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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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Bijal P.Greater Melbourne (Inner), VIC
- Verified customer
Great builder
Our house build process was very well organised and all the communications was very smooth with the staff. From the colour selection to build start process was very good. It was pleasure going through all the colour selection. After the build start, we were directed very well and got timely construction update.
1 comment
XIAOGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Love their service.
We have moved to our new house last weekend. Have enjoyed the journey with Carlisle since the very beginning. The staffs we dealt with, display house sales & customer liaser & site manager & interior designers are all very professional and friendly. Interior designer helped us through out color selection and the color scheme turned out very pretty.
1 comment
Carlisle M.Carlisle Homes
Hi XIAO
Thank you very much for choosing to build with Carlisle Homes. We are so pleased that you have thoroughly enjoyed your journey with us....
Read more Its very fantastic to read that our entire staff have been professional and friendly throughout your build with us. It’s so rewarding when our clients provide positive feedback for the entire building journey. Our team couldn’t be happier that you are happy with the end result of your lovely home. XIAO, thanks again for this amazing review. We hope you enjoy your beautiful new home for many more years to come. Kind Regards, Carlisle Management- Verified customer
Very happy with the build
We built with Carlisle homes in 2018. Everything from start to finish was very good. We had some issues after the built which were handled in timely manner. We built Granada with them. The house was build in 5-6 months. Everything stage was done almost on time. Site manager was also available to do the site inspections. Warranty team is very help full so far. They are very responsive to emails. So overall i would say we are very happy with Carlisle Homes. If i get a chance i will build again with them.
1 comment
Carlisle M.Carlisle Homes
Hi Dee,
Thank you for your review. ...
Read more We are thrilled to read that you are happy with your Carlisle Homes after almost two years. It’s so rewarding when our clients provide positive feedback for the entire building journey. Our team couldn’t be happier that you are happy with the end result of your lovely home. Dee, thanks again for this amazing review. We hope you enjoy your beautiful new home for many more years to come. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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STEVE MCCAULEYGreater Melbourne (Outer), VIC
- 2 reviews
- Verified customer
Our Dream Home
We just had settlement for our new home, The Cottesloe 36. Our site Manager was so helpful and approachable. His communication was flawless, responding to emails within a few hours every time and assisting us with questions, even after settlement. We have really enjoyed our building journey with Carlisle Homes and would highly recommend to anyone wanting to build a new house.
1 comment
Carlisle M.Carlisle Homes
Hi STEVE MCCAULEY,
Congratulations on the settlement of your brand new Cottesloe 36....
Read more Our team strives on providing open communication to our clients from point of sales through to the settlement of their home, so we are absolutely thrilled to read that we achieved this throughout your building journey. STEVE MCCAULEY, we would like to thank you for taking the time to complete this amazing review and we wish you all the best in your new beautiful home. Kind Regards, Carlisle ManagementChitoGreater Melbourne (Inner), VIC
- Verified customer
Stress free experience! Given a chance I'll do it again!!
The CARINYA16 was built as per contract time, my supervisor and client liaison executive was the dream team of construction. The construction process was very efficient without losing any attention to details. I receive a call every week regarding stage update, at the end the quality of the house is very similar to their display home and was delivered under budget.
1 comment
Carlisle M.Carlisle Homes
Hi Chito,
Wow! What a fantastic review to receive. Thank you very much for sharing your construction experience with us. ...
Read more Your Client Liaison Executive and Site Supervisor will really appreciate your kind words and we are confident that this high level of service will continue throughout the warranty stage of your journey. Chito, thank you for your great review, we wish you many memorable years to come in your brand new home. Kind Regards, Carlisle ManagementVikramVictoria
- Verified customer
Perfect
We are very happy and pleased with Carlisle homes and their professionalism of work and customer service this was our second home we built with them from the initial process to the end of the building process everything was smooth and amazing. Would highly recommend them to anyone. Thanks to Carlisle and their staff [Names Removed].
