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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Jaswant S.Greater Melbourne (Inner), VIC
- Verified customer
Great Service
Carlisle home number one builder. Easy to deal with them. I was stressed but they make it so easy. Great customer service I changed few things I was thinking they not be happy but they made it very easy. I suggest everyone. Great price beautiful design. I can’t wait to move in my new home. Thanks guys
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- Verified customer
Spectra Selection Centre
This is our 2nd build with Carlisle so we were quite prepared prior to our colour selections and new the direction we were heading in. Our consultant was very nice and assisted us with pricing, options that weren’t on display etc, where she could. We look forward to the next stage in the process.
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Maria KGreater Melbourne (Inner), VIC
- Verified customer
Great pre-designed plans!
I shopped around and found Carlisle Homes to offer the best quality and value for money. I chose a home from the EasyLiving range and found it to be of high quality. [names removed] went above their role to help me throughout the process. Can't wait to move into my new home :)
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AdiGreater Melbourne (Metropolitan), VIC
- Verified customer
Awesome experience with Carlisle homes
I had built a double-storey and even during COVID it was completed well ahead of time. Weekly updates were provided by the building supervisor and a very responsive and helpful Client Liaison Executive. Really impressed with the build too and I just got the handover. The experience has been amazing.
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so5jnGreater Melbourne (Outer), VIC
- Verified customer
Excellent Experience!!
This is our second build with Carlisle. What brought us back to Carlisle was their warranty service and the quality of the build.
Our build has been stress free. Our site supervisor was amazing. He was a good communicator, approachable and very easy to work with. He went beyond and above to give us the best customer service and a quality build.
One negative point of the building process was the documentation stage. (Before start of the build). We felt that the documentation handling was very poor. We had to correct the same mistake over and ov...Read more
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RyanVictoria
- 2 reviews
- Verified customer
Wonderful experience!
We just experienced possibly the very best customer service of all time. We are very impressed how the team systematically explained to us the colour selection process. They patiently guided, advised, presented us different options and most importantly, ensured that we are happy with our decisions. Excited with this journey!
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VitouGreater Melbourne (Inner), VIC
- Verified customer
Great experience so far
I have done my colour selection and it was a great experience. I was kindly assisted throughout the selection process which was quick and easy for me to make my decision. I am very happy and excited with my selection. Thanks to the excellent assistance from Carlisles Homes team at this stage. I hope the rest of the process will also go well. Can’t wait to see my new home in reality.
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- Verified customer
Great Team, Great Option!
Our experience with Carlisle Home team in the north was amazingly great! Their team were great, transparent, gentle and above all demonstrated a high level of professionalism in their dealings with us. They gave us a wide variety of options to select from. They were quick in responding to questions and they gave us time to think about the available options.
We visited two of their display homes and we're not disappointed while making our choice. The final contract cost was highly competitive compared to other builders. We're confident that our house will stand out when completed with so much more to appreciate as what we've anticipated.
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NizamGreater Melbourne (Inner), VIC
- Verified customer
Good experience on moving forward
Although it's little early to assess fully, so far the journey seems to be a very good experience with some professional advise and suggestions from various professionals of Carlisle Homes. The sales guy who guided us through the process is very professional and understood our needs well. We hope that Carlisle would provide us with a beautiful end product which we can call "Our Home"
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IvanGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Excellent service from the sales and Client Liaison Executive team
Since the first step into the Display home, the sales team provided an excellent service, they provided suggestions to me for the contents of the house (e.g. use other alternatives instead of others to meet the budget I have). If I have any questions about the costs or related to the items, the sales lady and sales assistant replied me quickly and explained in detail. After sales stage finished, and then Client Liaison Executive (CLE) also provided excellent service, she replied my email/enquiry quickly and explained the questions to me in deta...Read more
il. The cost of building meets my budget. House is still in construction stage, so I cannot comment the workmanship as it is not finished yet. Hopefully it has good quality. The speed of the construction is efficient.Similar opinion? Write a review on ProductReview.com.au!
Sunil MehlaGreater Melbourne (Metropolitan), VIC
- Verified customer
Excellent experience
We had an amazing experience at the Carlisle colour selection. Being first home owners everything was new and confusing for us. But with the help of our designated personnel, we easily steered ahead of the confusion with a lot of comfort and excitement. Looking forwards to build a beautiful home with Carlisle.
