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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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HJY v.
- 2 reviews
- 2 likes
- Verified customer
13 Year Young builder with no insight of building
Well i don't know where to start i did not wont to write this review but i thought to myself why shouldn't i. My advice to people who are building chose A company wisely if i could give this company and its doggy stuff -10 i would have. Love to have a chat with there CEO who maybe as bad as their hired CLE and SS. Still waiting for my things to be fixed and my house is beyond their display upgrades and the amount of stuff has been made i am surprised SS is bunch of liars. Anyways i make sure i will take them to court . Carlisle homes cannot build homes they only know how to build doggy homes.
*Advice to people do not bulid with this doggy bulider
1 comment
Shilpa P.Greater Melbourne (Outer), VIC
- Verified customer
Misleading Product Review Rating - 4.7 Star Review. Disappointed and Lesson Learned
Sales cycle of our home construction was excellent! A lot of numbers were misleading, site costs were pretty much standard in comparison with other builders. It took about year and half for our land to be titled. Post the land settlement is when the party started. Having spent so much time with colors selection, checking various plans and having our dream home being built (in our dreams!) cut to contract stage.
First bomb - Standard 30K (quoted during sales) plus 18K additional for site costs. We spent additional 1.7K with Metricon and Porter...
Read more Davis to get fixed site costs and both came back with standard 30K. Were assigned one of the rudest CLE who didn't care when questioned about the site costs nor did her manager who asked us not to build with them. They knew that we would budge as we spent year and half running around ost of the Carlisle Display homes in Melbourne and were side tracked by "PRODUCT REVIEW FALSE RATING" (which mostly has reviews during pre-build or sales cycle). Calculating the additional rents and various other things, we thought we will go ahead with Carlisle, after all they pride themselves in Customer service and quality.. BIG MISTAKE! Building Process itself was smooth and due credit to our AMAZING Site Supervisor. He is ready to help and we are blessed we have someone whom we can talk about build issues and can be rest assured that he will go an extra mile to get that sorted. Settlement - We had the bank electronic transfer to settle the last dues and the STUPIDEST process that spoilt our move in date was that Carlisle wanted to see the money in their account for 48 hours before they settle. They would not give the keys to us the day they got money and in the account for 48 hours as they said the money can revert back to the bank(LOL). We had about 1 day to leave our rented home and come to new house with 2 kids and no help due to COVID Stage 4. They put us through a literal hell. Nothing could be planned before we moved (Concreting / screens / blinds) as we were on Stage 4 and no one would work if people are already living in the house. CLE Experience - I think Carlisle can invest on having chatbots instead of CLEs and saved some more money instead of people managing "Customer Relationship" as they will never do anything to help individual issues from customers. Its a standard process, robotic voice, not obsessed about customer experience as once you get our money just close the chapter and move on! Verdict & Lessons Learned - Please go ahead with reputed custom builders and not mass builders. May take time, may spend some extra money but you will get what you want and hopefully don't have to deal with robots.1 comment
Carlisle M.Carlisle Homes
Hi Shilpa,
It is unfortunate having received this review from you. ...
Read more Whilst we can appreciate your frustrations with unexpected site costs, we would like to mention that our sales consultants are only providing you with a ‘quote’ as mentioned in your review below which is our standard process. Once we have been able to obtain your soil and survey reports this is where our engineers calculate your site costs. Here at Carlisle Homes we stand by the recommendations made by our engineers when determining what slab and foundations are required to ensure there are no structural issues to your home. As you are aware your CLE explained the settlement process to you in thorough detail, however it was taken upon yourselves to take advice from your bank and organise a different settlement process which unfortunately we could not accommodate on such short notice. Your CLE is correct in saying that here at Carlisle Homes we need any funds received by our clients to clear in an account for 48 hours, as within that time frame funds can be reversed by clients. We apologise if any inconvenience was caused to you and your family during the settlement phase of your journey, however this was outlined to yourself several times by our office. We are sorry to read that you feel our staff did not have your best interest in mind throughout your build, we can confirm that is certainly not the case and we look forward to assisting you throughout the warranty phase of your journey with us. Kind Regards, Carlisle ManagementOther Home Builders
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4.8(632)iiioooiiiGreater Melbourne (Inner), VIC
- Verified customer
Bullying started once you have signed the documents
Avoid Carlise Homes, 1. We paid our deposit of $2000 for a 47 square double story house , before we went to the color selections we were quoted around 470k and after we about to sign the contract the final price goes up to nearly 500 K . We don’t even select much upgrades from the colors appointments. For example , a basic timber looking front door we were told to spent $500 to upgrade but when the contract arrives it becomes to $1400. The final price is so misleading with the price quoted to you , BE PREPARED !
