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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Matt M.Greater Melbourne (Outer), VIC
- 4 reviews
- 5 likes
- Verified customer
Lack of experience in refrigerated air conditioning
Carlisle has got no experience on refrigerated Air conditioning system. They charge me as double as their own quotation. They hand over the house with no installed appliances. You have to manage the installation with their suppliers directly. Their contractor (Dual heating) started to install and commission the Actron system from 14/12/2020 and could not do it yet after 3 weeks. Dual heating blames Actron (the manufacturere) and Actron blames Dual heating and electricians. We asked Carlisle to take the lead and accept their responsibility to ha...
Read morend over a complete house with all well operated systems to us, but no clear response yet. I asked them to provide us at least a temporary cooling system in this scorching hot season and here is their reply: "Again, we understand your frustrations with the issues that you are experiencing with your Actron unit, however please note that this is out of Carlisle Homes control as we do not manufacture the unit. It is unfortunate that the unit has issues, however as previously explained when there is an issue with the unit itself Actron (the manufacturer) need to be the ones to attend and complete a service call. If you feel you need to take your matter further then you are welcome to contact the Domestic Building Dispute Resolution Victoria". As far as I am concerned all other builders, install and commission all appliances before hand over.1 comment
shameufordGreater Melbourne (Outer), VIC
- 8 reviews
- 8 likes
- Verified customer
Shocking
Now that we have finished building with Carlisle Homes I can now honestly write this review based on my entire experience. Not straight after the color selection when we were encouraged to complete a positive review with a $100 eftpos card as a reward. Color selection was perfect. From the start through to the end product Im not satisfied with a lot of things. From reverse building where plasterboards were hung before the actual building is water tight to having to put up with squeaky floor and stairs. The overall workmanship is below avera...
Read morege. Nails are going everywhere but not where it meant to be. Even paces where it meant to be nailed were entirely neglected. Instead of using two nails they just used one nail just to save cost. If I were to build again I wont use Carlisle Homes and neither recommend it to anyone else.1 comment
Carlisle M.Carlisle Homes
Hi shameuford,
Thank you for your honest review. We are sorry to read that you have not been satisfied with your overall build process and are experiencing some potential defects, this is not what we want for any of our clients. ...
Read more We are constantly looking at ways in which we can improve. As such, your comment regarding our reverse build process will be passed onto the appropriate department. shameuford, we take your feedback seriously and encourage you to please contact our customer care team directly at customercare@carlislehomes.com.au where we can discuss your concerns further. Kind Regards, Carlisle ManagementPeterGreater Melbourne (Outer), VIC
- Verified customer
Very helpful, efficient and professional
Everyone at Carlisle has been helpful and friendly. Any questions or requests have been handled quickly and easily and all aspects including costs have been as advertised/estimated. Despite not being able to meet in person due to the pandemic, communication has been excellent and extra care has been taken to compensate for this. Construction has been very efficient and the work appears to be of good quality.
1 comment
Carlisle M.Carlisle Homes
Hi Peter,
Wow, what a wonderful review! Thank you very much for the feedback you have provided. ...
Read more It allows us to praise the staff who have assisted you throughout your journey and also look at avenues in which we can improve. It certainly sounds as though your overall journey with us so far has been a really pleasant one, and we are confident that you will continue to be impressed with the remainder of your build. Thank you again for your review Peter, we really appreciate it. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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AdiGreater Melbourne (Metropolitan), VIC
- Verified customer
Awesome experience with Carlisle homes
I had built a double-storey and even during COVID it was completed well ahead of time. Weekly updates were provided by the building supervisor and a very responsive and helpful Client Liaison Executive. Really impressed with the build too and I just got the handover. The experience has been amazing.
so5jnGreater Melbourne (Outer), VIC
- Verified customer
Excellent Experience!!
This is our second build with Carlisle. What brought us back to Carlisle was their warranty service and the quality of the build.
Our build has been stress free. Our site supervisor was amazing. He was a good communicator, approachable and very easy to work with. He went beyond and above to give us the best customer service and a quality build.
One negative point of the building process was the documentation stage. (Before start of the build). We felt that the documentation handling was very poor. We had to correct the same mistake over and ov...
IvanGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Excellent service from the sales and Client Liaison Executive team
Since the first step into the Display home, the sales team provided an excellent service, they provided suggestions to me for the contents of the house (e.g. use other alternatives instead of others to meet the budget I have). If I have any questions about the costs or related to the items, the sales lady and sales assistant replied me quickly and explained in detail. After sales stage finished, and then Client Liaison Executive (CLE) also provided excellent service, she replied my email/enquiry quickly and explained the questions to me in deta...
Read moreil. The cost of building meets my budget. House is still in construction stage, so I cannot comment the workmanship as it is not finished yet. Hopefully it has good quality. The speed of the construction is efficient.- Verified customer
Great experience
During our journey with Carlisle we met some wonderfull people starting from choosing the package that suit our budget to the colour selection with a professional staff who gave us an advice for every single thing that we might miss . Finally with the building process which was quiet smooth despite the pandamic time that we all had and everythi g done on time . So happy with the experience with Carlisle.
1 comment
Carlisle M.Carlisle Homes
Hi Great experience,
Thank you for your wonderful review on your entire experience with us. ...
Read more It is so wonderful to note that our team have been professional and reachable the whole way along your journey. This is obviously such an important part in ensuring a smooth build process. No build is without its own hiccups or hurdles given the enormous amount of coordination and work that goes into building a new home. We love to read that despite building during a pandemic our team provided communication and reassurance and things were quickly back on track. Great experience, we wish you all the very best in your brand new Carlisle Home! Kind Regards, Carlisle ManagementGevergiz M.Greater Melbourne (Outer), VIC
- Verified customer
Great Experience
Firstly, I was very impressed with the customer service, always very helpful and honest, told me areas where I could save money and also gave me great advice in making choices based on my budget.
House was to a great standard, no major issues. Had some minor issues such as paint some doors being chipped and some areas that needed gap filler, but the site supervisor immediately dealt with the issues without any comlpaint and rectified them. Building contract was honoured fully according to the agreed price.
1 comment
Carlisle M.Carlisle Homes
Hi Gevergiz M.,
Thank you for your kind worded review on our entire building journey. ...
Read more Its fantastic to read that when you told the Construction Supervisor you had paint concern he addressed the concern straight away. This is exactly how all minor concerns should be handled. Our team wish you many happy years in your new home. Kind Regards, Carlisle Managementdishna E.
- 2 reviews
- Verified customer
Awesome builder
Hi built my home with Carlisle and I am really happy with their highly professional customer service and most importantly the build quality of the house. I have been living in my new home for the past 3 months and so far nothing to complain at all. If I build again it will be definitely with Carlisle. A big thank for the Carlisle team.
1 comment
Carlisle M.Carlisle Homes
Hi Dishna E,
Thank you for your lovely review on our entire building journey. ...
Read more We really appreciate your comment in regards to our customer service and your quality of your home. Dishna E, hopefully one day we will be lucky enough to build for you again in the distant future. Merry Christmas from the entire team at Carlisle Homes. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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- Verified customer
Great Experience - Highly Recommend.
Being a First home buyer, I had some pre conceived notions has I had heard that builders can be very dominating and not at all helpful once you are signed up. Now that I have been through the journey of building my home with Carlisle, I have to say that the My journey has been a enjoyable process and a smooth ride. First I finalised on the floor plan I was keen on and the builder that ticked most of my requirements. With my Budget I was drawn to Easyliving range and EDGEWOOD 23 floorplan. Then apart from the range they offer and the colour sel...
Read moreection, I have to say that my interaction with their Sales Consultant - [name removed], in the initial stages definitely sealed the deal for me in terms of deciding to sign contract with them. [name removed] made me feel very comfortable and he never made me feel rushed, he was always available and when not he would always come back to me via email. He was very detailed in the information he would provide me and never brushed off any of my queries. We had a lot of back and forth via emails. Once I decided to go ahead with Carlisle I have to say that at each stage of the build, I was met with one of their capable team members, and each one of them did their job with great sincerity and guided me and managed all the communication very well. From the color selection meeting managed by [name removed] to the Client Liaison Executive - [name removed] who kept me informed and up to date with all the paperwork, variations and finally the Site supervisor - [name removed] who updated me on the progress of the house till our settlement. I could not have asked for a better team and with the amount of information you have to be aware of and relay on yourself to make sure you don't miss on something, I have to say final result has been as expected along with a great experience. No major hiccups and neither was I made to feel ripped off at the end of the whole journey. So thank you Carlisle Team for making the journey a little less stress free for someone who had not much knowledge when starting off, though now has learned a lot through your care and has a beautiful home to move into.1 comment
Carlisle M.Carlisle Homes
Hi Sonal,
Firstly, congratulations on receiving your keys and moving into your new beautiful first home. This must be such an exciting time for you and we were thrilled to be a part of this journey with you. ...