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inefficient Service
- 2 reviews
- Verified customer
Good experience
Sarah was well manged and professionally explained every items during Colour selection. This was my first colour selection, Carlisle staff explained easy way to manage and select additional inclusion. We took around 4 hours to get managed. That would be great in future it would have to split two session. Overall staff was very helpful. Thanks everyone
1 comment
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- Verified customer
Great experience
During our journey with Carlisle we met some wonderfull people starting from choosing the package that suit our budget to the colour selection with a professional staff who gave us an advice for every single thing that we might miss . Finally with the building process which was quiet smooth despite the pandamic time that we all had and everythi g done on time . So happy with the experience with Carlisle.
1 comment
Carlisle M.Carlisle Homes
Hi Great experience,
Thank you for your wonderful review on your entire experience with us. ... Read more
It is so wonderful to note that our team have been professional and reachable the whole way along your journey. This is obviously such an important part in ensuring a smooth build process. No build is without its own hiccups or hurdles given the enormous amount of coordination and work that goes into building a new home. We love to read that despite building during a pandemic our team provided communication and reassurance and things were quickly back on track. Great experience, we wish you all the very best in your brand new Carlisle Home! Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
DonGreater Melbourne (Inner), VIC
- Verified customer
Great Service, Friendly and Knowledgable team!!
The Carlisle Easy Living team in Truganina is very accommodating and knowledgeable. They helped us to understand everything we need to know in building our first home.. The sales consultant and sales support has been so patient on every changes that we wanted.. Also, our client liason is very efficient, easy to deal with and always kept us informed..
Now we are waiting for the building to start and we hope we will continue to get this great experienced till the end of the project.
1 comment
Carlisle M.Carlisle Homes
Hi Don,
Firstly, congratulations on building your first home! This is such an exciting milestone and we are thrilled to be on this journey with you. ... Read more
We love that you chose our Easy Living product and things have progressed so smoothly for you right throughout the phases. The key to a positive experience is most definitely good communication. It sounds like our staff have been thorough and prompt in their dealings with you. Don, thank you so much for taking the time to leave such a great review! We really appreciate it. From the entire team at Carlisle Homes, we hope you have a wonderful Festive Season and a Happy New Year! Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
Jake Greater Melbourne (Outer), VIC
- Verified customer
Easy first time experience
The team at Carlisle are super friendly and approachable. We are first time home owners and they make the experience stress free. 2020 has been a hectic year and builders have been experiencing a huge influx of new customers because of the home builder grant, but the team at Carlisle have managed it well. They haven’t rushed a thing even with this influx of customers. They have put in all the effort to make sure our first home owner experience has been a good one. Would recommend Carlisle!
1 comment
Carlisle M.Carlisle Homes
Hi Jake,
Congratulations on building your first home! We are honoured you chose to go through Carlisle Homes for this exciting chapter in your life. ... Read more
We are so thrilled to read that our team have gone above and beyond for you. Building a new home is a very complex process with many stages. It is wonderful to note that from Sales right through to Contract signing our staff have ensured that the journey remains stress free and enjoyable. We would like to wish you the best of luck with the next phases of your journey with us and hope that you have a wonderful Festive Season. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Ty ChanGreater Melbourne (Outer), VIC
- Verified customer
Carlisle is The best house builder company i deal with
Carlisle manage my house contract so well from the start. firtly thank a lot [Name Removed] that introduce that special house and land pack for me, without [Name Removed] i wont be able to get that house. And also thanks [Name Removed] n [Name Removed] for the amazing job they had done with my house color appointment and the contract.
1 comment
Carlisle M.Carlisle Homes
Hi Ty Chan,
Thank you for your review.... Read more
We are so thrilled that we are the best builder that you have dealt with. We are very honoured you have entrusted your new home dreams with us and we intend to take great care of you as you move throughout our build process. Ty Chan, thank you again for your review and we wish you a wonderful Festive Season and a safe and Happy New Year. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
- Verified customer
Professional, understanding and easy to interact with.
Dealing with Carlisle homes has been really wonderful. I was surprised at the personalised service you do receive despite them being a reasonably large builder. All the appointments have been highly professional and interactive. Being a first time home, they helped with easing us into colour and electrical appointments and the overall process.
