??!
1 photo
Carlisle Homes
4.7 from 4,887 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.6 (162)
  • Site Admin
    4.5 (136)
  • Timeliness
    4.6 (132)
  • Structural Integrity
    4.6 (75)
  • Plumbing & Waterproofing
    4.6 (49)
  • Electrical & Lighting
    4.5 (47)
  • Flooring
    4.6 (45)
  • Transparency
    4.5 (138)
Previous
Next

Reviewer Photos & Videos

  • More
Peter

PeterGreater Melbourne (Outer), VIC

  • Verified customer

Very helpful, efficient and professional

published

Everyone at Carlisle has been helpful and friendly. Any questions or requests have been handled quickly and easily and all aspects including costs have been as advertised/estimated. Despite not being able to meet in person due to the pandemic, communication has been excellent and extra care has been taken to compensate for this. Construction has been very efficient and the work appears to be of good quality.

Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Ivan

IvanGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • Verified customer

Excellent service from the sales and Client Liaison Executive team

published
Customer Service
Build StageMid-Construction
Construction End DateFebruary 2021

The reviewer stated that an incentive was offered for this review

Ida D

Ida DGreater Melbourne (Outer), VIC

  • Verified customer

This is perfect

published

My husband and l had great experience specially when we were choosing our colours for our home they where very helpful with helping us to choose the right colours our supervisor was friendly and made sure to keep us updated with what is happening and the process of the build

Customer Service
Site Admin
Timeliness
Structural Integrity
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Carlisle Homes compares to other Home Builders

Know better, choose better.

Compare all
Michael Kerry Luke

Michael Kerry LukeGreater Melbourne (Outer), VIC

  • Verified customer

Carlisle Homes Experience - Excellent

published

This is our second build with Carlisle Homes, and the first for our son, being is his first home. Our experience has been nothing short of excellent and we thank all the team for their efforts, communication and professionalism. Looking forward to being completed in the early new year and our son moving into a magnificent new home - Thanks Carlisle Homes for making the process simple, seamless and effective.

Customer Service
Site Admin
Timeliness
Structural Integrity
Flooring
Transparency
Build StageMid-Construction
Construction End DateMarch 2021
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Abby

AbbyGreater Melbourne (Inner), VIC

  • Verified customer

Experience with Carlisle homes

published

Right the initial contact we dealt with [name removed] who was very friendly and informative about what to expect. We then moved on to [name removed] who assisted us with our colour appointment. It was a smooth transition. [name removed] was very friendly and helpful. We then moved on to our finial contract. We have been consistently update at each stage both peter and [name removed] have been great easy to deal with and highly recommended.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
Construction End DateJuly 2021

The reviewer stated that an incentive was offered for this review

Angshuman

AngshumanGreater Melbourne (Inner), VIC

  • Verified customer

Extremely disappointed and frustrated

published
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
S Corotania

S CorotaniaGreater Melbourne (Metropolitan), VIC

  • Verified customer

Outstanding Customer support

published

Excellent customer support by [Name Removed] and project time management by [Name Removed]
At pre pour slab private building inspector was satisfied with the quality of work and workmanship.
Had some issues in pre construction where I felt let down by the sales team but customer support handled swiftly and professionally well
Final cost less than estimated

Customer Service
Site Admin
Timeliness
Transparency
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

krsaggi

krsaggiGreater Melbourne (Metropolitan), VIC

  • Verified customer

Avoid at all cost.

published

Carlisle after making promises that they can't keep, during sales pitch are now even refusing me to hire a building inspector. My rights as a consumer are clearly being violated.
Carlisle is using stage 4 restrictions as an excuse not to have a private inspector, so that they can cover up their botched jobs.
I even have a email from department of jobs, precincts and regions, addressed to me, explicitly mentioning that I am allowed to have a private inspector.
Carlisle is still refusing me to hire a private inspector.
They have come up with their own set of rules to allow only certain inspections that they see fit.
When I got a call from one of the managers at Carlisle, they even warned me not to do a review online.

Customer Service
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified customer

Excellent Customer Service

published

Currently we are in the mid construction stage and we are very impressed by Carlisle customer service and quick response across all levels. Everyone has been really helpful right from the beginning and we get weekly updates from our site supervisor. The Carlisle connect app is a excellent tool to keep us updated on the progress levels and stores all the important documents that can be downloaded anytime.
We look forward to building our dream home with Carlisle.
Thank you!

Customer Service
Site Admin
Transparency
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Home Builders

Find out how Carlisle Homes compares to other Home Builders

Know better, choose better.

