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Carlisle Homes
4.7 from 5,294 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.8 (2,223)
  • Site Admin
    4.7 (706)
  • Timeliness
    4.7 (974)
  • Structural Integrity
    4.7 (337)
  • Plumbing & Waterproofing
    4.7 (238)
  • Electrical & Lighting
    4.7 (330)
  • Flooring
    4.8 (302)
  • Transparency
    4.6 (1,722)
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Angelina

AngelinaGreater Melbourne (Outer), VIC

  • Verified

Building our first home with Carlisle Homes

published

My family and I are very excited to finalise our building contract and commence our journey to start building our first new home.
We are very grateful with our CLE for her help and assistance with getting all last changes done before signing off the contract. Her recommendations were spot on and helped us to resolve our doubts during the contract appointment.
We thank Carlisle for assigning us knowledgeable consultants with an outstanding customer service.

Customer Service
Build StagePre-Construction
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Namit

NamitGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified

Couldn’t ask for more ...

published

Contrary to first visit where we were overwhelmed by the choices available, the experience with colour selection appointment was smooth ride ....

The online tools SPECTRA online & 360 tour made it really easy in making choices and do our prep work

The staff was really professional in recommending the best as per our desire

Thanks to staff at Carlisle in making our home building experience a memorable

Customer Service
Site Admin
Timeliness
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateJanuary 2022
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M D

M DGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified

Colour Appointment was a well organised and smooth process.

published

The two consultants for our colour appt were most helpful. They provided detailed answers to all our questions, and dutifully responded when they needed to obtain additional information.
All of our question were answered, including ones that didn’t benefit them. Their opinions also helped when making decisions on what to include and not. Their opinions were not based on how much money they can make rather what would benefit us. I.e. explaining what happens when choosing darker colours and ensuring it matches with the colour style we want.

Transparency
Build StagePre-Construction
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  • Verified

Just awesome

published

The service was awesome and the build was completed on time, the building supervisor was excellent to get along with.The workmanship was A1, There was no issue pre, post , or during build. Also if there were any problems or issues Carliehomes were quick to rectify any problems that may have risen.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateJanuary 2022
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  • Verified

Colour browse and colour selection appointment

published

Carlisle Homes and their staff members especially Natasha have been lovely throughout my stages of preparing up to my building stage. It has been very easy to be guided through the different stages with professional opinions and approachable attitudes. Natasha was very knowledgeable and as I mentioned I would like to colours to be as per display. Natasha took this into her professional hands and assisted me to make these selections as comfortable as possible. Overall I am very happy I chose Carlisle Homes for my first home and my partner and I cannot wait to move in and call this first build our family home.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePre-Construction
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Amar and Preeti Brar

Amar and Preeti BrarGreater Melbourne (Outer), VIC

  • Verified

Brilliant Experience with Carlisle

published

As first time builders, we were going through mixed emotions about the building process. The support, guidance and assistance with everything has been nothing short of Amazing from day 1. We had a wonderful Sales Consultant who guided us all the way, was very open, honest and transparent in all her interactions with us - and we had many! So far, we are truly appreciative and happy with everyone we have had dealt with, be it the CLE, the guide and super impressive Design Consultant! We cannot wait to see everything come together and are very grateful for all the support so far - Well Done!

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateSeptember 2021
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apb633

apb633Greater Melbourne (Inner), VIC

  • Verified

Friendly & Helpful Service

published

We've recently completed our colour selection. So far, the process has been well communicated and easy to understand. The Carlisle staff have been very helpful and we've experienced excellent service from the team at all appointments thus far. We're looking forward to completing the tender stage and proceeding with our new build.

Customer Service
Site Admin
Timeliness
Incentivised ReviewNo
Build StagePre-Construction
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Steve K

Steve KGreater Melbourne (Outer), VIC

  • Verified

Colour selection

published

My wife and I had our colour selection for Carlisle homes last week. The process went smoothly and was nowhere near as stressful as I expected. Consultant was friendly, helpful and offered great advice when faced with a number of options. So far the experience has been excellent. No regrets choosing Carlisle as our builder.

Customer Service
Transparency
Build StagePre-Construction
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XenKo

XenKo

  • 2 reviews
  • Verified

Great experience

published

I went into my colour selection appointment feeling a little overwhelmed with the decisions ahead of me. However, the team at the Carlisle Spectra made the whole experience smooth and easy. The staff were knowledgeable and really great at helping us pick colours. They were also super friendly and patient.

Customer Service
Build StagePre-Construction
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Matisse 33

Matisse 33Southwest, VIC

  • Verified

Exceptional experience

published

Working with Carlisle homes has been an exceptional experience so far, from their consultants, to their receptionist and up until their home designers. They have been so welcoming, supportive and inclusive. Their work and knowledge to help build our future and dream home is outstanding and they all help to make it happen so perfectly.

Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateMarch 2022
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Brett E

Brett EGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified

Really happy with our experience so far.

published

We had our colour selection appointment yesteday and had a brilliant day. Our consultant required very little input and in short order put together exactly the type of look we were after. We were given great advice and suggestions and can't wait to get started and see it all come together. Our entire experience with Carlisle to date has been excellent. I will complete another review after the build is finished.

Customer Service
Timeliness
Transparency
Build StagePre-Construction
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RMRM

RMRMGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified

Great experience with Carlisle Homes so far

published

So far up to the colour selection phase and we've been supported and guided well in the process. Sales consultant, CLE and our guide at the colour selection - all have been amazing. Their knowledge and expertise is well appreciated and without it we would be lost. Carlisle is known to look after their customers and they have not disappointed us so far. Looking forward to the site start and the exciting journey or enjoying a Carlisle home.

Keep it up guys..

Customer Service
Timeliness
Electrical & Lighting
Transparency
Incentivised ReviewNo
Build StagePre-Construction
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Shebin

Shebin

  • 2 reviews
  • 1 like
  • Verified

Excellent Customer Service

published

We have approached Carlisle homes to build our first home, and we really liked the Customer Service Journey until the Pre Build stage. The Customer journey to date is detailed and unambiguous. We expect the same level of commitment and satisfaction from Carlisle homes throughout our build process. We are satisfied so far.

Customer Service
Build StagePre-Construction
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  • Verified

Colour Selection

published

As a first home builder, it was definitely overwhelming to choose everything about our dream home. Had a really smooth colour and electrical appointment thanks to the suggestions made by the knowledgeable staff at Carlisle. They have been so helpful thus far and are willing to answer any questions we have. Everything has been running smoothly and will definitely recommend Carlisle homes to friends and family.

Customer Service
Site Admin
Transparency
Build StagePre-Construction
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Sam

SamGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 1 like
  • Verified

Great life choice

published

I just signed the contract with CH. I found very helpful team from Olivine estate {Names Removed], they run through the contract with us step by step with advise and assurance. I went through all the reviews done by the people who done the same and I found most of them gave 5 stars.
I can't wait to see my dream house build by famous building company.

Customer Service
Timeliness
Incentivised ReviewNo
Build StagePre-Construction
Construction End DateDecember 2021
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  • Verified

Perfect Builder

published

From Day one with Carlisle we are happy we can't wait to move in our dream house we recommend building house with Carlisle we are happy and comfortable
We had our colour selection appointment with [Name Removed] and we would like to appreciate her assistance throughout the day. Being this is our first home we were really confused in choosing colours but [Name Removed] was really helpful and helped us in picking the right product and colour. I would like to appreciate her patience and understanding what we need. She also got excellent experience

Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Ramin

RaminSouthwest, VIC

  • Verified

Colour Selection

published

Good customer service and detailed info was provided by [Name Removed]. She also helped us by suggesting us more suitable matches for different selections which was quite helpful. However, I might expect to be provided with more accurate details for some specific selections which were available to me such as water tank costs for a range of available capacities. All in all, I am satisficed.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Great Colour Selection Experience with Carlisle, made better by our consultant

published

Our Design Consultant [Name Removed] was well prepared and suggested some great ideas. We clicked from the word go and thoroughly enjoyed the process. For a first home buyer, her guidance and product knowledge was helpful. I had a tough design brief - colours, patterns and Hamptons; our consultant blew us away with some original ideas. Impressive team including our electrical consultant [Name Removed]. Trust the consultants and leave the stress behind. We are excited and can't wait to see how it all comes together.

Highly recommend [Name Removed] and [Name Removed]!! 5 stars *****

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Julian P.

Julian P.Greater Melbourne (Outer), VIC

  • Verified

Astoria Grande 55 colours and electrical

published
Customer Service
Electrical & Lighting
Build StagePre-Construction
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Jess

JessGreater Melbourne (Outer), VIC

  • Verified

Great experience, knowledgeable staff

published

We recently completed our colour selection & were impressed by the level of service and knowledge of our consultant. They were extremely thorough and we felt comfortable throughout the process. There were a few options we selected which were more expensive than what we had anticipated and some products which we thought were included in the standard build that weren’t.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Page 1 of 131
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Questions & Answers

Rose

Roseasked

It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Rose,

Thank you for your question.

As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.

In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.

If you have any further concerns please do not hesitate to contact us directly.

Kind Regards,
Carlisle Management

Shahed K.

Shahed K.asked

Hi Carlisle Team
Is it possible to to Rear Flip the Rothwell 29 ?

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Shahed K,

Thank you for reaching out to us and for your question.

Unfortunately we are not able to flip the rear only of the Rothwell 29 as the rooms wouldn't be align.

If you have any further questions please do not hesitate to contact us again.

Kind Regards,
Carlisle Management

Sam

Samasked

Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.

No answers
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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

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