As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
Very bad experience
Was really excited for dream home, choosen double storey affinity home, spent $1,00,000 on top to make it perfect hole, but had bad experience, our CLE is really good, but Really disappointed from SS communication, felt like being ignored and disrespecting our time & money, no progress at completion stage , more than 2 months , still waiting for PCI, planned & cancelled twice, by saying robbery happened, but that was happened 2 weeks before PCI, and PCI cancelled half an hour ego on call from scheduled time, still no outcome, house was not read...y for PCI, cleaning was very poor, carpet was too bad, proper caulking hadn’t been done in kitchen and washrooms, major defects found at completion stage, private inspector rated below average to affinity house who is upgraded with a lot of luxury things, very very disappointed from Carlisle way of communication and working way. Choosing Carlisle is a huge mistake.
Be alert when u sign the contract big cheater your dream house will destroy
Attention all new home builders or customers.
My name is Teena singh, today I am writing this with tears in my eyes, it’s a request please read the whole story, I am currently building my new home with Carlisle, I got attracted to Carlisle because of an awesome sales agent [Name Removed], she is absolutely awesome, after that my file was handed over to [Name Removed], CIL I had my colour appointment in October, can’t even explain how bad it was they gave me 3 hours to decide my double storey home upgrades wow great, I decided to leave Carlise, ...
Extremely disappointed and frustrated
I had the Concrete Slab Inspection scheduled today. I got a call from the Site Supervisor stating that the slab was already poured so inspection cannot happen. This was an absolute shock to me as multiple times I have made it clear that I want a private inspector during my build. As per SS, it was the concreter's fault that they did the slab pour before the inspection. I got really disappointed and angry. I felt it hard to believe that the concreter did the slab pour without Carlisle's permission. It appears tom me that Carlisle doesn't want pr...ivate inspections to happen so that Carlisle doesn't have to work on the defects identified during private inspections. Carlisle is ruining its reputation now. I am feeling like I made a mistake selecting Carlisle as my builder. I will not recommend anyone to build with Carlisle now.
Avoid at all cost.
Carlisle after making promises that they can't keep, during sales pitch are now even refusing me to hire a building inspector. My rights as a consumer are clearly being violated.
Carlisle is using stage 4 restrictions as an excuse not to have a private inspector, so that they can cover up their botched jobs.
I even have a email from department of jobs, precincts and regions, addressed to me, explicitly mentioning that I am allowed to have a private inspector.
Carlisle is still refusing me to hire a private inspector.
They have come up with their own set of rules to allow only certain inspections that they see fit.
When I got a call from one of the managers at Carlisle, they even warned me not to do a review online.
Refusing Independent Inspector Against Legal Rights
The initial stages before the signing of the contract were wonderful but the trouble started happening after the signing of the contract.
The CLE was lacking in communication even after consecutively(10+) asking about the progress of the permit plans to either be blissfully ignored or told on a couple of occasions progress would be told later on, which then weren't. We were also instructed to clear the land and remove the rubbish in preparation of site start over 6 weeks before commencement. Due to our mistake the land had to be re surveyed wh...ich was done ASAP, meanwhile the block was vacant for weeks awaiting potential litterers to dump rubbish when there was no need to clear the land so early, Carlisle did place temporary fencing after raising a co mplaint about the issue though which was the right action to take. The real trouble started when advising we would be using our own independent inspectors to review the quality of the build. We were told that due to stage-4 restrictions it wouldn't be possibly and upon request to pause construction we were informed we would lose $10,000 in incentives and have the build delayed by several months to make way for the home builder grant houses. Over the few weeks of getting information as to the restrictions stance we got information from Business Victoria and the HIA among other government bodies stipulating it is allowable. When we passed on these details we were told that their "interpretations" of the guidelines did not indicate it was allowable completely ignoring the evidence i had obtained. In the meantime the SS (the site supervisor was a really good guy) had notified us they had 'accidentally' allowed a framing stage inspection that had 14 items either non compliant, containing advisory notes, or not up to Australian Standard (which they do not follow by the way in the contract). The pre-pour slab inspection had 11 items of the same nature (non-compliant, advisory and Australian Standards) the response to issues raised with the pre-pour comprised of photos with absolutely no narration as to what was being shown and didn't address the issues as resolved. The issue of the denial of private inspectors goes against our rights within the Domestic Building Contracts Act 1995 - Section 19 and a clause in our contract and unfortunately the only option we have left is to pursue legal action.
If you are new to building homes be ready to be taken for a ride. Sales are helpful and so is the color department. The real headache starts with the CLE when they try to up the contract price by charging for basic changes. Want to raise window heights? Charge of $2400! What to move the dishwasher to the pantry? That’s another $330. We are paying a cool $4000 extra for these changes which other builders do for free.
When signing up with Carlisle we asked that any discounts offered be subject to no conditions. Have the confirmation by the sale...s person in email. When we put this forward management at Carlisle they refused to honor it. Because of this we are missing out on having an extended alfresco as we needed to go to developer for approval and wanted to push forward our contract signing. They instantly came back with threats that they would take away our discounts. Bullies. Now I’m sure your thinking “hey buddy you should have done this sooner!” We tried to at sales stage but the sales consultant said no no don’t do it now you have all this time up to tender to make any changes you want. We have had other people’s documents forwarded to us with their full details which is a serious breach of information as I would not want my information shared with anyone else. The electrical plans were a total nightmare to deal with because our CLE refused to give us time so we could discuss the corrections. In its place we had to email her with drawings of where we want everything. We stayed up to 3 in morning on multiple occasions so plans got corrected and the CLE STILL got the drawings wrong. I mean how many times do you need to tell someone to not put the power point next to the sink. The CLE doesn’t not know what is included in our standard electrical plan and kept charging us incorrectly. After tender we asked some items to be deleted from our contract but they were purposely left on to keep the contract price high so the 5% we paid was more than what our final price on contract would be.
