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Carlisle Homes
4.7 from 5,596 reviews · View Statistics
Listing monitored by Carlisle Homes

Reviews

  • Build Stage
  • Customer Service
    4.9 (2,209)
  • Site Admin
    4.7 (602)
  • Timeliness
    4.7 (919)
  • Structural Integrity
    4.8 (278)
  • Plumbing & Waterproofing
    4.8 (204)
  • Electrical & Lighting
    4.8 (311)
  • Flooring
    4.8 (283)
  • Transparency
    4.7 (1,636)
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Sateesh
SateeshGreater Melbourne (Inner), VIC
  • 2 reviews
  • Verified

A Big Thank You!

published
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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kumargaurav83
kumargaurav83Greater Melbourne (Outer), VIC
  • 9 reviews
  • 2 likes
  • Verified

Third build and still the same great experience

published

This is our 3rd build with CH in last years and we have build all three ranges they offer. I have been super impressed with the well managed process during the COVID times as well. Sales was breeze, well looked after and the color selection too was very well organized and really helpful keeping customer taste, preference and livability in the house rather than pushing for expensive upgrades. Has been a great process so far and hope it continues through the contract build and post handover too. Highly recommended.

Customer Service
Site Admin
Timeliness
Structural Integrity
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateMay 2021
Carlisle Homes
Carlisle M.Carlisle Homes
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0.0
(1,234)
  • Verified

Colors and Electrical Appointment

published

The colors and electrical appointment was great. Especially [Name Removed] and [Name Removed] were thorough professionals, there experience was very valuable in making an informed decisions.
They explained pros and cons of certain selection and were pretty spot on with their suggestions. Our lives was made very easy.
Carlisle homes did provide plenty of options to choose from, which was great.
Customer service was excellent from [Name Removed], [Name Removed] and [Name Removed].

Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Brett
BrettGreater Melbourne (Outer), VIC
  • Verified

Excellent Consultation

published

We had preselected most of the items on the Spectra Online tool prior to our consultation. This made our consultation process much easier and quicker. In saying that our Consultant was excellent, helpful and very knowledgeable and provided us with some ideas that we hadn't though of. We were very happy with overall colour selection process.

Customer Service
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Great homes, great people!

published

We haven't started building yet, but so far I am so impressed. Firstly the house designs are so good, I saw the Langholm online and knew straight away that it was the perfect home for us. When we went to look at the display home it confirmed that thought. From the first person we spoke to to our CML our experience with each person has been so positive. They have all made the experience extremely enjoyable. So far so good!!

Customer Service
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Ash1311
Ash1311melbourne
  • Verified

Easy Breezing Colour Selection!

published

Our colour selection today was made super easy and enjoyable because of the well informed and experienced consultants at Carlisle Homes. My husband and I left feeling relieved and excited about our future build with confidence that we will remain within our budget and still achieve our dream home goal!

Customer Service
Site Admin
Timeliness
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateNovember 2021
Carlisle Homes
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Johnny N.
Johnny N.Greater Melbourne (Metropolitan), VIC
  • Verified

Straight forward and honest

published

Pre building stage with Carlisle homes. They have been a straight forward and honest sales team, have been excellent and helpful in answering all my questions and always quick to reply.

Look forward to working with Carlisles during the building stage and hope it is as good service as it is with the sales team.

Customer Service
Build StagePre-Construction
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  • Verified

Good Experience so far!

published

We had a great experience with our color selection. Even though it was virtual, we are very satisfied with the way the color selection was conducted online. The consultants were very professional and courteous. They helped us with all our queries. We can't wait to see our new home come to life.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Build StagePre-Construction
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Nalaka Gooneratne
Nalaka GooneratneGreater Melbourne (Outer), VIC
  • Verified

Easy process for first time builders

published
Customer Service
Timeliness
Incentivised Review No
Build StagePre-Construction
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David
DavidGreater Melbourne (Outer), VIC
  • Verified

Very good colour selection process

published

The colour selection consultants were able to provide great advice and guidance and took me through the process smoothly. There were many options to choose from but they were patient when i was indecisive and never rushed or pressured me. Hopefully the build process will be as good as this!

Customer Service
Timeliness
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Daniella L
Daniella LSouthwest, VIC
  • Verified

Stress Free Consultation

published

We had a really stress free experience when coming in for our colour browse and colour appointment. We were able to do our research for what we wanted and the consultants had the knowledge to help create the vision for our house. We completed our electrical appointment on the day of the colour appointment. The documents for all the changes we made and the upgrades we picked were emailed that day, which will give us lots of time before the tender appointment. It's the first time I've built and the process has been great.

Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

First Time builder - Happy so far

published

We liked Carlisle home design and inclusions and decided to build with Carlisle. We have completed colour selection so far and waiting for the build stage. Carlisle journey has been pretty good so far, starting with an extremely helpful and fantastic sale consultant. Customer service has been spot on so far, Colour selection went smooth and the consultants were professional and helpful when you don't know how to decide.

Customer Service
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Manav
ManavGreater Melbourne (Inner), VIC
  • Verified

its good.

published

house is not yet at the build stage. we went through the color selection at this stage which went pretty much ok. Consultant was able to help us well to pick up items to the extent whatever technology permitted. still to finish the tender stage and sign the final contract.

Customer Service
Transparency
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Talia
Talia
  • 2 reviews
  • Verified

Excellent customer service!

published

As a first time builder, I am very happy that I selected Carlisle Homes. When I attended the display home in Kaduna Park I found the staff were very patient, informative and knowledgeable. They guided me through each step of the process, making helpful suggestions and clarifying my questions. I would highly recommend them to anyone building a home.

Customer Service
Transparency
Build StagePre-Construction
Carlisle Homes
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Build with Carlisle

published

Thankfully we got to deal with friendly and experienced staff. It was easy to go through the initial process. Since we choose 'Easy Living' build category , variations were pretty standard and simple ,Carlisle made up neat presentations/displays . Electrical and colour selection went smooth and well. Although there were few excusable delays , overall Carlisle is quite effective in communication . It was really great to see Carlisle is doing so good in such a difficult time!

Customer Service
Build StagePre-Construction
Construction End DateDecember 2022
Carlisle Homes
Carlisle M.Carlisle Homes
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Page 1 of 105

Questions & Answers

Josan
Josanasked

I am building a house with carlisle in Affinity range. Got the brivis ducted heating inclusive in my plan. Will the thermostat controller for heating be changed to network controller like "Nest". If so what should be the procedure pls. Thanks.

2 answers
J.KE
J.KE

They did tell us there was an option to upgrade the controller with wifi kit ( for my memory around $700), which means you could use app to control the heating and cooling remotely.

Carlisle Homes
Carlisle M.Carlisle Homes

Congratulations Josan. and thank you for choosing Carlisle to build your brand new home.

What a great question but a little tough for us to answer here. It all depends on what house you have chosen and promotion you have signed up for.

We would like to advise you further so if you could contact us at customercare@carlislehomes.com.au we can assist you further.

Kind Regards,
Carlisle Management

Deep
Deepasked

I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.

1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?

2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?

I'm waiting for your response.

Thanks!

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Dee,

Thank you for your question.

As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.

If you could please contact us directly at customercare@carlislehomes.com.au so we can look further into your particular job that would be appreciated.

Kind Regards,
Carlisle Management

Deep
Deep

Can you answer it here, so others know too?????

Shahed K.
Shahed K.asked

I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?

5 answers
Raymond
Raymond

I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra

Shahed K.
Shahed K.

Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.

Raymond
Raymond

A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build Areas

Melbourne South-East, North, West, and Geelong

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