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Carlisle Homes
4.7 from 4,870 reviews · View Statistics

Reviews

  • Build Stage
  • Customer Service
    1.4 (55)
  • Site Admin
    1.6 (44)
  • Timeliness
    2.0 (42)
  • Structural Integrity
    2.0 (34)
  • Plumbing & Waterproofing
    1.9 (35)
  • Electrical & Lighting
    2.2 (35)
  • Flooring
    2.2 (33)
  • Transparency
    1.1 (52)
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Reviewer Photos & Videos

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San

SanMelbourne

  • 3 reviews
  • 3 likes
  • Verified customer

Stay Away; not sure how they get 4.7 stars

published
Customer Service
Site Admin
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateAugust 2018
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
N.A

N.AGreater Melbourne (Inner), VIC

  • 4 reviews
  • Verified customer

Admin process

published

Stressed and annoyed during the admin process side. Long super slow process from the admin side. was feeling excited when I signed up, now feeling frustrated, annoyed, loss of interest to my dream home. Admin take way to long to get things done and follow up with accurate details. I have built two homes before this one being my third and never have I felt this frustrated as I'm feeling today. Admin excuse we are busy.

Incentivised ReviewNo
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Rose

RoseGreater Melbourne (Inner), VIC

  • Verified customer

Disappointed with Build Quality

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateOctober 2020
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Rose
Rose
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Khan

KhanGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Checking legal rights for protest at front of sales office and involve media.

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Has put me off building ever again

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Transparency
Build StagePost-Construction
Construction End DateOctober 2020
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Myreview
Myreview

The reviewer stated that an incentive was offered for this review

Angshuman

AngshumanGreater Melbourne (Inner), VIC

  • Verified customer

Extremely disappointed and frustrated

published
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
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1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
krsaggi

krsaggiGreater Melbourne (Metropolitan), VIC

  • Verified customer

Avoid at all cost.

published

Carlisle after making promises that they can't keep, during sales pitch are now even refusing me to hire a building inspector. My rights as a consumer are clearly being violated.
Carlisle is using stage 4 restrictions as an excuse not to have a private inspector, so that they can cover up their botched jobs.
I even have a email from department of jobs, precincts and regions, addressed to me, explicitly mentioning that I am allowed to have a private inspector.
Carlisle is still refusing me to hire a private inspector.
They have come up with their own set of rules to allow only certain inspections that they see fit.
When I got a call from one of the managers at Carlisle, they even warned me not to do a review online.

Customer Service
Transparency
Incentivised ReviewNo
Build StageMid-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Thomas S.

Thomas S.Victoria

  • Verified customer

Refusing Independent Inspector Against Legal Rights

published
Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Thomas S.
Thomas S.
HJY v.

HJY v.

  • 2 reviews
  • 1 like
  • Verified customer

13 Year Young builder with no insight of building

published

Well i don't know where to start i did not wont to write this review but i thought to myself why shouldn't i. My advice to people who are building chose A company wisely if i could give this company and its doggy stuff -10 i would have. Love to have a chat with there CEO who maybe as bad as their hired CLE and SS. Still waiting for my things to be fixed and my house is beyond their display upgrades and the amount of stuff has been made i am surprised SS is bunch of liars. Anyways i make sure i will take them to court . Carlisle homes cannot build homes they only know how to build doggy homes.
*Advice to people do not bulid with this doggy bulider

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateAugust 2018
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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Shilpa P.

Shilpa P.Greater Melbourne (Outer), VIC

  • Verified customer

Misleading Product Review Rating - 4.7 Star Review. Disappointed and Lesson Learned

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateSeptember 2020
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
iiioooiii

iiioooiiiGreater Melbourne (Inner), VIC

  • Verified customer

Bullying started once you have signed the documents

published
Customer Service
Transparency
Build StagePre-Construction
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

  • Verified customer

Wished I had not gone with this Builder

published

They have basically taken advantage over this whole COVID pandemic by not allowing private inspectors to do their job. Even now that the restrictions are starting to ease and more people have been allowed to go back to worksites, they still would not allow private inspections. They are totally going against my right to have someone representing me do the inspections. If you really think your quality is good, what are you so afraid of then? It is not helpful that the CLE has been totally useless during this whole debacle. If I could rate a no star for Carlisle I would!

Customer Service
Site Admin
Timeliness
Transparency
Incentivised ReviewNo
Build StageMid-Construction
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Downtown
Downtown
Kash

KashGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Beware Of Carlilsle Homes!! Exploiting during pandemic

published

We had terrible experience with CH. After paying deposit they talking contract terms & conditions to be met by customers and the same is not applicable to them. They forcing us to move to next stage, when we did not agree just cancelled job without any refund. We are dealing through DBDRV (Domestic Building Dispute Resolution Victoria) if any others in same boat where Carlisle Homes are unreasonable during Covid-19 pandemic I would suggest please approach DBDRV. Customer service is just terrible

Customer Service
Timeliness
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
  • Verified customer

Started great, slowly fell apart... Unreasonable, dishonest, unlawful... Buyer beware!

published
Customer Service
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Scott B.
Scott B.
Rachelle.D.

