As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Knock Down - Rebuild
We are looking forward to starting our build.
Most of our questions were answered well.
The staff are friendly and willing to help.
Most changes were accommodated for.
I would recommend having colour selection and electrical on different days to take off the pressure.
The consultant was nice, but I personally found the online zoom colour selection quite difficult.
Lack of care, zero customer service
The only pleasant experience was sales, service was excellent we were excited to build with CH. the build process was horrible with a lot of errors and lack of communication. No one responded to our phone calls/emails a few times. Post handover was the worst. Faults within a month of moving in, contacted SS & CLE and was completely ignored. 3 months later we are still trying to get their attention. They ignore calls and emails. I’ll never recommend Carlisle homes to anyone.
I had virtual colour selection appointment . But I had very bad experience. I was given very limited option to explore. Staff only interested to show 1 or 2 sample of each material even though I choose affinity range . When I asked to show more she told I can change after if I don’t like it . And when I emailed her regarding some change she said she can not make any changes as she submitted everything and she has no access. And I have to wait for next appt which is my contract appointment. This is so frustrating and time wasting. Where I shou...ld be happy and but now very frustrating about process.Then I have to talk to my Contract presenter about what’s happening then she make another appointment 1.5 hour for review. But again not happy with customer service at all. Things needs to be done on time and professional way .
Just another Builder
Their build was ok, nothing extraordinary. They are not great after turnover. IMO, if they can reason not to fix your concern they will. The only thing great with them is sure thing your house will be finished. Use other big name builders. Use other big names if you can. I had a friend who built with MIMOSA and the quality is as good if not better, customer service is good, after turnover service is good. Most of all they are cheaper.
**Walk Away!** Exorbitant Unexplained Site Cost! Cannot be trusted!
We had to pull the plug with Carlise as we felt we can no longer trust them when we got to the Tender stage. We lost our $2k initial deposit as a result. Now, we are about to start building with Henley in a few weeks (building contract signed and building permit approved). To summarize our experience between the two builders, I'll just leave it here:
*Carlise Canterbury 39 - Site cost $63,242.00
**Henly Emperor 41 - Site Cost $6,316.00 (a bigger, more superior house design than the Canterbury 39)
Same land, same soil test report results!
*I've attached screenshots from both tenders as proof.
Post construction horror.
Firstly, I would like to say my sales experience and build experience were amazing. It wasn't until 2 years on where my house started to fall apart and I no longer recommend Carlisle Homes.
Almost every cornice is cracked, bedrooms doors do not close or struggle to open and sliding door will not lock. Since raising these issues with the Carlisle team I have been given the response that it is not something they are willing to fix due to "Landscaping issues" and getting responses such as "well your neighbour has a cubby house that is on the fen...ce line which doesn't help with movement for your house". Carlisle is treating this issues as a 'cosmetic fix' although it seems to be way beyond that now as the cornices look as though they are about to fall off completely with a matter of time. This has been a frustrating experience and I feel as though Im now an insignificant customer of Carlisle since they have received money for the home and no longer need anything from me. See photos below for some of the issues.
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The design of the home is perfect for me. I found the communication at the selling and colour stage much more customer friendly than the build stage and felt there was no personal touch at the end stage of the build.
The end quality was good though it was disappointing to have handover occur before the water was connected to the home. The outside brick work and fire seals were also disappointing.
Be alert when u sign the contract big cheater your dream house will destroy
Attention all new home builders or customers.
My name is Teena singh, today I am writing this with tears in my eyes, it’s a request please read the whole story, I am currently building my new home with Carlisle, I got attracted to Carlisle because of an awesome sales agent [Name Removed], she is absolutely awesome, after that my file was handed over to [Name Removed], CIL I had my colour appointment in October, can’t even explain how bad it was they gave me 3 hours to decide my double storey home upgrades wow great, I decided to leave Carlise, ...
