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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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AbrahamMelbourne
- 4 reviews
- 14 likes
- Verified customer
To get the clients attracted they say lot of lie in promotional inclusions
Its very frustrating to deal with Carlisle homes evan though its advertising No.1 customer service; but its not. Form the sales to the site its very bad experience in our life. The worst person I ever met in my life is the Tulliallan estate sales officer, to attract you she will say lot of lie for the sales. Once you sign the contract she never answer your phone so please no one go to her. You will be cheated by saying lot of promotional inclusions and when its come to practice its not there, and when you contact to the office they say sorry c...
Read moreant do it its too late and it was an miscommunication but not deliberate. And they are not ready to resolve or compromise offering something else at least to make you feel better. If you ask some changes for or some upgrade for they are not ready as well and Carlisle homes are the winners and clients are the losers. What ever you feel, frustrated, unhappy, upset and stressed its non of Carlisle homes business. Once you sign the contract you just have to dealt with it. Carlisle homes is purely business money minded people. I never recommend anyone for Carlisle homes, worst experience in my life dealing with Carlisle homes. Building with Carlisle homes spoiled time in my life.1 comment
JeanetteMelbourne
- Verified customer
Needs Fixing
Weather damage to the exterior of the house resulted in the paint peeling off from the balcony support bean and exposing the inferior wood. The wood is cracked, going with the grain, even though this property was built within 2 years ago. The warranty department expected me to find own local tradesman to fix the problem out of my own pocket, however this issue lies with the materials used whilst building the property.
The response given to be by the warranty department pushed me to self maintenance even though it was the material used when ...
Read morebuilding was the issue. Two years of natural weather should not damage a new house to this extent. I expect Carlisle Homes to look into this serious problem and rectify the quality expected of a new house.1 comment
Carlisle M.Carlisle Homes
Hi Jeanette,
We are disappointed to read your review, especially when our Warranty Manager had already contacted you to discuss this particular issue....
Read more As discussed with our Warranty Manager, the issue you are experiencing with your paint is still within the warranty period so will be addressed and actioned accordingly. Jeanette, we do apologise if you feel we have let you down – this is certainly not our intention and rest assured that we will never walk away from any legitimate issues you may experience with your home. Kind Regards, Carlisle ManagementOther Home Builders
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kieranrdblackAU
- 19 reviews
- 33 likes
- Verified customer
Very disappointing.
Their workmanship guarantee is an absolute joke. The house was only painted with one coat of paint in many places instead of three and when it started coming off after the first year, they said it was our responsibility to fix it rather than acknowledge that we didn't get the work we paid for. Bent walls, fittings that break after a few months are just the beginning, broken tiles with water leaking into the roof on handover.
[Irrelevent Content Removed] The manager of their guarantee department '[name removed]', is arrogant and patronizing....
Read more He claimed that with his 35 years of experience in the building industry, it was totally normal for paint to start peeling off after the first 1-3 years. Who knows what he was building, but I wouldn't trust this lot with my next dog-house let alone my next construction project.1 comment
Carlisle M.Carlisle Homes
Hi kieranrdblack,
We understand your disappointment that one side of the post to your balcony has been subjected to the weather elements and has subsequently had the paint peel off. As a part of our ...
Read moreBuilder’s Warranty, we warrant the durability of external acrylic paint for 3 years and as your home was completed more than 3 years ago, our Warranty Manager had informed you that the post could not be repainted under Carlisle's warranty. In order to assist you, we have spoken to Dulux to see whether a claim could be made against their own Warranty for their Weathershield product. They have advised that they will be in contact with you directly to action accordingly.
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JuliaGreater Melbourne (Outer), VIC
- 10 reviews
- 2 likes
- Verified customer
Off to a good start.
Just started the process with Carlisle, first home owner so feeling like just learning how to walk.
First what attracted me to the company was a great design of the houses - I fell in love with a house and wanted it just the way the display was done - let us hope this is what I am going to get at the end.
Second reason for us to choose Carlisle is the desire of the representatives to work with me to accommodate my needs as well as understanding that building the first home can be a challenge. All of the reps so far have been very professiona...
1 comment
Carlisle M.Carlisle Homes
Hi Julia,
We love that you are excited to begin this journey with us and it is wonderful to note that so far things are progressing smoothly. ...
Read more It sounds as though both our Sales Consultant and Design Consultant have been responsive and have provided appropriate guidance as you navigate these key milestones for the first time. We have full confidence that the wonderful journey you have experienced so far will continue into the future. Kind regards, Carlisle Management
Nilesh NGreater Melbourne (Outer), VIC
- Verified customer
Workmanship and build quality was very poor, stay away from this builder
Extremely unhappy with the entire build process, It has been over a four months now since we move in to the home but issues are still there, not resolved yet. If anyone wants to build a better quality home, please stay away from this builder, don’t waste your time and money as CH use cheap labor and poor quality of work. SS was hopeless, he hasn't checked anything properly. House was handed over without being cleaned properly dust everywhere and concrete all over the windows frame, very poor painting entire house and below the average.
