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Carlisle Homes
4.7 from 5,763 reviews · View Statistics
See the Best Home Builders in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Build Stage
  • Customer Service
    3.8 (464)
  • Site Admin
    3.4 (246)
  • Timeliness
    3.8 (273)
  • Structural Integrity
    3.4 (173)
  • Plumbing & Waterproofing
    3.1 (156)
  • Electrical & Lighting
    3.4 (171)
  • Flooring
    3.3 (162)
  • Transparency
    3.4 (351)
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Nisha Thapa
Nisha ThapaGreater Melbourne (Outer), VIC
  • Verified

Satisfactory

published

The cost of the building is expensive as our final cost gone more than the estimated one however we are still waiting for the final results. Electrical appointment was bit expensive than expected. Virtual appointment was good but still hoping to review selected items in person and make some changes as we were not 100% sure about the choices we made.

Customer Service
4/5
Build StagePre-Construction
Construction End DateMay 2022
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  • Verified

Virtual colour appointment

published

We were concerned about the virtual colour process and how it would actually work. While we would have preferred in person, it proved to be well organised and selection options were shown, discussed and presented. Our colour consultant was able to pick up on our thoughts and turn them into an actual plan. She was also quick to provide written details of our selections with samples on the way. Very happy with experience.

Customer Service
5/5
Site Admin
5/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Other Home Builders

 
 

0.0
(1,234)
  • Verified

Good with the build process

published

From the colour selection to almost completing the build, working with Carlisle has been a quick process. Communicating with the team has been efficient. Due to the lockdown restrictions, we were a bit concerned about delays and other problems that may come with it however Carlisle has done an excellent job and so far keeping up with the time line.

Customer Service
4/5
Site Admin
4/5
Timeliness
4/5
Transparency
3/5
Build StageMid-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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J Estilles
J EstillesGreater Melbourne (Outer), VIC
  • Verified

Virtual Colour Selection

published

[Name Removed] was very helpful. She shown interest on the the things we were saying and would recommend right away if we were going off the colour scheme. She didn't sound or feel like a salesman trying so hard to sell something. However it would be the best experience if we had a better lighting, there's so much reflection on the samples.

Customer Service
4/5
Timeliness
4/5
Transparency
4/5
Build StagePre-Construction
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Linh Cao
Linh CaoVictoria
  • Verified

Very helpful and friendly service

published

We had our colour selection via a virtual appointment due to the lockdowns. Our colour consultant was very helpful and friendly. She was very experienced in the colour combinations and made very helpful suggestions to help us stick within budget. If it was an in person experience, it would surely be a five star review.

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
Clems
ClemsGreater Melbourne (Inner), VIC
  • Verified

Lack of care, zero customer service

published

The only pleasant experience was sales, service was excellent we were excited to build with CH. the build process was horrible with a lot of errors and lack of communication. No one responded to our phone calls/emails a few times. Post handover was the worst. Faults within a month of moving in, contacted SS & CLE and was completely ignored. 3 months later we are still trying to get their attention. They ignore calls and emails. I’ll never recommend Carlisle homes to anyone.

Customer Service
1/5
Site Admin
1/5
Timeliness
1/5
Structural Integrity
1/5
Plumbing & Waterproofing
1/5
Electrical & Lighting
1/5
Flooring
1/5
Transparency
1/5
Incentivised Review No
Build StagePost-Construction
Construction End DateMay 2021
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  • Verified

Perfect process!

published

Organising the contract has been easy! The wonderful ladies in the office have been nothing short of thorough and helpful and so tolerable of all the changes we wanted to make after every appointment! Definitely made the process easy and enjoyable! Thanks again for all your amazing help! If we were to build again, we'll definitely be coming back.

Customer Service
5/5
Site Admin
5/5
Timeliness
4/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Next
  • Verified

Worse experience

published
Customer Service
1/5
Site Admin
1/5
Timeliness
1/5
Transparency
1/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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The reviewer stated that an incentive was offered for this review

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0.0
(1,234)
Elmer P.
Elmer P.Greater Melbourne (Inner), VIC
  • Verified

Great Home Buying Experience.

published

The home buying process was smooth and not much hassle. People I dealt with are very good and explain well most of the details from the pricing, design, the type of materials/products and color schemes selection. All of these was done virtually and been satisfied with everything that has taken place.

Customer Service
5/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Mini
MiniGreater Melbourne (Inner), VIC
  • Verified

Amazing colour selection appointment

published

We had a really good experience with Carlisle homes especially [Name Removed], [Name Removed] and [Name Removed] are amazing. Our sales consultant explained about basic inclusions and current promotions. Our colour consultant was so organised and experienced, clearly explained about the price of upgrades and took time to answer all our queries. Overall we are satisfied with the process till now, we are yet to begin our build next year.