2. We were charged 29K in the s...
Read moreite cost which not even a fixed site cost, other builders will only charge you around 15K for a fixed site cost. we did not even realized this until our contract appointment ! We were always asking for a fixed site cost ,they put some terms and conditions when they quote to you a “fixed site cost” , very doggy and BE CAREFUL! 3. We were told to cut the house 280mm smaller to meet the building regulations And what we did not know was the house actually becomes to 40.5 Sq from a 47 SQ house. But they are still charge you on the same price , would you pay 500K for a 40 Sq house? What I am trying to say here is when they are making some changes , they will not let you know the consequences, they are using misleading words such as “280 mm smaller” , when you think 280 mm is not a big deal , you are so wrong . When I am asking for to put this in writing , they are refused do so without any valid reasons. 4. I called their head office today and asking why the house reduced by 7 Sq and I have to still pay for the same amount of money, my CLE named M could not give me any valid reasons, I am speaking English as a second language, and when I am asking for clarifications , she get annoyed and hung up on me. 10 minutes later , they sent to me an email and saying my Job has been canceled due to “opposing expectation “ and my deposits will not be refund. Keep in mind , with Carlise , they think they are a big company not a small builder so they will not appreciate your business even if you will spend half million of dollars . But for me this will be the whole saving of my life.1 comment
Carlisle M.Carlisle Homes
Hi iiioooiii,
Its disappointing reading your review, especially knowing the full details of what has actually occurred....
Read more We understand that it can be frustrating when amounts allowed for in a sales quote for site cots are exceeded, however we will always stand by our engineers reports to ensure our structural guarantees for all clients home. Hence why at sales stage this is called a sales quote. As you are aware both your CLE and her team leader have had multiple conversations with you regarding the reduction to your home that is required due to building regulations, this detailed correspondence has been passed onto us and reviewed by our customer care team, so we are unsure as to why you have provided us comments stating that you were not aware of the full details involved in this reduction. We prepared quite a few scenarios as you know to help you fit your chosen home on your block which you then agreed to. In saying all of the above Carlisle Homes has made the decision to cancel your file as we do not tolerate any sort of abusive behavior towards our staff members which has been the case not only once by twice by yourself. Again, as you are aware one of our managers has explained to you our process and what our parameters are. Unfortunately you have not met this and have continued to provide our staff with unacceptable behavior therefore the decision has been made that we are not the builder for you. As per your signed initial deposit receipt, it does state that these deposits are non-refundable, therefore you will not be receiving a refund as these funds have been spent getting your job up to contract stage with us. Kind Regards, Carlisle Management.The reviewer stated that an incentive was offered for this review
Find out how Carlisle Homes compares to other Home Builders
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- Verified customer
Wished I had not gone with this Builder
They have basically taken advantage over this whole COVID pandemic by not allowing private inspectors to do their job. Even now that the restrictions are starting to ease and more people have been allowed to go back to worksites, they still would not allow private inspections. They are totally going against my right to have someone representing me do the inspections. If you really think your quality is good, what are you so afraid of then? It is not helpful that the CLE has been totally useless during this whole debacle. If I could rate a no star for Carlisle I would!
2 comments
Carlisle M.Carlisle Homes
Hi Downtown
Thank you for sharing your feedback. We do appreciate that Covid-19 is a challenging time and that you are disappointed that your building consultant is unable to attend the site at all stages of the build as normal....
Read more Unfortunately, even with the move to “Step 2” of the restriction road-map, residential construction sites remain heavily restricted in terms of the number of people and type of workers that can attend site. We do hope to return to a level of normality with the easing of restrictions in the coming weeks. We appreciate your patience while we work through these ever changing times. Kind Regards, Carlisle ManagementNo, other builders have allowed private inspections but you stll haven't. I am very disappointed and I really wished I had not gone with you as my builder. You only get good rating on product review o...
Read moren the sales stage. Your 4.7 rating is a big lie, a big coverup. Construciton stage is what its all about and CH deserves a whopping zero on that department.I must admit you guys hire pretty good employees that know how to entice customers but come construction stage, you guys are the worst. Your CLE's have no personality and no empathy towards customers at all. I know I am venting my frustrations and disappointments but I really could not help it. You are NOT pro-customers, all you care is lining up your pockets and nothing else.KashGreater Melbourne (Outer), VIC
- 2 reviews
- 3 likes
- Verified customer
Beware Of Carlilsle Homes!! Exploiting during pandemic
We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible
1 comment
Carlisle M.Carlisle Homes
Hi Kash,
We are disappointed having received your review as we can guarantee we would never exploit any of our clients no matter the situation. ...
Read more Please note that we would never force our clients to move to the next stage of the build if they had any reservations or felt uncomfortable, we are sorry if you have been made to feel this way, we can assure you that this is not our intention at all. Here at Carlisle Homes, we would never cancel your job unless we have received communication from the client that this is how they wanted to proceed, so we are unsure as to why you have made these comments. We can however confirm that if a client is to cancel their build with us then as per your signed sales documentation, your initial $2000 deposit is non-refundable as this locks in your pricing and promotion at the time of sale, covers the cost of your soil and survey reports, all of your property and council information, your sales appointments and the process of getting your job ready for contracts. Kash, we hope that this post clears some of your confusions up for you and ask you to please contact our Issue Resolution team directly should you wish to express any further concerns you may have. Kind Regards, Carlisle Management- Verified customer
Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!