I...
Read more have been to lots of display houses and my friend’s houses but my house is below the average of the quality, compare with the other builders house even small builders house, defects everywhere, Their customer service is worst and they are not the no 1 customer service. I did a stupid thing in my life building my dream home with Carlisle Homes. I would not recommend anyone to build with Carlisle Homes at all. There are much better quality builders around.2 comments
Carlisle M.Carlisle Homes
Hi Nilesh N,
As you are aware we have been working closely with you to respond and attend to each concern you have raised. Your paintwork has been booked to be re-inspected to ensure it complies w...
Read moreith our display home quality promise. We are also working through items raised as part of your 90 day Warranty inspection and guarantee you that there will be no legitimate quality issues that don't get attended to.
I spent so much money on this house not to see this kind of quality .....
KUMARSMelbourne
- Verified customer
Worst build process and terrible customer resolution
We started the process with Carlisle once we lost confidence in Henley who would not give us a fixed site start. Our Sales consultant from Wollert display centre has been fantastic throughout the process but it all went downhill since the start of the build. We were told that we were an express build job as our land was already titled. We were given only 2 nights to go through the tender document that was emailed to us but we were still happy that this was to start our build on time. Finally we were given a site start date of 19th April and SS ...
Read morewas appointed. We waited and waited for the call from SS but it never happened & work on site started. Then one day i noticed a new SS name on the Carlisle Connect portal and sent an email to our CLE who advised that our SS had been changed as the previous one is on leave. We dreaded if the handover would have an impact on our build and it did. Slab pour was delayed by 1 week but i guess these things are normal and we had slab pour on 4th May. We were excited that our house was being built. Our frame started and that was the start of problems, 6 weeks later we were told that frame was complete and we should pay the invoice, i was told that our independent inspector should go within next week onsite. I get a call from our inspector on the morning from site and frame is not complete and carpenter is still working on site. Worst thing was that i had told the bank to pay invoice. 2 weeks on frame is still not complete....i called to complain and was told that I will be called back. I got a call from the SS's 1-up who tried to tell me that they are going to speed things up once the frame is complete (8 weeks on from frame start) & the delay was due to carpenter & his small team. Finally I get to meet the SS and his 1-up for onsite meeting to clear up things & I am promised that they are going to line up trades, make sure things are fast, have fired the frame-contractor for too many issues but i guess it was all talk to me. Furthermore i am told that the prescribed time to finish the job is 308 days when the entire selling point was that we take 6 months to finish the job. I raised objection to this as Carlisle Homes was building another double storey for our immediate neighbours which was now 4 weeks ahead of our house (they started ~1.5 weeks after us). I was told that each job is different. I was shocked to hear this as a house bigger than ours was being completed at far faster rate than ours. However the consolation was that the frame was considered to be finish and last remaining ~35 items will be done within 1 week during fix-up. Numerous things were discovered to be incomplete by our private inspector. Fast forward 3 weeks to now, dates given to me are not met, brickwork is still not finished when it was meant to finish last week. Fix-up carpenter was still working on site this week. I wish we have never cancelled with Henley and come over to Carlisle Homes as there is little we can do now as we are at mercy of Carlisle..... Beware of the positive things that are told as it is not all roses once you give them your money!2 comments
Carlisle M.Carlisle Homes
Hi KUMAR S,
We are disappointed to read that we had let you down....
Read more We believe that at the time of your review, you met with our Building Manager who then ensured the remaining stages of your home were completed efficiently. With your settlement being completed just prior to Christmas, as you know there are some final minor items we are attending to at your home but we are confident that these will be completed promptly and you will then move on to enjoy your upcoming Warranty Stage. KUMAR, please rest assured that should you need anything further from us we are here to help. Kind regards, Carlisle Management
Hi Carlisle Management,
Even after settlement we have lots of issues that have not been fixed. I have been in touch with the site supervisor who is slowly getting them fixed. The point i am trying to...
Read more make is that even after delays in building the quality of workmanship is not there. I can give the full list of issues here but this is not the right forum for it.
GaryMurrumbeena
- 2 reviews
- 10 likes
- Verified customer
Worst experience!!!! Even after 1 year
We had really bad experience throughout the process from the day we paid deposits until after a year of building with them. We decided not to come here anymore but trouble somehow found its way in our situation. I would not talk about the past and make the situation worst. In the 3 months warranty period, we have point out many issues that needs rectification. Most of the issues were rectified on a minimum satisfaction. Can’t do nothing much with the bowed walls issues, we have raised this since the beginning of the build. That’s fine, we can l...
