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As of August 1st, 2019, Carlisle Homes is offering each reviewer a $100 E-gift Card to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward. Previous Incentives: From September 5th, 2018 until July 31st, 2019 a $100 Visa Universal Gift Card for a positive or negative review.
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shameufordGreater Melbourne (Outer), VIC
- 8 reviews
- 8 likes
- Verified customer
Shocking
Now that we have finished building with Carlisle Homes I can now honestly write this review based on my entire experience. Not straight after the color selection when we were encouraged to complete a positive review with a $100 eftpos card as a reward. Color selection was perfect. From the start through to the end product Im not satisfied with a lot of things. From reverse building where plasterboards were hung before the actual building is water tight to having to put up with squeaky floor and stairs. The overall workmanship is below avera...Read more
ge. Nails are going everywhere but not where it meant to be. Even paces where it meant to be nailed were entirely neglected. Instead of using two nails they just used one nail just to save cost. If I were to build again I wont use Carlisle Homes and neither recommend it to anyone else.1 comment
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Raju HossainGreater Melbourne (Metropolitan), VIC
- Verified customer
First Home Building Experience with Carlisle Homes
We started our process with Carlisle after visiting a few other reputed builders. The reason for the move was the floor plan & facades and the reasonable base price. However, I wish I would have selected the other builders. The start of the journey was perfect. However, being the first homeowner, we came to reality after paying the initial deposit. The level of transparency and commitment during the sales stage was not kept. Due to mismanagement & miscommunication between our previous CLE and Sales Consultant, we are now going through financial...Read more
hardship (delayed the building process, unnecessarily paying the EMI for titled land). When I complained about the delaying the process, there was no response from CLE. Instead of accepting the mistake and rectifying it, they started playing the blame game with each other (and I suffered for someone's mistake). I thought I would give a 2 stars rating. However, the way my current CLE is responding, I increased my rating to 3 stars. I hope I can update my review after construction. Rating Breakup (explanation is given below): 1) Sales stage: 0 stars 2) Colours appointment (online spectra via MS Teams & mobile call): 4 stars Our colour consultant did a great job to help us find the right combination. Also, there was no push for an upgrade for any items (which I was suspecting) 3) Tender Appointment (mobile call): 3 stars The appointment went well with the consultant. However, we were surprised due to the cost associated with many unknown items. Most of the items were related to site cost (which happened because of our sales consultant mis-commitment).1 comment
Carlisle M.Carlisle Homes
Hi Raju Hossain,
Thank you for sharing your pre-site building experience with us, we appreciate your honest feedback and suggestions and will make sure these are taken on board. ... Read more
We are sorry to hear that you feel that false promises were made during the sales process, this is not how we want our clients to feel at all and can assure you that they would not have been made on purpose. It is fantastic to read that you are really happy with your new CLE and that she is going above and beyond for you, we are confident that this high level of service will continue throughout the construction phase of your journey. Raju Hossain, thank you for again for sharing your experience with us, we really do appreciate your honesty and we hope that moving forward your experience is a much more positive one. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Other Home Builders
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4.8(614)CKRCGreater Melbourne (Outer), VIC
- Verified customer
“Easy Living”
My partner and I are building out first home with Carlisle Homes - Easy living. Personally I would never do it again. I wish we were told before paying the deposit that we had to pick from colour schemes and that there is not much choice, we have basically upgraded everything and probably could of built with T-Range in the end. Also the whole process is so rushed it is ridiculous. Especially during Covid-19 you would think there would be some changes considering we couldn’t go out and properly look at samples. Also our land doesn’t title for an...Read more
other 6-7 months (again I wish we were told prior to paying our deposit that the process is so quick and rushed). On top of that the colour selection email that is sent is absolute rubbish, the colours look nothing like they do in person, you cannot spot any differences between the stone because the pictures are not clear at all and not all options are sent to you. Our “colour appointment” was rushed, we also dealt with someone who made several mistakes and did not know the colour boards correctly. We also left our appointment and had to return because we realised a lot of things were missed. Our draft contract then came back with a list of mistakes. As first home buyers the process so far has been overwhelming as I would imagine. But we haven’t been able to feel confident or overly excited. Our “sales support/colour appointment person” has been so incompetent and rude it has made us want to pull the plug on the whole process several times. Our sales consultant to begin with that helped us with the quote was amazing! I just feel like we weren’t told a lot of information and were sucked in very easy as this is our first time ever building a home. “Easy living” hasn’t felt so “easy” as of yet.Similar opinion? Write a review on ProductReview.com.au!
