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Carlisle Homes

Carlisle Homes (page 4 of 6)

4.7 from 5,210 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    4.5 (84)
  • Site Admin
    4.1 (71)
  • Timeliness
    4.5 (77)
  • Structural Integrity
    4.2 (65)
  • Plumbing & Waterproofing
    4.0 (68)
  • Electrical & Lighting
    4.2 (73)
  • Flooring
    4.0 (69)
  • Transparency
    4.1 (70)
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Damien

DamienGreater Melbourne (Outer), VIC

  • Verified customer

Very good experience. Would build with Carlisle Homes again!

published

Our build was managed well by our site supervisors (we had two), however we had a few challenges with our first Client Liaison Executive - difficult to get hold of, didn't respond to phone calls or emails. Our second CLE was good.
Overall we were happy with the quality of our home and we have not had any significant issues post handover.
Due to the promotion we secured in the beginning, we managed to choose additional extras to add to our home which was a bonus!

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Ajay K

Ajay KGreater Melbourne (Metropolitan), VIC

  • Verified customer

Very Good Overall Service and Outcome with Our New House Build

published

Given the hurdles along the way, the build process was managed well by our consultants [name removed] & [name removed]. The build quality was also overall good, there was some issues that needed to be sorted - and this was done a reasonably timely manner, although it was frustrating to have to be available when the tradies would come back to finish off work. Given the size of the house, it was built in a timely manner. My private building inspector was also mostly happy with the job. Carlisle is a reliable builder - as long as you are happy with what they have in their range. However they may not be the best option, if you want to have lots of options to upgrade, do things a little outside the square etc.

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Christy

ChristyTasmania

  • Verified customer

Good quality, good service!

published

Generally everything is good. We found some defects but Carlise has fixed for us. We have a good CLE. We spent around 410k for double story (40). We are happy with Carlise’s work so far.

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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Great customer service. Watch out for add up fees.

published

Carlisle homes offers great customer service. They are friendly and helpful. They try to help you out as soon as possible.

Carlisle homes may charge a fee called “material handling fees” if the width of the side of your house is smaller than the truck could go through. It is always better to check all the price before putting any deposits.

One thing we would advise future customers to watch out is that you have to double check every word and code of the items you choose on the contract.

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Hari

HariGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great customer service

published

Carlisle home have been built good home. I choose Monaco design The building was well built, good standards. I have received good customer service and have been kept upto date information at every stage and quick reply and response for all my queries. Overall its hassle free experience to build house with Carlisle. The supervisor was good and kept updated on weekly basis. The cost was quite upfront and built as per the display home standards which is what i really liked about them.
Type in your project number – J1008954

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Customer focused

published

We really appreciate efforts of site supervisor and construction manager for understanding our concerns and fixing those quickly. There were few hiccups at the start but construction manager and SS fixed the issues as soon as they were highlighted.

Really customer focused. We will definitely recommend Carlisle homes to others as well.

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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JFB

JFBCentral Highlands and Goldfields, VIC

  • Verified customer

OVERALL Pretty Good

published

Would of given 5 stars however we did have an issue with A & L, to which the construction manager advised that they will enforce the contract if payment is refused.
Other than that our experience was pretty smooth, our Sales Consultant was great (Greenvale), Colour Selection were awesome, Supervisor was very easy to deal with, Warranty Process was excellent and most o fall our CLE was amazing!

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Rey

ReyCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes
  • Verified customer

sorted and actioned promptly

published

We built with Carlisle in gisborne and we chose one of the affinity range.

Disappointment is what we got. Supervisor was inexperienced, we got sent a second grade tradies. Tiles are uneven and Carlilse is saying it’s under Australian tolerance/standards which is a nightmare, grout was yellowish when turned over to us. A lot of spots on the paint work. Rubbish all over the place outside the house. Brick works are a mess.

We felt neglected from the very beginning till the end... we did have someone from the warranty people did some touch up for the paint and other stuff.

Our next door neighbor is with Carlisle too, we have the same situation.

A big mistake building with Carlisle!!!

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Sheeba V. Thomas

Sheeba V. ThomasGreater Melbourne (Outer), VIC

  • Verified customer

Doing a great job as usual!

published

We are very happy with Carlisle Homes as a first time builder. Our home was built well and the key was handed in perfectly within the due dates! Though we had couple of post construction issues here and there after moving in, it was solved by Carlisle as soon as they could. The final cost was just the same as our estimated cost which was very impressive!
Home design: Edgewood 25

2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Sheeba V. Thomas
Sheeba V. Thomas

Thank you

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Mag Wong

Mag WongGreater Melbourne (Outer), VIC

  • Verified customer

Yes! Carlisle built houses what we call HOMES.

published
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Brittv

BrittvGreater Melbourne (Outer), VIC

  • Verified customer

Love our home.

published

We love our home. We had a delightful experience with Carlisle Homes and would recommend them to anyone wanting to build. We had a few minor hiccups throughout the building process, however, these were quickly rectified.
Although we do have some chips around our tiles and communication after handover did drop-off a bit - mainly with the site supervisor.
The staff at head office were always very helpful, and our client liaison (Emma) was so incredibly helpful and easy to communicate with.
Thank you Carlisle!