I'd already purchased land and was committed to building a house before I approached Carlisle Homes. When I discussed quotes with Carlisle, the HomeBuilder grant did not exist. There were rumours of a grant, but nothing had been announced.
ALL of the volume builders were throwing up promotions left, right and centre to get customers signing up. The industry was in a slump thanks to Corona virus. Builder discounts were huge and inclusions were very competitive. It was a good opportunity for buyers.
Originally planning to build mid-2021, I was...
Read more encouraged by the consultant to bring site start forward to Dec 2020 as they offered further discount, so I agreed. I made clear to the consultant that I could only do so if the rumoured grant went ahead. No problem, if it didn't go ahead, I would continue with site start in 2021 without the additional discount. Then the HomeBuilder was announced. I was 0.3% over the $750k eligibility cap (once removing options). Just $2,550 over. I contacted the sales consultant, entirely expecting Carlisle Homes to be enthusiastic about helping me alter my build to gain eligibility for the grant. I asked to get a complete price list of options and further information on items that could be removed from the build to reduce the contract price. Everything I asked was met with distant reassurance at first... then it began going downhill.2 comments
Carlisle M.Carlisle Homes
Hi Scott B,
Thank you for your review and for sharing your honest and constructive feedback, we genuinely take your detailed feedback on board. ...
Read more It is unfortunate that we are experiencing these extremely unprecedented times, however we have adapted as best we can to these ever changing rules and regulations that are put in place by the Victorian government. In regards to your comments regarding not allowing private inspectors onsite, please be aware that the direction that was provided to you was dependent on what stages the restrictions Melbourne were at and information we had on hand at the time. We also would like to point out that we are not afraid nor say no to any of our clients choosing to provide their own building surveyor outside of our appointed surveyor, but in saying this we do have very strict rules and regulations that are place which we stand by, to make sure that the clients build still runs smoothly. It is unfortunate to note that you didn't seem to have faith with our building surveyor which we have had on board since Carlisle Homes started. Scott B, we understand that you have gone into a lot of detail in your review, which we are very appreciative of and if you are willing to do so we would like to extend the offer to you to have a further conversation with a member of our management team to discuss your concerns further. Kind Regards, Carlisle ManagementThank you for the response however I no longer trust Carlisle Homes and I do not wish to proceed any further.
The variables in a building project can blow up costs significantly. As the situation ha...
Read mores already turned adversarial, I am afraid Carlisle has many opportunities to leverage these later on.Rachelle.D.Greater Melbourne (Metropolitan), VIC
- 2 reviews
- 6 likes
- Verified customer
Proceed with caution! - independent women especially!
If you are considering going through the building process as a single and independent women, strongly reconsider choosing Carlisle Homes and look elsewhere. You will be patronized, bullied, and spoken down to constantly by supervisors and construction managers thinking they can bully you in to agreeing with them or accepting faulty items.
When you ask for doors to be replaced because they were exposed to significant water before they were sealed yet this is too much to ask, its a red flag. Then when you disagree with a conclusion on an issue to be told "you should have chosen a different builder" (and yes that is a quote), there is clearly no value for customers.
1 comment
Carlisle M.Carlisle Homes
Hi Rachelle.D,
It is disappointing to have received your review, and apologies if any of our staff have made you feel patronized, bullied or spoken down to, this is would never be any of their inten...
Read moretions as customer service is something we take very seriously here at Carlisle Homes.sidshGreater Melbourne (Metropolitan), VIC
- Verified customer
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!
Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges.
When we signed the contract, we were told by Carlisle homes that they are always upfront with their pricing and that we won't have to pay anything extra. When we signed the contract, we were advised by Carlisle homes that the design guidelines were evaluated and that Carlisle homes have fixed upfront pricing and nothing extra to pay.
After signing the contract, Carlisle homes told us that in order to get the building permit, we wil...
1 comment
Carlisle M.Carlisle Homes
Hi sidsh,
It is disappointing to have received your review, especially as our management team have been discussing your concerns at length with you and have gone above and beyond for you to come up ...
Read morewith alternate design options, which you have declined.The reviewer stated that an incentive was offered for this review
Other Home Builders
CricketRapGreater Melbourne (Inner), VIC
- Verified customer
Month after handover and still waiting for appliances
We got the keys of our dream house last month and here is our experience. Sorry for more pain points than the positive ones but this our experience with Carlisle
All the good things,
1) Build time: 5 months and one week for a double story house
2) CLE is excellent with weekly updates
3) Had three different Supervisor's and our last one, [name removed] is just excellent and the rating of 2 is just because of him
4) Colour selection choices are great. No other builder has half the number of choices you get from Carlisle standard inclusion range
5) Wide range of Facade choices and almost nothing to pay for Balcony
...
