As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
Carlisle Home - Bad and Poor experience
Every company has good and bad people and CH is no exception. There are some people in this company who are undoing all the good work done by others and dragging the rest company down that it makes look whole company bad. When we decided to build with Carlisle Homes, I met our Sales consultant in [Name Removed] who has been absolutely fantastic and helpful throughout the whole journey so far. We really liked his service and any queries or questions were answered promptly. Then our File went to Head Office and things started to go downhill.
In...cident 1: The original assigned CLE was just absolutely NO, NO NO for any queries and any general question asked was just simply told to find out on Colors appt. There was just so much hesitation and laziness to give out any information that I finally rang the office to find out the info and spoke to her manager who was helpful and promised to send the info which she did promptly. Next thing I get a call from my CLE yelling and shouting on other end of phone asking why I have gone to her manager and should have called her instead. She was very rude, poor customer service as I explained her about our poor experience with her so far. Apologies were made by her manager and a new CLE was assigned who has been great, no issues and really helpful and genuine customer service attitude as the way it should be. Incident 2: After being told the first one incident was just a once off, we were ready for our Colors appointment. Color appointment girls were nice, assisted us with choosing all the colors and we greatly appreciated their help. Next came the electrical as this was my domain as we were really excited and looking forward to that however the electrical consultant was so rude, unhelpful, really pushy and lacking basic customer service skills. At times she has just rolling her eyes, smirking with the girl sitting next pod in front of us when we ask her any question. It got so bad talking to her to the point that we wanted to just WALK OFF from the rest of the appointment. However considering we still have to take the time off from work and come back, we decided to go thru anyway. After coming back I advised CH about the elec Appointment feedback and requested a review/rebook just the elec appointment. CH didn't even bothered to offer a quick phone or zoom or webex review as should have at least done that and followed up on our poor elec appointment experience. Later we were told management has decided not to do that since the rest of appointment has been completed anyway. Every appointment later on at spectra we told all staff about the elec appointment stuff up and poor service but no one cared to do anything. This is my BIGGEST disappointment with CH management that rather than calling back to apologize and rectify the issue even after being told multiple times, No action has been taken till date. Incident 3: This is the last incident which really tipped over my patience and hence the reason for writing the review. We did 2 color browsing appointments at Spectra and were handed the information brochures by consultants. On one of the booklets - see pic - one of the double power point says $60 and yet CH wants to charge us $68. When we pointed out to the fact for incorrect pricing we were told that there were old booklets and pricing couldn't be honored. Seriously ????
Water meter placed in Driveway!
Be warned! We had a shock when we found our water meter on our driveway, after a lengthy process contacting Carlisle, they have refused to accept responsibility, saying that if we wanted to move it, we had to contact South East Water.
South East Water want to charge us $2200 plus plumbing costs, Carlisle accept no responsibility saying that in the contract, they can select the location of the water meter. The information below shows that Carlisle have said they have consulted us in the process, which of course they haven't.
Totally unprofess...ional in the way that they have dealt with this, and I'm at a point of contacting our solicitor to get involved. You would presume that any location would be fine, except on the driveway or somewhere where it would interfere with the actual build. But they said that they didn't have time to consult, that they do it automatically to save time. Our CLE and SS have been amazing, no qualms with them. It's not their decision if they can or can't move a water meter. They both have been fantastic and easy to deal with. If you are considering building with Carlisle, make sure at the contract stage you iron out the position of the water meter to avoid having to pay huge amounts of money for the builder's mistake. Enclosed is a copy of the response from SE Water, showing where they have asked Carlisle if they have consulted with us... They of course did not.
Don’t go with Carlisle as when they make any mistakes you will be the one who will get rip off. Be very careful of reading your contract. If there is anything you asked for and they did not put in the contract you will be told you should have read your contract properly and if they made a mistake they will tell you we will do the repair what can’t warranty you that if something happens later on it still be covered. So beware
Forgoing our $2000 deposit to avoid building with Carlisle.