1 comment
Carlisle M.Carlisle Homes
Hi Vikram,
Thank you for such a wonderful review, we really appreciate your feedback....
Read more Congratulations on building with us for the second time! What a fabulous achievement. We are so happy that our team have yet again impressed you with the service provided. We hope you enjoy many happy years in your brand new home. Kind Regards, Carlisle ManagementMatthewGreater Melbourne (Outer), VIC
- 2 reviews
- 1 like
- Verified customer
Will definitely recommend Carlisle Easy Living.
From the start the process with Carlisle Easy Living was easy and streamlined. In the early stages all our questions were answered promptly, and colour selection was made a breeze with the help of the colour specialist.
The build started quickly, and once it did everything happened so fast. From site cut to handover was 16 weeks. Overall the finishes were amazing and we couldn't be happier. There were no unexpected costs along the way, and we received weekly updates from our site supervisor. Every team member along the way has been helpful and professional. We will definitely recommend Carlisle Easy Living to anyone wanting to build an amazing quality house on a tighter budget.
1 comment
Carlisle M.Carlisle Homes
Hi Matthew,
Thank you for your review. We are so pleased that our Easy Living range was perfect for you and your needs....
Read more Building a home can be a daunting experience which is why we have aimed to provide all of our customers with an easy to follow process to ensure a smooth and enjoyable experience. Reading that this has been the case for you is fantastic and we are sure that this will continue throughout the warranty stages of your new home. Matthew, thank you for your review and further recommendations, we appreciate your feedback. Kind regards, Carlisle ManagementAbhijit R.
- 2 reviews
- Verified customer
Build process - Site Supervisor Rocks !
The most important part of a home construction is definitely the actual construction and the final product, however great the company is, process is, it finally boils down to the design to implementation. We were extremely lucky to have [name removed] as our site supervisor. His professionalism, passion, dedication, commitment and client relationship was exemplary. For an emotional client, building their PPOR, it is so critical to have a reliable site supervisor with knowledge, control and efficiency to address any concerns. It is probably beca...
Read moreuse of Carlisle as a big brand we were privileged to encounter such great attention from the site supervisor. The entire build was very quick, defects/observations addressed on time and the quality is as expected based on our price and design. If we ever build with Carlisle again, it would be due to our site supervisor, as his efforts to keep things smooth and onto the quality was visible. As in every build, there would be occasional hiccups, errors and delays, hence kudos to everyone in the background who were able to turnaround in an efficient and responsible manner in demanding times, which brings me to mention our CLE - [name removed], she must have had nightmares to keep up with our complexities. Overall its a good experience.1 comment
Carlisle M.Carlisle Homes
Hi Abhijit R,
Having a team that supports you throughout your journey is the key to a memorable build, and we can’t thank you enough for your kind and positive comments towards our Site Supervisor and CLE....
Read moreWe have no doubt that this level of service will continue throughout your warranty phase. Abhijit R, thank you for again for kind worded review. We hope we are lucky enough to build for you again someday. Kind Regards, Carlisle Management- Verified customer
I am extremely happy that I chose Carlisle Homes as my builder.
Initially I thought, because of this Covid situation, the whole building process will get delayed. Surprisingly Carlisle could handed over the house key to us before the agreed date. The staff at Carlisle Homes has very good customer service skills, especially CLE respond very quickly in professional and empathetic manner. There were minor issues at the time of PCI, but supervisor attended to them in timely manner.I would highly recommend Carlisle Homes without any hesitation they are one of the best in the market.
1 comment
Carlisle M.Carlisle Homes
Hi Sarj Felix,
Firstly, congratulations on receiving your keys and moving into your new dream home. This is such an exciting time for you! ...
