Problems everywhere. No Warranty support.
Extremely poor build quality. Nothing like the display. They do everything they possibly can to avoid conducting any repairs. To the point it’s actually a joke. I will upload photos of their workmanship. They send inspectors out and they say “It’s ok, it’s within standards and tolerances”. Complete waste of time taking days of work to here responses like this to defective items that are clearly defective. It’s not even up for debate. Yet their report states that it’s ok, and it’s acceptable. NO ITS NO...Read more

We are having the worst experience building our dream home with Carlisle homes. This feels like the worst mistake of our life and we regret trusting Carlisle homes to build our dream house. We are building Montpelier 51 double storey , highly upgraded house in Harpley estate, Werribee for our living as it is our dream house and we have spent more than half a million dollars in constructing this house. Since the beginning of construction we have faced nothing but problems.
Our sales experience wasn't good either but we were assured by the Gener...Read more

Our nightmare started when we moved into our Bordeaux design home built by Carlisle Homes over 7 years ago.
From the first event after Carlisle Homes issued Occupancy permit assuring everything has been satisfactory to their standard. When we tested the spa the water poured right through ground floor as there was no pump attached to it. Later was advise the plumber forgotten to bring the pump but it was due for handover.
Second issue after cooking a meal turning the canopy fan on the smoke fills up the kitchen as it turns out there was no escap...Read more

We liked Carlisle's floor plans, they suited our family but friends that had built with Carlisle prior to us had issues and recommended us to hire a private building inspector. This was well worth the extra cost but we found Carlisle's building team and site supervisors quite hostile to us doing this. Carlisle were very reluctant to fix blatant defects and mistakes that did not meet minimum building practices. We were told by Carlisle's own building supervisor "if you want a quality build don't build through a volume builder". Aside from the ...Read more

We have to say that the building process was smooth and pleasant. However we are extremely disappointed with the warranty department on how they handle the building defects after settlement.
We had couple of defects after settlement. Downpipe was leaking, heating was not working, and the sewer drainage is blocked and overflowing. We reported to Carlisle Homes warranty department, took them a while to send out an officer to have a look on site. The downpipe and heating are fixed now, however sewer drainage is a nightmare.
First of all, Carli...Read more

Sales process was easy and friendly. Then it becomes hard work.
With any build you expect you will need to be across everything to ensure it is right, but error after error with our build now and having to constantly be triple checking is exhausting because no one can do their job accurately or with care.
Selections we made weren't noted on the documents and thus incorrect, items missed all together from being built. The build has been quick which is good but communication is little to none and leaves you feeling uneasy about errors being rec...Read more

This is an honest review to help those who are potentially looking at building and this will help make an informed decision. This is my case and may or may not be the case with you or your area.
For me, Building with Carlisle seemed to be a decision I regret on.

Rather than putting lots of stories I will put a score on each category.
Initial Display visit- 9/10
Sales Discussion with consultant till initial deposit- 8/10 (Hooks you)
After initial deposit and tender- 6/10 (few fibs were along the way)

Colours – 9/10
Obviously, they want to increase value of the sales so they sell upgrades and had good options/selections. Colours consultant was great and had good colour matching knowledge. Electrical consultant a bit pushy. ...Read more

To date we have had to endure 23 documented errors from Carlisle Homes from the start and we have only just got to the start of the frame stage. It seems to be a common excuse used by staff at Carlisle Homes that its just human error and that's most concerning and frustrating. Close to every deadline or time frame provided to date has been missed!.

Our Contract Tender was delivered at 4:10pm the day before our 8:30am contract signing appointment. It was filled with errors as the selection from the colour appointment was not carried over into...Read more

Its very frustrating to deal with Carlisle homes evan though its advertising No.1 customer service; but its not. Form the sales to the site its very bad experience in our life. The worst person I ever met in my life is the Tulliallan estate sales officer, to attract you she will say lot of lie for the sales. Once you sign the contract she never answer your phone so please no one go to her. You will be cheated by saying lot of promotional inclusions and when its come to practice its not there, and when you contact to the office they say sorry c...Read more

Weather damage to the exterior of the house resulted in the paint peeling off from the balcony support bean and exposing the inferior wood. The wood is cracked, going with the grain, even though this property was built within 2 years ago. The warranty department expected me to find own local tradesman to fix the problem out of my own pocket, however this issue lies with the materials used whilst building the property.

The response given to be by the warranty department pushed me to self maintenance even though it was the material used when ...Read more

Their workmanship guarantee is an absolute joke. The house was only painted with one coat of paint in many places instead of three and when it started coming off after the first year, they said it was our responsibility to fix it rather than acknowledge that we didn't get the work we paid for. Bent walls, fittings that break after a few months are just the beginning, broken tiles with water leaking into the roof on handover.

[Irrelevent Content Removed] The manager of their guarantee department '[name removed]', is arrogant and patronizing....Read more

Just started the process with Carlisle, first home owner so feeling like just learning how to walk.

First what attracted me to the company was a great design of the houses - I fell in love with a house and wanted it just the way the display was done - let us hope this is what I am going to get at the end.
Second reason for us to choose Carlisle is the desire of the representatives to work with me to accommodate my needs as well as understanding that building the first home can be a challenge. All of the reps so far have been very professiona...Read more

Extremely unhappy with the entire build process, It has been over a four months now since we move in to the home but issues are still there, not resolved yet. If anyone wants to build a better quality home, please stay away from this builder, don’t waste your time and money as CH use cheap labor and poor quality of work. SS was hopeless, he hasn't checked anything properly. House was handed over without being cleaned properly dust everywhere and concrete all over the windows frame, very poor painting entire house and below the average.

I...Read more

We started the process with Carlisle once we lost confidence in Henley who would not give us a fixed site start. Our Sales consultant from Wollert display centre has been fantastic throughout the process but it all went downhill since the start of the build. We were told that we were an express build job as our land was already titled. We were given only 2 nights to go through the tender document that was emailed to us but we were still happy that this was to start our build on time. Finally we were given a site start date of 19th April and SS ...Read more

We had really bad experience throughout the process from the day we paid deposits until after a year of building with them. We decided not to come here anymore but trouble somehow found its way in our situation. I would not talk about the past and make the situation worst. In the 3 months warranty period, we have point out many issues that needs rectification. Most of the issues were rectified on a minimum satisfaction. Can’t do nothing much with the bowed walls issues, we have raised this since the beginning of the build. That’s fine, we can l...Read more

Workmanship was extremely poor. Quality way below par. Cant even get a front door/frame installed correctly, even after the second attempt. Poor tradesmen no one checks there work.
Our build was managed very poorly at times very rushed.
House was handed over without being cleaned properly there was urine on the toilet seats dust everywhere.
Customer service was great until we started building.
Still have issues that need to be fixed and the list is growing everyday.
Trades will not work around you when things need to be fixed so much tim...Read more