As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
Stay Away; not sure how they get 4.7 stars
One of the worst experiences building a dream home (Astoria Grand) on the west side of Melbourne spending tons of money with the builder who is no different from any other ordinary builder. Have been struggling with so many defects even after 2 years post handing over. Firstly the build had so many issues and their build team was there for more than six months fixing defects everywhere. Another nightmare is their warranty team who always start with a NO without understanding the problem; Firstly they never acknowledge the issues and would give ...all the possible excuses to avoid the work. We did not write any review for this long with the hope they would fix the issues. No longer have the patience to follow up with the warranty team whose staff needs some sort of customer handling training. Escalated the issues to the highest possible people in Carlisle with no results. Would give them 0.5 stars if possible. PM me in case someone wants to know about the build defects, ongoing issues and bad experience that we continue to face at the hand of the Carlisle customer service and warranty teams
Disappointed with Build Quality
We had a great start but things started to get frustrating from Contract signing till the early stages of the build. Although we appreciate how Carlisle Homes had been trying their best to resolve most of the issues we’ve had, we don't see quality in the workmanship of their tradies. We have issues with almost all aspect of the build, from the bricks, to the tiles, splash back, doors, cabinetries, spa/bath, shower, paintwork, and a lot of other things. We have chosen Cat10 tiles and it was a disaster!
We are very disappointed with our house. ...They were so eager to get us to get the final cheque from the bank but the house was not yet finished when they scheduled the hand over end of September. They had to keep pushing the date until we are only left with just 2 days left from our rental. We had the handover in mid-October but the glass splash back is still not installed and there are still a lot of issues that we thought will be rectified from PCI but not all were fixed. They said they will just give us a Letter of Undertaking for all the outstanding issues, but that letter does not include all issues. We refuse to sign that LOU and because we were only left with 2 days to move in, it has been a very stressful move as well. We paid thousands of dollars extra for the mover and cleaner, which could have been avoided, should they told us that they cannot deliver on time. We understand that there were restrictions due to COVID-19, but they should not promise and push for a date and not deliver. It has been 3 weeks since we moved in and there are still a lot of outstanding issues that are not rectified. We regret getting Carlisle Homes as our builder. We built an Affinity house thinking that we will get quality and luxury from our house. It was a big mistake. We are not proud of our house. We are ashamed to invite friends to come and visit us because they also had high expectations of our house. Such a shame. We are never building with Carlisle Homes again and we don't recommend them to our friends because of all the drama and trauma we had with them. Just 3 weeks moving in and we are already wanting to renovate. That is how bad our experience was with Carlisle Homes.
Checking legal rights for protest at front of sales office and involve media.
In your all email u r saying that your management were dealt with me in length, can u pls explain only one point what they have dealt except a wastage of time intentionally.
You booked my color appointment after one month after sign sales quote i received my tender doc almost after 2 months to sales quote i addressed my all issues in first appointment they said they are chasing sales rep which is sitting in aurura display.
I request another appointment just because my issues not addressed not even communicated to managent.
client liason office...
The reviewer stated that an incentive was offered for this review
Has put me off building ever again
Sales team were helpful but I guess that is to be expected.
CLE professional but slow in getting things done (we've had 2)
Site supervisors (we've had 2) not very helpful or obliging)
Carlisle are very difficult dealing with your bank eg providing information for the financial side of things.
We almost missed our first private inspection as the SS claimed he didn't know that we had one.
We missed our pre plaster inspection because Carlisle didn't advise us that we were at that stage to arrange it. At that stage we were in between site supervis...
The reviewer stated that an incentive was offered for this review
13 Year Young builder with no insight of building
Well i don't know where to start i did not wont to write this review but i thought to myself why shouldn't i. My advice to people who are building chose A company wisely if i could give this company and its doggy stuff -10 i would have. Love to have a chat with there CEO who maybe as bad as their hired CLE and SS. Still waiting for my things to be fixed and my house is beyond their display upgrades and the amount of stuff has been made i am surprised SS is bunch of liars. Anyways i make sure i will take them to court . Carlisle homes cannot build homes they only know how to build doggy homes.
*Advice to people do not bulid with this doggy bulider
Misleading Product Review Rating - 4.7 Star Review. Disappointed and Lesson Learned
Sales cycle of our home construction was excellent! A lot of numbers were misleading, site costs were pretty much standard in comparison with other builders. It took about year and half for our land to be titled. Post the land settlement is when the party started. Having spent so much time with colors selection, checking various plans and having our dream home being built (in our dreams!) cut to contract stage.