1 comment
Carlisle M.Carlisle Homes
Hi CricketRap,
Thank you for reaching out to us, it is disappointing having received this review....
Read more As per your discussion with one of our construction managers he has explained that due to the current Stage 4 restrictions we are currently faced with we cannot attend to any items that are deemed as a non emergency as it goes against the guidelines that are being enforced by the government. As you are aware it was agreed upon yourself and our construction manager that you would provide a list to us with all outstanding items and we will respond advising if any of those works can be done during the current stage 4 restrictions. We apologise for any works that are yet to be completed within a timely manner and we want to reassure you that we will not walk away from any legitimate concerns you have raised. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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Kanwar B.Greater Melbourne (Outer), VIC
- Verified customer
Beware. Avoid. Not Better Than any other builder out there.
Please be aware that Do not go ahead with construction with Carlisle Homes without Hiring a private Inspector. If you have not signed, i advise you look for some other builder or do your homework.
1. The site supervisor appointed to my home does not even know how to read simple site plan. I have pointed her plenty of things she missed in the plans. Please hire a private inspector to avoid this situation.
2. If you are happy with whatever service they provide, everything will be fine. The moment you start pointing out mistakes and asking quest...
Read moreions, the attitude of site supervisor changes. My supervisor literally challenged me that she will not rectify the mistakes and i can do whatever i want. How Unprofessional. Again, please hire a private building inspector. 3. The Inspection company appointed by carlisle homes is also involved in all this. I am pretty Sure that they do not even inspect the house before providing inspection report. My home was issued certificate of occupancy even before many things were completed, some were not even started yet. I can also see with my naked eye that most of the cabinet handles were out of alignment, but this inspection company passed everything. Please, do not go ahead without a private Inspector. 4. I have been trying to raise issues and have also sent a notice of dispute. But it has been many days and there is jot a single reply to my emails.2 comments
Carlisle M.Carlisle Homes
Hi Kanwar B,
It is disappointing to receive your review, especially after our construction manager has discussed your concerns at length with you. ...
Read more As pointed out to you, we have installed all items to your home as per your signed contract tender, contract plans and contract specifications and we are comfortable with the responses that you have been provided with. Kanwar B, should you have any legitimate issues with your home, please contact us directly and we will of course attend to these promptly and professionally. Kind Regards, Carlisle ManagementIn the same time that you spend on copy pasting a saved reply, you could have actually discussed the issues....!!!
- Verified customer
False Commitments just to secure 2000$ deposit! Fraud!
Complete False commitments and false statements just to Secure deposit 2000$. Once after it's paid, you will get different version of statements from CLE and screw your dream home. They shouldn't tell all false n wrong things just to get 2000$. I hope issue resolution team can involve and get the refund back and spoiled my 1 month time due to their false promises. Never recommend any friends at this stage and know couple of other people where got fooled by taking 2000$ and introducing all problems later and not refunding it with their false commitments. Building Ombudsmen should block all misleading advertisements just to secure deposit.
2 comments
Carlisle M.Carlisle Homes
Hi Mahesh,
It is unfortunate to be reading your review here, especially after our Issue Resolution team have discussed this at length with you and advised why your deposit is not refundable at this stage in the process....
Read more We are sorry that you have decided to longer build with us, as we were looking forward to embarking this journey with you. As it was discussed with you the deposit is non-refundable as we have completed, soil and survey testing as per your build process and also your siting. We have also provided all this information for you. Mahesh, we want to remind you that we have provided no false promises here. As you are aware your CLE went above and beyond to shuffle appointments around for you to be able to achieve your desired site start, however you did decline this opportunity. We are sorry that this has been you decision and wish you all the very best with your future building endeavours. Kind Regards, Carlisle ManagementIssue resolution team should respond me for the proofs attached and refund the deposit. Total fraud and lies told by Sales consultant and CLE. I have the proof of their given appointments from July an...
Read mored Aug. Soil test was done to other people land , there is not even a single contract or single dollar paid by me for the land. So you can't hold my 2000$ without any reason. Siting and Sales quote was provided by [Name Removed] before even we met and paid deposit. Even Henley guys provided the same as like Carlisle before deposit, you guys cheated Oct site start just to collect 2000$ and gave colour appointment itself by Oct only. How fraud you are. Either refund it or face the Building Ombudsmen and media. I have collected mmultiple job numbers where you cheated deposit like this, either pay only to me now or pay to everyone when authority contacts you. Beware guys!RafGreater Melbourne (Outer), VIC
- 3 reviews
- 2 likes
- Verified customer
Waste of time
It’s taken us almost a year to finally choose between two floor plans that we liked, one with Carlisle homes and the other one with Boutique homes. Prices and inclusions were almost the same but it all came down to customer service and communication and our sales consultant [name removed] was just amazing to deal with so knowledgeable and professional and we felt so comfortable dealing with him and what sold it for us, when we found out that Carlisle homes has the timber looking tiles included in their Cat5 promotion which we’ve always wanted i...