After what appeared to be a positive sales experience, we quickly found that the many things promised to us during the signing with Carlisle were actually not available with this builder. One thing we stipulated was that our floors were to be laid under our very expensive island waterfall bench to avoid wooden quad being used around the stone end panels. This was assured to us by our sales representative who also agreed that this was more aesthetically appealing and something that would be easily arranged during our colour appointment. During t...he colour appointment we had a very rude consultant who informed us that under no circumstances would they accommodate this request. We asked if we could do the floors after hand over and have the skirting boards left off as I know other builders offer this to which she stated it could not and would not be done. There was no flexibility or compromise even on little things such as a different stain for our timber windows (they only offered a dark stain and we wanted a more natural colour stain given we were upgrading to wooden windows), again we asked if we could do this after handover and were refused. A lovely sales manager did get involved and offered to rectify some of the issues however the lack of transparency and issues that arose so soon into our build left us with no faith in them to continue on. The standard inclusions at the colour selection are also very disappointing! Allow $100,000 for upgrades! We also had fisher paykel appliances on the front page of our quote which was listed as a free promotion however were told this was a “misleading typo” and they would not honour it. Overall Carlisle appeared to promise us things that were not unreasonable in order to get us to sign and once signed we soon learnt how inflexible and rigid they were. Would not recommend them to anyone. It’s $2000 well spent to avoid this builder.
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
Shown T- Range inclusions instead of Affinity
Issues with pre-post especially as colour appointment, not getting offered what was promised in a sales appointment. Raised the issue with CLE and Sales consultant after colours appointment where they accepted the fault and I need to bend the way to sort this out in next colour appointment. Not very good experience
Checking legal rights for protest at front of sales office and involve media.
In your all email u r saying that your management were dealt with me in length, can u pls explain only one point what they have dealt except a wastage of time intentionally.
You booked my color appointment after one month after sign sales quote i received my tender doc almost after 2 months to sales quote i addressed my all issues in first appointment they said they are chasing sales rep which is sitting in aurura display.
I request another appointment just because my issues not addressed not even communicated to managent.
client liason office...
Extremely disappointed and frustrated
I had the Concrete Slab Inspection scheduled today. I got a call from the Site Supervisor stating that the slab was already poured so inspection cannot happen. This was an absolute shock to me as multiple times I have made it clear that I want a private inspector during my build. As per SS, it was the concreter's fault that they did the slab pour before the inspection. I got really disappointed and angry. I felt it hard to believe that the concreter did the slab pour without Carlisle's permission. It appears tom me that Carlisle doesn't want pr...ivate inspections to happen so that Carlisle doesn't have to work on the defects identified during private inspections. Carlisle is ruining its reputation now. I am feeling like I made a mistake selecting Carlisle as my builder. I will not recommend anyone to build with Carlisle now.
Avoid at all cost.
Carlisle after making promises that they can't keep, during sales pitch are now even refusing me to hire a building inspector. My rights as a consumer are clearly being violated.
Carlisle is using stage 4 restrictions as an excuse not to have a private inspector, so that they can cover up their botched jobs.
I even have a email from department of jobs, precincts and regions, addressed to me, explicitly mentioning that I am allowed to have a private inspector.
Carlisle is still refusing me to hire a private inspector.
They have come up with their own set of rules to allow only certain inspections that they see fit.
When I got a call from one of the managers at Carlisle, they even warned me not to do a review online.
Refusing Independent Inspector Against Legal Rights
The initial stages before the signing of the contract were wonderful but the trouble started happening after the signing of the contract.
The CLE was lacking in communication even after consecutively(10+) asking about the progress of the permit plans to either be blissfully ignored or told on a couple of occasions progress would be told later on, which then weren't. We were also instructed to clear the land and remove the rubbish in preparation of site start over 6 weeks before commencement. Due to our mistake the land had to be re surveyed wh...ich was done ASAP, meanwhile the block was vacant for weeks awaiting potential litterers to dump rubbish when there was no need to clear the land so early, Carlisle did place temporary fencing after raising a co mplaint about the issue though which was the right action to take. The real trouble started when advising we would be using our own independent inspectors to review the quality of the build. We were told that due to stage-4 restrictions it wouldn't be possibly and upon request to pause construction we were informed we would lose $10,000 in incentives and have the build delayed by several months to make way for the home builder grant houses. Over the few weeks of getting information as to the restrictions stance we got information from Business Victoria and the HIA among other government bodies stipulating it is allowable. When we passed on these details we were told that their "interpretations" of the guidelines did not indicate it was allowable completely ignoring the evidence i had obtained. In the meantime the SS (the site supervisor was a really good guy) had notified us they had 'accidentally' allowed a framing stage inspection that had 14 items either non compliant, containing advisory notes, or not up to Australian Standard (which they do not follow by the way in the contract). The pre-pour slab inspection had 11 items of the same nature (non-compliant, advisory and Australian Standards) the response to issues raised with the pre-pour comprised of photos with absolutely no narration as to what was being shown and didn't address the issues as resolved. The issue of the denial of private inspectors goes against our rights within the Domestic Building Contracts Act 1995 - Section 19 and a clause in our contract and unfortunately the only option we have left is to pursue legal action.
