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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
- Verified customer
Excellent customer service but over priced
I am in the early phase of the process and noticed good customer service. Carlisle seems invested having exceptional people on the board but have pricing on the higher side compared to other builders in the market. I found peoples very interactive and helpful within their company policy guidelines
I hope the project delivery will be the same as its customer service and that will be the time when I will be able to rate and recommend Carlise on actual bases
1 comment
The reviewer stated that an incentive was offered for this review
Sandeep MGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Okay experience so far. Hope it gets better.
Our colour selection appointment felt rushed. Building our dream home should've been a well-thought and deliberate process but having to choose each and every item in one sitting in a single day was difficult. The colour selection appointment should be spread into two days.
It would've been better if we could schedule meetings over the weekends also as it isn't always possible for us to be available on weekdays on a regular basis for the various appointments, especially when we have just started a new job and it's not feasible to take the day o...
1 comment
Carlisle M.Carlisle Homes
Hi Sandeep M,
Thank you for your review. ...
Read moreCongratulations on deciding to build a new home! No doubt this is an exciting time for you. We understand that choosing all of the colours and finishes for your home can be a daunting task. Our Spectra Showroom Manager has attempted to make direct contact with you following your feedback to see if we can offer any further support. If you could kindly call her back we would love to speak with you directly and try to put any concerns you have to rest. We are happy to offer another opportunity for you to clarify your selections with a team member, if required. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
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R. RaiGreater Melbourne (Inner), VIC
- Verified customer
OK experience overall, could have been better
Everything up to and including colour selection was fantastic. Great sales consultant and fantastic colour selection consultant. My CLE has been such a pleasure to deal with .
Negatives:
Very little review time given, e.g., Carlisle took over 2 weeks to prepare documents and final pricing, but gave just 48 hours to review during work week which wasn't a great experience. Their pricing had lots of errors which they eventually corrected and quite easy fixes as well but did not allow further review time even though their documents were not in o...
1 comment
Carlisle M.Carlisle Homes
Hi R. Rai,
Thank you for your review. ...
Read more We note that overall you enjoyed the earlier stages of your build process but recently have experienced some stress and angst. We will pass along the feedback to the appropriate teams to look into ways in which we can improve. Best of luck with your upcoming appointment. No doubt your Client Liaison Executive will be able to get things back on track for you. Regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
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Natasha tMelbourne
- 4 reviews
- Verified customer
Easy living
My partner and I have chosen to build the Edgewood 23 from the easy living range. We love the house design as it is perfect for us and is exactly what we’ve been looking for. Our sales support [name removed] has been very helpful and great to work with. However, we have upgraded our ceilings to 2740mm as well as increasing our door heights. It’s really frustrating that we’ve been told we’re not allowed to change the height of the internal garage access door as this is not an option with easy living. It shouldn’t matter if we’re building from the easy living , t range or affinity, all internal door heights should match to make the home feel complete and whole and of the same quality of all carlisle homes.
1 comment
Carlisle M.Carlisle Homes
Hi Natasha t,
Thank you for your review. ...
Read moreWe note that you are overall rather satisfied with us despite a concern in relation to a door height. After discussions with our team it is our understanding that this concern has since been resolved. We apologise for any inconvenience this may have caused. Regards, Carlisle ManagementQuestions & Answers
Shahed K.asked
Hi Carlisle Team,
We are considering to build a double story affinity range home.
However we would like to put laminate flooring instead of carpet.
Would Carlisle allow this both downstairs and upstairs?
Thank you.
No answers
Samasked
Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
No answers
Sharmad K.asked
Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?
3 answers
Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....
Carlisle M.Carlisle Homes
Hi Sharmad K,
Thank you for your question.
Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.
The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.
Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.
If you have any further questions or require any further information please do not hesitate to contact us directly.
Kind Regards,
Carlisle Management
Awesome guys thanks for the prompt response to my queries.
Details
| Category | Home Builders |
|---|---|
| Types of Homes Available | One-Storey and Two-Storey |
| Major Defects Warranty | 25 years |
| Knockdown & Rebuild | Yes |
| Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi Chander,
Thank you for your review. ...
Read moreWe are so pleased to note that you feel our staff are exceptional. Whilst we are disappointed to read that you feel we are overpriced we have no doubt you will be impressed by the quality of your completed build. We look forward to taking great care of you as you move further through our process. Regards, Carlisle Management