Read moreive with that issue and it’s way too late for rectification. During PCI, we told our SS and pointed out about the poorly installed windows. We were told that a person from A n L will attend and fix all the issues that was raised. He was a really nice person and told us that he managed to fix few issues and we should raise it in the three month warranty inspection as certain things have to be fixed with proper tools. Did that, and a guy from A&L arrived and put some kind of glue and said all is fixed. We told them, whenever its windy, the windows are giving an irritating rattling sound. He said it is normal in every house. We were not sure how true this statement was, but as I knew windows aren’t supposed to make noise most of the time when it’s windy. The rest of the windows that we upgraded and double glazed works ok but only those we didn’t upgrade. So, we decided to get double glazed and change the windows on our own expenses thinking it will be useless to call them and again they will put some glues and said it is all fixed. And, the window guy told us the windows were poorly installed and should not be giving any sound. This is another ongoing issues, whenever there's rain, we have to run around the house with dry clothes and stick it in every holes of the windows. It makes us frustrated after few complaints. The water keep flowing inside our house each time it rains. The windows wood frame has a bubbly look now because of water has been soaked for long time when we were away for holidays. And now during the rainy season and we are still waiting for a reply after two month contacting them. I am not satisfied with Carlisle Homes response and for providing poor windows installation to our house after we spend so much on affinity range. What's the purpose of advertising if we did not get the quality finish which are advertised most of the time in their website. And three/four months ago we have noticed water dripping from our roofs through our down-pipes. We were not aware of anything suspicious back than, was thinking it was water bleed from evaporation cooler. Our walls started to show green patchy look because the downpipes either poorly installed or damaged when installed. Finally, we received a water bills for almost AUD700 and was really shocked. Immediately, called the plumbers and they informed the leakage was not from evap but from hot water solar panel. Informed Carlisle and someone came to a replacement, since it was still under warranty. I inquired the cause and was told the valve was of a low quality and will be damaged after a year so. If Carlisle make us aware of them using poor quality products, we would have noticed the issues immediately and saved the AUD700 which we paid using our money.1 comment
Carlisle M.Carlisle Homes
Hi Gary,
We are very sorry to be reading your review....
Read more Our Warranty Manager has been in contact with you and is working with you to address your concerns. We believe most of your concerns listed in your review have already been addressed. Our Warranty team have confirmed that last year we requested for A & L windows to attended your property to fix your window leaks and we apologise if this concern has not fully been rectified. We have since allocated A & L Windows again to further investigate your concerns. Gary, we apologise for any inconvenience caused and rest assured that we will not walk away from any legitimate issues Kind Regards, Carlisle Management
JamesGreater Melbourne (Outer), VIC
- 3 reviews
- 7 likes
- Verified customer
Poor workmanship. Lots of stess and just a bad overall experience.
Workmanship was extremely poor. Quality way below par. Cant even get a front door/frame installed correctly, even after the second attempt. Poor tradesmen no one checks there work.
Our build was managed very poorly at times very rushed.
House was handed over without being cleaned properly there was urine on the toilet seats dust everywhere.
Customer service was great until we started building.
Still have issues that need to be fixed and the list is growing everyday.
Trades will not work around you when things need to be fixed so much tim...
2 comments
Carlisle M.Carlisle Homes
Hi James,
We are sorry to hear that our team have let you down. ...
Read moreWe understand that our Warranty Manager visited your property this morning and has discussed and documented your concerns. He will work with you throughout the course of the next week to close off each unresolved issue. Regards, Carlisle Management
After more repairs and work being completed this week due to poor quality and bad tradesmen we now have more damage to other items in our house. We moved in to our home October 2017 it’s now December ...
Read more2018 and this rubbish is still going on. We had our bench top replaced today as it had cracks in it and they have now damaged all the joinery under the stone and have installed the stone very poorly. I have photos of all the joinery prior to them doing the works. We also had floor tiles replaced last week due to defect tiles and the tiler damaged other tiles next to the ones he was changing and just left them and some of the tiles he changed is a slightly different shade of colour we had several boxes of tiles left over he could have found the best ones but that’s to much to ask for these days. Some one needs to contact me ASAP 0432198934 James TaltyOther Home Builders
- Verified customer
13 months in our new home and still haven't fixed major items?!
Firstly the day after handover which was on a Thursday our SS quit, secondly we moved in on the Friday and our oven wasn't connected and didn't get connected till the following Monday. This was just the start of many more poor and unsatisfactory customer service we've experienced over the course of a year. We received the keys to our new home only to find our bi-fold doors couldn't open because when tried to the got stuck and scratched all the top off them. There's tiles with cracks, our roof has pieces coming off when the wind is strong. Our m...
