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Carlisle Homes

Carlisle Homes (page 2 of 102)

4.7 from 5,193 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    5.0 (1,732)
  • Site Admin
    4.8 (470)
  • Timeliness
    4.8 (706)
  • Structural Integrity
    4.9 (217)
  • Plumbing & Waterproofing
    4.8 (163)
  • Electrical & Lighting
    4.8 (241)
  • Flooring
    4.9 (223)
  • Transparency
    4.8 (1,362)
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  • Verified customer

SPECTRA Colour Selection

published

Our experience with Carlisle homes has been a breeze so far. We have worked with a range of staff who have shown consistent support and professionalism. In particular, [Name Removed] (at Carlisle Homes Display Centre - Clyde North) and [Name Removed] (SPECTRA - Mulgrave) have been particularly helpful along the way. Would definitely recommend Carlisle Homes to friends and family.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

SPECTRA Colour Selection

published
Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Carlisle Homes

Carlisle HomesGreater Melbourne (Outer), VIC

  • Verified customer

Colour Selection Appointment

published

Our Carlisle Homes colour selection appointment was so easy. The set up so professional. From the various products displayed in their sections to the advice given by the consultant, we found the experience so helpful. We really appreciated the advice and guidance given by our design consultant. We are so very grateful.

Customer Service
Site Admin
Timeliness
Build StagePre-Construction
Construction End DateDecember 2021
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Colour selection - Great experience

published

During our colour and interior and exterior selection, we had [Name Removed] helping us and she was very professional and provided great tips to get what we wanted. [Name Removed] followed up with every question we had. Highly recommended to request [Name Removed] when doing your final selection. Overall Carlisle provides a professional and pain free service.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Mrsly

MrslyGreater Melbourne (Inner), VIC

  • Verified customer

Attentive and understanding

published

Our experience with Carlisle Home in Pakenham Kaduna Park was such a breeze. From the first appointment to finalizing our contract we were happy and satisfied with outcome. The Carlisle consultants are extremely honest and gave us tips/information as we are first home buyers. Would recommend Carlisle Home to family and friends.

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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N Jo

N JoGreater Melbourne (Inner), VIC

  • Verified customer

Tender Stage - Great experience !!!

published

We had our tender review appointment at Carlisle offices to go through the tender documents, to discuss and finalise our choices we made during our colours and also to go through any structural changes we wanted to make before entering into contract. Our Tender consultant was very helpful in taking us through the entire document. Every single question was answered with patience and wherever we weren't sure of, she gave suggestions and guided us through properly. Example of great customer service ! Thank you :)

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Elizabeth

ElizabethGreater Melbourne (Inner), VIC

  • Verified customer

Building with Carlisle Homes

published
Customer Service
Timeliness
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Amazing! Such a smooth Process!

published

Our journey with Carlisle so far has been nothing short of 5 star! From our first appointment at the sales office to our colour day at spectra all staff and information have been very welcoming and educated. Thank you for Making our journey to building our first home so exciting and enjoyable! We highly recommend Carlisle homes!

Customer Service
Transparency
Build StagePre-Construction
Construction End DateSeptember 2021
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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John H

John HGreater Melbourne (Inner), VIC

  • Verified customer

From start to finish, amazing service.

published

The overall experience with Carlisle has been extremely pleasant, and very easy to deal with. Each process have been a smooth experience, from initial design/deposit stage all the way to colour selection. A very special thank you to [Name Removed] for helping with the colour choice and providing the best advice on each colour on the house design she was very lovely and helpful. Another special thank you to [Name Removed] for her amazing help and expertise for my initial consultation and chose of house design, she was amazing to contact and all times of the day when I had questions, and was always happy to answer them. Thank you very much,

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Ankush G.

Ankush G.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Review for Carlisle Homes - pre construction

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Fantastic Experience

published

From first making an online enquiry, service from the team has been beyond expectation. Communication has been prompt and clear, and any questions we have had have been answered quickly. Time was taken to go over all options, and we never felt that we were being rushed through anything. We were unsure of colours before the appointment, but got some good advice and are now confident with the decisions made. Thank you so much for the friendly hassle free process!