First bomb - Standard 30K (quoted during sales) plus 18K additional for site costs. We spent additional 1.7K with Metricon and Porter...Davis to get fixed site costs and both came back with standard 30K. Were assigned one of the rudest CLE who didn't care when questioned about the site costs nor did her manager who asked us not to build with them. They knew that we would budge as we spent year and half running around ost of the Carlisle Display homes in Melbourne and were side tracked by "PRODUCT REVIEW FALSE RATING" (which mostly has reviews during pre-build or sales cycle). Calculating the additional rents and various other things, we thought we will go ahead with Carlisle, after all they pride themselves in Customer service and quality.. BIG MISTAKE! Building Process itself was smooth and due credit to our AMAZING Site Supervisor. He is ready to help and we are blessed we have someone whom we can talk about build issues and can be rest assured that he will go an extra mile to get that sorted. Settlement - We had the bank electronic transfer to settle the last dues and the STUPIDEST process that spoilt our move in date was that Carlisle wanted to see the money in their account for 48 hours before they settle. They would not give the keys to us the day they got money and in the account for 48 hours as they said the money can revert back to the bank(LOL). We had about 1 day to leave our rented home and come to new house with 2 kids and no help due to COVID Stage 4. They put us through a literal hell. Nothing could be planned before we moved (Concreting / screens / blinds) as we were on Stage 4 and no one would work if people are already living in the house. CLE Experience - I think Carlisle can invest on having chatbots instead of CLEs and saved some more money instead of people managing "Customer Relationship" as they will never do anything to help individual issues from customers. Its a standard process, robotic voice, not obsessed about customer experience as once you get our money just close the chapter and move on! Verdict & Lessons Learned - Please go ahead with reputed custom builders and not mass builders. May take time, may spend some extra money but you will get what you want and hopefully don't have to deal with robots.
Bullying started once you have signed the documents
Avoid Carlise Homes, 1. We paid our deposit of $2000 for a 47 square double story house , before we went to the color selections we were quoted around 470k and after we about to sign the contract the final price goes up to nearly 500 K . We don’t even select much upgrades from the colors appointments. For example , a basic timber looking front door we were told to spent $500 to upgrade but when the contract arrives it becomes to $1400. The final price is so misleading with the price quoted to you , BE PREPARED !
2. We were charged 29K in the s...ite cost which not even a fixed site cost, other builders will only charge you around 15K for a fixed site cost. we did not even realized this until our contract appointment ! We were always asking for a fixed site cost ,they put some terms and conditions when they quote to you a “fixed site cost” , very doggy and BE CAREFUL! 3. We were told to cut the house 280mm smaller to meet the building regulations And what we did not know was the house actually becomes to 40.5 Sq from a 47 SQ house. But they are still charge you on the same price , would you pay 500K for a 40 Sq house? What I am trying to say here is when they are making some changes , they will not let you know the consequences, they are using misleading words such as “280 mm smaller” , when you think 280 mm is not a big deal , you are so wrong . When I am asking for to put this in writing , they are refused do so without any valid reasons. 4. I called their head office today and asking why the house reduced by 7 Sq and I have to still pay for the same amount of money, my CLE named M could not give me any valid reasons, I am speaking English as a second language, and when I am asking for clarifications , she get annoyed and hung up on me. 10 minutes later , they sent to me an email and saying my Job has been canceled due to “opposing expectation “ and my deposits will not be refund. Keep in mind , with Carlise , they think they are a big company not a small builder so they will not appreciate your business even if you will spend half million of dollars . But for me this will be the whole saving of my life.
The reviewer stated that an incentive was offered for this review
Beware Of Carlilsle Homes!! Exploiting during pandemic
We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible
Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!
I'd already purchased land and was committed to building a house before I approached Carlisle Homes. When I discussed quotes with Carlisle, the HomeBuilder grant did not exist. There were rumours of a grant, but nothing had been announced.
ALL of the volume builders were throwing up promotions left, right and centre to get customers signing up. The industry was in a slump thanks to Corona virus. Builder discounts were huge and inclusions were very competitive. It was a good opportunity for buyers.
Originally planning to build mid-2021, I was...encouraged by the consultant to bring site start forward to Dec 2020 as they offered further discount, so I agreed. I made clear to the consultant that I could only do so if the rumoured grant went ahead. No problem, if it didn't go ahead, I would continue with site start in 2021 without the additional discount. Then the HomeBuilder was announced. I was 0.3% over the $750k eligibility cap (once removing options). Just $2,550 over. I contacted the sales consultant, entirely expecting Carlisle Homes to be enthusiastic about helping me alter my build to gain eligibility for the grant. I asked to get a complete price list of options and further information on items that could be removed from the build to reduce the contract price. Everything I asked was met with distant reassurance at first... then it began going downhill.