Read moren our new home. We than paid the deposit thinking we’ve made the right decision building with Carlisle homes and It all went downhill after our colour selection, probably the most disorganised show room we’ve been too, we’ve been to quite a few as this is our second build. Colour selection was so rushed towards the end which was a big disappointment to the point we missed going through a few items, one of them was toilet selection and when I called back our design consultant she had assumed we would go for standard so didn’t bother going through them with us. Things where all over the place and felt like our interior designer gave us no options we just choose the same floor tile for wet areas for splashbacks and wall tiles. I think the word (NO) was the answer to most of the things we wanted. Most of the simple things that other builders do, Carlisle don’t do for example herringbone feature wall tiles or splashbacks, feature tile in shower niches, single front door and two side lights instead of a double door, we couldn’t even change the colour of the front door because Carlisle homes don’t do the colour black, Kitchen island bench we couldn’t have it the way we wanted it even though they have it done in their display homes, external light points on each side of the garage again they had it in there display home, moving the fridge inside a pantry and the list goes on. After sacrificing so much we get told at tender that our timber looking tiles will be laid straight instead of brick bond and luckily we asked. I will let you visualise this 600x148mm timber tiles laid next each other (ridicules) not sure why they have it in their show room when they can’t lay it the correct way. Our so patient tender consultant [name removed] went back and forth with management but unfortunately they can’t do anything about it and they can only offer us credit for flooring to do post handover which won’t even cover the labour cost, plus I wouldn’t do flooring post handover for warranty purposes and specially when two of our friends that have build with Carlisle homes both had plumbing issues and had to rip out the flooring and after reading some reviews a lot of the issues are mostly plumbing issues. Totally disappointed and totally a waste of time. Now looking all over again for another builder!2 comments
Carlisle M.Carlisle Homes
Hi Raf,
It is disappointing to receive your review. ...
Read more We understand that it is frustrating that we are unable to provide you with the particular installation method of a product available in our showroom, however here at Carlisle Homes we will not risk the quality or safety of our homes with installing a product in a way that can potentially cause safety and warranty issues onsite. As per your discussion with our customer care manager, installing your selected floor tiles in a 'staggered' pattern creates additional points of contact with another tile and can cause a 'lipping' effect which becomes a tripping hazard within your home, which as stated earlier Carlisle Homes will not take this risk. Raf, we appreciate when building your dream home you want to achieve your own particular style throughout, however being that we are a volume builder rather than a custom builder we are going to have some limitations, we do apologise if our standards do not meet your expectations. We are sorry if you now feel we are no longer the builder for you and we wish you all the very best for your future endeavors. Kind Regards, Carlisle ManagementThank you management, I have shown the sketch you sent me to multiple tilers, that have been in the business for years and I’ve also shown it to your tile supplier Beaumont tiles for some feedback and...
Read more all came back saying that what Carlisle homes are saying does not make any sense and that they are confused as to why this would be a safety hazard. All porcelain tiles need to be laid down on a levelled surface and that they cannot imagine this particular tile laid any other way to what I have requested. It’s called Timber looking tile for a reason and by having a tile 600x148mm laid next each other would look horrendous, their exact words is (Carlisle Homes are trying to cut corners and what they are saying is a load of crap)Matthewson A.Greater Melbourne (Outer), VIC
- Verified customer
BEWARE OF CARLISLE HOMES
Engaging Carlisle homes as our builder is the biggest mistake we have done in our life. Build experience with Carlisle Homes made me think am I living in Australia or a third world country. Carlisle homes primary focus is to get you trapped in their building contract with their great deceiving skills and once you are trapped they don't care about quality service as promised.
From the start our site supervisor was very manipulative and dishonest with his work and words. During the construction we have engaged private building inspection company...
1 comment
Carlisle M.Carlisle Homes
Hi Matthewson A,
Its disappointing reading this review here, As you are aware we have been dealing with you directly at length with your concerns and are in agreements to rectify all legitimate issues addressed within a timely manner. ...
Read more As per your conversation with our customer care manager we are still working closely with you on a few other items that you have raised, and we to hope to have these resolved quickly for you as agreed to by management team. Matthewson A, please note that we are here to work with you and to get all legitimate issues attended to for you. Kind Regards, Carlisle ManagementssdGreater Melbourne (Outer), VIC
- 4 reviews
- 3 likes
- Verified customer
Dodgy warranty commitment during sales
Initial review after getting my home :
https://www.productreview.com.au/reviews/ee443777-f006-4262-9432-5a2925c0bf7d
And I still believe Carlisle makes good and quality homes.
However their Warranty process as a whole is very dishonest and not transparent at all.