Read more We can’t thank you enough for your kind words and comments relating to our team her at Carlisle Homes. Our aim is to ensure that we provide our clients with a memorable experience and it sounds like we have delivered this for you. Sarj Felix, thank you for your further recommendation. We hope we are lucky enough to build for you again someday. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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BlessingsGreater Melbourne (Outer), VIC
- Verified customer
Great End-2-End experience
I built a T-Range house - settled in November of 2019. My journey was easy from pre-sales right through to post warranty inspection period. I had to delay my review so as to fully assess Carlisle's performance across all stages of the customer journey. I can testify that the team (Sales/Color Designer/CLE/Site Supervisor/Warranty Coordinator) assigned to my project did everything in their power (including Management's powers through escalations) to ensure that I built the desired design within budget.
The workmanship was quite commendable, pr...
Read moreoject was completed ahead of contractual schedule, all promotions were applied as advertised, fixed price was correct to the last cent quoted in pre-sales. I am satisfied with how everything was handled. This is is what I expected as per recommendation from colleagues who had built with Carlisle Homes. More-so, here is what excited me the most - which I thought Carlisle went over and above our expectation. Firstly, Carlisle moved me from EasyLiving to T-Range as soon as my T-Range design, originally chosen, became affordable under the Big Deal promotional offer of 2019. This was done without any migration cost to me. Secondly, When my bank undervalued my project, Carlisle management were very helpful in timely modifying my project and bring down the expected outlay thereby saving the project. Thirdly, all the minor issues noted at settlement and those identified after moving in, were fixed timely. I highly recommend building with Carlisle Homes. Obviously with all high value projects, there will always be issues and/or misunderstandings. With Carlisle, the issues were minor. The only significant factor I didn't like was their policy on crossover damage where the customer is liable to council crossover damages. I had to pay for the reconstruction of the council crossover even though I had pictures of Carlisle's Tradies' heavy vehicles parked across the crossover rather than over the crossover. The council wanted to help but could not as the Asset protection permit was in my name. On the overall, my building experience was great.1 comment
Carlisle M.Carlisle Homes
Hi Blessings,
Thank you so much for acknowledging our quality of homes and customer service, we really appreciate your review! ...
Read more We believe that regular communication and a high level of customer service is paramount when aiming to provide our customers with an outstanding experience, so to read that our team have certainly provided this to you is just wonderful. Blessings, thank you for this kind worded review we hope that one day we are lucky enough to build for you again in the near future. Kind Regards, Carlisle ManagementRaj SGreater Melbourne (Inner), VIC
- 2 reviews
- Verified customer
Excellent customer service!!
Built a two storey house with them and I must say its been a very good journey. What stood out was the excellent customer service...there were definitely issues but the proactive effort and the dedication shown by their supervisor ([name removed]) and their warranty team was indeed recommendable. Well Done! Built with few other volume builders but by far Carlisle Homes was our best experience.
1 comment
Carlisle M.Carlisle Homes
Hi Raj S,
Thank you for taking the time to share how your experience has been. ...
Read more Encountering minor issues throughout the process of building a new home can occasionally occur however, it is how these are dealt with which is most important. Reading that your site supervisor dealt with all issues promptly and effectively is excellent and exactly how we aim to handle all issues. Raj S, we really appreciate your review and we hope you continue to enjoy your brand new home. Kind regards, Carlisle ManagementJOBAN P.Greater Melbourne (Outer), VIC
- Verified customer
Great Builder in Melbourne
Great experience during building our first home with Carlisle. Highly recommended , professional job, and time frame is great. Quality build throughout process. Happy customer so far, we got out keys this week. Some minor hickups during build but sorted in timely manner. thanks to Carlisle for make my dream true.
1 comment
Carlisle M.Carlisle Homes
Hi JOBAN P,
Congratulations on the settlement of your beautiful first home! This is a very exciting time for you. ...
