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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
- Verified customer
Perfect builder
Really good builder, my property has been managed very well so far. Now I am waiting slab done end of this month. My property supervisor contacts me regularly to update the process. The final cost is similar of the estimated cost. Easy living made very easy for me. I have recommended to my friend as well. Really good!
1 comment
The reviewer stated that an incentive was offered for this review
AimsGreater Melbourne (Outer), VIC
- 3 reviews
- 2 likes
- Verified customer
Pretty good so far!
We are currently in lock up stage of our Indiana 29 Sierra home. We had a bit of a rocky start, our sales consultant gave us the wrong prices and he was off by over $10k, but with Carlisle Homes they understood the situation and worked with us to ensure we were comfortable with the initial price. The colour and electrical appointment has some lovely selections, not as many as other builders, but what they have is great. However, we had not been provided with a price list so when upgrading or choosing we were always told "I think it is around th...
Read moreis price, but we will tell you later", which made budgeting hard. Other than that, everything has been running smoothly, our SS contacts us regularly and includes progress photos throughout the week, the house has gone up quickly, with only a couple of days of delay because of the weather, we are very excited to see our new home completed.1 comment
Carlisle M.Carlisle Homes
Hi Aims,
We are sorry to hear that you had a rocky start with us but we are happy to hear that things are now back on track and you are currently watching your new home come to life on site. ...
Read more Thank you for your feedback and we would like to wish you well for the remainder of your build! Regards, Carlisle Management ,The reviewer stated that an incentive was offered for this review
AbhaGreater Melbourne (Outer), VIC
- 4 reviews
- Verified customer
A Beautiful Dream
For everyone building, a new home is an exciting dream and Carlisle home can make any dream come true. The service provided by Carlisle is great. Staff is very supportive and happily provide expert advice to customers. I love their floor plans, open spaces, wise storage solutions and the fantastic colour selection options.
1 comment
Carlisle M.Carlisle Homes
Hi Abha,
Thank you for your very kind review! We love hearing you rate your experience so highly. ...
Read more It seems as though you have been satisfied with each stage of your journey. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
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Reema_NVictoria
- Verified customer
Happy Customer!
Currently we are at frame stage. Pretty satisfied with the whole process till now. They are very quick in completing work. Our slab pour was on 14/08/2019 and we could get to see our property on 17/08/2019 and frame was already up! I had little concern about not getting enough slab curing time though. We have also engaged a private inspector for each stage and they are overall satisfied with Carlisle's work as far.
1 comment
Carlisle M.Carlisle Homes
Hi Reema_N
Congratulations on reaching frame stage. ...
Read more It seems as though things are progressing efficiently at your site. It wont be long until you collect the keys to your brand new home! How exciting! Regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
S and AGreater Melbourne (Outer), VIC
- Verified customer
Carlisle Home Build
So far our build had been very exiting with Carlisle. We are up to Frame stage and looking forward to the finished product. The process has been great thus far and our CLE has been extremely helpful.
1 comment
Carlisle M.Carlisle Homes
Hi S and A,
Thank you for sharing how your experience has been thus far....
Read more Building a new home should be an exciting time so we are really pleased to read that our team are making this the case for you. S and A, we are sure that you will continue to enjoy your experience and you will be thrilled with the finished product! Kind regards, Carlisle Management- Verified customer
Great service!
After backing out of a contract with another builder, we were grateful to find Carlisle Homes and for their service! An excellent process with areas to be improved, ie. knowledge and promotion of improved insulation and window glazing. Were able to make changes to the house design and pick products from their suppliers that aren't available to view on the showroom floor. A few mistakes were made, but were rectified before build commencement. We are very happy and have enjoyed the process.
1 comment
Carlisle M.Carlisle Homes
Hi Sarah D,
Thank you for sharing how your experience has been so far....
Read more We have carefully designed our processes to be easy to follow as well as enjoyable so reading that you have found it to be the case is fantastic! We are always striving to be better so your feedback regarding product knowledge is definitely something we will take on board. Sarah, thank you again for your review and we hope you enjoy the rest of your journey with us. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
Niki TGreater Melbourne (Outer), VIC
- Verified customer
Good and friendly Service
The overall process was quite easy and the staff is friendly and hopeful. Sale staff is patient, client liaison staff is very helpful and friendly. Site manager acted professionally and always keep us informed. The overall experience is good.
1 comment
Carlisle M.Carlisle Homes
Hi Niki T,
Thank you for your review....
Read more Our process has been designed to be easy to follow and hassle free so we are pleased to read that this was the case for you. All of our team will appreciate your praises and we will be sure to pass them on! Niki, thank you again for your review and we hope you enjoy your home for many happy years to come. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
VikramGreater Melbourne (Outer), VIC
- Verified customer
Good job
Looked ok but we rarely received any calls from our contact person at the construction site. Don't even know his name. However. Good job done by color selection team and our cle [name removed], [name removed]. Hoping to get our dream home soon.
1 comment
Carlisle M.Carlisle Homes
Hi Vikram,
Thank you for your review and sharing how your journey is progressing....