1 comment
Carlisle M.Carlisle Homes
Hi Sandra,
Thank you for leaving such a great review! ... Read more
Our process has been designed to be as streamlined and as hassle free as possible, so it is fantastic to read that you are certainly finding that to be the case. In addition to this easy to follow process, the high level of service you are receiving from our team is fantastic and we are sure that this will continue throughout the upcoming stages of your journey. Sandra, thank you again for your review, we wish you a wonderful Festive Season and we look forward to continue working with you in 2021. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
AnithaGreater Melbourne (Inner), VIC
- Verified customer
Excellent customer service
We are still at the starting phase finalizing the Contract. The sales consultants and the CLE were good and able to answer our questions on time and we were taken care well. Our Colour selection appointments was full long day however it went smooth and the consultants were amazing considering the COVID situations. However we felt its bit of rush and would be nice if we split into two days in total.
Overall it was amazing and the consultants were able to really helpful throughout.
1 comment
Carlisle M.Carlisle Homes
Hi Anitha,
Thank you for sharing your experience with us so far.... Read more
We are so thrilled to read that our team are providing you with excellent customer service. Building a new home is a very complex process with many stages. It is wonderful to note that from Sales right through to finalising your contract staff have ensured that the journey remains stress free and enjoyable for you. Anitha, from the team at Carlisle Homes we wish you a wonderful Festive Season and look forward to continue working with you in 2021. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
LisaGreater Melbourne (Outer), VIC
- Verified customer
Very friendly and knowledgeable service
Our spectra colour appointment was very organized and [name removed] was lovely. She helped us immensely and we were content with our decision making on the day. The showroom is well set up with plenty of options to choose from. We were pleased [name removed] was allocated to help us decided on our selections for our build.
1 comment
Carlisle M.Carlisle Homes
Hi Lisa,
Thank you for your review. ... Read more
We couldn’t be happier to read that you enjoyed your Spectra Colour appointment. Your Design Consultant will be so happy to receive this amazing feedback. We are confident that this level of customer service will continue throughout the remainder of your journey with us. Lisa, from the team at Carlisle Homes we wish you a wonderful Festive Season and a Happy New Year. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
Tri Q NguyenGreater Melbourne (Inner), VIC
- Verified customer
Amazing experience with Carlisle Homes so far!!
I am building the Arlington 25 MK2. Any questions I have and had, has been answered in such a timely manner. From sales to now contract signing, everyone involved has been transparent with costs and everything else. I had a budget and all people involved has ensured that I am able to stick with my budget.
1 comment
Carlisle M.Carlisle Homes
Hi Tri Q Nguyen,
We love your review! Thank you so much.... Read more
Reading that our staff have been efficient is absolutely wonderful. It’s extremely important to be kept up to date throughout the entire journey and we are happy to read that when you have any questions they are responded to in a timely manner. Tri Q Nguyen, thank you again for your review, we look forward to continue working with you in 2021. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Johnsonasked
Hi,
I would just like to ask if you build on a sloping block?
Ours has a fall of 2.0m.
Babi R.asked
How much need deposit for house and package?
2 answers
We built in the Easy Living range and paid 2k deposit for the build. The land deposit will depend on your developer.
Carlisle M.Carlisle Homes
Hi Babi R,
Thank you for your question and for getting in contact with us.
All clients are required to pay a $2000 non refundable deposit when depositing to build with Carlisle Homes.
Once you have gone through the pre-site phase and move to the contract stage you will then be required to pay the remainder of your 5% deposit.
If you have any further questions please feel free to visit one of our many display homes where one of our helpful sales consultants will be able to assist you further.
Kind Regards,
Carlisle Management
Palak Patelasked
Hi
we bought our house which was 8 months old built by Carlisle homes. After 1 year, cracks start to emerge. Carlisle homes fixed few cracks initially. After few months, new cracks start to merge and today its nearly after 1.5 years those cracks are getting bigger and worse. They give 7 year structural warranty so the inspector took 1 year to take level samples on every corner of the house and asked me to do concrete around the house ( which is ended up doing it ) and gave me list of things to be done outside the house to stop the movement. It looks like the inspector does not want to do fix the cracks and is making issues on the landscaping and other things and refuse to fix the cracks until the issues are not fixed by me. I have already spend $11,000 fixing the issues that they ask me. But still not he refuse to do the job.
No answers
Details
Category | Home Builders |
---|---|
Types of Homes Available | One-Storey and Two-Storey |
Major Defects Warranty | 25 years |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi inefficient Service,
Thank you for your review on your recent Spectra appointment. ... Read more
Your Design Consultant will be so pleased to know that they made your appointment such a pleasant one and your kind words do not go unnoticed. We appreciate your feedback regarding how the appointment should be run and take that on board. Wishing you and your family a wonderful Festive Season inefficient Service and we look forward to continue working with you in 2021. Kind Regards, Carlisle Management