Read more We can’t thank you enough for your kind words and comments relating to our team her at Carlisle Homes. Our aim is to ensure that we provide our clients with a memorable experience and it sounds like we have delivered this for you. Sonal, thank you again for your wonderful review. We hope we are lucky enough to build for you again someday. From the team at Carlisle Homes we wish you a Happy Festive Season and a Happy New Year. Kind Regards, Carlisle ManagementSanMelbourne
- 3 reviews
- 3 likes
- Verified customer
Stay Away; not sure how they get 4.7 stars
One of the worst experiences building a dream home (Astoria Grand) on the west side of Melbourne spending tons of money with the builder who is no different from any other ordinary builder. Have been struggling with so many defects even after 2 years post handing over. Firstly the build had so many issues and their build team was there for more than six months fixing defects everywhere. Another nightmare is their warranty team who always start with a NO without understanding the problem; Firstly they never acknowledge the issues and would give ...
Read moreall the possible excuses to avoid the work. We did not write any review for this long with the hope they would fix the issues. No longer have the patience to follow up with the warranty team whose staff needs some sort of customer handling training. Escalated the issues to the highest possible people in Carlisle with no results. Would give them 0.5 stars if possible. PM me in case someone wants to know about the build defects, ongoing issues and bad experience that we continue to face at the hand of the Carlisle customer service and warranty teams1 comment
Carlisle M.Carlisle Homes
Hi San,
Thank you for your review and expressing your concerns you are currently having. ...
Read more It is disappointing reading that you feel we are no different to other builders out there as we really pride ourselves on our build quality and customer service. As you are aware both our construction and warranty teams have been working very closely with you to get your concerns and items addressed. San, please note that we are here to work with you and will never walk away from any legitimate issues you have outstanding in your home. We hope you have a great Festive Season and we will touch base with you in the New Year. Kind Regards, Carlisle ManagementMickGreater Melbourne (Inner), VIC
- Verified customer
Awesome builder! highly recommended.
Had our Sacramento completed by Carlisle recently within 3 months. We would highly appreciate Carlisle’s work, systematic updates at each and every stage. [name removed], one of the best site supervisor we had and [name removed] from HQ really has made all this possible with smooth communication and guidance. THANKS GUYS.
1 comment
Carlisle M.Carlisle Homes
Hi Mick,
Firstly, thank you for your kind worded review. ...
Read more We couldn’t be happier to read that you really enjoyed your entire building journey with us. Our team strives on providing open communication to our clients from point of sales through to the settlement of their home, so it’s great to hear we are achieving this with your building journey. Mick we would like to thank you for taking the time to complete this amazing review and we wish you all the best in your new Sacramento. Kind Regards, Carlisle ManagementKayla KMelbourne
- 2 reviews
- Verified customer
What an experience!
It has been less than 3 months since my home started building and it’s ready to move in!
I defiantly recommend Carlisle homes as a builder for your new home if you are looking for good quality, a fast building process, consistent updates on progress, customer service that explains all your random questions and a smooth experience.
1 comment
Carlisle M.Carlisle Homes
Hi Kayla K,
Firstly, congratulations on your home being ready to move into! This must be such an exciting time for you. ...
Read more We can’t thank you enough for your kind words and comments relating to our team here at Carlisle Homes. Our aim is to ensure that we provide our clients with a memorable experience and it sounds like we have delivered this for you. Thank you for your further recommendations Kayla K, we really appreciate it and we hope you enjoy your brand new home. Kind Regards, Carlisle ManagementThuraiGreater Melbourne (Outer), VIC
- Verified customer
Amazing Built and Seamless Support
We have built our investment home with Carlisle Easy Living. The process was very smooth from the initial display visit to hand over. The price was very completive with lots of upgrades. The sales consultant [name removed] was very open and transparent during tender stage. The price was fixed and there is no additional cost even though Carlisle has to add additional items ( bored piers/retaining walls) during the built.