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges.
When we signed the contract, we were told by Carlisle homes that they are always upfront with their pricing and that we won't have to pay anything extra. When we signed the contract, we were advised by Carlisle homes that the design guidelines were evaluated and that Carlisle homes have fixed upfront pricing and nothing extra to pay.
After signing the contract, Carlisle homes told us that in order to get the building permit, we wil...
The reviewer stated that an incentive was offered for this review
Month after handover and still waiting for appliances
We got the keys of our dream house last month and here is our experience. Sorry for more pain points than the positive ones but this our experience with Carlisle
All the good things,
1) Build time: 5 months and one week for a double story house
2) CLE is excellent with weekly updates
3) Had three different Supervisor's and our last one, [name removed] is just excellent and the rating of 2 is just because of him
4) Colour selection choices are great. No other builder has half the number of choices you get from Carlisle standard inclusion range
5) Wide range of Facade choices and almost nothing to pay for Balcony
False Commitments just to secure 2000$ deposit! Fraud!
Complete False commitments and false statements just to Secure deposit 2000$. Once after it's paid, you will get different version of statements from CLE and screw your dream home. They shouldn't tell all false n wrong things just to get 2000$. I hope issue resolution team can involve and get the refund back and spoiled my 1 month time due to their false promises. Never recommend any friends at this stage and know couple of other people where got fooled by taking 2000$ and introducing all problems later and not refunding it with their false commitments. Building Ombudsmen should block all misleading advertisements just to secure deposit.
Waste of time
It’s taken us almost a year to finally choose between two floor plans that we liked, one with Carlisle homes and the other one with Boutique homes. Prices and inclusions were almost the same but it all came down to customer service and communication and our sales consultant [name removed] was just amazing to deal with so knowledgeable and professional and we felt so comfortable dealing with him and what sold it for us, when we found out that Carlisle homes has the timber looking tiles included in their Cat5 promotion which we’ve always wanted i...n our new home. We than paid the deposit thinking we’ve made the right decision building with Carlisle homes and It all went downhill after our colour selection, probably the most disorganised show room we’ve been too, we’ve been to quite a few as this is our second build. Colour selection was so rushed towards the end which was a big disappointment to the point we missed going through a few items, one of them was toilet selection and when I called back our design consultant she had assumed we would go for standard so didn’t bother going through them with us. Things where all over the place and felt like our interior designer gave us no options we just choose the same floor tile for wet areas for splashbacks and wall tiles. I think the word (NO) was the answer to most of the things we wanted. Most of the simple things that other builders do, Carlisle don’t do for example herringbone feature wall tiles or splashbacks, feature tile in shower niches, single front door and two side lights instead of a double door, we couldn’t even change the colour of the front door because Carlisle homes don’t do the colour black, Kitchen island bench we couldn’t have it the way we wanted it even though they have it done in their display homes, external light points on each side of the garage again they had it in there display home, moving the fridge inside a pantry and the list goes on. After sacrificing so much we get told at tender that our timber looking tiles will be laid straight instead of brick bond and luckily we asked. I will let you visualise this 600x148mm timber tiles laid next each other (ridicules) not sure why they have it in their show room when they can’t lay it the correct way. Our so patient tender consultant [name removed] went back and forth with management but unfortunately they can’t do anything about it and they can only offer us credit for flooring to do post handover which won’t even cover the labour cost, plus I wouldn’t do flooring post handover for warranty purposes and specially when two of our friends that have build with Carlisle homes both had plumbing issues and had to rip out the flooring and after reading some reviews a lot of the issues are mostly plumbing issues. Totally disappointed and totally a waste of time. Now looking all over again for another builder!
BEWARE OF CARLISLE HOMES
Engaging Carlisle homes as our builder is the biggest mistake we have done in our life. Build experience with Carlisle Homes made me think am I living in Australia or a third world country. Carlisle homes primary focus is to get you trapped in their building contract with their great deceiving skills and once you are trapped they don't care about quality service as promised.
From the start our site supervisor was very manipulative and dishonest with his work and words. During the construction we have engaged private building inspection company...
Dodgy warranty commitment during sales
Initial review after getting my home :
And I still believe Carlisle makes good and quality homes.
However their Warranty process as a whole is very dishonest and not transparent at all.
I have been advised that I have failed to satisfy warranty requirements which I was not even aware of, but it was mentioned somewhere within a 1000ish page file you receive during handover process.
