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Carlisle Homes
4.7 from 5,421 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.9 (1,876)
  • Site Admin
    4.8 (508)
  • Timeliness
    4.8 (773)
  • Structural Integrity
    4.8 (239)
  • Plumbing & Waterproofing
    4.8 (180)
  • Electrical & Lighting
    4.8 (270)
  • Flooring
    4.8 (249)
  • Transparency
    4.8 (1,428)
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  • Verified

Great experience

published

So far our parents feedback for their colour appointment with [Name Removed] has been faultless. We are a family of 4 and English is their second language which means my sister and I had to do a lot of translating. She was really patient with my parents who had different ideas and colour schemes. [Name Removed] gave us her thoughts and ideas and helped us choose what would match with this and that. I’d happily refer [Name Removed] to any customers!

Customer Service
Build StagePre-Construction
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RANJODH S.
RANJODH S.Greater Melbourne (Inner), VIC
  • Verified

Fantastic experience and excellent support to choose dream colors

published

We had appointment with [Name Removed]. She was super helpful and with very knowledge and experience. She helped us a lot in selecting all the components for our dream home. We would like to THANK her and definitely recommend her for colour selection. Everything was very organised and smooth during our appointment.

Build StagePre-Construction
Construction End DateNovember 2021
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Dheeraj R.
Dheeraj R.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • Verified

Great Experience !

published

It has been an amazing experience so far with Carlisle Homes. Their process of bringing onboard new customer is really smooth. We have started our journey of getting our first house constructed with them and we are nothing but confident that Carlisle will deliver as per their promise. I would like to thank all the people that have worked with us so far. Nathan from Sales, Tash from Design and Kate from Customer
Experience. All are very knowledgable and hard working and made sure that we understand everything properly. Looking forward to the next steps.

Customer Service
Build StagePre-Construction
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  • Verified

Product review - Excellent service and extremely happy

published

So happy with overall experience with Carlisle homes. Just had the colour selection recently. The consultant has been fabulous and made the process so easy. Communication has been great and followed up everything we asked in a professional manner. Love everything including design and colours chosen, so excited for build.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Mags Moodley
Mags MoodleyGreater Melbourne (Inner), VIC
  • Verified

Colour selection was a delightful experience

published

We had our colour selection appointment in person at Spectra. Our design consultant, [Name Removed], was friendly, engaging and extremely patient. We were given the opportunity to express our vision for the new build but were always guided by her wealth of knowledge and experience to refine our choices. This was sincerely appreciated given the wide array of products, materials, colours and textures that were available for selection. Our questions were answered honestly and with as much detail as possible. If our delightful experience on the day is a precursor to the build process, then we have found a winner with Carlisle Homes. I look forward to communicating our experience as we progress with the project.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Good experience so far

published

For colour selection, CarlisleHomes provide very good service. It's a long day selecting everything but the lady helping us was really experienced, helpful and patient.

It would be better if Carlisle allow us to visit the color show room a few more times before doing the colour selection, especially the tiles/flooring area. Or provide full list of tile category and item prices, then we can make more decision before we attend the colour selection.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Sona
SonaGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like
  • Verified

Perfect guidance through the selection!

published

I am extremely happy with our colour selection appointment today. Colour consultant constantly guide us through the selection making the whole process smooth. A perfect step by step process that helped us design our own house with some expert advise on colour scheme from the consultant. Looking forward to see our dream home in real!

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Anupama Pasam
Anupama PasamGreater Melbourne (Inner), VIC
  • 4 reviews
  • Verified

Amazing Virtual Colour Selection Appointment

published

I was hesitant to do colour selections virtually but my colour consultant made the whole process easy with her knowledge, patience and impeccable communication. She answered all our questions and gave us plenty of time to make decisions. I am extremely happy with the experience, thank you for a lovely pre-build experience.

Customer Service
Timeliness
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateDecember 2021
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Virginia K
Virginia KGreater Melbourne (Metropolitan), VIC
  • Verified

Impressive introduction to our new home.

published

As first time builders in an older age bracket we approached our colour selection with Carlisle Homes with some trepidation, however after our consult with our Design Consultant we feel much more confident and reassured about our choices and the overall look of the home. The number of choices that needed to be made was greatly assisted by the experience and expertise of our Design Consultant. She was able to show us a variety of options in all areas and remained patient and supportive at all times. Thank you for a successful day.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Great Experience

published

We received excellent advice for site selection from Carlisle even before we had signed the contract. The colour selection process was very efficient, well managed and our design consultant made us feel at home and answered all our newbie questions to the best of our satisfaction. Very Highly Recommended Builder!

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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eden
edenGreater Melbourne (Inner), VIC
  • Verified

An enjoyable colour selection experience

published

We just had our colour selection appointment and our Design Consultant is so knowledgeable in her field that everything went smoothly.
Her expertise on color combinations have helped me and my husband to integrate our color choices. Otherwise, a long story (lol).
A very good and enjoyable experience so far.
A big thanks to our Design Consultant.

Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Kannan T
Kannan TAU
  • 3 reviews
  • 1 like
  • Verified

Virtual Color selection with Carlise

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Suresh A.
Suresh A.Greater Melbourne (Inner), VIC
  • Verified

Great Experience With Sales , Colour & CLE Consultants

published
Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
S Gupta
S GuptaGreater Melbourne (Inner), VIC
  • Verified

Great virtual experience

published

We are just at the colour stage. Due to pandemic, we had to attend the virtual colour appointment instead. I have been zooming / video conferencing for almost a year now due to pandemic, and do not prefer virtual appointments, especially for $700k spend. However, [Name Removed] made it really easy for us to select materials and colours. It was a seamless experience.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Raymond
RaymondGreater Melbourne (Metropolitan), VIC
  • Verified

Carlisle Build has been awesome so far!!!

published

What can I say this being our 3rd build and Carlisle Homes has been the most impressive thus far! From the initial sales consultation to speaking with our client liason executive and now the colour selection the whole process has been seamless. Our colour selection consultant especially has been very helpful, professional and she has given great advice and explained things thoroughly although our meeting was all virtual. Looking forward to the tender appointment and contract signing and finally the build itself. I wouldn't hesitate to speak about Carlisle Homes again in future. Very highly recommended!

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Page 1 of 147
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Questions & Answers

Dee
Deeasked

I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.

1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?

2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?

I'm waiting for your response.

Thanks!

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Dee,

Thank you for your question.

As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.

If you could please contact us directly at customercare@carlislehomes.com.au so we can look further into your particular job that would be appreciated.

Kind Regards,
Carlisle Management

Dee
Dee

Can you answer it here, so others know too?????

Shahed K.
Shahed K.asked

I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?

5 answers
Raymond
Raymond

I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra

Shahed K.
Shahed K.

Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.

Raymond
Raymond

A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.

Rose
Roseasked

It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Rose,

Thank you for your question.

As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.

In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.

If you have any further concerns please do not hesitate to contact us directly.

Kind Regards,
Carlisle Management

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong
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