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- Verified customer
First home buyer: Macquarie 22
My partner and I are first home buyers so the whole process was new and exciting for us. We are building the Macquarie 22.
The sales process was extremely good. Our Sales consultant was eager to help and walked us through each step of the process. We even asked some dumb questions and he was extremely accomodating and answered them all. Sales I would give 10/10.
Sales was a pleasant experience but the Sales support left something to be desired for. Admittedly, our Sales support was friendly and confessed we were her favourite customers (rem...Read more
ember this for later). We were rushed through our colour appointment jumping from room to room in no coherent manner. There was a number of mistakes made where the Sales support assumed we wanted something but didn’t ask us. That was frustrating. After 3 electrical plans and quote revisions we finally had a contract we were happy to sign. Then during our signing we spoke at length about our experience. She was apologetic and stated she was new to the roles. If she told us that she was new we would of been a lot more forgiving and patient. We can confidently say we weren’t her favourite by the end of it. Overall, we have designed and set up a house we love and are excited to begin building. Even with our difficulties Carlise did eventually resolve our issues and turned it into a positive one Tip: if you’re new just tell set that expectation at the beginning of the the consult so we aren’t to hard.1 comment
Carlisle M.Carlisle Homes
Hi Eren E,
Congratulations on building your first home, this must be such an exciting time for you!... Read more
Building a home is a huge investment which is why our team take their role in supporting and guiding our clients so seriously. We are pleased to read that our team have addressed any issues promptly and we can assure you that you will continue to have a pleasant experience with us when construction of your new home commences. Thank you for your review Eren E, we really appreciate your honest feedback. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
JohnVictoria
- Verified customer
Requested Review
I have been requested by Carlisle Homes to submit a review. I have just recently signed my pre-contract with Carlisle Easy living. Honestly I am only doing this review because they're offering a $100 voucher upon completion of this review. Overall the experience so far with the sales team have been neutral, they are responsive to your emails and calls. With the COVID-19 stage restrictions and government grants on offer, make sure they understand your situation and needs, you will be pressured to sign things quickly and they'll whisper sweet promises in your ear to get you over the line.
1 comment
Carlisle M.Carlisle Homes
Hi John,
Thank you for your review and your honest feedback, we really appreciate this.... Read more
We are sorry to read that you have felt pressured into signing your documents, we can confirm that this was certainly not our staffs intentions. John, we really appreciate your feedback and ask that you please contact us directly at customercare@carlislehomes.com.au if you would like to discuss any of your concerns further. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
Pre construction - Check your drawings 100 times before signing!!!
Things were going well until contract signing. Although a detailed list of mistakes in the drawings was prepared, they have been ignored in the 1st, 2nd & 3rd developer approvals. I had to give-up last time as I lost more than 3 months. When I requested for the last DA, a document with an olds date stamp was provided. No proper DA docs has been provided yet. (If the first DA application has been submitted after correcting the mistakes which I have pointed out, I would not have been caught in the additional 30 day delay)
Also, I took time to giv...Read more
1 comment
Carlisle M.Carlisle Homes
Hi Harinda W,
Thank you for taking the time to share your experience with us so far and for providing us with your honest and constructive feedback. ... Read more
Whilst we can appreciate it is frustrating when delays occur we would like to point out that this can be out of Carlisle Homes control and in the hands of the developer, that being said, we still take your feedback on board and appreciate your honesty regarding your concerns. We are confident that you will have a very pleasant building experience with us and will be able to provide us with a positive updated review once construction finishes. If you have any concerns or further feedback that you would like to discuss directly Harinda W then please feel free to contact our customer care manager directly. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
Manjit KGreater Melbourne (Inner), VIC
- Verified customer
Experience with Carlisle
Good experience till Now. [name removed] from Sales is very helpful. Good standard inclusion with good building plans. Spectra has many options. Only thing is concerned, you can not change much in structures, if you want to change according to your need. If you change, then price is too high. Then you forget about to change anything.