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Miranda

MirandaGreater Melbourne (Metropolitan), VIC

  • 6 reviews
  • Verified customer

One of the better builders

published

This is our second time building, the first company we used was a major builder too, but I found the process with Carlisle to be slightly better, especially with their colour selection. Of course mistakes were made during documentation and the the actual build, but with all volume builders you'd expect this. Id hoped the quality of the finish would be slightly better, as per their displays, but I wouldnt say this is the case with the whole house, but most of it was fine. As for building with them again, I would consider it as their layouts are beautiful and practical, but this time would keep an eye out for better quality workmanship (especially in areas which arent seen such as behind doors)

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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anu r.

anu r.

  • 2 reviews
  • 5 likes
  • Verified customer

Great new home made more easy and comfortable by Carlislehomes!!!

published

Experience with sales consultant was average but everything after that was smooth and perfect. Starting with colour selection and the professional approach consultant had. My customer service representative was a true example of how a company should serve their customers. She went above and beyond my expectations and made the whole process of knock down rebuild so much more simple.
We had a very cooperative supervisor and he did provide us with timely and professional updates. He just didn’t handle our queries he also effectively assisted us even after moving into our house.

Would definitely recommend Carlislehomes!!!!

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Shadab B.

Shadab B.Greater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Fast and good!

published

Carlisle moved fast and good right from start. Had few issues with the site supervisor which when replaced had a smooth sail.
You feel satisfied when there is visibility of what's happening and Carlisle does this very good.
They were however slow in responding to the third party inspection reports. In some cases they did not give me evidence of the fix. This one thing they need to work on.
Overall quite happy with he quality of workmanship but still there is a room for improvement.
Cost wise, I think they are fair, except few upgrades which were shockingly pricey.
Happy and would recommend it to others.

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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SST

SST

  • 2 reviews
  • Verified customer

A good satisfactory outcome

published
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Naga S

Naga SGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Quality build & good customer experience

published

Overall I'm happy by choosing Carlisle to build my first home when I compared the build quality and timelines with other builders around my estate . I would say both my site supervisor & CLE has done their due diligence in fixing and following up the issues which encountered throughout the build process . We do have an outstanding electrical pre-wiring defect for one of security camera which is not aligned to the initial plans but hoping to get this sorted further during our warranty inspection . So far it's going great in our new home and don't have any significant issues to point on build .

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Asanka

AsankaGreater Melbourne (Outer), VIC

  • Verified customer

Good Service

published

We built our investment property in Clyde with Carlisle homes. The service has been good throughout the whole process. The designs are of the highest quality with the most practical floor plans for living .Sales staff were very good in providing details of the display house, inclusions etc..Studio selections were done quite easily with good recommendations from the design consultant who was very professional
Client Liaison Executive was helpful throughout helping us with the changes we requested and responding to our queries.
Site supervisor provided a good service to by providing frequent updates and also picking up on things that needs to be rectified.
The house was built soon without delays .

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Harry

HarryHoppers Crossing

  • 2 reviews
  • 2 likes
  • Verified customer

Happy customer

published

Very well managed. Just got the keys today so looking forward to it . not expecting any issues as the house is looking good in the final inspection. Gone as planned and finished well ahead of the time.

1 comment
Carlisle Homes
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Daniel Scuteri

Daniel ScuteriGreater Melbourne (Outer), VIC

  • Verified customer

Excellent

published

Loved the whole process from start to finish. Builder had been very helpful in the process, questions that I weren't sure on, he had answered honestly. Very satisfied with Carlisle Homes :)

1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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  • Verified customer

Excellent service Happy Build

published

It was our first time building and choose Carlisle Home was the best choice we have ever made.It was easy to communicate, their service was great! Anything we didn't understand, they would of explained it to us very well. The process of the building was excellent, everything was going as planned. Overall we were very happy with the speed and the building itself. After the key was handed to us, however we were able to spot some issues like the light wasn't working or the window wasn't place in properly, but Carlisle Home was very responsible and took care most of our problems. One thing i found it bit frustrating was the fact that sometimes it can they them few weeks to fix the problems but overall we are happy building with Carlisle

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Page 4 of 6
See all Carlisle Homes reviews

Questions & Answers

Shahed K.

Shahed K.asked

Hi Carlisle Team
Is it possible to to Rear Flip the Rothwell 29 ?

No answers
Sam

Samasked

Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.

No answers
Sharmad K.

Sharmad K.asked

Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?

3 answers
Bala Pasupuleti
Bala Pasupuleti

Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Sharmad K,

Thank you for your question.

Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.

The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.

Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.

If you have any further questions or require any further information please do not hesitate to contact us directly.

Kind Regards,
Carlisle Management

Sharmad K.
Sharmad K.

Awesome guys thanks for the prompt response to my queries.

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

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