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Carlisle Homes
4.7 from 5,421 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    1.5 (24)
  • Site Admin
    1.9 (13)
  • Timeliness
    1.8 (14)
  • Structural Integrity
    1.7 (6)
  • Plumbing & Waterproofing
    1.7 (6)
  • Electrical & Lighting
    1.6 (7)
  • Flooring
    1.7 (6)
  • Transparency
    1.2 (25)
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  • Verified

Carlisle Home - Bad and Poor experience

published
  • Thumbnail
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Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePre-Construction
3 comments
Carlisle Homes
Carlisle M.Carlisle Homes
KDP
KDP
KDP
KDP
James K.
James K.Greater Melbourne (Outer), VIC
  • Verified

Water meter placed in Driveway!

published
  • Thumbnail
Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Other Home Builders

 
 

0.0
(1,234)
karan B.
karan B.Greater Melbourne (Outer), VIC
  • Verified

Mistakes

published

Don’t go with Carlisle as when they make any mistakes you will be the one who will get rip off. Be very careful of reading your contract. If there is anything you asked for and they did not put in the contract you will be told you should have read your contract properly and if they made a mistake they will tell you we will do the repair what can’t warranty you that if something happens later on it still be covered. So beware

Transparency
Incentivised ReviewNo
Build StageMid-Construction
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
karan B.
karan B.

Yes I am talking about the mistakes in the contract from your end then you just say oh we just missed it. And client has follow thousands times before it get sorted

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Ann A
Ann AGreater Melbourne (Outer), VIC
  • Verified

Forgoing our $2000 deposit to avoid building with Carlisle.

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Jagmeet Kang
Jagmeet KangGreater Melbourne (Inner), VIC
  • Verified

Shown T- Range inclusions instead of Affinity

published

Issues with pre-post especially as colour appointment, not getting offered what was promised in a sales appointment. Raised the issue with CLE and Sales consultant after colours appointment where they accepted the fault and I need to bend the way to sort this out in next colour appointment. Not very good experience

Customer Service
Transparency
Build StagePre-Construction
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Khan
KhanGreater Melbourne (Inner), VIC
  • 3 reviews
  • 2 likes
  • Verified

Checking legal rights for protest at front of sales office and involve media.

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Angshuman
AngshumanGreater Melbourne (Inner), VIC
  • Verified

Extremely disappointed and frustrated

published
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
krsaggi
krsaggiGreater Melbourne (Metropolitan), VIC
  • Verified

Avoid at all cost.

published

Carlisle after making promises that they can't keep, during sales pitch are now even refusing me to hire a building inspector. My rights as a consumer are clearly being violated.
Carlisle is using stage 4 restrictions as an excuse not to have a private inspector, so that they can cover up their botched jobs.
I even have a email from department of jobs, precincts and regions, addressed to me, explicitly mentioning that I am allowed to have a private inspector.
Carlisle is still refusing me to hire a private inspector.
They have come up with their own set of rules to allow only certain inspections that they see fit.
When I got a call from one of the managers at Carlisle, they even warned me not to do a review online.

Customer Service
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Other Home Builders

 
 

0.0
(1,234)
Thomas S.
Thomas S.Victoria
  • Verified

Refusing Independent Inspector Against Legal Rights

published
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Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Thomas S.
Thomas S.
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iiioooiii
iiioooiiiGreater Melbourne (Inner), VIC
  • Verified

Bullying started once you have signed the documents

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified

Wished I had not gone with this Builder

published

They have basically taken advantage over this whole COVID pandemic by not allowing private inspectors to do their job. Even now that the restrictions are starting to ease and more people have been allowed to go back to worksites, they still would not allow private inspections. They are totally going against my right to have someone representing me do the inspections. If you really think your quality is good, what are you so afraid of then? It is not helpful that the CLE has been totally useless during this whole debacle. If I could rate a no star for Carlisle I would!

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Downtown
Downtown
Kash
KashGreater Melbourne (Outer), VIC
  • 2 reviews
  • 3 likes
  • Verified

Beware Of Carlilsle Homes!! Exploiting during pandemic

published

We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified

Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!

published
Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Scott B.
Scott B.
Rachelle.D.
Rachelle.D.Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 6 likes
  • Verified

Proceed with caution! - independent women especially!

published

If you are considering going through the building process as a single and independent women, strongly reconsider choosing Carlisle Homes and look elsewhere. You will be patronized, bullied, and spoken down to constantly by supervisors and construction managers thinking they can bully you in to agreeing with them or accepting faulty items.
When you ask for doors to be replaced because they were exposed to significant water before they were sealed yet this is too much to ask, its a red flag. Then when you disagree with a conclusion on an issue to be told "you should have chosen a different builder" (and yes that is a quote), there is clearly no value for customers.

Customer Service
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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sidsh
sidshGreater Melbourne (Metropolitan), VIC
  • Verified

Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Questions & Answers

Dee
Deeasked

I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.

1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?

2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?

I'm waiting for your response.

Thanks!

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Dee,

Thank you for your question.

As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.

If you could please contact us directly at customercare@carlislehomes.com.au so we can look further into your particular job that would be appreciated.

Kind Regards,
Carlisle Management

Dee
Dee

Can you answer it here, so others know too?????

Shahed K.
Shahed K.asked

I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?

5 answers
Raymond
Raymond

I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra

Shahed K.
Shahed K.

Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.

Raymond
Raymond

A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.

Rose
Roseasked

It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Rose,

Thank you for your question.

As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.

In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.

If you have any further concerns please do not hesitate to contact us directly.

Kind Regards,
Carlisle Management

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong
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