As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
Reviewer Photos & Videos
Excellent Customer Experience
We received excellent customer service from the time we walked in to the display home office at Kaduna Park. Staff went above and beyond to help us with our first home build. We started our process a year ago and we’re given all the information we needed to organise our budget and come back when we were ready to start the process. Looking forward to our build process being as smooth and efficient like the service we have received from the staff so far.
Such a pleasant build experience so far!
We chose Carlisle Home, as they had the design we wanted, they built in our area, they do knockdown rebuilds, they have won Builder's Awards multiple years in recent years, they have excellent reviews (probably the best we have seen through multiple websites). The sales process was easy due to the professional nature of the salesperson and the very streamlined process they have. The colour selection, we have just completed and we were very happy with the whole process and the representative who worked with us. It went surprisingly well, even though we were in lockdown and had to do it virtually. This is our second time building, so we are not clueless. Compared to our first builder (3/10), Carlisle is most definitely 10/10 in every aspect.
Pain free! Easy Happy Service.
So far so good. Just finished our colours selection process. Jane was execellent! Great communicator and advice provided. Even with Covid lock down everything was structured and organised. Great advice from our electricial planner as well. Hopefully, it all comes together well. Few things missing from our sales quote. But overall great so far. We're very happy.
Very helpful design consultant
I completed my colour selection at the time of writing this review. Design consultant was very helpful during the selections. A lot of standard inclusions at Carlisle appeared outdated requiring us to upgrade and so making the selection process expensive. For ex: even the included cooktop+oven is a free standing one in T-Range. Despite getting most of the upgrades included in the quote, I still have to pay approx $26k at the colours. The Spectra online was hardly helpful as it is not up to date and CLE would refer me to it for most of my questi...ons on inclusions. These are the major upgrades I chose during colour appointment. Carpets, floor boards, additional GPOs, additional LEDs, cooktop and oven, tiles to wet areas The questions on non-standard variations remained unanswered till this stage and I still don't know if I'll be getting what I want until the contract signing.
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Smooth, easy process
I enquired with Carlisle Homes amongst many other builders at the beginning of the year. Many were competitive, but the service and pricing I received from [Name Removed] at Carlisle, no other reputable builders could get quite close.
Their new builders deposit scheme that they have really helped me out as a first home buyer, particularly as I had missed out on the recent government grants.
Any questions I had, I emailed the sales representative [Name Removed] or the sales support representative Sochearta and received prompt and informative ...responses. I do a lot of research before I make big decisions like these, and all of the boxes were pretty much checked by Carlisle. I am still only up to the signing of contract stage and hopefully things continue to run as smoothly when my land titles next year and throughout the build. All in all, I'm very pleased.
Amazing Customer Experience
I am currently building my investment house with Carlisle and it has been absolutely smooth journey so far. The best part has been their transparency on next steps, pricing and on fine details of the contract. I am pretty hopeful/confident that they will deliver what they promised so far in next few months.
we are at preconstruciton.... Negin assisted in making our vision become even better than we expected.
couldnt ask for a better experience thus far.
Everything was explained in full content and there was no question that was left unanswered. If it couldnt be answered at the time Negin would go above and beyond to find out.
Pre construction review
My Carlisle experience started off great. Until I realised a lot of information I was provided through my sales consultant was incorrect. This negatively impacted my experience, particularly as it affected budget significantly. I allocated a particular amount with the understanding certain things would be included, as I was advised, but this was incorrect. Worth clarifying every detail and not just taking someone’s word.
The colour browse appointment was amazing. The girl who took me through was energetic, knowledgeable, helpful, encouraging a...
From the time we spoke to [Name Removed] about the house we had decided on things ran so smoothly. We then met [Name Removed] who was nothing but helpful the whole way through, she was always there to answer our questions as this is our first home and first time building a home. [Name Removed] was very supportive throughout the whole experience. [Name Removed] has also been amazing throughout the whole experience by supporting our decision the whole way through the process.
We would highly recommend [Name Removed] and [Name Removed] to anyone wanting to build.
Our experience with Carlisle Homes has been simply excellent so far.
[Name Removed], their sales consultant, was always helpful and especially patient with us, answering each one of our many queries. She worked with us helping us find a solution within our budget. And when we were given our quote, we did not feel rushed or pressured in any way.
Our colour selection appointment with [Name Removed] was no different. Helpful and informative, [Name Removed] assisted us through the colour selection process, making the whole experience a very enjoyable one.
Thank you [Name Removed] and [Name Removed]!!!
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Building a house is not easy task, as you have to deal with lot of different people and trades. The onsite supervisor got my house rating 9/10. Communication between onsite supervisor and Myself have never been an issue and got things fixed in time as promised as well.