1 comment
Carlisle M.Carlisle Homes
Hi Manjit K,
Thank you for your review and honest feedback. ... Read more
Whilst we appreciate your comments regarding being restricted to changing the structure of our homes, please keep in mind that we are limited to making these changes due to the way we design, engineer and construct our home designs. Your understanding is appreciated. Manjit K, again thank you for your review and we look forward to assisting you throughout the remainder of your journey with us. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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SHAKTIMELBOURNE
- 2 reviews
- 13 likes
- Verified customer
Went well till Handover
Everything went well in color selectin, construction stage and handover stage. Small hiccups but no complaint I was very happy with quality and timeframe that's been done. However I was bit disappointed with after sales service. No response from supervisor for 10 days and no reply back to email again
1 comment
Carlisle M.Carlisle Homes
Hi SHAKTI,
Thank you for your review and honest feedback. ... Read more
It is wonderful to read that you experience a pleasant journey with us. In regards to your post handover concerns, could you please contact our customer care team directly at customercare@carlislehomes.com.au and they will be able to assist you. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Other Home Builders
MalroseGreater Melbourne (Outer), VIC
- Verified customer
Our Spectra appointment
We were very excited to choose everything for our new home at our Spectra Appointment! I would perhaps suggest breaking up the appointment into two separate appointments - Electrical and Colours, as it went from 8:30am to 4:30pm with a 30 minute lunch break. We have built many times so we were very prepared for the appointment, but for first timers, it will be a stretch. I would also suggest that your price points be calculated while looking at the product during the appointment. Even though you can make changes later, you don’t have an image of what you may want to change it to. Aside from that, it was fun for us to finally visualise what we wanted in the house. Very exciting day however and [name removed] was really lovely to work with.
1 comment
Carlisle M.Carlisle Homes
Hi Malrose,
Thank you for your review.... Read more
We are thrilled to read that you can now visualise how your dream home is going to look after your spectra appointment, we are excited to see all of your selections come to life once construction starts. We really appreciate your feedback and especially your comments relating to the way our Spectra appointments are run, we will take this on board. Malrose, thank you again for taking the time to share your experience with us so far. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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SacramentoGreater Melbourne (Outer), VIC
- Verified customer
Very poor finishing
Dear Community,
I want to share my Experience with you all. We build with Carlisle home and we will never think again to building with them again. We paid full payment on inspection day and Carlisle home supervisor advised us we will fix all the things which we discussed on inspection day within a week time if we can pay them in full today. Me and my wife thought they will fixed everything as per Promise.
Now over two months I am chasing Carlisle home from more than two months Sending them emails and messages but no response.
Paint work still not done yet.
Kitchen sink tab water going out because tab not installed on right place
...Read more
2 comments
Carlisle M.Carlisle Homes
Hi Sacramento,
We are disappointed by your review and to read that your post settlement experience has not been an enjoyable one.... Read more
Please know it is common to find many cosmetic issues after you move in to your new home which is why our Warranty Team will go through your entire home after 3 months to address such items. Sacramento, we would love for you to contact our Customer Care team directly so we can attend to your issues accordingly. Kind Regards, Carlisle ManagementHi Carlisle,
I am totally agree with you ... Read more
We will have someone after three months to fix whatever issue we will face in three months. But on inspection day we have been told your current issues and all current things will be done within a week as per Carlisle home documents given to us. Our master bedroom lock done after two months at least after calling and sending email for two months and paint work still not done yet i called numerous time and send text about update but not getting any response which supposed to be done within a week time. Pillers paint is different we requested different color. We requested two different color and paid for two different color but only one color on outside pillars. Range hood corner have dents we informed but still not heard anything Please do not do with your customer like this we request many times and called numbers of time before we put this reviews because we respect everyone business but in return we want Carlisle home should do whatever promised to client. Letter of undertaking on settlement items Carlisle home document says 7 days time to complete all items.Similar opinion? Write a review on ProductReview.com.au!
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VijeGreater Melbourne (Outer), VIC
- Verified customer
Colour selection
Colour selection were great.Our consultants were very friendly and they were helpful through out the day.Preference and selections widely vary between individual. The consultants understood our requirements and guided with suggestions such as upgrades and selections during the entire process.
we enjoined the first appointment and looking forward to forthcoming appoinments.
1 comment
Carlisle M.Carlisle Homes
Hi Vije,
Thank you for review!... Read more
Our spectra showroom has so much to offer and we couldn’t be happier to hear that our team were helpful, friendly and knowledgeable when deciding on fixtures, fittings and colour schemes for your home. We have no doubt that you will continue to enjoy the upcoming appointments that you have and will continue to receive the same level of service throughout the rest of your journey with us. Again, thank you for such a great review Vije. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Jagit kaurGreater Melbourne (Metropolitan), VIC
- Verified customer
Enjoying my new home
Thanks for Carlisle Homes to deliver my home on time,eventhough there was a lot up and down during the building process.The house is build beautifully but if you want me to comment on quality just move in still have to live in for sometimes before I can comment workmanship and quality.
