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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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sunrisesisterCentral Highlands and Goldfields, VIC
- 2 reviews
- Verified customer
The Choice for First Time Builders
Really impressed with the management of our build. The staff are friendly, and always prepared with information and explanations. The build quality is great, and the materials used are of a high standard. The only delays we have experienced have been due to poor weather. Otherwise, the build itself was very quick. The final cost was higher than anticipated, but this was due more to the sit placement and condition.
1 comment
RukniGreater Melbourne (Outer), VIC
- Verified customer
Great experience -J1012574
This is the fourth house we are building with Carlisle and every time the experience with them has been a pleasant one. When issues are raised they are dealt with professionally with no inconvenience to the customer.
Carlise should revisit the way they are doing the invoice not to include the post contract variations in the invoices as this may cause problems with the banks.
Very happy with the service.
1 comment
Carlisle M.Carlisle Homes
Hi Rukni,
Firstly, we are extremely honoured to read that you have built with us for a FOURTH time! ...
Read more Its fantastic to read that you have had yet another positive experience and we appreciate your feedback regarding our invoicing. Rukni, thank you so much for your review and repeat business we really do appreciate it and are humbled to have built for your four times now. Kind regards, Carlisle Management- Verified customer
Building with Carlisle
From the moment we stepped foot into a Carlisle display home, we knew we had found our builders.
Our sales consultant in Mickleham went above and beyond to help up and did everything he could to make sure we were happy with our build. We had a few issues with setbacks on our land but Carlisle did their best to be able to make the house we wanted (Portland 25) work on our land space.
Our CLE has always been so patient and understanding with us, has never left us in the dark about anything, and has been thorough and prompt throughout our entire ...
1 comment
Carlisle M.Carlisle Homes
Hi CassB,
Congratulations on being only weeks away from collecting the keys to your brand new home! What an incredibly exciting time for you. ...
Read more We are so pleased that overall you are really happy with everything. Best of luck with your settlement. Kind regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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Jack S.Greater Melbourne (Outer), VIC
- Verified customer
Easy and efficient process
Build was well managed and I was kept up to date through the whole process.
The whole thing came together faster than I thought it would have
No issues with any workmanship through the build either.
Finishes are neat and any questions I had were answered without a problem
It would be nice if appliances were installed the day of settlement rather than afterwards though.
The cost of the build was one of the best considering all of the inclusions that came in the big deal.
1 comment
Carlisle M.Carlisle Homes
Hi Jack S,
Thank you for your great review and congratulations on recently settling on your brand new home!...
Read more It's wonderful to read that you have been kept updated throughout your entire experience and we appreciate your feedback regarding the installation of your appliances. Jack S, thank you again for your review and we hope you settle in nicely to your beautiful new home. Kind regards, Carlisle ManagementALEX LIMGreater Melbourne (Metropolitan), VIC
- Verified customer
Delighted Carlisle new home owner ! Life is indeed better with Carlisle !!
Considered as one of Melbourne's award winning new home builder, im guaranteed of Best homes, best service and best builder.
I appreciate the speedy action and update of [name removed], our Client Liaison Executive by email and Carlisle Connect. Even if we encountered some revisions, she oblige to do it at once. She is a delight to work with and a great asset to your company. Also the professional and speedy completion of our home going on the Frame Stage now thru the competent and nice to work to Site Supervisor [name removed]. They are really working fast according to plan. Special thanks to [name removed] of the Sales team for a job well done!!
Overall, Im in a right builder ! Choose them too to experience greatness.
1 comment
Carlisle M.Carlisle Homes
Hi ALEX,
WOW! What a wonderful review thank you!...
Read more We are truly humbled by your kind words and we will be sure to pass these on to our team. Alex, thank you again so much for your review and we wish you all the very best for the final stages of your journey. Kind regards, Carlisle ManagementTariqGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Incredibly smooth process!
Our experience so far during the build process has been amazing! From the moment we spoke with the sales consultant at a display home village to the contract stage and finally to the building stage. Every concern we have had has been addressed and communication with both site supervisor and client liaison executive has been regular. We got an amazing price for the house we are building and we have no doubt the final handover will be a smooth process!
1 comment
Carlisle M.Carlisle Homes
Hi Tariq,
Wow, it certainly seems as though you are enjoying a dream build process with us. ...