Our CLE [name removed] was very supportive and promptly responded to all queries and changes requested post contract. We had ...
Graeme Western District, VIC
- Verified customer
Very satisfied (once again)
We are at the commencement stage of house number 6 built by Carlisle. Living 3 hours away we have found them so easy to deal with, from the first visit to the display home office to handover of the finished product.
All staff at Carlisle are professional and knowledgeable, so it made our initial selections easy.
Any issues with the build were resolved promptly to our satisfaction.
The fact that we have returned to Carlisle repeatedly shows our faith in them.
Would recommend highly!
1 comment
Carlisle M.Carlisle Homes
Hi Graeme,
WOW! We are absolutely thrilled to have you on board with us for a sixth time! Thank you so much for choosing Carlisle Homes to build your sixth home, we really appreciate your returning business! ...
Read more Our staff will really appreciate your feedback and it certainly does not go unnoticed. Thank you for your further recommendations Graeme and we hope you enjoy your beautiful new home for many years to come. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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- Verified customer
Positive Building Experience
My husband and I were looking for a two storey home with a master bedroom downstairs and chose Carlisle as they had a 48sq home that met all of our needs. We had a positive experience from the time of our sales quote. We signed on and didn't plan to build for 10 months and during this time we were kept informed on the things we were required to do pre-knockdown to ensure our rebuild went smoothly. We were assigned a fabulous CLE that we can't rate highly enough. She answered all of our emails promptly and with all relevant information. We felt ...
Read morelike we had a lot of questions and enquiries, but were never made to feel like we were a bother. Anything she couldn't answer, she sent the information request to the relevant department and got back to us straight away. I'm sure our relationship with our CLE (and SS) made our build the positive experience it was. We had our colour selection day and were also very happy with the colour and electrical people that were assigned to us. It is so much to choose in one day but we had been into SPECTRA several times and had a lot of photos and images from Pinterest which made it easier to find colours and items we wanted to create the look we were after. Our Tender day went well. We found a few items that were incorrect, but they were very quickly fixed up on the day. Our build was delayed by about 6 weeks as we were building in winter and due to our soil, it was just too wet to pour the slab. Although it was frustrating, neither party was at fault and we were keep informed of the progress by our SS and our questions were always answered quickly. We conducted two private inspections and an inspection at PCI and no major issues were found. We couldn't do them throughout our build due to COVID restrictions, but we were sent copies of Carlisle's inspector's reports and again our SS kept us informed about what they were fixing etc. Once the build got going it was completed within 5 months. We have just completed handover and are happy with the final product. Our sales quote was very close to our final total. We made some alterations where the price was only an estimate until our Tender appointment, but we were always given a rough price before so we had no big surprises. Overall, we found our CLE and SS to be fantastic with their communication and are happy with the quality of our finished home and as a result we would recommend Carlisle based on our experience.1 comment
Carlisle M.Carlisle Homes
Hi Natasha Z,
Thank you for sharing how wonderful your entire experience with us has been....
Read more It is great to read that our team kept you well updated throughout the building stages of your journey, especially as you were not able to attend yourself due to COVID-19 reasons . We are highly confident that this level of customer service will continue all the way to your 3-month warranty stage of your journey. Natasha Z, from the team at Carlisle Homes we wish you a wonderful Festive Season and thank you again for your review and we hope you enjoy your beautiful new home for many happy years to come. Kind regards, Carlisle ManagementIda DGreater Melbourne (Outer), VIC
- Verified customer
This is perfect
My husband and l had great experience specially when we were choosing our colours for our home they where very helpful with helping us to choose the right colours. Our supervisor is friendly and made sure to keep us updated with what is happening and the process of the build. Removed] was very pleasant anything we weren’t happy with he has got it fixed for us.
1 comment
Carlisle M.Carlisle Homes
Hi Ida D,
Firstly, we would like to thank you for sharing your experience so far. ...