1 comment
Carlisle M.Carlisle Homes
Hi Jagit kaur,
Thank you for your review and providing us with your feedback, we appreciate this.... Read more
If you require any further assistance please feel free to contact our Customer Care team. Kind Regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
First home with Carlisle
The sales staff were friendly and approachable and thorough about their research/site costs of land we had chosen to build on. They took our budget into consideration during the sales process. Albeit the sales stage felt rushed and mistakes were made with selections which needed clarity further down the track.
We built an 'Easy Living' home and was not informed about upgrades that we could have potentially had and only found out that this was an option by reading other people's experiences on social media.
We were very pleased to discover wit...Read more
h Easy Living that site costs were fixed at the time of our build, however it is a shame that there is no option with Carlise to customise floorplans. Defects picked up on private inspections some of which were not dealt with during building process. It's not clear to us if these defects would have been picked up if we did not have a private inspector. We were very pleased at the start of the building process with the 'Carlise Connect' tool which was available to track the stages. However rather disappointed towards the end when none of the stages were updated and kept in the dark about what was happening. At PCI we were encouraged to move in 7 days prior to having our appliances fitted (heating, cooling, gas, hot water etc). When we later challenged this we were told that this was standard practise and there was nothing that could be done about it. However on escalating to management who were very amenable we able to deal with this issue promptly without stress.1 comment
Carlisle M.Carlisle Homes
Hi Renwick23,
Firstly, thank you so much for taking the time to share you experience with us. We really appreciate the constructive feedback you have provided and more so that you are loving your new home.... Read more
We apologize if you felt rushed throughout your pre site stage, however pleased that your were happy with your included site costs. this is one of the greatest inclusion we have with our Easy Living Range. Its still early days living in your new home, and we want you to know that we are still here for you. So please do not hesitate to contact us as you get to know your new home. Soon enough we will be taking you through our warranty process and we will ensure we have covered off all your concerns and queries. For the time being Renwick23 enjoy your beautiful home and create some wonderful memories. kind Regards, Carlisle Management.Similar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
- Verified customer
New Home Build
Had a good experience with our colour consultant [name removed] she was really helpful in helping us pick our colours as we had no idea what we were doing. Process has been confusing in general as lots of people tell us different things, also even though we got affinity range, there were lots of things we wanted that we couldn't get as Carlisle don't offer it. also find it strange that we couldn't get prices for some things until we had already selected it in the colour selection and had to receive our tender to find out how much it would cost ...Read more
(hard to know if your selection is worth the money when you don't know how much it costs) and then make amendments after that. about to sign contracts next week and cant wait for the build to be completed UPDATE: Really unhappy with our experience so far and the build hasn't even started yet. So many errors with all documents, couldn't even get my name on the contract correct, which Carlisle refused to rectify, even though we told them before we signed it, which is now causing delays with our bank. They have taken upgrades off our contract at the last minute without telling us and are saying we need to pay a fee to get it back. Seems no one is on our side or looking out for us as the customer. We are putting a lot of money into this build and we are not at all confident in what the end product will look like if this is the service we are receiving so far. Really unhappy and would never build with Carlisle again. If we hadn't signed contracts already, we wouldn't be going ahead with the build. UPDATE: Carlisle have come to the table with a free of charge resolution to the contract items that were removed without our knowledge. This is something we welcomed and are thankful. This also allowed us to make some further changes to our build which we had overlooked at the earlier stages, so that was a bonus. The incorrect name on the contract was resolved and our bank applications are progressing as planned. We still cannot be certain about how the rest of the process will go, but the recent actions from Carlisle are encouraging.1 comment
Carlisle M.Carlisle Homes
Hi Jordan,
Thank you for your review and feedback regarding your experience so far.... Read more
We are disappointed to read that you are being told different information from different people but we are confident that this will all come together and be clarified at your upcoming contract appointment. Jordan, we are sure that you will enjoy the upcoming stages of your journey and will be very pleased with your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Shanawaz AnwarGreater Melbourne (Outer), VIC
- Verified customer
Site Start stage
Had issues with the drafting as our home needs customisation, due to that been to the council for approval twice and the project is delayed. Other than that the service is so far good. Though it's delayed its all resolved now and waiting to site start.Hope all goes well and good.