Read moreOur team will be thrilled to receive such positive feedback Best of luck with your upcoming settlement. No doubt you will be satisfied with your completed home. Kind regards, Carlisle ManagementWinnie HMelbourne
- Verified customer
Great experience!
My house is still in the mid-construction stage. The service is great. The team worked with me is very professional and helpful. After 1 year since I signed the contract and wait for my land settlement, I have to re-select my color theme due to my section is the same with my neighbours. I am not happy because that is not what I expected. However, they always provide the best options for both sides. Really appreciate
1 comment
Carlisle M.Carlisle Homes
Hi Winnie H,
Congratulations on the commencement of your construction. It wont be long until you collect the keys to your beautiful new home. ...
Read more It is a shame that you needed to re-select some colours due to the delay with your land. No doubt you still have a beautiful colour scheme that you can enjoy for many years to come. Thank you for your review. We really appreciate it. Regards, Carlisle ManagementTom
- 2 reviews
- Verified customer
Awesome customer service and fast process.
My partner and I engaged Carlisle due to the floor plan we desired. The sales consultant was extremely catering to our requirements and explained the process in simple terms considering we are first home buyers. The sales consultant provided us with amazing knowledge and was extremely honest in what to include that met our budget requirements.
Once our contract was signed we have had regular contact from Carlisle. Our client liaison has been exceptional in her communication and has gone above and beyond already to meet our needs. We are almost up to the slab pour stage and all has been fast, efficient and easy. We highly recommend Carlisle and are extremely happy with our choice of builder.
Tom and Alicia.
1 comment
Carlisle M.Carlisle Homes
Hi Tom,
Thank you so much for sharing how wonderful your experience has been so far....
Read more Communication is key when providing high level customer service so it's excellent to read that our team are providing you with exactly this. Tom, thank you again for your review and we wish you all the best for the construction and warranty stages of your journey. Kind regards, Carlisle Managementali k.Sydney, NSW
- Verified customer
Great service and management
From planning and quote till the start of construction we experienced seamless execution by the team at Carlisle.
Building supervisor is updating us every week as we are interstate, sending aus photos of the job.
Could not be happier with Carlisle Homes, as it was our first experience in building and colour selection.
1 comment
Carlisle M.Carlisle Homes
Hi ali k.,
It may seem like a daunting task to build a new home while living interstate but we are thrilled that you are enjoying the process thanks to the help of our team. ...
Read more Congratulations on the commencement of construction. No doubt it wont be long until everything is complete and you can collect the keys! Regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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J SamraGreater Melbourne (Outer), VIC
- Verified customer
Great Experience So Far
The whole process with Carlisle homes has been very easy and We have been well informed the whole way.
The signing of contracts was explained and made easy.
Everyone we've dealt with has been knowledgeable and helpful in answering any questions we've had and I'm so appreciative to [name removed], our CLE who has been extremely supportive and diligent throughout the process.
1 comment
Carlisle M.Carlisle Homes
Hi J Samra,
Communication is key to ensuring a smooth build process for our clients. We are so thrilled that our team have ensured regular and accurate communication to keep you fully informed. ...
Read more Thank you for your review J Samra. We really appreciate your feedback. Regards, Carlisle ManagementDjranamelbourne
- 2 reviews
- Verified customer
Excellent Customer Service and Full Transparency throughout KDR
We are currently building our second home -First time with Carlisle Homes. We were very sceptical about Carlisle Homes floor plans and design until we came across Astoria Grand. In our opinion Carlisle has one of the BEST FRESH floor plans currently to offer on market compared to other volume builders. We are very impressed with the professionalism and customer service offered by our CLE who is very Empathetic with a CAN DO attitude. We had major hurdles at every stage of our KDR which was resolved with a positive outcome, with the guidance of our CLE. Excellent team right thought the display centres to spectra. Keep up the good work.
1 comment
Carlisle M.Carlisle Homes
Hi Djrana,
We agree with your statement regarding the Astoria Grand. This is such an impressive home and we are so confident you will love it for many years to come! ...