Read more We are so thrilled to read that despite some minor hiccups throughout the process they were sorted in a timely manner and you still had an enjoyable experience with us. There is no doubt that you will continue receive this high level of service throughout the warranty and maintenance stage of your home. Thank you for choosing Carlisle! Kind Regards, Carlisle ManagementKumarGreater Melbourne (Outer), VIC
- Verified customer
Excellent Customer service
The house was constructed in less than 4months. Great experience with Carlisle sales man to construction manager and supervisor. The admin staff has great experience and they answered all my questions in no time. They always have time to listen and explain the things. Someone has stolen our water tap and the supervisor was fixed in no time. Happy to construct my third house with Carlisle
1 comment
Carlisle M.Carlisle Homes
Hi Kumar,
Thank you for such a wonderful review, we really appreciate this feedback. ...
Read more We really pride ourselves here at Carlisle Homes for delivering homes within an impressive time frame and of course at a display home quality, it is absolutely fantastic to read this has been the case for you. Kumar, we are so delighted to know that all our staff have provided you with outstanding customer service and that you would build with us again. Thank you again for such a wonderful review Kumar. Kind Regards, Carlisle ManagementRohini R.Greater Melbourne (Outer), VIC
- Verified customer
Carlisle has got a very good process for the Build. Happy with the House am getting in Melbourne.
I felt they could provide more time for color selection process and Signing the contract.
Lot of small unknowns in contract could be explained further than the customer reading through the document. Like They can provide a small snapshot of important points that is related to the build, material used, accepted deviations..etc.
Also they could allow some variations during the build process if the customer is ready to pay them regardless which phase of the project you are in. If it is just cosmetic, should be accommodated.
A 3 dimensional view of all our color selections would be a great idea to reduce lot of misunderstandings on the color selection process,
1 comment
Carlisle M.Carlisle Homes
Hi Rohini R,
Thank you for your review and providing us with this feedback....
Read more Here at Carlisle Homes we are always striving to improve our clients experience so we really value your suggestions and comments. Rohini R, we wish you the best of luck throughout the remaining stages of construction and you will be getting the keys to your brand new home before you know it. Kind Regards, Carlisle Management- Verified customer
Beautiful home.
Carlisle managed very well and maintained their standards with the workmanship. They handled every issue very professionally. They know they are building a house which will become home of their clients. They always upfront and there are no hidden costs. In future if we build again we go with Carlisle.
1 comment
Carlisle M.Carlisle Homes
Hi Amarbir,
Thank you for such a wonderful review! We are truly honoured that you chose to embark on the journey of building your home with us. ...
Read more We really pride ourselves on our efficient build times and constructing all of our homes to display home quality so it is great to read that you experienced this. All of our team are dedicated to providing each of our customers with high level customer service and it’s clear from your review, that this has definitely been the case for you. Amarbir, thank you for again for such a great review. Kind Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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CathSCentral Highlands and Goldfields, VIC
- 5 reviews
- Verified customer
Great ongoing support post-build
I have previously submitted a review of Carlisle, and the great experience we had with the build etc.
I am writing this now because they continue to impress me.
We have been living in our Carlisle built home for about a year and a half now, and its lovely. However, recently noticed that some tiles on the floor of our en suite shower were cracked.
We contacted Carlisle about this, and they got straight onto it - In a very short time frame this was all fixed by them.
I continue to be totally impressed with Carlisle and their after-build service. I strongly recommend Carlisle They walk the talk.
1 comment
Carlisle M.Carlisle Homes
Hi CathS,
Thank you for providing us with another review, we love receiving such positive feedback from our clients living in their home!...
Read more Our team pride themselves of delivering high quality customer service at every stage of our customers journey so we couldn’t be happier to read that even 18 months post settlement, you are still receiving this fantastic, prompt service. CathS, we hope you enjoy many years in your beautiful Carlisle Home and if you need any further assistance please do not hesitate to contact us directly. Kind Regards, Carlisle ManagementEliston clydeGreater Melbourne (Outer), VIC
- Verified customer
Perfection
I’m glad i chose to build our home with Carlisle home again .
Carlisle follow best practices of construction and administration process.
This was our second home building with Carlisle It is very easy and flexible process. Specially colour selection representatives from Carlisle very friendly and flexible. She helped me a lot on the day .
