As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Carlisle Colour Selection Process - Overall satisfied
Customer service representative [Name Removed] was excellent in our dealings with her. She provided us lot of guidance around selecting the best colours around the house. Highly appreciated. However I believe Spectra needs to be improved. For example, all the selections available at Spectra are not available online. Visualizer app doesn't include all the available options either. Also having all the Tiles on the wall would be helpful. Additionally clients should receive list of all the possible options with price tag before hand - either online...or by email including everything. We received most of the ino, but I believe not everything. I would prefer 2 appointments for colour selection, 1st one should be tour with tentative selections (we were not provided enough time to select everything during the tour), and 2nd one to finalize everything. Overall satisfied with the colour selection process.
Colour selection review
The colour selection process was smooth. I would like to point out that during the pre-selection process we should be introduced to the available options so that we have an idea of what we can choose.
For the colour selection process, we have looked at spectra online and that gave us an idea of the colour scheme we want. Once our consultant knew what we had in mind, it was smooth sailing. The consultant was very helpful, giving input for colour matching and making sure we have continuity in our colour scheme.
We were excited and nervous on the day of colour selection but our consultant [Name Removed] was very patient and helpful. A big shout out to our Sales Consultant [Name Removed] who has been amazing so far and has helped us in every possible way.
We recently had our tender appointment and have made lot of changes. Tender presenter [Name Removed] was very easy to work with and with few rounds of review tender was perfect and signed.
Last but not the least, CLE [Name Removed] has been very prompt to answer our queries and was available via call or email.
Fingers cross for SS. Hopefully we will get a good one and have positive experience during construction phase as well.
Great experience for first home buyer
I heard a very good reviews about Carlisle in the market and that has turned out to be true so far. As a first home buyer I didn't want my self trapped to contracts which increase when the construction starts. I ma currently in the pre construction stage and it has been a great journey so far.
Update: After 6 months, Still waiting for the site start date. Missed the deadline for the site start date as promised by the sales agent. Note: No delays from my side
So far so good until this time
Currently in pre-construction phase and just went to colour selection . Experience so far has been great. Both consultants were excellent to deal with. Lot of other steps to do yet and to finalise last step .Can't wait for build to start and hoping for pleasant experience throughout the journey of our house
First home build
We decided to build our first home with Carlisle homes as they had a wide range of floor plans and great affordable facades. Carlisle team have been very helpful and responsive during the entire process of the build. Even under lockdown conditions, Carlisle team ensured to stick to their timeline and delivery of our new home. [Name Removed] was very helpful during our colour selection appointment. [Name Removed] gave us very good suggestions and guided us about the colour selections. Our CLE [Name Removed] has been very helpful and gave us an...update on every stage of the build. Our building supervisor [Name Removed] was also very supportive and answered to all our questions and gave us weekly updates throughout the building process. Although it's very expensive to upgrade anything with Carlisle and their electrical package is a bit pricey, overall satisfied with the home and service provided.
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Happy so far with pre-construction stage
Good range of selections available on the T-range. Quality of customer service is excellent. Decent amount of inclusions with promotion (double glazed windows, stone benchtop). Information provided was helpful despite some contradicting information by different people. Could be more transparent with pricing to make to make budgeting and choices easier. Some prices were ridiculous so had to go through a third party (electrical).
House and land package
As a first home buyer Carlisle easy living range consultants made the process extremely easy. They made you feel comfortable and took you through each and every step without pushing you. They took the time to explain everything in great detail and felt like they had your best interest at heart. Very personable experience. Buying a home for the first time is such a daunting experience but they make it an enjoyable process. Thank you!
So far so good!
So far so good, I'm glad that Carlisle homes were able to help us make the changes we needed them to make. The builders are great and very committed to building our vision for our dream home. The final cost is almost agreed to the estimated cost and we can not wait to see the finished product.
Professional and friendly
The consultants knew their stuff and provided advice realistic to my budget as a first home buyer/builder. I felt very comfortable making decisions where I didn't feel pressured to buy or add certain elements to my home. I always felt welcomed and informed in all my appointments. For a first home builder who is very indecisive, Easy Living is the perfect option.
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Impressive collection and professional attitude
Good choices .Good experience with [Name Removed] going with us, through all the project colour details and specs in very methodical and professional manner. Very polite staff.
Some upgrades are much over priced compared to standard market price available.
A few more inclusions though could have made it better in standard package eg main dr handles , toilet lock pins , door bell, mesh doors etc.
Colour selection was a breeze!
I would like to thank [name removed]. for making my colour selection appointment a breeze. She was very friendly. A1 skill of mixing and matching everything without making it a daunting task. She provided me with great advice based on my preference. Very satisfied with the out come. Eagerly looking forward to the build phase.
Decent experience so far
This is our first build and we are at a pre-construction stage. We chose Carlisle as one of their designs suited us well.