Compare all
  • Verified customer

Pre construction - Check your drawings 100 times before signing!!!

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
Construction End DateDecember 2020
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Thomas S.

Thomas S.Victoria

  • Verified customer

Refusing Independent Inspector Against Legal Rights

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Thomas S.
Thomas S.
Paresh Parmar

Paresh ParmarGreater Melbourne (Metropolitan), VIC

Finally Fantastic Journey has begun- awesome service

published
Customer Service
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
Construction End DateDecember 2020
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Syed Ahmad

Syed AhmadGreater Melbourne (Outer), VIC

  • Verified customer

Sneaky builders

published
Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Uma Murugappan

Uma MurugappanGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great folks!! Quality at its best!

published
Customer Service
Site Admin
Transparency
Build StageMid-Construction
Construction End DateJanuary 2021
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Wished I had not gone with this Builder

published

They have basically taken advantage over this whole COVID pandemic by not allowing private inspectors to do their job. Even now that the restrictions are starting to ease and more people have been allowed to go back to worksites, they still would not allow private inspections. They are totally going against my right to have someone representing me do the inspections. If you really think your quality is good, what are you so afraid of then? It is not helpful that the CLE has been totally useless during this whole debacle. If I could rate a no star for Carlisle I would!

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Downtown
Downtown
Home Builders

Find out how Carlisle Homes compares to other Home Builders

Know better, choose better.

Compare all
Rachelle.D.

Rachelle.D.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes
  • Verified customer

Proceed with caution! - independent women especially!

published

If you are considering going through the building process as a single and independent women, strongly reconsider choosing Carlisle Homes and look elsewhere. You will be patronized, bullied, and spoken down to constantly by supervisors and construction managers thinking they can bully you in to agreeing with them or accepting faulty items.
When you ask for doors to be replaced because they were exposed to significant water before they were sealed yet this is too much to ask, its a red flag. Then when you disagree with a conclusion on an issue to be told "you should have chosen a different builder" (and yes that is a quote), there is clearly no value for customers.

Customer Service
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Geoffrey

GeoffreyGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Exciting times Ahead!

published

My wife and I were very delighted with the guidance provided by our Client Liaison Executive, [name removed]. She has been very helpful, informative and quickly addresses all our concerns promptly. As a first home buyer, we are new on this process and had so many questions, but we felt everything has been answered accordingly. So far we have had a very smooth experience throughout the process of building our first home. We are confident that Carlisle Homes will exceed our expectations towards the construction of our house. Our build starts tomorrow! Exciting times ahead!

Customer Service
Timeliness
Transparency
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Excellent Service!

published
Customer Service
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified customer

Colour Browse Great Experience

published
Customer Service
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Sahib S.

Sahib S.Greater Melbourne (Outer), VIC

  • Verified customer

Amazing customer service at woodlea estate

published

It was an amazing Customer service at woodlea estate by [Name Removed] He helped us a lot And he told us everything we gonna get in building our new home n there is no hidden cost it was all very well explained and we love the Maison 33 display home and very fist day we decided to build with Carlisle homes.
Highly recommended.....
thanks
Sahib singh

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StageMid-Construction
Construction End DateJanuary 2021
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

Page 1 of 10
See all Carlisle Homes reviews

Questions & Answers

Johnson

Johnsonasked

Hi,

I would just like to ask if you build on a sloping block?
Ours has a fall of 2.0m.

3 answers
Hassan
Hassan

It was flat.

Dean
Dean

Hi my land is flat, my friend built on a 300mm slope, the only thing I can Suggest is wait at least a month after the slab is poured before building, for it to settle.

Matt M.
Matt M.

For us had 800 mm slope.

Babi R.

Babi R.asked

How much need deposit for house and package?

1 answer
rani
rani

We built in the Easy Living range and paid 2k deposit for the build. The land deposit will depend on your developer.

Palak Patel

Palak Patelasked

Hi
we bought our house which was 8 months old built by Carlisle homes. After 1 year, cracks start to emerge. Carlisle homes fixed few cracks initially. After few months, new cracks start to merge and today its nearly after 1.5 years those cracks are getting bigger and worse. They give 7 year structural warranty so the inspector took 1 year to take level samples on every corner of the house and asked me to do concrete around the house ( which is ended up doing it ) and gave me list of things to be done outside the house to stop the movement. It looks like the inspector does not want to do fix the cracks and is making issues on the landscaping and other things and refuse to fix the cracks until the issues are not fixed by me. I have already spend $11,000 fixing the issues that they ask me. But still not he refuse to do the job.

No answers

Get an answer from our members and Carlisle Homes representatives

Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.