Customer Service
4/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Nitin Dhir
Nitin DhirGreater Melbourne (Inner), VIC
  • Verified

She got lot of knowledge

published

She got lot of knowledge actually this is my first home which I am going to build by professional builders so I don’t know about anything so I think I m very lucky I got [Name Removed] to choose my colours. So I already done my colours selection now I am waiting for my final call.

Customer Service
5/5
Site Admin
4/5
Timeliness
4/5
Structural Integrity
4/5
Plumbing & Waterproofing
4/5
Electrical & Lighting
4/5
Flooring
4/5
Build StagePre-Construction
Construction End DateMarch 2022
Carlisle Homes
Carlisle M.Carlisle Homes
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0.0
(1,234)
  • Verified

Great sales experience!

published

The process so far with Carlisle Homes have been fantastic. The experience we had with the Sales and Sales Support team has been excellent. There was always information readily available for us to make informed decisions and right choices. We haven't started our build yet but hoping it will be as smooth as the sales process.

Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Carlisle Colour Selection Review

published

All items were covered. It had to be done remotely due to Covid restrictions and felt a bit limiting at times because the virtual format meant that only limited choices could be considered. The specialist was very professional and helpful with their suggestions, and we actually ended up finishing ahead of time and all questions covered. Costs were close to initial estimates.

Customer Service
4/5
Site Admin
4/5
Timeliness
4/5
Structural Integrity
4/5
Plumbing & Waterproofing
4/5
Electrical & Lighting
4/5
Flooring
4/5
Transparency
4/5
Build StagePre-Construction
Construction End DateFebruary 2023
Carlisle Homes
Carlisle M.Carlisle Homes
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Sid
SidDenman Prospect 2611, ACT
  • Verified

Awesome Virtual Service

published

Carlisle was very diligent in each and every step of the process. Even though we were interstate and there were covid restrictions in place ,our color selections and contract signing process was carried out virtually in a very efficient manner . Could not have asked for a more stress free and effortless color selection & contract signing process

Customer Service
4/5
Site Admin
4/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Nice service!

published

Carlisle was very helpful with choosing all colors and extras fit our house. Signing the contract was a smooth process and everyone was very helpful.
The build of our house hasn’t started yet, it will start beginning of 2023, but the pre construction process was good.
Hopefully the build will be great as well!

Customer Service
4/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Page 1 of 10

Questions & Answers

Vaish
Vaishasked

I really like your Sheraton Deluxe design from the Affinity range, but can i please know why we cant opt for cornerless bifold door in the alfresco when we are willing to pay the extra cost? We were told that only Canterbury 43FF comes with cornerless option.
This could be a deal breaker for us as its one of the preferences we have. None of the other builders have have said no to that option , including Henley, Metricon and Orbit, but we truly love this floorplan and highly appreciate if we can add the cornerless variation. Please help!

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Vaish,

Thank you for your question. We are glad to read that you really like our Sheraton Deluxe floorplan.

Unfortunately we are not able to provide the corner bifold door option to this selected house type as there would not be enough support to the upper floor level.
The reason we are only able to provide this option to a Canterbury 43FF is because the Alfresco is not supporting an upper level.

We appreciate that this is important to you and your needs in a floorplan, however unfortunately this is not something that Carlisle Homes can accommodate.

Kind Regards,
Carlisle Management

Thomas
Thomasasked

HI I am planning to build a sustainable zeronet home.
1. Is Carlisle part of sustainability victoria. Currently, I can see only Metricon and SJD homes in it
https://www.sustainability.vic.gov.au/news/news-articles/building-a-zero-net-carbon-home-for-efficiency-and-affordability

2. Do you have any zero net carbon home display house in VIC.
3. To check the quality of your houses, do you provide a blower test and Thermography test

thanks

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Thomas,

Thank you for your question.

Unfortunately Carlisle Homes is not set up to build sustainable zeronet homes.

We wish you all the very best with your future building endeavours.

Kind Regards,
Carlisle Management

Thomas
Thomas

Thanks for the response. National construction code is changing in 2022 and will require the builders to raise the thermal performance of homes to a 7 -star NatHERS rating. I guess you will have to raise the building quality by then.

Gaurav and dimple
Gaurav and dimpleasked

Is that possible to get butlers pantry in trange homes
How much will it cost in Kensington grand 40

2 answers
Ross Cincotta
Ross Cincotta

Hi there, we were able to upgrade to a butlers pantry for additional cost there are a few different options at different costs.

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Gauruv and dimple,

Thank you for your question.

For the Kensington Grand 40 we offer our clients a standard option to upgrade to a Butlers Pantry, along with options for additional upgrades to the Butlers Pantry.

Please feel free to contact one of our sales consultants to discuss quotes and pricing for the Kensington Grand 40 option.

Kind Regards,
Carlisle Management

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build Areas

Melbourne South-East, North, West, and Geelong

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