Read more We are thrilled that our KDR Team have provided a high level of support and guidance. Navigating all of the knock down tasks can be quite a tricky process. Best of luck for your build phase. Kind regards, Carlisle ManagementGodfrey and HelenGreater Melbourne (Metropolitan), VIC
- Verified customer
Exceptional customer service
My Wife and I are currently building our first house with Carlisle homes and we are very impressed with the all process this far. We are at the lock up stage now and have nothing but praise for the support, guidance and professionalism for the team handling our project. We were nervous at the initial stages this being our first house but [name removed] guidance at sales stage put our worries at ease. Its been a breeze since then thanks to design consultants [name removed] at color browsing,[Names Removed] at color selection, site Supervisor [name removed] and most importantly CLE [name removed], your communication and prompt updates are extremely impressive. Great work guys keep it up.
1 comment
Carlisle M.Carlisle Homes
Hi Godfrey and Helen,
Thank you for your review....
Read more It's fantastic to read that you are thoroughly enjoying your experience so far and we are confident that this will continue throughout the final stages of your journey. Thanks again for your review and we wish you all the best for the final stages of construction. Kind regards, Carlisle Management- Verified customer
Excellent experience
The whole process with Carlisle homes has been very easy and I have been well informed the whole way. The signing of contracts was explained and made easy. Everyone we've dealt with has been knowledgeable and helpful in answering any questions we've had and I'm so appreciative to [name removed], our CLE who has been extremely supportive and diligent throughout the process.
1 comment
Carlisle M.Carlisle Homes
Hi Charitha,
Thank you so much for your wonderful review!...
Read more We are really pleased to read that you have enjoyed your experience to date and have been supported at every step along the way. Charitha, thank you again for your review - we really do appreciate it! Kind regards, Carlisle ManagementKarenGreater Melbourne (Outer), VIC
- Verified customer
Builder to trust
The process of building easy living is so simple. I have been guided by carlisle Sales and admin team. We have selected the house colors through online tool which is excellent. Also the customer service from carlisle is really good and the process is very simple. The amount of time that they are taking to construct the house is so minimal compare my previous builder
1 comment
Carlisle M.Carlisle Homes
Hi Karen,
Thank you so much for your great review....
Read more We are so happy to read that at every stage of your journey you have been guided by our team and we are sure you will be thrilled with your beautiful new home. Karen, thank you again for your review and we wish you all the very best for the final stages of your journey. Kind regards, Carlisle ManagementMajosh and ShillySouthwest, VIC
- Verified customer
Fantastic experience with Carlisle!!
We have only reached the completion & handover stage at this point, and so far we have had a fantastic experience with Carlisle homes during our build.
Our CLE [name removed] has been excellent. An excellent communicator between us and the whole team. She was always one step ahead of us with everything and also in picking up any errors/mistakes, even something we wouldnt have even noticed otherwise. We could definitely see through her enthusiasm and efforts to make her clients happy and make their building experience as smooth it can be. She ...
Read morealways seemed to be advocating for her clients even when we wanted some last minutes changes/requests. Thanks [name removed]. We are not at all impressed with the people at electrical section at Spectra. We have only made very minimal electrical upgrades and all of them were very straight forward things like 1 x external PowerPoint etc.. The staff was very unpleasant, unwelcoming, unhelpful, not letting us talk, and very stubborn in their own way. We were very uncomfortable and just wanted to finish off the appointment as soon as we could and run away from them. We have had 2 x site supervisors so far. [name removed] was very good and now we have [name removed] who is really awesome as well. He definitely know what he is doing!! So overall, a good experience!!1 comment
Carlisle M.Carlisle Homes
Hi Majosh and Shilly,
Thank you for taking the time to share how your overall experience has been....
Read more Your CLE will really appreciate your kind words and we are so happy that they are providing you with such wonderful customer service. We really value your feedback regarding your electrical appointment and will ensure that this is passed on appropriately. Majosh and Shilly, thank you again for your review and we wish you all the very best for the final stages of your journey. Kind regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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MashuqeGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Carlisle helps us to make our dream home
They were very well managed and experienced, they know what they are doing.
We are nearly finish our build, hopefully it going to be fine.
Still we didn't face any issue, hopefully, in future it will run smoothly as it is going now.
Cost is still in our budget so all good till today.
1 comment
Carlisle M.Carlisle Homes
Hi Mashuqe,
We are so pleased to read that you are enjoying the process of building a new home. ...