Customer Service
Timeliness
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Gary

GaryGreater Melbourne (Metropolitan), VIC

  • Verified customer

The Color Selection Appointment was a breeze

published

All thanks to [Name Removed], our Design Consultant, the color selection appointment went as smoothly as possible. She offered some really nice tips regarding the design. The appointment lasted for about five hours, and many productive decisions were made in those hours all because of the well organised structure of the Color appointment.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Arjun

ArjunGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very Happy Start with Carlisle homes

published

We have just signed a contract to build our first home with Carlisle homes. It has been a very smooth, well organised and enjoyable process so far. Our sales consultant and her assistant were fantastic and hardworking people. They patiently answered all our queries and have always documented our requests correclty. They provided us with open and honest suggestions with house options and colour selection, which helped us make the right decisions. Other than a couple of minor changes, our contract signing went very smooth.
Looking forward to a build team that can maintain the same standard we saw with Sale Team.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
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Vincent T.

Vincent T.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Strong support group

published

Our sales consultant was very friendly, knowledgable and helpful. She was always there ready to respond to emails asap or pick up calls to help us. The Carlisle team that we had was just awesome. The colour appointment went really well. Our Colour Consultant was very on point with what type of style we wanted to build our house. We are still in pre - construction but overall we are very satisfied with how Carlisle has looked after us. Looking forward to get the build and see the design and colour selections come to life.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Can’t live without you

published

This will be the third time we have built through Carlisle Homes, so obviously we must be very happy with their build.They are very helpful right throughout the build and are only to happy to help with any enquires.we have been very happy with the workmanship of our previous builds, we really had no issues during construction. The final cost compared very well with the estimated cost.
Very happy chappies.

Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Miss Penni

Miss PenniGreater Melbourne (Outer), VIC

  • Verified customer

fantastic customer service, can't fault so far...

published
Customer Service
Site Admin
Timeliness
Transparency
Build StagePre-Construction
Construction End DateNovember 2021
1 comment
Carlisle Homes
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Sandhya Manoj

Sandhya ManojGreater Melbourne (Outer), VIC

  • Verified customer

Fabulous Customer Service

published

As a customer every single member of the team from top to bottom talk to us and solve our problems.
Explained everything we need in details that made so comfortable for us to chose in SPECTRA appointment. A customer don’t care how much you know until they know how much you care. Excellent customer service mean everything for choosing right selection for our dream home. Thank you so much....

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
Construction End DateDecember 2021
1 comment
Carlisle Homes
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Selene W.

Selene W.

  • 2 reviews
  • Verified customer

Great customer service making it an enjoyable process

published

It has been a very smooth, organised and enjoyable process to get to contract stage, led by my customer liaison executive. All my appointments were booked well in advance and I've received regular updates and communication of what to expect at each stage. Everyone I've dealt with from sales to contract stage has been friendly, helpful and professional, making the process enjoyable and less daunting.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Jatin Bajaj

Jatin BajajGreater Melbourne (Inner), VIC

  • Verified customer

Superb service by Color consultant - [Name Removed]

published

[Name Removed] was very patient with us from the beginning. It was after closing time, by the time we finish, but she did not rush us. She was detailed, specific and honest. Talked us through the range of elements with all possibilities. We were provided an exceptional service. Happy to deal!

Customer Service
Timeliness
Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Amazing Customer Service!

published

I have very good experience with Carlisle Homes. Their Sales Consultant is amazing. She is enthusiastic and patient, always go beyond her role to answer my inquires. She is hard working and quick in responding my emails, sometimes she did this at late night or on her day off. She gave us honest suggestions with upgrade in our house and has done her best to meet our needs. Her assistant is great too when she helped us to choose the colour for our house. We are waiting for the building contract but these two staff in their customer service team have impressed me. I hope their construction team will maintain the same standard.

Customer Service
Build StagePre-Construction
1 comment
Carlisle Homes
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Page 2 of 102
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Questions & Answers

Shahed K.

Shahed K.asked

Hi Carlisle Team,

We are considering to build a double story affinity range home.

However we would like to put laminate flooring instead of carpet.

Would Carlisle allow this both downstairs and upstairs?

Thank you.

No answers
Sam

Samasked

Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.

No answers
Sharmad K.

Sharmad K.asked

Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?

3 answers
Bala Pasupuleti
Bala Pasupuleti

Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Sharmad K,

Thank you for your question.

Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.

The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.

Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.

If you have any further questions or require any further information please do not hesitate to contact us directly.

Kind Regards,
Carlisle Management

Sharmad K.
Sharmad K.

Awesome guys thanks for the prompt response to my queries.

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

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