- Color selection at Spectra was awesome with the color consultant being helpful and patient. We are a couple and one of us was stuck in another city. Carlisle accommodated and offered a virtual appointment while one of us was in person at the same time. The overall process takes a whole day and can be overwhelming. Hence, please do your homework and have possible color combinations and categories in mind when you go.
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Color Selection Provincial
Color selection is one of the most crucial and hectic steps especially for a new buyer like me but we had a great catch up with Color Selection consultant .She was very nice and knowledgeable of the matching products and it really helped and guided us in deciding in and out of our new house.At all steps , she suggested what upgrades good to have prior to handover.I am very excited for our new house and can't wait to see the final product :)
Shown T- Range inclusions instead of Affinity
Issues with pre-post especially as colour appointment, not getting offered what was promised in a sales appointment. Raised the issue with CLE and Sales consultant after colours appointment where they accepted the fault and I need to bend the way to sort this out in next colour appointment. Not very good experience
Colour selection appointment was great and helpful
The colour selection appointment was good. And the staff at the appointment was very knowledgeable and patient. We appreciated her for the whole day support and relevant tips. I hope that if the consultant had more accurate promotion information and pricing provided at the point of the time, that would be great.
So far the experience has been good, we are in the pre- build stage and have recently completed our color selection, which was made stress free thanks to the consultant.
We have previously build a house with porter Davis, our experience with Carlisle none the less was same.
Now we are eagerly waiting for the building process to start and see our dream coming true!
Colours went pretty good if not the best
This is a mix review because we were given just one day for colours and electrical for a big 51 sq double storey house. I believe its still one day for a 25 sq single storey house. We had to prepare a lot by ourselves as we had to rush and visit all different suppliers as the colour browse was not offered to us due to covid restrictions. We were prepared 90% of it and even drawn a electrical sketch to which the electrical consultant was amazed at our level of preparation!! Having said that, atleast one day should be given just for electrical b...ecause there is so much to do and not every person will be aware or building houses all the time... The colour selection itself was smooth as we knew what theme we wanted. The colour consultant was pretty quick to run around and bring different samples to us and document it as well. The electrical lady was pretty good too in providing us prices for each item and drafting it into her software. In the end we felt a bit rushed as we only had between 2-4pm for electrical. One thing we would have felt good if the colour consultant told us the difference between each type of carpet, for instance we chose solution dyed polypropylene just by looking at the colour, instead she should have suggested that solution dyed nylon is much better quality than the propylene.. Such things is what you expect from an expert. We later got to know (couple of days later), that we chose a lower quality carpet. So when I emailed, she did a colour match between the two types and helped us pick the better quality carpet. Overall happy with the colour choices we could pick up.
Pre-Build Stage - Great Customer Experience
We took approximately a week to go from quote to contract and another week to finalising colours - that's what you get with Easy Living home range from Carlisle. The speed is ideal for investment properties and good for first home buyers who can be prepared.
What I would recommend to first home buyers is to be prepared by visiting as many display homes as possible before your colour appointments because it is not a studio you walk into, but you sit at a table to choose your upgrades and colours etc.
In addition to expensive site costs, one gr...ouse would be that the credit we receive for something we want to be excluded is almost nothing. If we were to get the living and rooms flooring done from another vendor, the credit offered was just 3k. Overall, until the site start stage, the experience has been great, to say the least! Really hope it continues this way and we have a new home with as little stress as possible with them being as organised as they have been until now.
It was nice building with Carlise that’s why this is the second time we build with them.. they are very easy to deal with and the staff are very accommodating.. they will help you on everything in order to make it work properly specially during colour selection. Thanks Carlise and team
Great customer service
We have just completed our stage two process with Carlisle and received our developer approval.The entire process right from the hia contract until now has been very smooth and easy. The consultants professional, polite and always keeping us in the loop. Looking forward to the remaining stages in the process.
Spectra Selection Centre
This is our 2nd build with Carlisle so we were quite prepared prior to our colour selections and new the direction we were heading in. Our consultant was very nice and assisted us with pricing, options that weren’t on display etc, where she could. We look forward to the next stage in the process.
It is my third construction with Carlisle. This time around things were different due to Covid restrictions. Colour selection was online so was the tender & contract appointment. Colour selection went well and the design consultant was really helpful. I’m still in process of finalising the variations and getting the building permit. Hopefully we’ll enjoy this house as much as we enjoyed the previous house.
Perfect house meets all our requirements & budget.
Sales consultant was amazing. He helped us to pick the right land and fixed our house price. But the colour selection was not as good as I was expecting. Even though I know things changed because of Covid, the online colour selection was frustrating. I had to finish it in 1 go only. There was nearly no communication. Finally we managed to change the colours and got the contract signed. We hope that the construction supervisor we get will see to it that our house will be completed to the best. Our kids are really excited :)
Good Customer Service
We are in the initial stage of our building process and so far everything is smooth and hassle free. We are building the easy living range and I’m glad that the process is very straightforward. No fuss
We choose Carlisle because we rely on the name itself. Reliable and trusted builder.
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