Bullying started once you have signed the documents
Avoid Carlise Homes, 1. We paid our deposit of $2000 for a 47 square double story house , before we went to the color selections we were quoted around 470k and after we about to sign the contract the final price goes up to nearly 500 K . We don’t even select much upgrades from the colors appointments. For example , a basic timber looking front door we were told to spent $500 to upgrade but when the contract arrives it becomes to $1400. The final price is so misleading with the price quoted to you , BE PREPARED !
2. We were charged 29K in the s...ite cost which not even a fixed site cost, other builders will only charge you around 15K for a fixed site cost. we did not even realized this until our contract appointment ! We were always asking for a fixed site cost ,they put some terms and conditions when they quote to you a “fixed site cost” , very doggy and BE CAREFUL! 3. We were told to cut the house 280mm smaller to meet the building regulations And what we did not know was the house actually becomes to 40.5 Sq from a 47 SQ house. But they are still charge you on the same price , would you pay 500K for a 40 Sq house? What I am trying to say here is when they are making some changes , they will not let you know the consequences, they are using misleading words such as “280 mm smaller” , when you think 280 mm is not a big deal , you are so wrong . When I am asking for to put this in writing , they are refused do so without any valid reasons. 4. I called their head office today and asking why the house reduced by 7 Sq and I have to still pay for the same amount of money, my CLE named M could not give me any valid reasons, I am speaking English as a second language, and when I am asking for clarifications , she get annoyed and hung up on me. 10 minutes later , they sent to me an email and saying my Job has been canceled due to “opposing expectation “ and my deposits will not be refund. Keep in mind , with Carlise , they think they are a big company not a small builder so they will not appreciate your business even if you will spend half million of dollars . But for me this will be the whole saving of my life.
Get quotes from Home Builders servicing your area
Receive up to 3 quotes with ProductReview.com.au
Wished I had not gone with this Builder
They have basically taken advantage over this whole COVID pandemic by not allowing private inspectors to do their job. Even now that the restrictions are starting to ease and more people have been allowed to go back to worksites, they still would not allow private inspections. They are totally going against my right to have someone representing me do the inspections. If you really think your quality is good, what are you so afraid of then? It is not helpful that the CLE has been totally useless during this whole debacle. If I could rate a no star for Carlisle I would!
Beware Of Carlilsle Homes!! Exploiting during pandemic
We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible
Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!
I'd already purchased land and was committed to building a house before I approached Carlisle Homes. When I discussed quotes with Carlisle, the HomeBuilder grant did not exist. There were rumours of a grant, but nothing had been announced.
ALL of the volume builders were throwing up promotions left, right and centre to get customers signing up. The industry was in a slump thanks to Corona virus. Builder discounts were huge and inclusions were very competitive. It was a good opportunity for buyers.
Originally planning to build mid-2021, I was...encouraged by the consultant to bring site start forward to Dec 2020 as they offered further discount, so I agreed. I made clear to the consultant that I could only do so if the rumoured grant went ahead. No problem, if it didn't go ahead, I would continue with site start in 2021 without the additional discount. Then the HomeBuilder was announced. I was 0.3% over the $750k eligibility cap (once removing options). Just $2,550 over. I contacted the sales consultant, entirely expecting Carlisle Homes to be enthusiastic about helping me alter my build to gain eligibility for the grant. I asked to get a complete price list of options and further information on items that could be removed from the build to reduce the contract price. Everything I asked was met with distant reassurance at first... then it began going downhill.
Proceed with caution! - independent women especially!
If you are considering going through the building process as a single and independent women, strongly reconsider choosing Carlisle Homes and look elsewhere. You will be patronized, bullied, and spoken down to constantly by supervisors and construction managers thinking they can bully you in to agreeing with them or accepting faulty items.
When you ask for doors to be replaced because they were exposed to significant water before they were sealed yet this is too much to ask, its a red flag. Then when you disagree with a conclusion on an issue to be told "you should have chosen a different builder" (and yes that is a quote), there is clearly no value for customers.
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges.
When we signed the contract, we were told by Carlisle homes that they are always upfront with their pricing and that we won't have to pay anything extra. When we signed the contract, we were advised by Carlisle homes that the design guidelines were evaluated and that Carlisle homes have fixed upfront pricing and nothing extra to pay.
After signing the contract, Carlisle homes told us that in order to get the building permit, we wil...
Questions & Answers
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
Thank you for your question.
As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.
If you could please contact us directly at email@example.com so we can look further into your particular job that would be appreciated.
Can you answer it here, so others know too?????
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks
Thank you for your question.
As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.
In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.
If you have any further concerns please do not hesitate to contact us directly.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
|Build Areas||Melbourne South-East, North, West, and Geelong|
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.