1 comment
Carlisle M.Carlisle Homes
Hi Shanawaz Anwar,
Thank you for your review.... Read more
We understand that it must be frustrating waiting for approvals but we are pleased that this has now been achieved and the most exciting stage can begin - the construction of your new home! Shanawaz Anwar, we look forward to working with you throughout the upcoming stages of your journey and we are sure that you will be absolutely thrilled with your beautiful new home. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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NadsGreater Melbourne (Outer), VIC
- Verified customer
Our Experience
This is our first ever build (Piermont 27) the build process was just average; in the end we are happy we have our home! It’s now been 6 months since we move In that includes fix ups after warranty inspection, It was a wonderful journey in the start, There were regular follow ups and updates overall wonderful customer experience, Team members like [names removed] have been knowledgeable, supportive and accommodating. Although I and my wife think overall experience could have been better such as PCI, Basically PCI is a chance to identify all bui...Read more
lding defects and have them rectified by the builder before you finalise the handover, We believe defects should have minimised as much as possible before PCI as it doesn’t give good impression when you see paint overruns, imperfections, tile glue residue etc which are the signs of sloppy workmanship. This also tells me that there was no pride in the work done by the tradies who did and oversaw the work, May be this is how things done in this industry but it definitely doesn’t give a good impression when you lost your counts of defects, I believe you expect only few minor defects which is okay but when you find way too many defects whether its major or minors you don’t feel satisfied. Our handover and settlement process was not as smooth and exciting as we expected. A few defects identified at PCI were not fixed by settlement day but they were kept pushing us to settle, A day after we getting keys we were told that we cannot move today due to gas leak from hot water system. At last minute we had to made lots of changes/arrangements in the peak of the winter with 4 months old baby. I was asked that If I want to build my garage on the zero lot line I will need to pay for pegs relocation charges which I agreed and later I found my garage was not built on zero lot line but I have been charged for pegs relocation when I asked I was told we cannot build garage on zero lot line (Despite sending them a photo proofs where Carlisle have built a garage on zero lot line for one of my neighbour at the same time) Even my next door neighbour's builder has built his garage on zero lot line but not mine. Another hiccup was refund of recycle water connection fee I was told there is recycle water requirement in our area and I have been charged, At PCI I found No recycle water tap and then I was told It was not required hence I wasn’t charged for it, After a month when I was going through the documents I found I have been charged for it which was refunded later. Overall experience was below expectation1 comment
Carlisle M.Carlisle Homes
Hi Nads,
Thank you for your honest feedback. It seems as though despite being overall happy with your home there were some things that transpired throughout the course of your journey which soured things somewhat. ... Read more
We thank you for sharing your feedback with us and we hope that you enjoy your home for many years to come. Our team are on hand should you require any assistance in the future. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Sammy2008Greater Melbourne (Outer), VIC
- 6 reviews
- 5 likes
- Verified customer
Update
So - we got the keys to our new Carlisle home in October but have moved in just recently due to work commitment and unforeseen family events.
While building process was really "smooth sailing", after moving in we noted a range of issues and we are hopeful that this will be adequately addressed during and after the warranty appointment that is already booked. We certainly hope NOT to hear that famous builders' statement " it is within the tolerance".
It is rather disappointing to see that cabinetry, particularly internal shelving was done very...Read more
poorly with very little care. Overhead cabinets are all in brown colour - only one has white bottom. Sliding door to the theatre is not aligned and one side constantly falls off - big safety hazard. Alfresco sliding door - unevenly installed so we have difficulties opening and closing the door. Appliance installation:2 comments
Carlisle M.Carlisle Homes
Hi Sammy2008,
We are disappointed by your review and to read that your post settlement experience has not been an enjoyable one.... Read more
As recently discussed with our Customer Care Manager, it is common to find many cosmetic issues after you move in to your new home which is why our Warranty Team will go through your entire home after 3 months to address such items. While your cooktop not working would have been frustrating, we are pleased that our team were able to have this resolved for your within 36 hours. Sammy2008, as you know, your Construction Supervisor will assess all items of concern and arrange for these to be actioned promptly so you can enjoy living in your beautiful brand new home. We are confident that you will again be thrilled with service provided by our team! Kind regards, Carlisle ManagementI am sure you are disappointed with my review but certainly not as much as I am with all issues mentioned in my review.