I have been advised that I have failed to satisfy warranty requirements which I was not even aware of, but it was mentioned somewhere within a 1000ish page file you receive during handover process.
Attached image show the date when I actually received that useful piece of informa...
Read moretion for which my warranty is void . And yes during phone conversation on 29/06/20 I said I cannot undo my concreting to meet your requirement, which I only know NOW!, because it's simply not possible to break and build all concrete perimeter surrounding the house.1 comment
Carlisle M.Carlisle Homes
Hi ssd,
Its disappointing having received this review. ...
Read more As you are aware when our warranty manager attended your home earlier in the week he thoroughly explained to you our warranty process and that your landscaping does not comply with our requirements, we can confirm that this process and the requirements are documented in your signed building contract. ssd, rest assured we will not walk away from any legitimate concerns you may have with your home. Kind Regards, Carlisle Management- Verified customer
Horrible Customer Service + Bad Quality Home
We've had our home for over 2 years now, so I can testify as to how the house stands long-term.
These are just a few of the issues that arose during and after construction:
* The cooling system would just not work - if we switched it on from the mainboard, the electricity would go out.
* We had the kitchen island ordered in white marble - came in black marble
* Plumbing was horrible - toilets would bubble very loudly in the middle of the night or during storms as though there was negative pressure
* The Worst Issue: Heard a huge bang and u...
2 comments
Carlisle M.Carlisle Homes
Hi NJL,
We are disappointed to have received this review....
Read more As you are aware you have been dealing directly with our Warranty team regarding these concerns who contacted you within 24 hours of being made aware of your concerns, plus we have organised one of our Warranty managers to attend your home next week to thoroughly investigate these issues for you. In regards to your other concerns, these were already addressed and resolved within a timely manner by our team prior to your review and we will continue to work with you to have the final outstanding items resolved as promptly as possible. Kind Regards, Carlisle ManagementNo, this is a lie.
You addressed them after we had to look through our old papers and find a specific email. When contacting you via customer service via your site - no reply. ...
Read more You only "organised one of your Warranty managers" AFTER I wrote this review. It just goes to show that all you care about is your reputation and NOT your customer's satisfaction. The truth is that you were planning to make us wait for at least a month before even coming to investigate an issue as scary as a crack in the house. Just to be clear; you talked to me after you came to my house about this review. The truth is that if I hadn't written this review, you would've never even come that day. I agreed to take down this review if things were sorted, but they still haven't been sorted, all while you replied to my review saying you organised this and resolved that, and suggesting that I lied in my review. I'm replying to reveal the truth. I will take down the review if you professionally get the issues in my home sorted, but I'm not gonna wait and let you suggest that I am a liar. All you care about is your reputation. Disappointed to say the least.Find out how Carlisle Homes compares to other Home Builders
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ps
- 9 reviews
- 3 likes
- Verified customer
I wish no one have the terrible experience that i had
Hi, I get my house built by Carlisle homes and handed over in April 2020 in atherston. My manager was [name removed]. I had a horrible experience while building my house with Carlisle homes.
In April, when there was a stage 3 lockdown, I travelled from oversea and was in compulsory quartine for 14 days. I was forced to come to have handover. I explained my situation as this was first wave of Corona virus but the Carlisle homes didnt bother about that.
However, when I went there for handover after my compulsory quarantine, the worst part start...
1 comment
Carlisle M.Carlisle Homes
Hi ps,
Firstly, we are disappointed to read that we have let you down and feel your had a horrible building experience, however we want to reassure you that we will not walk away from any legitimate ...
Read moreissues that you have and will most certainly work with you to ensure that you are completely satisfied with your home.Murugadoss ArumugamSydney, NSW
- Verified customer
Terrible customer service. Garage wall not built as per contract.
My house was built by Carlisle Homes and handed over to me on January second week 2020. As per the building contract, the garage wall should be on the boundary however it was built about 7 cm inside the boundary. We found this defect when we erect the fence and we explained this issue to our supervisor on site by showing the gap between garage wall and the boundary during the second week of January 2020 but no proper response from him. Also I sent an email to Client Executive and Supervisor on January 21st and February 18th 2020 but no response...
