name Removed] who has been absolutely fantastic and helpful throughout the whole journey so far. We really liked his service and any queries or questions were answered promptly. Then our File went to Head Office and things started to go downhill.
In...cident 1: The original assigned CLE was just absolutely NO, NO NO for any queries and any general question asked was just simply told to find out on Colors appt. There was just so much hesitation and laziness to give out any information that I finally rang the office to find out the info and spoke to her manager who was helpful and promised to send the info which she did promptly. Next thing I get a call from my CLE yelling and shouting on other end of phone asking why I have gone to her manager and should have called her instead. She was very rude, poor customer service as I explained her about our poor experience with her so far. Apologies were made by her manager and a new CLE was assigned who has been great, no issues and really helpful and genuine customer service attitude as the way it should be. Incident 2: After being told the first one incident was just a once off, we were ready for our Colors appointment. Color appointment girls were nice, assisted us with choosing all the colors and we greatly appreciated their help. Next came the electrical as this was my domain as we were really excited and looking forward to that however the electrical consultant was so rude, unhelpful, really pushy and lacking basic customer service skills. At times she has just rolling her eyes, smirking with the girl sitting next pod in front of us when we ask her any question. It got so bad talking to her to the point that we wanted to just WALK OFF from the rest of the appointment. However considering we still have to take the time off from work and come back, we decided to go thru anyway. After coming back I advised CH about the elec Appointment feedback and requested a review/rebook just the elec appointment. CH didn't even bothered to offer a quick phone or zoom or webex review as should have at least done that and followed up on our poor elec appointment experience. Later we were told management has decided not to do that since the rest of appointment has been completed anyway. Every appointment later on at spectra we told all staff about the elec appointment stuff up and poor service but no one cared to do anything. This is my BIGGEST disappointment with CH management that rather than calling back to apologize and rectify the issue even after being told multiple times, No action has been taken till date. Incident 3: This is the last incident which really tipped over my patience and hence the reason for writing the review. We did 2 color browsing appointments at Spectra and were handed the information brochures by consultants. On one of the booklets - see pic - one of the double power point says $60 and yet CH wants to charge us $68. When we pointed out to the fact for incorrect pricing we were told that there were old booklets and pricing couldn't be honored. Seriously ????
Forgoing our $2000 deposit to avoid building with Carlisle.
After what appeared to be a positive sales experience, we quickly found that the many things promised to us during the signing with Carlisle were actually not available with this builder. One thing we stipulated was that our floors were to be laid under our very expensive island waterfall bench to avoid wooden quad being used around the stone end panels. This was assured to us by our sales representative who also agreed that this was more aesthetically appealing and something that would be easily arranged during our colour appointment. During t...he colour appointment we had a very rude consultant who informed us that under no circumstances would they accommodate this request. We asked if we could do the floors after hand over and have the skirting boards left off as I know other builders offer this to which she stated it could not and would not be done. There was no flexibility or compromise even on little things such as a different stain for our timber windows (they only offered a dark stain and we wanted a more natural colour stain given we were upgrading to wooden windows), again we asked if we could do this after handover and were refused. A lovely sales manager did get involved and offered to rectify some of the issues however the lack of transparency and issues that arose so soon into our build left us with no faith in them to continue on. The standard inclusions at the colour selection are also very disappointing! Allow $100,000 for upgrades! We also had fisher paykel appliances on the front page of our quote which was listed as a free promotion however were told this was a “misleading typo” and they would not honour it. Overall Carlisle appeared to promise us things that were not unreasonable in order to get us to sign and once signed we soon learnt how inflexible and rigid they were. Would not recommend them to anyone. It’s $2000 well spent to avoid this builder.
Shown T- Range inclusions instead of Affinity
Issues with pre-post especially as colour appointment, not getting offered what was promised in a sales appointment. Raised the issue with CLE and Sales consultant after colours appointment where they accepted the fault and I need to bend the way to sort this out in next colour appointment. Not very good experience
Checking legal rights for protest at front of sales office and involve media.
In your all email u r saying that your management were dealt with me in length, can u pls explain only one point what they have dealt except a wastage of time intentionally.
You booked my color appointment after one month after sign sales quote i received my tender doc almost after 2 months to sales quote i addressed my all issues in first appointment they said they are chasing sales rep which is sitting in aurura display.