Read more We are truly honoured to read your feedback and are overjoyed to hear that you are happy with your relationship with our team so far and that your building journey has been a smooth one. Thank you again for your fantastic review Ida D, we are confident that you will be moving in to your brand new home before you know it. Kind Regards, Carlisle ManagementMichael Kerry LukeGreater Melbourne (Outer), VIC
- Verified customer
Carlisle Homes Experience - Excellent
This is our second build with Carlisle Homes, and the first for our son, being is his first home. Our experience has been nothing short of excellent and we thank all the team for their efforts, communication and professionalism. Looking forward to being completed in the early new year and our son moving into a magnificent new home - Thanks Carlisle Homes for making the process simple, seamless and effective.
1 comment
Carlisle M.Carlisle Homes
Hi Michael Kerry Luke,
Thank you so much for choosing Carlisle for a second time. We are very excited to take this journey with you again. ...
Read more Sounds as though things progressed smoothly the first time and we are confident that it will be no different with this new project. Michael Kerry Luke, we look forward to continuing the build and delivering a high quality product that you can enjoy. Kind Regards, Carlisle ManagementParveenGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Great service
The experience was great, and we had a good time with the whole process from start to finish.
The team were very helpful and the supervisor was friendly and made sure the process was easy to follow and understand through each step. The house came out as per the plan without any issues and the building time was concise, with good communication when each stage was complete.
1 comment
Carlisle M.Carlisle Homes
Hi Parveen,
Thank you for sharing how wonderful your entire experience with us has been....
Read more It is great to read that our team kept you well updated throughout the building stages of your journey and that this level of customer service continued all the way to the 3-month warranty stage of your journey. Parveen, thank you again for your review and we hope you enjoy your beautiful new home for many happy years to come. Kind Regards, Carlisle ManagementZalak PatelGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Piermont 26- Excellent quality and customer service
I waited till I got the key of my home from Carlisle homes so that I can give the honest review about the whole process. Our Journey with Carlisle homes in building our dream home has been extremely wonderful. From the beginning, [name removed],our Client Liaison Executive was cooperative and precise with her work. During covid's lockdown period, she went above and beyond to get our contract ready in time so that we can submit that in the bank before the deadline! She was friendly, professional, and knowledgeable and has made the building proc...
Read moreess very easy. Then, it was such a pleasure to know our site manager, [name removed]. He ensured the Carlisle's quality is maintained and advised us of any issues and progress of the construction every week. Overall the Carlisle has really made our built such a wonderful and pleasant experience. Well done team, keep up the goods work.1 comment
Carlisle M.Carlisle Homes
Hi Zalak Patel,
Firstly, congratulations on receiving your keys and moving into your new dream home. This must be such an exciting time for you and your family. ...
Read more We can’t thank you enough for your kind words and comments relating to our team her at Carlisle Homes. Our aim is to ensure that we provide our clients with a memorable experience and it sounds like we have delivered this for you. Zalak Patel, thank you for your wonderful review, we really appreciate it and we hope we are lucky enough to build for you again someday. Kind Regards, Carlisle ManagementQuestions & Answers
Shahed K.asked
Hi Carlisle Team,
We are considering to build a double story affinity range home.
However we would like to put laminate flooring instead of carpet.
Would Carlisle allow this both downstairs and upstairs?
Thank you.
No answers
Samasked
Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
No answers
Sharmad K.asked
Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?
3 answers
Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....
Carlisle M.Carlisle Homes
Hi Sharmad K,
Thank you for your question.
Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.
The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.
Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.
If you have any further questions or require any further information please do not hesitate to contact us directly.
Kind Regards,
Carlisle Management
Awesome guys thanks for the prompt response to my queries.
Details
Category | Home Builders |
---|---|
Types of Homes Available | One-Storey and Two-Storey |
Major Defects Warranty | 25 years |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi Matt M,
Thank you for your review. ...
Read more We are sorry to hear about the ongoing issues that you have experienced while trying to get your Actron system installed. Please note that having your appliances installed and commissioned after settlement is the standard process here at Carlisle Homes which is outlined in your contract. Rest assured our construction team are working extremely hard to get to the bottom of the issue you are experiencing with your Actron unit. If you have any further concerns please do not hesitate to contact our issue resolution team again at issueresolution@carlislehomes.com.au Kind Regards, Carlisle Management