Read more from them. Later during May third week of 2020, when I have 90 days warranty inspection, I showed this matter to warranty inspector but he said this issue was not within his limit. Then finally I sent a strong email to Client Executive to send the Supervisor and Construction Manager to check this issue on site. But initially Client Executive refused to take this matter and later she realised the seriousness of this issue and agreed to send them. Towards end of May third week 2020, Supervisor and Construction Manager visited the site and had a discussion with me. I showed them the defect and I maintain that the garage wall is not lying on the boundary as shown on the contract drawings and I want Carlisle Holmes should document the current position on the building contract. During this visit Construction manager checked the size of the land and garage wall position by using his measurement tape. Then finally an email came from Client Executive outlining that “what action you would like Carlisle Homes to take regarding the location of your home”. I replied her to know what Carlisle’s position on this matter is. Then I got an email from Construction Manager outlining that “As discussed earlier today in relation to your boundary position, can you please confirm that what you are after from Carlisle Homes is that the position of your garage wall is clarified and updated on your plans so that if in the future you were to on sell the home the position is documented.” So I proposed Carlisle Home’s for few remedies including investigation, re-establishment survey for finding exact position of garage wall and update all document including building contract, local council, developer approval and other places with correct position of the garage wall. However I got a replay from Client Executive that “You will need arrange a re-establishment survey for your property to determine if an error has been made”. Here my question is if there is no error then why Construction Manager agreed to update the contract? Why I need to arrange re-establishment survey for Carlisle’s mistake?1 comment
Carlisle M.Carlisle Homes
Hi Murugadoss Arumugam,
We are disappointed by your review....
Read more As you are aware you have been dealing directly with one of our Building Managers who has advised you that we have built your home on a zero lot line as per your survey pegs that were on site upon commencement of construction. Your contractor that you have engaged to construct your fence has provided you with information that your Garage has been built 70mm in from the boundary from your neighbouring properties establishment survey pegs which was completed onsite after the completion of your home. Rest assured that we will not walk away from any legitimate issues and we are here to work with you to get your concerns sorted in a timely manner. Kind Regards, Carlisle Managementsathish
- 2 reviews
- 2 likes
- Verified customer
A stressful and painful experience, they ruined our dream and home!!!
I didn't want to do this here but ended up like this because of my building experience.
Had gone through stressful build especially the last stage. We felt like Carlisle rushed us for Monthly target.
My stories are below:
1. 26th July settlement(SS advised some gas meter issue and it will be installed before 4 pm)trusting his words we did the settlement and handed over the last Cheque.
2. Booked appliances on 1st July and commissioning on 2nd July.
3. We planned everything, packed for shifting, booked truck etc,.. everything is set and exci...
1 comment
Carlisle M.Carlisle Homes
Hi sathish,
We are disappointed to read your review. ...
Read more As you are aware one of our construction managers was working directly with you to get the gas metre installed for you ASAP, he went above and beyond by contacting the gas company daily for you and also personally delivered heaters to your home to keep yourself and your family warm during this cold weather until the gas metre could be installed. sathish, we never want our clients to feel disappointed when moving into their brand new home which is why our construction manager is also working directly with you to get your dishwasher sorted in a timely manner. Should there be anything further we can assist you with we encourage you to contact us directly. We are here to help! Kind Regards, Carlisle ManagementSachinGreater Melbourne (Outer), VIC
- Verified customer
Worst experience
Worst experience when dealing with the Carlisle homes team regarding the structural repairs. My house is only 1.5 years old. Costing me over $5000 from my own pocket and Carlisle home will not cover the cost. The support post-handover is worst and very unprofessional. Building a house with a builder need to have future support. Always excuses so that they don't cover the cost " At the time of handover there was no cracks or defects"'
I will never and never build with Carlisle homes.
I build my first house with Simonds Homes in 2011 and afte...
Read morer 6 years, there was a leakage at my bathroom. I call them and advised this issue. They sent a handyman to fix and no cost at all from me. This is what we call support over warranty. I would never recommend Carlisle Homes to anyone to build with them. Carlisle homes building process is good but once post-handover, there is no support and will cost you a fortune to repairs3 comments
Carlisle M.Carlisle Homes
Hi Sachin,
Its disappointing reading this review here, as you know our structural warranty manager has been dealing with you directly at length regarding your concerns. ...
Read more As per your agreement with us we have our structural manager attending your site this week once the repairs that you have agreed upon have been completed. Sachin, we are here to work with you and will continue to provide you with the same level of service you received during construction throughout the warranty stage. Kind Regards, Carlisle ManagementHi Carlisle
My concern is about the cost that should be covered by Carlisle Homes under the warranty. My house is only one and a half years old. As per your Structural Manager, the report for all th...
Read moree drainage and pipe was done on the 18th of May 2018 and the handover was mid of June 2018. My concern is that anything can happen between the 18th of May 2018- mid of June 2018 that have caused the damage to the pipe cracks and drainage connector damage of the house. There were no reports at that time (mid-June 2018) that all drainage or connection was in good condition. Also, no one will know if there are any issues of any damaged pipes, drainage junctions crack at Handover.There are 4 different locations of drainage pipes or junctions cracks at this stage and Carlisle refused to cover all the costs.
This is obvious that this was not done correctly when building my hous...
Read moree and now I have to suffer to pay all these costs to repair when this should be covered by Carlisle Homes under Warranty.Shakeeb KhanGreater Melbourne (Inner), VIC
- Verified customer
Color Appointment & Carlisle Homes - Worst Experience
The appointment was rushed especially when we did not get a browse appointment due to covid. No tour was provided on the appointment day too and we did not even look at what all was available at Spectra. We were not shown the options in most cases, and were just shown standard options to choose from. I was looking at options myself and constantly being reminded by the color consultant that we dont have much time and have to cover a lot of things. In most cases options were given when it was a yes or no (for example ducted heater zoning - yes or...