Wish I Had Looked Into More Options And Went Elsewhere
Yeah, as it stands wish I would have explored more options and not fell into their honey trap of inclusions, 25 year structural warranty and fixed site cost - which apparently turned out be more expensive even with a $10k discount than all our neighbours.
Couple of my friend recommended Carlisle to us, 1 year into the house we all regret our decision and will never recommend them to anyone not even to my enemy for $500 referral bonus. Spending over $310k on the build the value for money is not there, name it the hinges, knobs, locks, tiles, mir...
Zero help after handover
Carlisle were very friendly during the sales process and construction phase.
Afterwards, the warranty team has been of no help with remedying a leaking pipe or providing a basic warranty document for the ducted heating system they installed.
In fact, they actively lied and said I did not maintain my sink and I was to blame for the leak!
The reviews here are positive because Carlisle rewards people who give them.
I would not recommend anyone build with Carlisle for this reason.
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Carlisle Home - Bad and Poor experience
Every company has good and bad people and CH is no exception. There are some people in this company who are undoing all the good work done by others and dragging the rest company down that it makes look whole company bad. When we decided to build with Carlisle Homes, I met our Sales consultant in [Name Removed] who has been absolutely fantastic and helpful throughout the whole journey so far. We really liked his service and any queries or questions were answered promptly. Then our File went to Head Office and things started to go downhill.
In...cident 1: The original assigned CLE was just absolutely NO, NO NO for any queries and any general question asked was just simply told to find out on Colors appt. There was just so much hesitation and laziness to give out any information that I finally rang the office to find out the info and spoke to her manager who was helpful and promised to send the info which she did promptly. Next thing I get a call from my CLE yelling and shouting on other end of phone asking why I have gone to her manager and should have called her instead. She was very rude, poor customer service as I explained her about our poor experience with her so far. Apologies were made by her manager and a new CLE was assigned who has been great, no issues and really helpful and genuine customer service attitude as the way it should be. Incident 2: After being told the first one incident was just a once off, we were ready for our Colors appointment. Color appointment girls were nice, assisted us with choosing all the colors and we greatly appreciated their help. Next came the electrical as this was my domain as we were really excited and looking forward to that however the electrical consultant was so rude, unhelpful, really pushy and lacking basic customer service skills. At times she has just rolling her eyes, smirking with the girl sitting next pod in front of us when we ask her any question. It got so bad talking to her to the point that we wanted to just WALK OFF from the rest of the appointment. However considering we still have to take the time off from work and come back, we decided to go thru anyway. After coming back I advised CH about the elec Appointment feedback and requested a review/rebook just the elec appointment. CH didn't even bothered to offer a quick phone or zoom or webex review as should have at least done that and followed up on our poor elec appointment experience. Later we were told management has decided not to do that since the rest of appointment has been completed anyway. Every appointment later on at spectra we told all staff about the elec appointment stuff up and poor service but no one cared to do anything. This is my BIGGEST disappointment with CH management that rather than calling back to apologize and rectify the issue even after being told multiple times, No action has been taken till date. Incident 3: This is the last incident which really tipped over my patience and hence the reason for writing the review. We did 2 color browsing appointments at Spectra and were handed the information brochures by consultants. On one of the booklets - see pic - one of the double power point says $60 and yet CH wants to charge us $68. When we pointed out to the fact for incorrect pricing we were told that there were old booklets and pricing couldn't be honored. Seriously ????
All is good Except the refrigerated ducted heating and cooling that has been installed and this is a major issue!
I don't want to do this - but my concerns are just not being met/actioned
during the sales stage, we were promised an integrated zoning controls with the refrigerated ducted heating and cooling - however come unit commissioning we experienced the following:
- settlement happened February 19, 2021
- incorrect details of the supplier to call for the installation of the external unit
- March 16, 2021 - supplier was able to install the external RC AC (heating and cooling) BUT sparky mentioned that the unit is lacking controller and zoning contro...
