As a customer every single member of the team from top to bottom talk to us and solve our problems.
Explained everything we need in details that made so comfortable for us to chose in SPECTRA appointment. A customer don’t care how much you know until they know how much you care. Excellent customer service mean everything for choosing right selection for our dream home. Thank you so much....

It has been a very smooth, organised and enjoyable process to get to contract stage, led by my customer liaison executive. All my appointments were booked well in advance and I've received regular updates and communication of what to expect at each stage. Everyone I've dealt with from sales to contract stage has been friendly, helpful and professional, making the process enjoyable and less daunting.

Overall very satisfied, responsible building supervisor always give feedback of how things going in a prompt and professional manner. Good quality of the house compare with my other house built with other building company. Only recommendation is the service provider for the commission of heat/cool need to be considered changed.

[Name Removed] was very patient with us from the beginning. It was after closing time, by the time we finish, but she did not rush us. She was detailed, specific and honest. Talked us through the range of elements with all possibilities. We were provided an exceptional service. Happy to deal!

Played moving item in and out to bring the market competitive price but I realized after signing the contract. Have all proof over the email and I am going to act legally for this construction company.
I was unlucky to build with Carlisle home and concluded that not suitable for first homebuyer as you never know about many hidden and minor things.
Found nonprofessional sales team, missed items many times in the quote and never accepted their mistakes.
I had final discussion with sales team regarding inclusion on colour appointment day. I truste...

I have very good experience with Carlisle Homes. Their Sales Consultant is amazing. She is enthusiastic and patient, always go beyond her role to answer my inquires. She is hard working and quick in responding my emails, sometimes she did this at late night or on her day off. She gave us honest suggestions with upgrade in our house and has done her best to meet our needs. Her assistant is great too when she helped us to choose the colour for our house. We are waiting for the building contract but these two staff in their customer service team have impressed me. I hope their construction team will maintain the same standard.

Overall we had a good experience with CH. Build process was smooth and quick. My CLE, [Name Removed] and [Name Removed] provided an excellent service. Special thanks to my site supervisor [Name Removed] who has over deliver and made my build process and journey very smooth. [Name Removed] was very quick with his communication and would resolve every single issue you would have. Would highly recommend him as a supervisor.

The only issue I had throughout my build process was with sale team and their promises which was the let down and was frustrating.

Thank you for assisting us during the colour appointment. The consultant understands our requirements and guide us accordingly. The enviorment were friendly and comfortable. It helps us to made our selection process easier. We are happy with our selection.
We are looking foward to continue our journey with Carlise with this same standand.

My wife and I attended couple of color browsing sessions earlier and color selection on 24th March. All the consultants were really helpful and informative, which made our selection smooth and effective. We were very happy with our choices and looking forward to complete our dream home. Thanks everyone and really appreciate all the support.

The whole process starting from consultation till signing of the contract was very smooth and informative. The respective staff were very supportive and helpful. All our queries very responded very well by the staff. The colour selection appointment helped us selecting our best for the house. We are very happy to be associated with Carlisle group

Great customer service oriented and helping staff at Carlisle officer easy range homes.Just signed the contract and can’t believe how easy the overall experience was.Highly recommend Carlisle homes.I was guided and explained every single step.Fixed site costs give you piece of mind not like some other builders give you nasty surprises.

It was amazing service by Carlisle throughout the home building.
We had an excellent experience and support from Carlisle building supervisor [Name Removed], who was very informative & supported throughout building process giving weekly updates over the phone. Also post build service was excellent with prompt response.
Overall Carlisle acted in a very professional manner throughout the home build journey.

Everything went smoothly with our build until PCI and Handover. We found numerous defects with our build and made sure they were reported to Carlisle Homes.

Waited until the 3 month warranty inspection and made sure the warranty inspector noted down all the defects we would like rectified. The inspector agreed the work was not up to standard, we received the report and were told trades would be out to rectify the issues.

We were lucky to have one cabinet maker come out to straighten up the powder room vanity but that is all. Had the warranty ...

There is a clause in the contract that states any damage to the floor noticed after handover is to be considered the owners fault. Three days after handover our UPGRADED timber lam floors started to show damage and peel up. Neither Carlisle nor Carpet call will accept any sort of responsibility even though my independent inspectors proved there has been no water damage. Funny bc today we notice a huge patch of the wall has been patched over. Ask me how I have caused this damage to be present three days after handover when we have had no inciden...

Reasonable and clear. During appointment every thing was good and clear and the team was very kind and helpful they helped us to get through everything on an easy way . They offered coffee and they also gave us morning tea and much which was really good and I would recommend it

Great experience with Spectra. Got plenty of time to choose and very nice gesture from Carlisle.
Colour consultant [Name Removed] was really helpful and made the process seamless .Electrical consultant ( Thanku) was outstanding -very professional and knowledgeable. My overall rating is excellent.
Great designs and colours .Thank you for your help and support.

My wife and I attended Carlisles offices yesterday for color selection and the like.We were greeted by a smiling and friendly face and that face belonged to [Name Removed].We felt welcome and immediately at ease.[Name Removed] made her recommendations and was not pushy at all,allowing us to make the final decision.Very Happy.

Our colour selection appointment ran just smooth , the Carlisle colour consultants were really helpful , they walked us through the showroom and explained everything in detail, they were very patient and open for any kind of questions, we really appreciate that, we had to pick a lot of stuff, we've gone through a lot of details, bits and pieces here And there, though it was easy because of our helpful consultant who made it easy for us to finish off most of our selections and
We're looking forward to complete our colour selection stage as well as all the consequent stages

We had an excellent experience and support from Carlisle building supervisor[Name Removed] and client liaison officer [Name Removed].
They were very helpful throughout the building process and we could build the house we wanted with Carlisle. Also the post handover support was very good and we received prompt responses for the queries we raised. Overall we had an excellent experience with our building process with Carlisle for our first house.

Been in our home 10 months now and couldnt be more happy with the quality of the home. From everyone to the beginning stage [Name Removed] in sales to [Name Removed] our supervisor to [Name Removed] our warranty officer everyone has been so great throughout our first home process. If we are ever building another we know who to go to!