Read moreain front double doors have a gab from the top to the bottom and wind and cold air blow through and we've been told all double doors are like that? Our smoke alarms kept going off randomly we've tried changing the batteries that didn't work so we asked for someone to come and fix them, no one has and for three months so that whole time they haven't had any batteries in them. Our guest bathroom has missing tiles and an unfinished window frame?????1 comment
Carlisle M.Carlisle Homes
Hi Godfrey,
I note your home is 13 months old and we would have dealt with your concerns much sooner if you had notified us earlier. We are confident that you will be very happy with the works being undertaken. ...
Read more For security reasons, our contracts are clear that all appliances are only installed after settlement has occurred and installation dates are agreed with each owner based on their individual circumstances. In your case, we arranged for installation the next business day. Godfrey, our apologies if you feel we have let you down – this is certainly not our intention and rest assured that we will never walk away from any legitimate issues you may experience with your home. Kind regards, Carlisle ManagementFind out how Carlisle Homes compares to other Home Builders
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FedericoMelbourne
- Verified customer
Avoid them like the plage!
Workmanship and build quality was overall pretty poor.
The site supervisor, at some point was nowhere to be found (10+ days later I was told he was on leave), his manager was in theory replacing him ...yeah sure, good luck with that. His manager wasn't providing any updates and pretty much the whole building came to a stop for 3 weeks until the supervisor came back of leave; only a minimum number of things being done during that time.
The site supervisor basically got not much of a clue about pretty much anything I would ask, and he would...
Read more lie on almost any occasion and even promise to get things done for an agreed inspection date but to later found that you have paid your private inspector to go an inspect (as agreed!) something that it wasn't even done and at best poorly done The client liaison executive (CLE) was another one hard to contact character, ignoring not just calls but also emails. Not just that also ignoring private inspection reports and it wasn't until I insisted multiple time that they respond to my inspector's report that she would get back to me, sometimes taking 13 days to respond my private inspector's report At some point, tired of been ignored and mismanaged by the CLE I requested her by writing and phone call to talk to her manager and requested her his/her manager's contact details. She said she couldn't give me the contact details but she promised to let him/her know to contact me back. That never happened, tried reaching her a few more times and no luck. A few days later I got an email from her saying she was "assigned to a different role" and she wasn't my CLE anymore effective immediately (what a coincidence!). From that point onwards I'm still expecting his/her manager call... The site supervisor and his manager had promised and not delivered multiple times during the project, even prevent me to inspect the insulation (which I clearly requested to them and they agreed) by quickly covering it so I got no way to do so1 comment
Carlisle M.Carlisle Homes
Hi Federico,
We are sorry to read of the difficulties you have experienced throughout your build phase. ...
Read moreYour feedback has been passed to the appropriate managers in our business for review. We understand that our Construction Manager has recently made contact with you and reiterated the promises made to you. A section of your fence was removed to allow access for your site clean. We have agreed to reinstate this section of fence prior to settlement at our cost and we still stand by this commitment. In reference to the insulation, our Construction Manager has apologized for any inconvenience caused and will be arranging a further visit from your private inspector as a good will gesture. The feedback you have provided in reference to the customer service provided by both your Site Supervisor and previous Client Liaison Executive will be further investigated. Federico, whilst we cannot change what has transpired in the past we can assure you that we will work hard to try to turn your negative experience around. Best of luck with your upcoming settlement appointment. Regards, Carlisle Management
- Verified customer
Will not build with them again
Cannot fault the initial stage of getting all the plans and permits. Went easy and quick. Our house was handed over October 2017 and 7 months later we are still waiting for them to fix things. Advise: do not accept house until all things are fixed after your inspection. It takes ages for them to fix it.
- cracks on corners
- dent on wall
- ceiling need painting after plastering
- garage door knob wobbly
- cracked wall in kitchen
The list was more but 7 months on and we are still waiting.
1 comment
Carlisle M.Carlisle Homes
Hi Frus Trated,
We are sorry to read that we have let you down during the later stages of your experience....
Read more Rest assured that we will not walk away from any legitimate issues and will work with you to have them resolved as soon as we possibly can. In order to have these items addressed, please contact our Customer Care team on 8561 4777 or via email at issueresolution@carlislehomes.com.au – we are here to help. Kind regards, Carlisle Management
DannyMelbourne
- Verified customer
Extremely disappointed | Big No for New Home Buyers
I opted Carlisle Homes based on their reviews on various sites but I am extremely disappointed with the overall experience and will not recommend anyone to fall into the trap of ‘Excellent Customer Service’ – this should be rather referred as NO or Very Poor Customer Service.
Sales Process – Can you imagine a sales person having a very rude behavior in front of customer’s family? Yes, that was my take away from the sales process and then I rejected to talk to the person again; my file was then moved to another office where I completed the sa...
