As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Not recommended for first time home buyers
So for the journey with Carlisle homes not at all good. I have been waiting for five months. But the build did not even reach the slab stage.
Job # J1014949
I won't recommend building with Carlisle If your site has a 200 - 250mm slope down from the rear to the front. After the site-cut, they will install a retaining wall on all three sides of the site (which is good). But the customer won't get levelled backyard since the rear retaining wall 600mm higher than from the Alfresco. As a customer, I have been asking them to do something for level...led backyard. They are not at all listening. Even I was ready to pay extra. Now, I will have one or two steps to access my backyard. But the other builder built in the same street did well to have levelled backyard. The above issue doesn't delay my site. They couldn't able do to site start because of various reasons as mentioned below.
If you are new to building homes be ready to be taken for a ride. Sales are helpful and so is the color department. The real headache starts with the CLE when they try to up the contract price by charging for basic changes. Want to raise window heights? Charge of $2400! What to move the dishwasher to the pantry? That’s another $330. We are paying a cool $4000 extra for these changes which other builders do for free.
When signing up with Carlisle we asked that any discounts offered be subject to no conditions. Have the confirmation by the sale...s person in email. When we put this forward management at Carlisle they refused to honor it. Because of this we are missing out on having an extended alfresco as we needed to go to developer for approval and wanted to push forward our contract signing. They instantly came back with threats that they would take away our discounts. Bullies. Now I’m sure your thinking “hey buddy you should have done this sooner!” We tried to at sales stage but the sales consultant said no no don’t do it now you have all this time up to tender to make any changes you want. We have had other people’s documents forwarded to us with their full details which is a serious breach of information as I would not want my information shared with anyone else. The electrical plans were a total nightmare to deal with because our CLE refused to give us time so we could discuss the corrections. In its place we had to email her with drawings of where we want everything. We stayed up to 3 in morning on multiple occasions so plans got corrected and the CLE STILL got the drawings wrong. I mean how many times do you need to tell someone to not put the power point next to the sink. The CLE doesn’t not know what is included in our standard electrical plan and kept charging us incorrectly. After tender we asked some items to be deleted from our contract but they were purposely left on to keep the contract price high so the 5% we paid was more than what our final price on contract would be.
Great sales and color selection but high site costs
We had a great sales and color selection experience. We found that the extension costs were high at carslile than other builders. We already had a budget of 45K for our site cost. The color selection was a breeze and the color consultant helped us in the color selection and was a food experience. The inclusions already had a good collection and so selection was easy as we did not need many upgrades. But the shock was at contract stage when the site cost shot up to 65k. We had a site cost with other builder for 20K, so we couldn't go with Carslile.
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Building Double Story - Not Going well so far
Sales process went okay. No demonstration of house by Sales consultant. Overprice custom changes offered by Carlisle while other builder offer discounts. Communication is another challenge between sales and next stage - contract finalizing with colour selection. Contract signing/PCV just taking too long; too much back and forth due to wrong pricing by CLEs and estimation team is either not understanding the request or errors during calculation. Can't believe it!
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Sheraton Deluxe 51
It was very exciting during the initial process but we are really very disappointed as how come site cost can be over 40k. Before the final signing of the contract we been advised it will be an M class slab but as soon as we change our mind and ordered a variable site cost , its included as H class slab and come over 40k site cost. No one will go to a builder if they know their site cost is over 30k.
I did previously build with Metricon Builders and the site cost was only 15k. How in the world it is over 40k!!
Anyway, I had to sign the contract as we spent so much time and not in a position to change it. But Good Luck to Carlisle homes with that amount site cost charging to its clients???
The reviewer stated that an incentive was offered for this review
Could do better
We were on the verge of pull out from Carlisle homes due to disappointment from colour selection consultant and Client Liaison Executive allocated to us on first place, during colour selection, she rushed us through all sections and didn't give us enough time to make confident decisions. Furthermore she entirely skipped couple of sections to go through and were not seems to bother about showing full range of products. I had to rebook colour selection and [name removed] appointed our colour consultant, she was very pretty great all the way.
The reviewer stated that an incentive was offered for this review
Questions & Answers
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks
Thank you for your question.
As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.
In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.
If you have any further concerns please do not hesitate to contact us directly.
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|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
|Build Areas||Melbourne South-East, North, West, and Geelong|
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