Receive up to 3 quotes with ProductReview.com.au
Wished I had not gone with this Builder
They have basically taken advantage over this whole COVID pandemic by not allowing private inspectors to do their job. Even now that the restrictions are starting to ease and more people have been allowed to go back to worksites, they still would not allow private inspections. They are totally going against my right to have someone representing me do the inspections. If you really think your quality is good, what are you so afraid of then? It is not helpful that the CLE has been totally useless during this whole debacle. If I could rate a no star for Carlisle I would!
Proceed with caution! - independent women especially!
If you are considering going through the building process as a single and independent women, strongly reconsider choosing Carlisle Homes and look elsewhere. You will be patronized, bullied, and spoken down to constantly by supervisors and construction managers thinking they can bully you in to agreeing with them or accepting faulty items.
When you ask for doors to be replaced because they were exposed to significant water before they were sealed yet this is too much to ask, its a red flag. Then when you disagree with a conclusion on an issue to be told "you should have chosen a different builder" (and yes that is a quote), there is clearly no value for customers.
Beware. Avoid. Not Better Than any other builder out there.
Please be aware that Do not go ahead with construction with Carlisle Homes without Hiring a private Inspector. If you have not signed, i advise you look for some other builder or do your homework.
1. The site supervisor appointed to my home does not even know how to read simple site plan. I have pointed her plenty of things she missed in the plans. Please hire a private inspector to avoid this situation.
2. If you are happy with whatever service they provide, everything will be fine. The moment you start pointing out mistakes and asking quest...ions, the attitude of site supervisor changes. My supervisor literally challenged me that she will not rectify the mistakes and i can do whatever i want. How Unprofessional. Again, please hire a private building inspector. 3. The Inspection company appointed by carlisle homes is also involved in all this. I am pretty Sure that they do not even inspect the house before providing inspection report. My home was issued certificate of occupancy even before many things were completed, some were not even started yet. I can also see with my naked eye that most of the cabinet handles were out of alignment, but this inspection company passed everything. Please, do not go ahead without a private Inspector. 4. I have been trying to raise issues and have also sent a notice of dispute. But it has been many days and there is jot a single reply to my emails.
Horrendous Experience and terrible customer service for Affinity range house
I signed up with Carlisle Homes with sales person in May 2020 for Affinity range house Sorrento 43 Grand.
Went to my colours appointment on 16 June 2020.
Staff who helped me choose colours for the house was expert and she read the mind and helped. Till this time it was all good...
Electrical appointment staff was not aware of certain cables I wanted in my house but that was resolved as she contacted her outsourced electrical company and took onus to get me what I needed.
Real issue starts at tender stage... Tender was prepared after two weeks and was sent to me....
Tender had so many issues such as
The reviewer stated that an incentive was offered for this review
Receive up to 3 quotes with ProductReview.com.au
Terrible experience building our dream house with Carlisle homes
We are having the worst experience building our dream home with Carlisle homes. This feels like the worst mistake of our life and we regret trusting Carlisle homes to build our dream house. We are building Montpelier 51 double storey , highly upgraded house in Harpley estate, Werribee for our living as it is our dream house and we have spent more than half a million dollars in constructing this house. Since the beginning of construction we have faced nothing but problems.
Our sales experience wasn't good either but we were assured by the Gener...
Questions & Answers
I really like your Sheraton Deluxe design from the Affinity range, but can i please know why we cant opt for cornerless bifold door in the alfresco when we are willing to pay the extra cost? We were told that only Canterbury 43FF comes with cornerless option.
This could be a deal breaker for us as its one of the preferences we have. None of the other builders have have said no to that option , including Henley, Metricon and Orbit, but we truly love this floorplan and highly appreciate if we can add the cornerless variation. Please help!
Thank you for your question. We are glad to read that you really like our Sheraton Deluxe floorplan.
Unfortunately we are not able to provide the corner bifold door option to this selected house type as there would not be enough support to the upper floor level.
The reason we are only able to provide this option to a Canterbury 43FF is because the Alfresco is not supporting an upper level.
We appreciate that this is important to you and your needs in a floorplan, however unfortunately this is not something that Carlisle Homes can accommodate.
HI I am planning to build a sustainable zeronet home.
1. Is Carlisle part of sustainability victoria. Currently, I can see only Metricon and SJD homes in it
2. Do you have any zero net carbon home display house in VIC.
3. To check the quality of your houses, do you provide a blower test and Thermography test
Thank you for your question.
Unfortunately Carlisle Homes is not set up to build sustainable zeronet homes.
We wish you all the very best with your future building endeavours.
Thanks for the response. National construction code is changing in 2022 and will require the builders to raise the thermal performance of homes to a 7 -star NatHERS rating. I guess you will have to raise the building quality by then.
Is that possible to get butlers pantry in trange homes
How much will it cost in Kensington grand 40
Hi there, we were able to upgrade to a butlers pantry for additional cost there are a few different options at different costs.
Hi Gauruv and dimple,
Thank you for your question.
For the Kensington Grand 40 we offer our clients a standard option to upgrade to a Butlers Pantry, along with options for additional upgrades to the Butlers Pantry.
Please feel free to contact one of our sales consultants to discuss quotes and pricing for the Kensington Grand 40 option.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
Melbourne South-East, North, West, and Geelong
Other Home Builders
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.