I request another appointment just because my issues not addressed not even communicated to managent.
client liason office...
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
Bullying started once you have signed the documents
Avoid Carlise Homes, 1. We paid our deposit of $2000 for a 47 square double story house , before we went to the color selections we were quoted around 470k and after we about to sign the contract the final price goes up to nearly 500 K . We don’t even select much upgrades from the colors appointments. For example , a basic timber looking front door we were told to spent $500 to upgrade but when the contract arrives it becomes to $1400. The final price is so misleading with the price quoted to you , BE PREPARED !
2. We were charged 29K in the s...ite cost which not even a fixed site cost, other builders will only charge you around 15K for a fixed site cost. we did not even realized this until our contract appointment ! We were always asking for a fixed site cost ,they put some terms and conditions when they quote to you a “fixed site cost” , very doggy and BE CAREFUL! 3. We were told to cut the house 280mm smaller to meet the building regulations And what we did not know was the house actually becomes to 40.5 Sq from a 47 SQ house. But they are still charge you on the same price , would you pay 500K for a 40 Sq house? What I am trying to say here is when they are making some changes , they will not let you know the consequences, they are using misleading words such as “280 mm smaller” , when you think 280 mm is not a big deal , you are so wrong . When I am asking for to put this in writing , they are refused do so without any valid reasons. 4. I called their head office today and asking why the house reduced by 7 Sq and I have to still pay for the same amount of money, my CLE named M could not give me any valid reasons, I am speaking English as a second language, and when I am asking for clarifications , she get annoyed and hung up on me. 10 minutes later , they sent to me an email and saying my Job has been canceled due to “opposing expectation “ and my deposits will not be refund. Keep in mind , with Carlise , they think they are a big company not a small builder so they will not appreciate your business even if you will spend half million of dollars . But for me this will be the whole saving of my life.
Beware Of Carlilsle Homes!! Exploiting during pandemic
We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible
Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!
I'd already purchased land and was committed to building a house before I approached Carlisle Homes. When I discussed quotes with Carlisle, the HomeBuilder grant did not exist. There were rumours of a grant, but nothing had been announced.
ALL of the volume builders were throwing up promotions left, right and centre to get customers signing up. The industry was in a slump thanks to Corona virus. Builder discounts were huge and inclusions were very competitive. It was a good opportunity for buyers.
Originally planning to build mid-2021, I was...encouraged by the consultant to bring site start forward to Dec 2020 as they offered further discount, so I agreed. I made clear to the consultant that I could only do so if the rumoured grant went ahead. No problem, if it didn't go ahead, I would continue with site start in 2021 without the additional discount. Then the HomeBuilder was announced. I was 0.3% over the $750k eligibility cap (once removing options). Just $2,550 over. I contacted the sales consultant, entirely expecting Carlisle Homes to be enthusiastic about helping me alter my build to gain eligibility for the grant. I asked to get a complete price list of options and further information on items that could be removed from the build to reduce the contract price. Everything I asked was met with distant reassurance at first... then it began going downhill.
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges.
When we signed the contract, we were told by Carlisle homes that they are always upfront with their pricing and that we won't have to pay anything extra. When we signed the contract, we were advised by Carlisle homes that the design guidelines were evaluated and that Carlisle homes have fixed upfront pricing and nothing extra to pay.
After signing the contract, Carlisle homes told us that in order to get the building permit, we wil...
False Commitments just to secure 2000$ deposit! Fraud!
Complete False commitments and false statements just to Secure deposit 2000$. Once after it's paid, you will get different version of statements from CLE and screw your dream home. They shouldn't tell all false n wrong things just to get 2000$. I hope issue resolution team can involve and get the refund back and spoiled my 1 month time due to their false promises. Never recommend any friends at this stage and know couple of other people where got fooled by taking 2000$ and introducing all problems later and not refunding it with their false commitments. Building Ombudsmen should block all misleading advertisements just to secure deposit.