Read moreles process. Build Process – Site supervisor was appointed and below are his performance highlights:- • No regular status updates and I remember he called only 3-4 times during the entire build process • No visibility on the inspections carried out by Carlisle homes; I doubt whether they conducted any inspections or not which they claimed during the sales process • No updates to the private inspection reports; the supervisor did not even confirm the process of private inspection and his reply on the handover date was – ‘I never saw your private inspection reports; they didn’t come to me’. • No commitment during the entire build process; it was the biggest disappointment as I was always referred to the dependency of local contractors availability; not a single time when the site supervisor showed a confidence on build completion; Even after PCI completion he was not able to confirm a date of handover; I asked to give me a date after one month, two months whatever it takes but give me a date – but he always referred me to the local contractors, who eventually become very important party for my house handover.1 comment
Carlisle M.Carlisle Homes
Hi Danny,
Thank you for taking the time to complete this review and bringing your concerns to our attention....
Read more Our Customer Care Manager has been in contact with you and is currently working with you to address your concerns. Rest assured that we will not walk away from any legitimate issues and we are confident that we will restore your faith in Carlisle Homes once again. Should you at any time need to contact us, please don’t hesitate to call directly on 8561 4777 – we are here to help. Kind Regards, Carlisle Management
Neeraj IAU
- Verified customer
Poor Overall Experience!!!!
I signed up with Carlisle Easy Living. The sales to contract process was smooth and consultant worked with us to meet the requirements. I would like to highlight the below points:
•Poor Communication on actual handover dates and stage completion – Different dates communicated by CLE and Supervisor which caused issues in our move from Sydney to Melbourne. Each conversation highlighted a lack of commitment and as a result I never had a feeling that a reputed builder like Carlisle is managing my build process. In addition, some comments like de...
Read morefects from private inspector will determine handover date meant Carlisle has no building standards of its own and not organizing a private inspection would have meant a risk of sub-standard quality home. •No Collaboration from Site Supervisor to organise private inspections. No regular updates on stage completion dates. We don’t even have a response from Carlisle on the inspection reports from their independent 3rd party agency •No formal report from Carlisle on the action taken on private inspection defects for each build stage. •Multiple follow ups to fix defects identified during handover. •No real customer service after handover – Handover defects were moved to Post warranty inspection. There was no hot water service installed until 3 weeks after we moved in. Even now after 6 month there is no update on the overall defect status and when all defects will be fixed. •There have been instances when their Contractors showed up on the door for fixes with no prior heads up or arrival notification. It feels that I have signed my building contract with some bunch of local contractors who are always struggling with time and therefore can’t provide any commitment on the completion. I thought of providing CLE this visibility of above issues multiple times but very rarely anything has been done about it. The requests to escalate matters and provide relevant escalation contact regarding construction, handover and warranty are always responded with an apology email with no further action plan or escalation contact.1 comment
Carlisle M.Carlisle Homes
Hi Neeraj l,
We are sorry to have let you down. It is our understanding that our Warranty Manager has been in direct contact with you today and is working through resolving each of your concerns. ...
Read moreOur Customer Care Team have also provided you with alternative contact details should you feel the need to escalate any future concerns. Neeraj I, we are committed to working closely with you until your outstanding issues are resolved. Kind regards, Carlisle Management
JudithGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
marketing Strategy
Right Choice of builder excellent work
Carlisle Homes becomes our family official builder I am the 4th member of the family building with Carlisle home. Indeed a number 1 builder we guarantee you cant go wrong with Carlisle home. We are very satisfied customer giving a more than 5 star rating. As a first home buyer it is great choice to build with Carlisle Home with a very helpful and easy to Communicate CLE [name removed]. In terms of prices, promos and timing is worth to choose Carlisle home they build absolutely beautiful and genuine home. A...
1 comment
Carlisle M.Carlisle Homes
Hi Judith,
Congratulations on building your first home. We are so honoured that we have been your families builder of choice for the fourth time. ...
Read more Reading the way you described Carlisle Homes as the number one builder, that you feel you couldn’t go wrong and that you would rate us higher than a 5 star rating is the biggest compliment we could receive. We really appreciate your kind words and comments towards our team and are delighted to hear that your experience overall has been pleasant. Judith, thank you again for allowing us to embark on this journey with you. We wish you all the happiness in your brand new home and couldn’t be happier with your future recommendations. Kind Regards, Carlisle Management
ScottMelbourne
- Verified customer
Really poor resolution of issues
Our experience with Carlisle has been horrible. This is because we still have outstanding issues, they are being dealt with really poorly and there seems no end in sight.
Our home is supposed to be our dream home. It is our third build and we would never consider building with Carlisle again. This is due to the experience we have had, not the house itself, other defects and poor workmanship still outstanding. Our experience has been absolutely far from what is promised in the Carlisle customer charter.
I also acknowledge and always hav...