Read more We pride ourselves on our high level customer service so your feedback regarding your Construction Supervisor we will definitely take on board and will address accordingly. Vikram, thank you again for your review and we are confident that you will be pleased with the finished product - your beautiful new home. Kind regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
- Verified customer
Smooth Build
We are yet to have our build completed, however the level of service we have received to date has been fantastic. Our original consultation was wonderful. We went for a house design in the easyliving range. We were really happy with the price and due to the number of inclusions on the base price we really didn't need to spend a lot on upgrades which has been a great help.
Although our CLE has changed a few times, we have been very happy to date with the quick responses to emails. Each and every one of our CLE has been quick to answer any qu...
Read moreestions we have had or rectify any issues. Our site supervisor has also been great. We get weekly updates on how the build is going. We hired a private inspector who has also been happy with the workmanship to date and he is also very impressed with our site supervisor. It's our first time building and we were nervous as to how it would go but so far everything is going great. We are looking forward to the finished product and moving into our new home in a few months.1 comment
Carlisle M.Carlisle Homes
Hi Leanne M,
Thank you for choosing to build for the first time with us and our Easy Living team....
Read more We are so happy to read that the level of customer service you have received from all of our team has been ‘fantastic.’ In addition to this, reading that we are building your home efficiently whilst still maintaining our high levels of quality is excellent and exactly what we aim to provide all of our customers with. Leanne M, thank you for your review and we hope you enjoy the final stages of your journey. Kind regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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CharuMelbourne
- Verified customer
Good Service So Far
Good customer service. Building a 23 square single storey home. Beautiful house designs with the easy living range and good value for money. Our sales consultant has explained everything in detail. Our site supervisor and CLE kept us well informed about the building progress. Our home is yet to be completed, but so far the experience is good with Carlisle homes.
1 comment
Carlisle M.Carlisle Homes
Hi Charu,
Thank you for your review....
Read more We are really proud of our Easy Living range and the value for money it provides for our customers so we are really pleased to read that you have found that to be the case. The high level of customer service you are experiencing will continue though the remaining stages of your journey and we are confident that you will be thrilled with your beautiful new home! Charu, thank you again for your review and we wish you all the very best for the final stages of your journey. Kind regards, Carlisle ManagementMargMelbourne
- Verified customer
Post Sales service is outstanding!
We are not finished our build yet but I cant fault the post-sales service we are receiving from Carlisle.
Our sales experience wasn't outstanding but to date, everything else has been clear, concise and with a smile on its face! We are very happy with our experience at Spectra and our Colour consultant and CLE in particular!
We are looking forward to building with Carlisle.
1 comment
Carlisle M.Carlisle Homes
Hi Marg,
Thank you for sharing how your experience has been so far....
Read more Despite your experience as sales not being a fantastic one, we are so pleased that all our team have turned that around and you can not fault your experience to date! We are confident that this level of satisfaction will only increase as you progress through the construction stages and you will be absolutely thrilled with your brand new home. Kind regards, Carlisle ManagementParmiMelbourne
- Verified customer
Dream Home with Carlisle Homes.
From sales person ([name removed]) to CLE ([name removed]) did excellent customer service. We had very good experience with carlisle homes so far our house is in second stage of construction, so far we are really happy with their products and service ;) ;)
Carlisle Homes building time is really fast what they say they did it on time. ;)
2 comments
Carlisle M.Carlisle Homes
Hi Parmi,
Thank you for such a fantastic review! ...
Read more It is great to hear that you found our Sales Consultant to have a high level of Customer Service. We really pride ourselves on our quick and efficient build times as well as providing our customers a high quality of home. Parmi, we wish you all for best for the remaining stages of construction and hope it’s not too long before we are handing the keys over to you. From the team at Carlisle we would also like to wish you and your family a Merry Christmas and a Happy New Year. Kind Regards, Carlisle ManagementAt the fixing stage most of the work was very poor quality,
Living room windows skirting is totally different to rest of my house skirting.
Alfresco timber is very poor quality, they got excuses for...
Questions & Answers
Shahed K.asked
Hi Carlisle Team,
We are considering to build a double story affinity range home.
However we would like to put laminate flooring instead of carpet.
Would Carlisle allow this both downstairs and upstairs?
Thank you.
No answers
Samasked
Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
No answers
Sharmad K.asked
Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?
3 answers
Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....
Carlisle M.Carlisle Homes
Hi Sharmad K,
Thank you for your question.
Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.
The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.
Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.
If you have any further questions or require any further information please do not hesitate to contact us directly.
Kind Regards,
Carlisle Management
Awesome guys thanks for the prompt response to my queries.
Details
Category | Home Builders |
---|---|
Types of Homes Available | One-Storey and Two-Storey |
Major Defects Warranty | 25 years |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi Fang,
Thank you very much for recommending our Easy Living product. We are so happy to hear that you consider us to be a really good builder and that you have no concerns. ...
Read more No doubt that the construction of your new home will go smoothly and you will be satisfied with your completed home. Regards, Carlisle Management