Waste of time
It’s taken us almost a year to finally choose between two floor plans that we liked, one with Carlisle homes and the other one with Boutique homes. Prices and inclusions were almost the same but it all came down to customer service and communication and our sales consultant [name removed] was just amazing to deal with so knowledgeable and professional and we felt so comfortable dealing with him and what sold it for us, when we found out that Carlisle homes has the timber looking tiles included in their Cat5 promotion which we’ve always wanted i...n our new home. We than paid the deposit thinking we’ve made the right decision building with Carlisle homes and It all went downhill after our colour selection, probably the most disorganised show room we’ve been too, we’ve been to quite a few as this is our second build. Colour selection was so rushed towards the end which was a big disappointment to the point we missed going through a few items, one of them was toilet selection and when I called back our design consultant she had assumed we would go for standard so didn’t bother going through them with us. Things where all over the place and felt like our interior designer gave us no options we just choose the same floor tile for wet areas for splashbacks and wall tiles. I think the word (NO) was the answer to most of the things we wanted. Most of the simple things that other builders do, Carlisle don’t do for example herringbone feature wall tiles or splashbacks, feature tile in shower niches, single front door and two side lights instead of a double door, we couldn’t even change the colour of the front door because Carlisle homes don’t do the colour black, Kitchen island bench we couldn’t have it the way we wanted it even though they have it done in their display homes, external light points on each side of the garage again they had it in there display home, moving the fridge inside a pantry and the list goes on. After sacrificing so much we get told at tender that our timber looking tiles will be laid straight instead of brick bond and luckily we asked. I will let you visualise this 600x148mm timber tiles laid next each other (ridicules) not sure why they have it in their show room when they can’t lay it the correct way. Our so patient tender consultant [name removed] went back and forth with management but unfortunately they can’t do anything about it and they can only offer us credit for flooring to do post handover which won’t even cover the labour cost, plus I wouldn’t do flooring post handover for warranty purposes and specially when two of our friends that have build with Carlisle homes both had plumbing issues and had to rip out the flooring and after reading some reviews a lot of the issues are mostly plumbing issues. Totally disappointed and totally a waste of time. Now looking all over again for another builder!
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
Color Appointment & Carlisle Homes - Worst Experience
The appointment was rushed especially when we did not get a browse appointment due to covid. No tour was provided on the appointment day too and we did not even look at what all was available at Spectra. We were not shown the options in most cases, and were just shown standard options to choose from. I was looking at options myself and constantly being reminded by the color consultant that we dont have much time and have to cover a lot of things. In most cases options were given when it was a yes or no (for example ducted heater zoning - yes or...no, NBN box - yes or no, flood light sensor - yes or no etc) but when we were selecting vanities, taps, cupboard colours, stone colors etc we were walking to the wall to look at different colors or walking around to look at vanities to look at other available options and noticed color consultant not being happy about it. Worst part was when me and my wife were discussing on which one to select and I was getting inclined on a specific thing, color consultant was noting it down as finalised listening to our conversation, I did not even say it to her. Also felt the prices were different for few items, sales told me different price for timber doors compared to what the prices were at Spectra. We had high expectations from the spectra appointment which turned out to be a big disappointment. I had made a change before the color appt., called sales who asked me to inform the color consultant and they will look after it. When I informed it to color consultant, she says this should have been done before the color appt., I said I was informed by sales to talk at color. Talking about Sales: In the start the sales consultant would not even reply to my calls on the same day, first he calls me next day and says he was speaking to family on the way back home hence did not return the call same day. one time I went to the office because he was not answering calls and saw him coming from the supermarket, he says he was about to call me. After these 2 instances i told him several times it is so difficult to get in touch with him, it got better after that. Sales consultant got better later on, may be he realised we are serious about building but the color appointment was shocking. Another worst part - sales is closed thursday & friday and headoffice is closed sat & sun, so pretty much if we were to make any changes we only have 3 days in a week. I have dealt with other reputed builders, top tier volume builders and they get things done all 5days. I visited other Carlisle display homes to have a look at different options, none of the consultants would give any little info about the house (example - i asked what category carpet is in the xxx display home, other sales consultant says in a rude manner, you need to talk to your assigned sales consultant - this happened at Cranbourne display, Wyndham Vale display - terrible/rude behaviour by the sales consultants). I thought Carlisle is one of the best but turned out to be the worst experience, would not recommend anyone. Thinking of cancelling the contract and losing the deposit.