Attached image show the date when I actually received that useful piece of informa...tion for which my warranty is void . And yes during phone conversation on 29/06/20 I said I cannot undo my concreting to meet your requirement, which I only know NOW!, because it's simply not possible to break and build all concrete perimeter surrounding the house.
Horrible Customer Service + Bad Quality Home
We've had our home for over 2 years now, so I can testify as to how the house stands long-term.
These are just a few of the issues that arose during and after construction:
* The cooling system would just not work - if we switched it on from the mainboard, the electricity would go out.
* We had the kitchen island ordered in white marble - came in black marble
* Plumbing was horrible - toilets would bubble very loudly in the middle of the night or during storms as though there was negative pressure
* The Worst Issue: Heard a huge bang and u...
I wish no one have the terrible experience that i had
Hi, I get my house built by Carlisle homes and handed over in April 2020 in atherston. My manager was [name removed]. I had a horrible experience while building my house with Carlisle homes.
In April, when there was a stage 3 lockdown, I travelled from oversea and was in compulsory quartine for 14 days. I was forced to come to have handover. I explained my situation as this was first wave of Corona virus but the Carlisle homes didnt bother about that.
However, when I went there for handover after my compulsory quarantine, the worst part start...
Terrible customer service. Garage wall not built as per contract.
My house was built by Carlisle Homes and handed over to me on January second week 2020. As per the building contract, the garage wall should be on the boundary however it was built about 7 cm inside the boundary. We found this defect when we erect the fence and we explained this issue to our supervisor on site by showing the gap between garage wall and the boundary during the second week of January 2020 but no proper response from him. Also I sent an email to Client Executive and Supervisor on January 21st and February 18th 2020 but no response...from them. Later during May third week of 2020, when I have 90 days warranty inspection, I showed this matter to warranty inspector but he said this issue was not within his limit. Then finally I sent a strong email to Client Executive to send the Supervisor and Construction Manager to check this issue on site. But initially Client Executive refused to take this matter and later she realised the seriousness of this issue and agreed to send them. Towards end of May third week 2020, Supervisor and Construction Manager visited the site and had a discussion with me. I showed them the defect and I maintain that the garage wall is not lying on the boundary as shown on the contract drawings and I want Carlisle Holmes should document the current position on the building contract. During this visit Construction manager checked the size of the land and garage wall position by using his measurement tape. Then finally an email came from Client Executive outlining that “what action you would like Carlisle Homes to take regarding the location of your home”. I replied her to know what Carlisle’s position on this matter is. Then I got an email from Construction Manager outlining that “As discussed earlier today in relation to your boundary position, can you please confirm that what you are after from Carlisle Homes is that the position of your garage wall is clarified and updated on your plans so that if in the future you were to on sell the home the position is documented.” So I proposed Carlisle Home’s for few remedies including investigation, re-establishment survey for finding exact position of garage wall and update all document including building contract, local council, developer approval and other places with correct position of the garage wall. However I got a replay from Client Executive that “You will need arrange a re-establishment survey for your property to determine if an error has been made”. Here my question is if there is no error then why Construction Manager agreed to update the contract? Why I need to arrange re-establishment survey for Carlisle’s mistake?
Aftersale and support. Leaking home
It had been nearly a year after we left a positive review for Carlisles. The promised Carlisle made to unsure that our problems will be rectified and looked after has not been fulfilled. The supervisor is out once we are in the warranty stage, The defects are handled over to the warranty team, worse, our house got major leak which keeps us awake at night trying to catch the water in the bucket to avoid further damage. Those scars on the wall are never healed.
We were faced with many frustrations and health deterioration trying to ask for suppo...
A stressful and painful experience, they ruined our dream and home!!!
I didn't want to do this here but ended up like this because of my building experience.
Had gone through stressful build especially the last stage. We felt like Carlisle rushed us for Monthly target.
My stories are below:
1. 26th July settlement(SS advised some gas meter issue and it will be installed before 4 pm)trusting his words we did the settlement and handed over the last Cheque.
2. Booked appliances on 1st July and commissioning on 2nd July.
3. We planned everything, packed for shifting, booked truck etc,.. everything is set and exci...
Questions & Answers
It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks
Thank you for your question.
As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.
In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.
If you have any further concerns please do not hesitate to contact us directly.
Hi Carlisle Team
Is it possible to to Rear Flip the Rothwell 29 ?
Hi Shahed K,
Thank you for reaching out to us and for your question.
Unfortunately we are not able to flip the rear only of the Rothwell 29 as the rooms wouldn't be align.
If you have any further questions please do not hesitate to contact us again.
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
|Build Areas||Melbourne South-East, North, West, and Geelong|
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