Thank you Carlisle
Happy with Carlisle home
First time home building, Very professional team. happy with Carlisle homes, Opportunities to visit spectra before colour selection. CLE always responded soon for emails.specially our site supervisor was very helpful. All our concerns and queries been answered. We will build with Carlisle homes again in future. Thank you Carlisle homes.
Great journey to build our home!
We have had a good experience building with Carlisle. The team at Carlisle are professional, helpful and committed.
We had a few challenges over the time but our Sales consultant, CLE and SS have worked with us throughout this to resolve the issues. The color consultant was amazing, she genuinely wanted to make the selection process perfect for us.
We are hoping the same experience continues through the balance of our build.
Thank you team for your help. We are glad to have built our house with Carlisle.
carlisle colour selection: knowledgeable and experienced
first time build with carlisle homes. the color consultants were knowledgeable and experienced .
our first consultation was over the zoom call due covid-19 restrictions - which was hard to make selections , however got the chance to do a second visit look - which is great.
happy with their suggestions, hope the final product looks great.
Amazing service and truely a Customer centric approach
We just started our Build process with Carlisle Homes. Completed our Colour selection appointment with [Name Removed] who was an absolute delight to deal with. She was patient helped us through the selection process as if it was her own home. We can’t thank [Name Removed] enough for her wonderful insights and sharing her experience that helped us reach our decisions. Highly recommend [Name Removed] if you are looking for an amazing colour selection experience.
Questions & Answers
I would like to get more details about the current "5% Builder Deposit" promotion. On Carlisle's website and initial quote it doesn't mention the complete promotion details. On the top of it when I asked the sales consultant multiple times I was advised of something completely different every single time.
1. Let's say if the quote total or final contract amount is 250K and I make $2k initial deposit. The 5% of 250k is $12500. Now $12500-$2000(initial deposit)=$10500.
$250K-$10500=$239500 Does it mean that I've to pay $239500 for the house?
2. The amount which is required at base stage, Is it the remaining 5% of 250K or 239500?
I'm waiting for your response.
Thank you for your question.
As per our Easy Living contracts, a variation will be raised at contract signing as a credit for the balance of the 5% deposit based off your base house price.
If you could please contact us directly at firstname.lastname@example.org so we can look further into your particular job that would be appreciated.
Can you answer it here, so others know too?????
I am considering the Sheraton Deluxe design, one thing i noticed is all WIR are through Ensuite bathroom. Anyone here built this design? Did it cause any inconvenience? Would you recommend to add additional door to the WIR and additional exhaust? Is there any option to change floorplan to be able to access WIRs for the bedrooms directly/ seperate instead of going through the bathroom?
I'm building the Vaucluse and I added sliding doors to the WIR's so it can be added if you want. You just have to pay extra
Thank you Raymond. The vaucluse deluxe has separate entry for bathroom and WIR for the ensuits. However Sheraton deluxe has the WIR designed such that it can be only accessible through the bathroom. I am interested to know if that causes any inconvenience e.g. does clothes or belongings become mouldy due to the steam from bathroom after shower or any other problem from the usage of the bathroom and toilet. Has anyone faced problem who built this design and what is recommended? Would there be any option by Carlisle Team to change the floorplan so access to WIR can be separate? Thanks again.
A lot of their designs have the main bedroom next to ensuite as well but I'm guessing it shouldn't be an issue as long as there is good ventilation in bathroom (and there is exhaust above shower and steam should go straight to ceiling). But for peace of mind though best to ask them that question.
It has been 6 months since we moved into our house and we still have outstanding issues from the water leak we had in our kitchen. Since the beginning of the year, Carlisle Homes had forgotten about their responsibility to check progress on these issues. We were out of kitchen for over 3 weeks from Nov-Dec 2020 and they didn’t reimbursed the whole meal allowance that was promised. Now the Construction Manager and his Manager is denying the conversation we had about it. Also not getting any updates on what they will do next and when they are planning to fix all other outstanding issues. Can someone please direct me on how to deal with these liars? Is there anyone here with the same experience as we did? Thanks
Thank you for your question.
As you are aware our construction team have been working closely with you to get all items addressed at your home. The outstanding items have been organised for this week which you have been made aware of.
In regards to your Kitchen and food allowance items, an amount per day was provided to you by our construction management team which has been reimbursed to your nominated account.
If you have any further concerns please do not hesitate to contact us directly.
Get an answer from our members and Carlisle Homes representatives
|Types of Homes Available||One-Storey and Two-Storey|
|Major Defects Warranty||25 years|
|Knockdown & Rebuild||Yes|
|Build Areas||Melbourne South-East, North, West, and Geelong|
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