Horrible and stressful experience
Overall very bad experience. Spectrum appointment is the only highlight, after tender, everything went down to hell. Still in dispute with this builder. So many problems are not solved yet and it is not because my expectation is too high, this is not the first or second home i built but it is pretty much the worst builder i have ever engaged with. Will update with more details and stories later, and will upload photos as evidence. Not recommended, very unprofessional, especially CLE team, lots of misleading.
Wasted my time and money and got Site cost shock
Sharing my experience with Carlisle- I started with Carlisle because they lured me with offers and promotions. I even gave a good feedback for my experience till the color selections. After color selection Carlisle showed its true colors and quoted enormous 63k of site cost,with 25 years of structural warranty, mentioning the reason of fill in my land block. Fortunately I was warned regarding Carlisle charging exorbitant site cost from my neighbors, who experienced same with carlisle, so I was going with another reputed builder in parallel. The...another builder, who claims to be number one in Victoria, gave me a reasonable site cost of 20 K with lifetime structural warranty. My neighbors are building with other reputed builders and none of them have their site cost beyond 20k be it single or double storey home. Carlisle says "yes it is included" because anyway they rob you in the name of site cost.
Budget builder at a premium price! Promise you your dream home but cannot deliver!
Serious disappointment! Fell in love with floor plan but when it came down to cosmetic choices they are very limited and are quick to say no, stating their a volume trade builder so they are not skilled to lay tiles in a herringbone pattern or even use natural stone, or put a different tile in your shower niche (they tell you it’s because they are unwilling to compromise on quality but given these things are in every tile store and display home it really comes down to them just not willing to pay a skilled tiler to do the work). Despite the pri...ce tag which is at the high end, don’t be fooled, they ask you to compromise on your vision despite promoting they are there to support you build your dream home. Tiles are sourced through Beaumont tiles which offer an abundance of tile choices but NOTE if you fall in love with any of the tiles Beaumonts has on display chances are Carlisle will not let you use them in your house, and if they do, they won’t lay them like they’re displayed in Beaumont’s, your choices are limited to whatever tile they can lay in a straight line which is a real disservice to Beaumont’s... timber look tiles forget it! For a first time builder who doesn’t know better this process might seem fine, but if you’re a second time builder who is unwilling to have the wool pulled over their eyes don’t bother with Carlisle!! Communication about CoVid basically nonexistent and poorly managed when it came to appointments, Colour room experience cancelled, who can and can’t come to appointments changed and almost none of it communicated with us other than a generic email telling us our appointment times had changed! With restrictions on childcare and family visits we were in a position that we’d have to bring our 3 year old son to our appt. with their site promoting a kid friendly environment and nothing overriding this due to Covid. The last business day before our appt, WE contacted Carlisle to enquire about something and only learnt on this call that we’d not be allowed to bring our son with us and were told that if we can’t find someone to watch him (and essentially break covid rules ourselves in doing so - given the restrictions at the time) then one of us should just not come to the appt and stay home with our child... ummm excuse me, he lives with us and doesn’t go to childcare so not sure what risk he posed to the health of Carlisle staff. Our experience was impacted by CoVid and we ended up cancelling but they refused to refund any of our deposit even though they’d done nothing for us but the site survey... so despite the government encouraging companies to refund customers who have been compromised by CoVid Carlisle refused us this display of good faith. A very expensive and disappointing mistake.
Carlisle took my initial deposit for Astoria Grand 55 while it is very obvious that it can’t be built due to the size. 3 months later, they finally realised the problem. They asked me to change to Astoria grand 49 or reduce the size and applied for council approval, cost on myself and no guarantee. I refused. They refused to admit their mistake and refund the deposit. Building regulation, double story, minimal set back to neighbor north face window can’t be 1.8 only. This should be noticed at sale stage not the day right before the tender appointment. So unprofessional.
Questions & Answers
I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.
They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.
Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.
What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.
We would like to advise you further so if you could contact us at firstname.lastname@example.org we can assist you further.
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
Thank you for your question.
As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.
If you could please contact us directly at email@example.com so we can look further into your particular job that would be appreciated.
Can you answer it here, so others know too?????
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
Melbourne South-East, North, West, and Geelong
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.