If you are new to building homes be ready to be taken for a ride. Sales are helpful and so is the color department. The real headache starts with the CLE when they try to up the contract price by charging for basic changes. Want to raise window heights? Charge of $2400! What to move the dishwasher to the pantry? That’s another $330. We are paying a cool $4000 extra for these changes which other builders do for free.

When signing up with Carlisle we asked that any discounts offered be subject to no conditions. Have the confirmation by the sale...Read more

Headsup: This review is pre construction)

I got in contact with Carlisle in July last year to build on my land. Process was smooth then with the Sales consultant and surprisingly Carlisle plans offered some degree of customisation (here is the twist) which we were happy with. Sales Consultant did all the promises for customisations we were looking for. Fast forward to Colors appointment this year (which as an appointment was smooth) we were told that the necessary customistions that we signed up for with the Sales Consultant are not possible. ...Read more

Sales consultants: Reckless and lazy.
Agree that there will be human mistakes everywhere in any profession, but I would expect Carlisle to manage not to happen those as they are one of the experienced builders in the industry.

Example: My case was, Even though I have listed inclusions which I need in the contract. Sales Consultant which I was dealing with, had given email confirmation on it. But When it comes to the actual contract, one of the items was missing, I was trusting Carlisle and not expecting human mistakes. So I have signed a con...Read more

There were a couple of common issues with the build that other reviewers of other builders have had that we also went through that were inconvenient, but what I cannot accept from a 600k+ build is such a sloppy finish. We have now been in a year and I am still finding the paint overruns, imperfections, tile glue residue etc that are the signs of sloppy workmanship. This also tells me that there was no pride in the work done by the tradies who did and oversaw the work. I have deliberately refrained from writing a review until the honeymoon per...Read more

We just completed our Beveridge build. The admin process was smooth and there was a lot of transparency. When construction started the communication became lesser and there was lack of transparency with the construction team until we lost trust in them. Our handover and settlement process was not as smooth and exciting as we expected. A few defects identified at PCI were not fixed by settlement day but they kept pushing us to settle. After settlement, communication has been poor from the construction team than before and just moving back and fo...Read more

We were on the verge of pull out from Carlisle homes due to disappointment from colour selection consultant and Client Liaison Executive allocated to us on first place, during colour selection, she rushed us through all sections and didn't give us enough time to make confident decisions. Furthermore she entirely skipped couple of sections to go through and were not seems to bother about showing full range of products. I had to rebook colour selection and [name removed] appointed our colour consultant, she was very pretty great all the way.
Seco...Read more

Would have given only 1 star (or no star if there is an option) if I would have submitted this review immediately after completion of the building. 2 Stars due to good customer service by office staff at the time of construction and after sales service too.

Starting of the building process including color selection, contract signing etc was good. All was going well until they started construction. 1st Site Supervisor was good in communicating and responding to calls however had lot of other building issues, only to be found out later(last stag...Read more

Our experience with Carlisle was okay. the sales stage was great as you would expect.
Color selection was okay although we felt a bit rushed and not helpful at all. Our CLE(client liaison executive) was not really helpful she just did the bare minimum. Our house turned out okay but there was glaring issues such as slanted walls not straight-more issues below.
Our brick mortar was very inconsistent some were thin and some were thick.
Our building supervisor was also not the best. He tried to rush the settlement when the house was not even com...Read more

Unfortunately we did not have a great experience building with Carlisle Homes. Everything seemed great during the purchasing and colour selection phase but it went downhill from there. Our site supervisor was not very good at managing the trades and following up on unfinished work and he was highly lacking in communication skills. The whole build process left us uncomfortable and concerned. At handover we were told to keep a list of issues to provide at the warranty inspection, which we did. However we were then told by the warranty department ...Read more

- Communication with Client Liaison Executive [name removed] was exceptional
- Overall cost was low
- Often not able to get in contact with Site Supervisor
- Final stage of completion was below the standard I had imagined a well known builder would produce - poor paint job, touch ups not fixed (Sticker from PCI was just removed), doors don’t line up and close properly, rail for toilet paper was changed and old holes were not covered properly
- Plumbing issues resulted in not being able to use water for 4 days less than a week after handover...Read more

The customer service team prior to the build were great. Colour selections and contracts etc. went smoothly. We have built before and understand that building is a long process and general errors are made. However this build encountered countless issues which were often only rectified with weeks of me following them up and often a lack of communication from Carlisle (site foreman and construction manager). These issues included the entire paint job being bad enough to have to be redone, carpet being installed 12 weeks prior to completion and th...Read more

I am still in building process and so far my experience with Carlisle has been satisfactory. Processes are well clear and well sorted. They have good amount of on-line tools that help in making decisions while building. Base house packages, though on higher side compared to other builders, are well sorted and lot of day to day things are included in the price. On the contrary, I felt, upgrades are limited and pricey. To summaries, it's been good experience with them.

Will update my review towards end of building process and once I have the han...Read more