Worst customer service
During our contract signing appointments with our Sales consultant we were promised a $600 referral credit for the person who referred us to build with Carlisle. We were told the the consultant had forgotten to include the credit in our contract and when we posted a negative review on product review were asked to take it down so that we can work out the issues with Carlisle. We were told that it is being investigated through the right channels. About a month later now and we just got told that it’s not gonna happen.
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Poor workmanship, frustrating post-handover response times
Don't be fooled by their positive reviews because most of those are submitted pre-construction. They give you a voucher in exchange for a review which is how they gain positive ones. The following is an honest post-construction review.
Unlike their model houses built perfectly for marketing purposes, the house handed over to us was done quite poorly. It's been four months since the handover, and it's been a frustrating ride since then because as soon as the house gets handed over to you, don't expect them to be that responsive anymore. Up to t...his day, there are still unresolved issues around the house that they haven't fixed, even if my husband and I have been proactively following up. We live in a relatively new suburb, and our neighbours have also just built their homes. Those who have dealt with Carlisle aren't happy either. Even before the handover: - We discovered that there was already water leaking in the master bedroom ceiling. They patched this up, but who knows how much water damage has already been done where one can't see, nor if they found and fixed the source of the problem. - Our kitchen faucets' metal basin was already heavily scratched. We raised this issue, but we were told they wouldn't replace them. - Glass windows around the house have plenty of scratches too - they won't replace them either.
Would NEVER recommend to anyone
Carlisle's customer service were great till the construction begins. After that customer service start becoming slowly worse and worse. We only get reply after following up multiple times with great delay. There were 3 changes in site supervisors and they never checked whether the house built as per the drawings. There were countless mistakes. The roof of the master bed was severely damaged by rain even before end of the construction. Despite raising this issue at least 8 times, they fixed this temporarily so that settlement can happen. And the...n within 6 months water start dripping from the roof on the carpet and on bed. Our 3 months (after construction) was due on November 2020 and no action has been taken since then (already 6 months have passed). Tired of following up with them!
Questions & Answers
I really like your Sheraton Deluxe design from the Affinity range, but can i please know why we cant opt for cornerless bifold door in the alfresco when we are willing to pay the extra cost? We were told that only Canterbury 43FF comes with cornerless option.
This could be a deal breaker for us as its one of the preferences we have. None of the other builders have have said no to that option , including Henley, Metricon and Orbit, but we truly love this floorplan and highly appreciate if we can add the cornerless variation. Please help!
Thank you for your question. We are glad to read that you really like our Sheraton Deluxe floorplan.
Unfortunately we are not able to provide the corner bifold door option to this selected house type as there would not be enough support to the upper floor level.
The reason we are only able to provide this option to a Canterbury 43FF is because the Alfresco is not supporting an upper level.
We appreciate that this is important to you and your needs in a floorplan, however unfortunately this is not something that Carlisle Homes can accommodate.
HI I am planning to build a sustainable zeronet home.
1. Is Carlisle part of sustainability victoria. Currently, I can see only Metricon and SJD homes in it
2. Do you have any zero net carbon home display house in VIC.
3. To check the quality of your houses, do you provide a blower test and Thermography test
Thank you for your question.
Unfortunately Carlisle Homes is not set up to build sustainable zeronet homes.
We wish you all the very best with your future building endeavours.
Thanks for the response. National construction code is changing in 2022 and will require the builders to raise the thermal performance of homes to a 7 -star NatHERS rating. I guess you will have to raise the building quality by then.
Is that possible to get butlers pantry in trange homes
How much will it cost in Kensington grand 40
Hi there, we were able to upgrade to a butlers pantry for additional cost there are a few different options at different costs.
Hi Gauruv and dimple,
Thank you for your question.
For the Kensington Grand 40 we offer our clients a standard option to upgrade to a Butlers Pantry, along with options for additional upgrades to the Butlers Pantry.
Please feel free to contact one of our sales consultants to discuss quotes and pricing for the Kensington Grand 40 option.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
Melbourne South-East, North, West, and Geelong
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