Read more The best is yet to come when your construction phase gets underway. Thank you for your review. We appreciate it! Regards, Carlisle ManagementJason N.Greater Melbourne (Outer), VIC
- Verified customer
GREAT builder ever worked with
As a mortgage broker i had worked with different builder regarding to my client construction home loan. This time i worked with Carlisle to build my own home. And so far i am very please with their work. Construction started in Middle August 2019 and until today 28/10/2019, they had completed the Fixing stage. There are still some point that need extra work but overall had completed nicely. The site supervisor [name removed] is very helpful and always keep me upto date with each stage of construction.
1 comment
Carlisle M.Carlisle Homes
Hi Jason N,
We are so thrilled to read that you are enjoying the process of building your new home. ...
Read moreNo doubt you would have had a lot of experience having worked with different clients and builders. It is wonderful that we are among the best. Best of luck with your upcoming settlement! Regards, Carlisle ManagementUpper PointCookGreater Melbourne (Inner), VIC
- Verified customer
Experience with Carlisle
We are highly satisfied with Carlisle Homes service until now. [name removed] (Customer Liaison Officer) has been very supportive and helpful throughout the entire process. She has been very prompt and informative with her communication with us. We will be highly recommending Carlisle Homes to our friends and families.
Kind Regards
PJ
1 comment
Carlisle M.Carlisle Homes
Hi Upper PointCook,
Thank you for highly recommending us to your family and friends. What a wonderful compliment to receive! ...
Read more Thank you for your review. We really love receiving first hand feedback from our valued clients. Regards, Carlisle ManagementShivendra S.Greater Melbourne (Outer), VIC
- Verified customer
Very smooth so far.
We are building Sheraton 48 in Wyndham Vale. This will be our first build(home) in Australia. We are currently in Frame stage and everything has been very smooth so far. I like the craftsmanship. It looks nice and clean so far. I am not saying that there is no scope of improvement however Carlisle has always shown positive attitude in resolving issues.
While working on such large project, there will always be issues. The key is to address the issues and then move to next stage. My CLE and SS handled the things really well.
It's important to n...
1 comment
Carlisle M.Carlisle Homes
Hi Shivendra S.
Congratulations on building the Sheraton 48. ...
Read moreWhat a beautiful and impressive design this is! We are so pleased that you are currently at frame stage and things so far are moving smoothly. Thank you for your feedback. Regards, Carlisle ManagementAsifGreater Melbourne (Outer), VIC
- Verified customer
Very smooth journey with Carlisle
Very streamline process so far. Have been kept informed of the whole progress/journey . Highly satisfied . Customer Liaison Officer have been in constant contact . Was given a site start date within 3/4 days of finance approval and Carlisle is keeping up with the suggestive dates. Would highly recommend Carlisle to friends based on my experience
1 comment
Carlisle M.Carlisle Homes
Hi Asif,
Thank you for your great review....
Read more We are so pleased to read that you have been well informed at every stage of your journey and we are sure that this will continue throughout the upcoming stages of your journey. Asif, thank you for your future recommendations and we wish you all the very best for construction of your new home. Kind regards, Carlisle ManagementQuestions & Answers
Shahed K.asked
Hi Carlisle Team,
We are considering to build a double story affinity range home.
However we would like to put laminate flooring instead of carpet.
Would Carlisle allow this both downstairs and upstairs?
Thank you.
No answers
Samasked
Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
No answers
Sharmad K.asked
Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?
3 answers
Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....
Carlisle M.Carlisle Homes
Hi Sharmad K,
Thank you for your question.
Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.
The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.
Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.
If you have any further questions or require any further information please do not hesitate to contact us directly.
Kind Regards,
Carlisle Management
Awesome guys thanks for the prompt response to my queries.
Details
Category | Home Builders |
---|---|
Types of Homes Available | One-Storey and Two-Storey |
Major Defects Warranty | 25 years |
Knockdown & Rebuild | Yes |
Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi sunrisesister,
We couldn't be happier with your review!...
Read more It's wonderful to read that the build of your new home is being well managed and that your home is being constructed to our display home quality promise. Sunrisesister, thank you for your review and we hope you have many happy years in your beautiful new home. Kind regards, Carlisle Management