Read moree that their are bound to be issues during a build of this size but it is how they are dealt with that are important. Our pre construction experience with Carlisle was absolutely outstanding. If our review was based on that alone they would get 5 stars without a doubt. A very large number of the reviews on this site are written prior to construction. That is why you are enticed to review by 1 in 3 chances to win etc prior to construction commencing. Our construction started with issues right from the moment our slab was poured. We were promised photos of defects picked up in our independent inspection being rectified but still to this date we never received and were told they were ‘lost’. Our first site supervisor was really poor. So many problems occured such as walls in wrong spot, incorrect garage roof installed, incorrect tiles installed, incorrect cupboard drawer fronts installed, really poor workmanship on tiles, trades smoking in our house even after painting, upgraded sound insulation not installed etc. This is only a sample, the list goes on and on. The site supervisor was basically non existent.3 comments
Carlisle M.Carlisle Homes
Hi Scott,
We are sorry that you’ve had to deal with many issues since you’ve moved in. As you aware Carlisle have agreed and committed to complete all the warranty works that are required and we a...
Read morere in the process of arranging and completing those works. We can assure you that our Warranty Manager is well aware of the outstanding items as he visited your property last Thursday to undertake some further testing.
Update 14/3 - been almost 3 weeks since Carlisle attended and haven’t seen or heard from them again since me asking how it went and they advised they need to do more testing. Can’t do further testing ...
Read moreif you don’t come back to do it. I still have a balcony that leaks water and and water damage to my porch ceiling.Update 6/6 - It’s now been almost another 3 months of the outstanding work.
Carlisle committed to a record of agreement with Dispute Resolution Victoria to have all work completed by 30th May. Aga...
Read morein, they failed to complete it, then blame inclement weather (which we haven’t had any in our area). They have attempted to complete some of the work but again to a very poor standard.Find out how Carlisle Homes compares to other Home Builders
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Trina and Rogermelbourne
- Verified customer
Beware! Brickwork disaster! Broken promises and lies
In the very week we were supposed to handover final payment, we discovered that our house had been sprayed with 'mortarmend.' The brickwork looked worse than any we have ever seen- lots of mortar missing, mismatched mortar plugging the bigger blowouts and a very eroded irregular finish on the mortar lines. Anyone could tell it was shocking, but our site supervisor did try to convince us it was fine.
Only through directly asking if our house had been given a mortar test and asking to see it ....did we discover the truth! Our mortar failed all t...
2 comments
Carlisle M.Carlisle Homes
Hi Trina and Roger, thank you for your review and the feedback you’ve provided around your building experience.
We would like to apologize for the situation we have placed you in with regard to addr...
Read moreessing brickwork concerns during the final stages of construction. We must stress that quality will not be compromised whilst we address these concerns.
Horror experience continues! Instead of paying the repointing specialist $26 k to fix our mortar properly, Carlisle took the free option of asking the original bricklayer to fix it, even though they k...
Read morenew he wasn't experienced at repointing. We were told that [Name Removed] and others in senior management knew our story and gave the directive to use the free bricklayer instead of a repointing company. I don't think they cared that a promise had already been made to use a repointing specialist! Money is the driving concern! Now we have cracked, dry, crumbling mortar all over again! The appearance is terrible and all the independent inspector and masonry builders are saying it will have to be repointed again to get it right. Not ideal for the bricks to be acid washed so many times either. If customer service and quality mattered most, they would get such a botched job done properly. Instead, we have waited over 4 months to be back at square one...and Carlisle won't even say they will get the repointing contractor now!
HassanMelbourne
- Verified customer
Nightmare
Dealing with carlisle is kind of nightmare. Have been chasing them since settlement which is more than 8 months to fix grout still no luck. Moreover, provided faulty cooling system which didn't work in 40 degrees hasn't been replaced yet. Warranty department is good for nothing. Always give false hope and try to escape from their responsibility but no action has been taken so far. If i build my next house, definitely Carlisle would be my last choice.
February 2nd 2018 Update: Nightmare
Refering to my last review-
I highly suggest you to ...
1 comment
Carlisle M.Carlisle Homes
Hi Hassan,
We are sorry to hear you refer to your experience with us as a nightmare....
Read moreWe have made several attempts to contact you directly to gain further insight and to also try to clear up some confusion. Our records indicate that you only settled on your property on the 20th October 2017. Our warranty team have already spoken with you and your 3 month warranty inspection has been booked for the end of this month (February 28th ). As per our standard process we would be more than happy to inspect and address any concerns you may have with your home as part of this process. Can you please kindly contact our office so that we can discuss your review further. Kind regards, Carlisle Management
samMelbourne
- Verified customer
Very bad experience, construction was disaster.... Stay away!!!!
Construction was very poor, when I signed the contract, I was in another world very happy, but after that whole thing make me sad and cry. The construction work was very poor, my garage is leaking from last 2 months but not fix yet . Always call but hardly get reply. Paint job is very bad, paint marks on everywhere, even on my caesarstone bench top. 45+ days construction delays to finish the house. They left broken roof tiles whole time of construction, it was leaking all the time and fixed at last, please don't look no1 builder for customer service, look for no 1 builder for their work.