Rachelle.D.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 6 likes
  • Verified customer

Proceed with caution! - independent women especially!

published

If you are considering going through the building process as a single and independent women, strongly reconsider choosing Carlisle Homes and look elsewhere. You will be patronized, bullied, and spoken down to constantly by supervisors and construction managers thinking they can bully you in to agreeing with them or accepting faulty items.
When you ask for doors to be replaced because they were exposed to significant water before they were sealed yet this is too much to ask, its a red flag. Then when you disagree with a conclusion on an issue to be told "you should have chosen a different builder" (and yes that is a quote), there is clearly no value for customers.

Customer Service
Site Admin
Transparency
Incentivised ReviewNo
Build StageMid-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
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sidsh

sidshGreater Melbourne (Metropolitan), VIC

  • Verified customer

Extremely stressful build process and lack of due diligence by Carlisle homes. Lots of hidden costs and charges!!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Build StagePre-Construction
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes

The reviewer stated that an incentive was offered for this review

CricketRap

CricketRapGreater Melbourne (Inner), VIC

  • Verified customer

Month after handover and still waiting for appliances

published
Customer Service
Site Admin
Timeliness
Plumbing & Waterproofing
Transparency
Incentivised ReviewNo
Build StagePost-Construction
Construction End DateJune 2020
See all answers
1 comment
Carlisle Homes
Carlisle M.Carlisle Homes
Kanwar B.

Kanwar B.Greater Melbourne (Outer), VIC

  • Verified customer

Beware. Avoid. Not Better Than any other builder out there.

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StageMid-Construction
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Kanwar B.
Kanwar B.

In the same time that you spend on copy pasting a saved reply, you could have actually discussed the issues....!!!

  • Verified customer

False Commitments just to secure 2000$ deposit! Fraud!

published

Complete False commitments and false statements just to Secure deposit 2000$. Once after it's paid, you will get different version of statements from CLE and screw your dream home. They shouldn't tell all false n wrong things just to get 2000$. I hope issue resolution team can involve and get the refund back and spoiled my 1 month time due to their false promises. Never recommend any friends at this stage and know couple of other people where got fooled by taking 2000$ and introducing all problems later and not refunding it with their false commitments. Building Ombudsmen should block all misleading advertisements just to secure deposit.

Customer Service
Site Admin
Timeliness
Structural Integrity
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Mahesh
Mahesh
Raf

RafGreater Melbourne (Outer), VIC

  • 3 reviews
  • 2 likes
  • Verified customer

Waste of time

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Transparency
Incentivised ReviewNo
Build StagePre-Construction
See all answers
2 comments
Carlisle Homes
Carlisle M.Carlisle Homes
Raf
Raf
Page 1 of 7
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Questions & Answers

Babi R.

Babi R.asked

How much need deposit for house and package?

1 answer
rani
rani

We built in the Easy Living range and paid 2k deposit for the build. The land deposit will depend on your developer.

Palak Patel

Palak Patelasked

Hi
we bought our house which was 8 months old built by Carlisle homes. After 1 year, cracks start to emerge. Carlisle homes fixed few cracks initially. After few months, new cracks start to merge and today its nearly after 1.5 years those cracks are getting bigger and worse. They give 7 year structural warranty so the inspector took 1 year to take level samples on every corner of the house and asked me to do concrete around the house ( which is ended up doing it ) and gave me list of things to be done outside the house to stop the movement. It looks like the inspector does not want to do fix the cracks and is making issues on the landscaping and other things and refuse to fix the cracks until the issues are not fixed by me. I have already spend $11,000 fixing the issues that they ask me. But still not he refuse to do the job.

No answers
shameuford

shameufordasked

Is it true that the owner has to wait outside while the 3 three months inspection after moving in is done. Why I ask is the easing of Covid Restrictions is now allowed not tightens. This is just a one to one inspection with masks on...

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi shameuford,

Thank you for your question.

Although there have been some easing of restrictions to remain compliant with the current restrictions enforced by the Victorian Government the inspection can only be conducted if all occupants remain outside of the home during the inspection (garage, alfresco, backyard)

Any discussions on the day regarding the inspection must take place outside the home adhering to COVID social distancing guidelines.

In addition to the above a face mask must be worn when greeting the Warranty Inspector at the door.

We can confirm that this is not how we would usually conduct our warranty inspections, however we do have to obey the restrictions that are still in place.

If you have any further questions please feel free to contact us directly at warrantyexpress@carlislehomes.com.au.

Kind Regards,
Carlisle Management

Get an answer from our members and Carlisle Homes representatives

Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build AreasMelbourne South-East, North, West, and Geelong

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