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Carlisle Homes
4.7 from 5,403 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    5.0 (1,851)
  • Site Admin
    4.8 (506)
  • Timeliness
    4.8 (761)
  • Structural Integrity
    4.9 (235)
  • Plumbing & Waterproofing
    4.9 (177)
  • Electrical & Lighting
    4.8 (266)
  • Flooring
    4.9 (245)
  • Transparency
    4.8 (1,411)
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Raymond

RaymondGreater Melbourne (Metropolitan), VIC

  • Verified

Carlisle Build has been awesome so far!!!

published

What can I say this being our our 3rd build and Carlisle Homes has been the most impressive thus far! From the initial sales consultation to speaking with our client liason executive and now the colour selection the whole process has been seamless. Our colour selection consultant especially has been very helpful, professional and she has given great advice and explained things thoroughly although our meeting was all virtual. Looking forward to the tender appointment and contract signing and finally the build itself. I wouldn't hesitate to speak about Carlisle Homes again in future. Very highly recommended!

Customer Service
Build StagePre-Construction
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  • Verified

Such a great experience starting my journey with Carlisle Homes !

published

The colour appointment was seamless. I was so impressed. This will be my 5th build (4th with a volume builder) and the service was outstanding. [Name Removed] was amazing and her professional advice was a huge help to me making some decisions. Even down to the offer of providing Morning Tea and Lunch along with coffee. Those small touches definitely stand out above the rest.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
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  • Verified

Perfect Experience

published

We have just begun our process with Carlisle Homes with building our dream home and just had our virtual Colour appointment due to the COVID restrictions.
At the start we were highly nervous on the outcome of the same.
However, our consultant who assisted us with our colour and electrical appointment was highly professional and patient which made the process very easy.
She provided us with lot of guidance and assisted us in making the right choices.
We are also very happy with out CLE who has been very prompt in responding to our queries and needs.

Looking forward to a quality home with Carlisle Homes!

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Gayathri D'Souza

Gayathri D'SouzaGreater Melbourne (Inner), VIC

  • Verified

Spectra Appointment

published

Our Spectra appointment was on 7/6/21. We were taken through the entire process in an efficient and professional manner by our consultant throughout the whole appointment, which lasted from 8.30 a.m. until almost noon. The consultant offered her expertise and opinion unreservedly, when requested, throughout the entire process. Thank you.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Natalie O.

Natalie O.Greater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes
  • Verified

Stress Free Experience

published

Working with Carlisle Homes and the team so far has been a pleasurable experience. All staff we have encountered have been extremely knowledgeable and patient with us whilst we choose our dream home. So far been stress free and we can only assume it will be from here onwards. Excited to see the finished product.

Customer Service
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Jessica D.

Jessica D.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Excellent Customer Experience

published

We received excellent customer service from the time we walked in to the display home office at Kaduna Park. Staff went above and beyond to help us with our first home build. We started our process a year ago and we’re given all the information we needed to organise our budget and come back when we were ready to start the process. Looking forward to our build process being as smooth and efficient like the service we have received from the staff so far.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Winston W.

Winston W.

  • 4 reviews
  • Verified

Such a pleasant build experience so far!

published

We chose Carlisle Home, as they had the design we wanted, they built in our area, they do knockdown rebuilds, they have won Builder's Awards multiple years in recent years, they have excellent reviews (probably the best we have seen through multiple websites). The sales process was easy due to the professional nature of the salesperson and the very streamlined process they have. The colour selection, we have just completed and we were very happy with the whole process and the representative who worked with us. It went surprisingly well, even though we were in lockdown and had to do it virtually. This is our second time building, so we are not clueless. Compared to our first builder (3/10), Carlisle is most definitely 10/10 in every aspect.

Customer Service
Transparency
Build StagePre-Construction
Construction End DateFebruary 2022
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Lam

LamGreater Melbourne (Inner), VIC

  • Verified

Pain free! Easy Happy Service.

published

So far so good. Just finished our colours selection process. Jane was execellent! Great communicator and advice provided. Even with Covid lock down everything was structured and organised. Great advice from our electricial planner as well. Hopefully, it all comes together well. Few things missing from our sales quote. But overall great so far. We're very happy.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Happycamper

HappycamperGreater Melbourne (Inner), VIC

  • Verified

Smooth, easy process

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Amazing Customer Experience

published

I am currently building my investment house with Carlisle and it has been absolutely smooth journey so far. The best part has been their transparency on next steps, pricing and on fine details of the contract. I am pretty hopeful/confident that they will deliver what they promised so far in next few months.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Colour Selection

published

we are at preconstruciton.... Negin assisted in making our vision become even better than we expected.
couldnt ask for a better experience thus far.
Everything was explained in full content and there was no question that was left unanswered. If it couldnt be answered at the time Negin would go above and beyond to find out.

Customer Service
Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified

Perfect experience

published

From the time we spoke to [Name Removed] about the house we had decided on things ran so smoothly. We then met [Name Removed] who was nothing but helpful the whole way through, she was always there to answer our questions as this is our first home and first time building a home. [Name Removed] was very supportive throughout the whole experience. [Name Removed] has also been amazing throughout the whole experience by supporting our decision the whole way through the process.
We would highly recommend [Name Removed] and [Name Removed] to anyone wanting to build.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Cristian C.

Cristian C.Greater Melbourne (Outer), VIC

  • Verified

Preconstruction review

published

Our experience with Carlisle Homes has been simply excellent so far.
[Name Removed], their sales consultant, was always helpful and especially patient with us, answering each one of our many queries. She worked with us helping us find a solution within our budget. And when we were given our quote, we did not feel rushed or pressured in any way.

Our colour selection appointment with [Name Removed] was no different. Helpful and informative, [Name Removed] assisted us through the colour selection process, making the whole experience a very enjoyable one.

Thank you [Name Removed] and [Name Removed]!!!

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Preet

Preet Greater Melbourne (Inner), VIC

  • Verified

Amazing service and truely a Customer centric approach

published

We just started our Build process with Carlisle Homes. Completed our Colour selection appointment with [Name Removed] who was an absolute delight to deal with. She was patient helped us through the selection process as if it was her own home. We can’t thank [Name Removed] enough for her wonderful insights and sharing her experience that helped us reach our decisions. Highly recommend [Name Removed] if you are looking for an amazing colour selection experience.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Han

HanGreater Melbourne (Metropolitan), VIC

  • Verified

Fantastic experience - Sales

published
Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Questions & Answers

Rose

Roseasked

It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Rose,

Thank you for your question.

As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.

In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.

If you have any further concerns please do not hesitate to contact us directly.

Kind Regards,
Carlisle Management

Shahed K.

Shahed K.asked

Hi Carlisle Team
Is it possible to to Rear Flip the Rothwell 29 ?

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Shahed K,

Thank you for reaching out to us and for your question.

Unfortunately we are not able to flip the rear only of the Rothwell 29 as the rooms wouldn't be align.

If you have any further questions please do not hesitate to contact us again.

Kind Regards,
Carlisle Management

Sam

Samasked

Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.

No answers
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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong
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