1 comment
Carlisle M.Carlisle Homes
Hi sam,
Thank you for taking the time to complete this review and bringing your concerns to our attention. ...
Read more We understand that you have been in contact with our Customer Care Manager since posting this review. Our site superior has now attended you home and has addressed your garage leak and is in the process of arranging a plaster and painter to fix the damaged plaster. Our team are here to help and we look forward to continually working with you until all your items have been addressed. Sam, we are confident that we will restore your faith in Carlisle Homes once again. Should you at any time need to contact us, please don’t hesitate to contact us directly at the head office on 8561 4777. Kind Regards, Carlisle Management
CPLFMelbourne
- 7 reviews
- 17 likes
- Verified customer
Another over promised, under delivered builder – Worst building experience ever
We’ve built Granada 41 with Carlisle Homes (CH) and since the beginning they gave us nothing but headaches. We moved to our new home in June 2017 and still (todays date: 18/01/2018) we are arguing with CH management to get things fixed. No need to explain, CH has very poor customer service – even from the management level, full of mistakes (mostly to benefit CH) and won’t even follow correct Australian building codes.
I’ve sent an email to CH complaints dept., cc’ing the senior / construction / warranty management teams on the 20/12/2017 an...
Read mored haven’t heard anything yet. This review is only to show the depth of poor customer service, Level of inexperienced staff /contractors, errors, questionable methods and practices followed by CH (non- VBA approved), hidden clauses on the contracts etc. I do have a full list of issues that we had to go through, but only noting a few here so the readers can get the taste of Carlisle Homes. Please don’t get fooled by CHs fancy advertising campaigns or the advanced marketing strategies, in our experience CH has no interest in their clients or the build as soon as they get the final payment. 1. Our site supervisor did not like the idea of us using independent inspectors to inspect the build. We had to follow up item by item on the independent inspector’s report to get them fixed, we had to spend money on re inspections as CH delayed fixing the items before the inspection date and this happened a number of times – Our private inspector found more than 15 issues on average (6 separate independent inspections) after CH inspector signing off the respective build stage. 2. Contract document preparation delayed minimizing the time we get to read it before the contract signing appointment – we were told, if we needed more time to go through the document it can be done, but consequently the site start will get delayed.5 comments
Update 1 : Received an email from Carlisle homes today (23 Jan 2018) saying their system indicates that all warranty items has been fixed and they are planning to close our file. In reality NOTHING fi...
Read morexed at this stage (many outstanding items) as Carlisle Homes are refusing to fix few damaged items (pre handover damages).. Less than basic service once again from CH and threats to close the file with out fixing build issuesCarlisle M.Carlisle Homes
Hi CPLF,
Thank you for taking the time to complete this review . ...
Read more We are disappointed you feel we have let you down. We believe that you have been speaking with the Customer Care Manager. All your feedback has been taken on board and we aim to improve our service, and your experience, moving forward . We understand your main concerns are in regards to scratches on the glass panels of your entertainer door and scratches to your overhead Kitchen cupboard. When you completed your onsite Practical Completion Inspection and onsite settlement appointment, your Site Supervisor completed a checklist with you. The checklist has been initialed and signed by yourself and your partner, confirming you have both inspected and approved all windows/doors, with no mention of scratches on the entertainer door panels. We have also reviewed your independent inspector’s report provided, which does not indicated/mention any scratches to the glass of the entertainer door panels or overhead Kitchen cupboards. At the time of settlement, it was not brought to the Construction Mangers attention that these items were needing repair. Unfortunately, this does mean no further action can be taken to these particular items. You are correct in saying that there are still some outstanding items with your home, however gaining access to your home has proven difficult as you have refused our trades entry. As you have requested to contact our trades directly, we have no other option than to leave access arrangements with you for these final warranty items to be addressed. Should you at any point in time need to contact us, or would like us to contact our trades on your behalf, please don’t hesitate to call our Customer Care Team on 8561 4777 – we are here to help. Kind Regards, Carlisle ManagementUpdate 2: After my review on productreview.com.au I have received four phone calls so far from Carlisle Homes Customer care manager (25th January 2018) and her final answer (Representing Carlisle Home...
Read mores) is that they are not ready to fix the items in question. As per the explanation of Customer care manager she has spoken to all other manager level staff responsible for our build and they are not ready to change their minds. According to customer care manager the email I received from CH to notify they are going to close our file is an automatic email. This is outright wrong information from CH once again (Blaming the email system this time) – I have provided Carlisle Homes the contact details of the person who sent the email to me and they have no answer for it.
wniroshanGreater Melbourne (Outer), VIC
- 4 reviews
- Verified customer
Update after one year - not good
We recently signed the contract for an Easy Living house and our experience has been quite good so far. We were going to build a T-Range house with Carlisle Homes but later found out about Easy Living, which was cheaper and a better option for us as first home buyers. They were flexible and allowed us to change without any difficulties. The sales consultant, sales support and the CLE were very professional and responsive. They were willing to go the extra mile to give what we want, for example, they allowed us to upgrade our WC to a powder room...