Read more no, NBN box - yes or no, flood light sensor - yes or no etc) but when we were selecting vanities, taps, cupboard colours, stone colors etc we were walking to the wall to look at different colors or walking around to look at vanities to look at other available options and noticed color consultant not being happy about it. Worst part was when me and my wife were discussing on which one to select and I was getting inclined on a specific thing, color consultant was noting it down as finalised listening to our conversation, I did not even say it to her. Also felt the prices were different for few items, sales told me different price for timber doors compared to what the prices were at Spectra. We had high expectations from the spectra appointment which turned out to be a big disappointment. I had made a change before the color appt., called sales who asked me to inform the color consultant and they will look after it. When I informed it to color consultant, she says this should have been done before the color appt., I said I was informed by sales to talk at color. Talking about Sales: In the start the sales consultant would not even reply to my calls on the same day, first he calls me next day and says he was speaking to family on the way back home hence did not return the call same day. one time I went to the office because he was not answering calls and saw him coming from the supermarket, he says he was about to call me. After these 2 instances i told him several times it is so difficult to get in touch with him, it got better after that. Sales consultant got better later on, may be he realised we are serious about building but the color appointment was shocking. Another worst part - sales is closed thursday & friday and headoffice is closed sat & sun, so pretty much if we were to make any changes we only have 3 days in a week. I have dealt with other reputed builders, top tier volume builders and they get things done all 5days. I visited other Carlisle display homes to have a look at different options, none of the consultants would give any little info about the house (example - i asked what category carpet is in the xxx display home, other sales consultant says in a rude manner, you need to talk to your assigned sales consultant - this happened at Cranbourne display, Wyndham Vale display - terrible/rude behaviour by the sales consultants). I thought Carlisle is one of the best but turned out to be the worst experience, would not recommend anyone. Thinking of cancelling the contract and losing the deposit.1 comment
Carlisle M.Carlisle Homes
Hi Shakeeb Khan,
We are disappointed to read this review. ...
Read more As you know, one of our Operation Managers has been dealing directly with you and offered for you to complete a second spectra appointment so that you could feel more comfortable with your selections you made during your appointment, this was however declined by yourself. We never want our clients to feel rushed during their spectra appointment and can understand the impacts that not having a browse can have during the day, so if you do change your mind please let us know. We can confirm that our Spectra show room is open 7 days a week and that if you need to make any changes we just require you to make an appointment as we currently have different working conditions in place that are aligned with the government restrictions due to COVID-19. Your CLE is also contactable between Monday - Thursday 8:00am - 4:30pm and Friday 8:00am - 4:00pm should you need to make any additional changes. We would really like the opportunity to build your home for you and work through any concerns that you have had with your experience so far. Shakeeb Khan, if you would like to discuss any of your concerns further please feel free to contact our Customer Care team directly. Kind Regards, Carlisle ManagementThe reviewer stated that an incentive was offered for this review
Questions & Answers
TAGasked
HI, May I know whether you would do knock down and rebuild in Surrey Hills, Victoria ?
Thanks.
1 answer
Carlisle M.Carlisle Homes
Hi TAG,
Thank you for your question.
Carlisle Homes has just recently changed its Knock Down Re-build areas, and Surrey Hills is now a suburb that we will be building in.
If you would like any further information on our Knock Down Re-build process please visit one of our display homes, or alternatively please contact us on 8561 4777 where we can direct you enquiry.
Kind Regards,
Carlisle Management
Johnsonasked
Hi,
I would just like to ask if you build on a sloping block?
Ours has a fall of 2.0m.
Babi R.asked
How much need deposit for house and package?
2 answers
We built in the Easy Living range and paid 2k deposit for the build. The land deposit will depend on your developer.
Carlisle M.Carlisle Homes
Hi Babi R,
Thank you for your question and for getting in contact with us.
All clients are required to pay a $2000 non refundable deposit when depositing to build with Carlisle Homes.
Once you have gone through the pre-site phase and move to the contract stage you will then be required to pay the remainder of your 5% deposit.
If you have any further questions please feel free to visit one of our many display homes where one of our helpful sales consultants will be able to assist you further.
Kind Regards,
Carlisle Management
Details
| Category | Home Builders |
|---|---|
| Types of Homes Available | One-Storey and Two-Storey |
| Major Defects Warranty | 25 years |
| Knockdown & Rebuild | Yes |
| Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi HJY v,
We are disappointed having received your review. ...
Read more Whilst we understand your frustrations you have raised we would appreciate if you could please contact our Issue Resolution team directly at issueresolution@carlislehomes.com.au where any legitimate issues or concerns you have will be addressed accordingly. Kind Regards, Carlisle Management