Carlisle builds house with good quality of materials and generous in inclusion of upgrades as compared to other builder out there .
I'm proudly happy I'm building my second house with Carlisle homes
1 comment
Carlisle M.Carlisle Homes
Hi Eliston Clyde,
Firstly, thank you for building with us for a second time. There is no higher compliment we can receive than having a return customer, we really appreciate this....
Read more We are so happy to read that our team have yet again impressed you with the service they provide, as you know from previous experience you will no doubt continue to recieve this level of service throughout the rest of your build with us. Again Eliston Clyde, thank you so much for leaving your review, we really do appreciate it. Kind Regards, Carlisle ManagementSreedevikolluruGreater Melbourne (Metropolitan), VIC
- 4 reviews
- Verified customer
Best thing to happen in the recent time
I highly recommend Carlisle homes bcoz of it’s quality and their support.
Everything was within the cost and got good finish.There were some bits and pieces needed to be fixed before handing and our agent managed it well without any delay. Its been almost 6 months and there were no complaints and we are really happy with the construction.
1 comment
Carlisle M.Carlisle Homes
Hi Sreedevikolluru,
Thank you so much for your great review!...
Read more We’re really happy to read that you have enjoyed your experience so far and we are sure that you will continue to do so. Sreedevikolluru, thank you again for your review and we wish you all the very best for the construction of your home. Kind Regards, Carlisle Management- Verified customer
Excellent Service
We have build an investment property with Carlisle, They very helpful on every stage. We always get update time to time. We got a beautiful house as we expected. Our final cost was the same as estimated. No surprises was given such as hidden cost etc. We are happy customer. Thank you
1 comment
Carlisle M.Carlisle Homes
Hi priti C,
Thank you for your wonderful review! ...
Read more We are so pleased that all of our team provided you with excellent service throughout your entire experience with us. This is exactly what we aim to provide all of our customers. priti C, thank you again for your excellent review and we hope you enjoy your brand new Carlisle Homes. KInd Regards, Carlisle ManagementMandy LauGreater Melbourne (Outer), VIC
- Verified customer
Perfect Buld
We have done our first built with Carlisle in 2017. It was so satisfying that my mom build this year again with Carlisle without considering any other builders. Through our the process it was well presented and well communicated. According to our private inspector for all stages he says Carlisle has done the best job and there wasn’t any issues that he find in all inspections.
We are very happy to build again with Carlisle
1 comment
Carlisle M.Carlisle Homes
Hi Mandy Lau,
Firstly, thank you for being a returning customer! This such a compliment that you chose to build with us without considering other builders....
Read more Building a new home requires effective communication between so many parties-our staff, contractors, suppliers and most importantly, -YOU. We are so pleased to read that in your instance everyone has worked so proactively together to deliver you a quality home. Mandy Lau, thank you again for your wonderful review, we hope you enjoy your beautiful new home! Kind Regards, Carlisle ManagementQuestions & Answers
Shahed K.asked
Hi Carlisle Team,
We are considering to build a double story affinity range home.
However we would like to put laminate flooring instead of carpet.
Would Carlisle allow this both downstairs and upstairs?
Thank you.
No answers
Samasked
Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
No answers
Sharmad K.asked
Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?
3 answers
Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....
Carlisle M.Carlisle Homes
Hi Sharmad K,
Thank you for your question.
Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.
The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.
Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.
If you have any further questions or require any further information please do not hesitate to contact us directly.
Kind Regards,
Carlisle Management
Awesome guys thanks for the prompt response to my queries.
Details
Category | Home Builders |
---|---|
Types of Homes Available | One-Storey and Two-Storey |
Major Defects Warranty | 25 years |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi Bijal P,
Thank you for such an excellent review!...
Read more We are absolutely thrilled to read that at every stage of your journey with us, your experience has been great. Thank you again Bijal P for your very kind words and we wish you all the very best in your brand new home. Kind Regards, Carlisle Management