Read more though they no longer allow such changes. The colour selection was very easy because Easy Living display houses use the colour templates that were offered to us, so we know what we get. Update: 1 year after the hand over To out it bluntly our initial good impression diminished when the construction started. The most pressing problem was there was no quality control from Carlisle's end. They just take their trades-persons' word and move on. What's the point of paying extra to Carlisle, one might as well go for a smaller builder for a cheaper price. At least you'll be able to buy better materials and upgrades with that money. 1. Carlisle told that their site supervisor will give updates every week. In reality he did not even call for two or three weeks sometimes. He did not even reply to our phone calls. Whenever we email their office, the guy tells that he called but we didn't answer. We had no missed calls nor any messages. 2. At one point bricklayers put a wall where there should be a window. Carlisle's site supervisor had no idea that it happened. Luckily we saw it and sent a strongly worded email to get it fixed. Carlisle Homes replied saying they covered the window with bricks to stop weather elements coming into the house (even he doors were not installed at that time, yet they went to the length of walling off a window... LOL). They did fix the problem eventually though.
1 comment
Carlisle M.Carlisle Homes
Hi wniroshan,
Congratulations on signing your contract documentation, this is an important milestone in getting your job to site. It’s a pleasure to hear that our team at Carlisle have been very pro...
Read morefessional, responsive and willing to go the extra mile.Questions & Answers
Shahed K.asked
Hi Carlisle Team,
We are considering to build a double story affinity range home.
However we would like to put laminate flooring instead of carpet.
Would Carlisle allow this both downstairs and upstairs?
Thank you.
No answers
Samasked
Hi,
What happens when you pay the $2000 deposit and then Carlisle decide they cannot build upon that block of land? If they’re pulling out of the contract surely it’s illegal to keep the $2000.
No answers
Sharmad K.asked
Q.1 Does the 2,000 $ deposit is included as part of my final build quote. For example, if my build quote is 450k then does that mean I have to bear the remaining 448K. ( 450-2 ). ?
Q.2 Do I get an Invoice of 2,000 $ deposit paid at booking? Can I include the same in my loan amount?
Q.3 As per any legal contact/policy we get a cooling-off period for any contract/purchase of service/product similarly if we had to back out within a cooling-off period do we get our 2,000$ refund?
Q.4 What if I don't want specific appliances provided by the developer and I want to add my own choice? does the developer allow to add back the credits for any other upgrade and does the developer charge any fitting/installation charges for the replacement?
3 answers
Q1. That's right. You'd be paying just the balance.
Q2. You'll get an invoice for the same. It's a proper invoice.
Q3. I don't think you'll get a refund, as per my knowledge, it's part of sale. But you can definitely ask your sales consultant before paying this 2000k. They're very transparent and easy to talk to....
Q4. I'm not sure about this, as I'm going with the builders choice. You could ask the sales team....Like I said, you can ask them anything related to the house build and only if you are happy with you can pay them the deposit. I have dealt with many builders, and Carlisle homes, sales team are very patient and transparent....Good luck with choosing the builder....
Carlisle M.Carlisle Homes
Hi Sharmad K,
Thank you for your question.
Your initial $2000 deposit does get deducted from your overall contract price. When you sign your HIA building contract you are required to then pay the remainder of the 5% deposit, this is the invoice that your initial $2000 deposit would come off. You will also receive a receipt of confirmation that this deposit has been paid.
The HIA contract does have a three day cooling off period, and the contract is always subject to finance. In the event that you decide to cool off or are not able to obtain finance then you would not be eligible for a refund of your initial $2000 deposit. The reason for this is that the build must always receive payment of the works that have been carried out on the file.
Carlisle Homes has a large variety of appliances to choose from, so you don't have to go with the appliances that come standard to our home designs or part of any promotion. We do not let our clients source their own appliances and have them fitted after handover. However we build for many clients who have requested particular appliances which we have been able to provide.
If you have any further questions or require any further information please do not hesitate to contact us directly.
Kind Regards,
Carlisle Management
Awesome guys thanks for the prompt response to my queries.
Details
| Category | Home Builders |
|---|---|
| Types of Homes Available | One-Storey and Two-Storey |
| Major Defects Warranty | 25 years |
| Knockdown & Rebuild | Yes |
| Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi Abraham,
We acknowledge that there was a perceived miscommunication during the sales process however we certainly don't believe you were lied to or that we cheated you in any way. It was unfortuna...
Read moretely not the best way to start your building process with Carlisle and we apologise for that.