Perhaps I should clarify - I was the one who actually resolved the issue with co... Read more
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- Verified customer
Can't wait for the build to start
We've had a fantastic experience so far. Our sales consultant went above and beyond what we expected. We went through quite a few different blocks of land due to suitability and she assisted us with every one and responded to all our emails and questions promptly.
Can't fault our browse or colour selection appointment either, we received some sound advice. When we couldn't find a suitable colour they assisted by providing some options that would suit our colour theme, and didn't upgrade or push. The ladies were easy to talk too and get along w...Read more
1 comment
Carlisle M.Carlisle Homes
Hi Sam C.,
Thank you for sharing how wonderful your experience has been so far.... Read more
It's fantastic to read that all of our team have provided you with outstanding service so far which we are sure will continue throughout each of your upcoming stages. Thank you again for your review Sam C and we wish you all the best for the upcoming stages of your new home build journey. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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CanterburyGreater Melbourne (Metropolitan), VIC
- Verified customer
Overall reasonably happy but a few too many issues post construction
Overall our experience building our new house with Carlisle was generally positive. However, there were a few too many issues after construction was completed.
Without going into too many specific details we had a number of plumbing issues including leaks both internally and externally and the quality of the internal paintwork was not great with a number of drips and runs particularly around architraves.
Despite the number of post construction issues we encountered we were happy with the warranty department at Carlisle and the way in which...Read more
they resolved the problems we faced. The warranty department made sure the issues were satisfactorily rectified but it was still quite frustrating that those things weren't completed properly the first time.1 comment
Carlisle M.Carlisle Homes
Hi Canterbury,
Thank you for sharing how your experience has been.... Read more
We are disappointed to read that you had experienced some issues initially with your new home. This is certainly not our intention but we are however, pleased that our Warranty team have provided you with outstanding service and rectified all outstanding issues. Canterbury, we wish you a Merry Christmas and a safe and happy New Year. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
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Thinh NguyenGreater Melbourne (Outer), VIC
- Verified customer
Good Customer Service, nice showroom
Building Construction has not yet start. I am rating for the customer service only. Carlisle Customer Service is very helpful and clear explanation throughout my first and second color selection. The showroom is very nice and clean. The same as other builder, some inclusion was advised before will be as the display house but in fact it was not as the showroom. However, their standard inclusion is not too bad.
1 comment
Carlisle M.Carlisle Homes
Hi Thinh Nguyen,
Thank you for your review.... Read more
We really pride ourselves on the high level of customer service that we provide to all of our customers so it's great to read that you are experiencing this. Thinh, we are confident that you will enjoy the upcoming stages of your journey even more so and we look forward to working with you. We hope you have a Merry Christmas and a safe and happy New Year. Kind regards, Carlisle ManagementSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Johnsonasked
Hi,
I would just like to ask if you build on a sloping block?
Ours has a fall of 2.0m.
Babi R.asked
How much need deposit for house and package?
1 answer
We built in the Easy Living range and paid 2k deposit for the build. The land deposit will depend on your developer.
Palak Patelasked
Hi
we bought our house which was 8 months old built by Carlisle homes. After 1 year, cracks start to emerge. Carlisle homes fixed few cracks initially. After few months, new cracks start to merge and today its nearly after 1.5 years those cracks are getting bigger and worse. They give 7 year structural warranty so the inspector took 1 year to take level samples on every corner of the house and asked me to do concrete around the house ( which is ended up doing it ) and gave me list of things to be done outside the house to stop the movement. It looks like the inspector does not want to do fix the cracks and is making issues on the landscaping and other things and refuse to fix the cracks until the issues are not fixed by me. I have already spend $11,000 fixing the issues that they ask me. But still not he refuse to do the job.
No answers
Details
| Category | Home Builders |
|---|---|
| Types of Homes Available | One-Storey and Two-Storey |
| Major Defects Warranty | 25 years |
| Knockdown & Rebuild | Yes |
| Build Areas | Melbourne South-East, North, West, and Geelong |
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Carlisle M.Carlisle Homes
Hi shameuford,
Thank you for your honest review. We are sorry to read that you have not been satisfied with your overall build process and are experiencing some potential defects, this is not what we want for any of our clients. ... Read more
We are constantly looking at ways in which we can improve. As such, your comment regarding our reverse build process will be passed onto the appropriate department. shameuford, we take your feedback seriously and encourage you to please contact our customer care team directly at customercare@carlislehomes.com.au where we can discuss your concerns further. Kind Regards, Carlisle Management