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Carlisle Homes
4.7 from 5,765 reviews · View Statistics
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Reviews

  • Build Stage
  • Customer Service
    4.9 (2,080)
  • Site Admin
    4.8 (569)
  • Timeliness
    4.8 (888)
  • Structural Integrity
    4.8 (265)
  • Plumbing & Waterproofing
    4.8 (201)
  • Electrical & Lighting
    4.8 (305)
  • Flooring
    4.8 (280)
  • Transparency
    4.8 (1,519)
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  • Verified

Great experience

published

Our colour selection process was very well managed and organised. The consultant was very professional, friendly, and walked us through every stage and provided details into everything we chose which we didn't experience with other builders. Very well prepared and made the whole zoom process less stressful. Colour Consultant met all our needs by giving us all the options and what would go well with our choices.

Customer Service
5/5
Timeliness
5/5
Electrical & Lighting
5/5
Flooring
5/5
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Binh T.
Binh T.Greater Melbourne (Inner), VIC
  • Verified

Beautiful Experience

published

We just done signing the HIA Building contract with Carlisle Homes and it has been a very good experience, color consultant is amazing, everything is clear with 3D effect to let us see exactly what our home look like. [Name Removed] & [Name Removed] are very knowledgeable. Lots of choice for selections. It 's our first home & so far we're very happy with our purchase .

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Structural Integrity
5/5
Plumbing & Waterproofing
5/5
Electrical & Lighting
5/5
Flooring
5/5
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Other Home Builders

 
 

0.0
(1,234)
Anusha
AnushaGreater Melbourne (Outer), VIC
  • Verified

Good experience

published

We are at the color selection stage and it has been a good experience with the CLE, color consultant and the electrical consultant. There were very helpful and very knowledgeable. There are lots of choices available without upgrading in Carlise Spectra. Very happy with Carlise and really looking forward to have our new house.

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Electrical & Lighting
4/5
Flooring
5/5
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Kalinga Perera
Kalinga PereraGreater Melbourne (Outer), VIC
  • Verified

Great Experience

published

This was our second home build in Melbourne, and from the moment we started dealing with Carlisle we felt we were in good hands. The whole team is so professional, and we have nothing but positive feedback. Special call out to Colour Consultant, her outstanding customer service and in-depth knowledge made our virtual color selection journey very comfortable.
Carlisle is a truly different type of building company with a very high focus on customer satisfaction. Highly recommend visiting their display homes, more than 95% of what you see is what you get as standard. No surprises

Customer Service
5/5
Incentivised Review No
Build StagePre-Construction
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Ravi
RaviGreater Melbourne (Outer), VIC
  • 10 reviews
  • 3 likes
  • Verified

Customer service at its best

published
Customer Service
5/5
Site Admin
5/5
Timeliness
4/5
Transparency
5/5
Incentivised Review No
Build StagePre-Construction
  • Verified

Great Service

published

All of my Clarifications on the contract were promptly addressed and was very helpful.explained the process .I am happy with the service provided by the consultant . I think the company shouldn’t enforce the customers to write at least fifty words on the review. I felt it intimidating and don’t think it is a good practice and is the only negative comment I have as I am very early in the journey

Customer Service
5/5
Build StagePre-Construction
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Matthew S.
Matthew S.Greater Melbourne (Outer), VIC
  • Verified

Delightful Experience

published

We are now at contract stage and our consultants have been a delight to deal with. Prompt, factual and if they didn't know they explained, set a follow up and delivered an answer in a timely manner. Have been super impressed thus far. Well done Carlisle! I was happy that in colour appointment there were enough real life examples to help us make an informed decision.

Customer Service
5/5
Timeliness
5/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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The reviewer stated that an incentive was offered for this review

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Next
Granada Grand
Granada Grand
  • 2 reviews
  • 1 like
  • Verified

Started our journey with CH to build our dream home

published

It has been very good experience dealing with Carlisle Homes so far. We have completed our colour and electrical appointment and the experience has been pretty good. Support provided by sales consultant, CLE and colour & electrical consultants has been awesome. CH has got good range of floor plans to suit varied block sizes and the standard inclusions / selection options are very good. They have got few online tools to help you with colour selection and lots of information is provided on the colours and products in display homes which makes the process of selecting the floor plan and colours easy. Looking forward to positive experience during build and post handover stages.

Customer Service
5/5
Timeliness
4/5
Transparency
4/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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The reviewer stated that an incentive was offered for this review

Other Home Builders

 
 

0.0
(1,234)
Chantel Prince
Chantel PrinceCentral Highlands and Goldfields, VIC
  • 2 reviews
  • Verified

Virtual Colour Selection

published

Yesterday we were able to do our colour appointment virtually - it's not ideal but our colour consultant at Carlisle made us feel confident with our choices and was able to guide us in the right directions of the look we are after - she answered any questions we had and communication was great! It made the process way less daunting then I thought it would be!

Customer Service
5/5
Site Admin
4/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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The reviewer stated that an incentive was offered for this review

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Shobhit S.
Shobhit S.Greater Melbourne (Outer), VIC
  • Verified

Colour Appointment Virtual

published

The Color Selection was very smooth and well organised. It was virtual color selection hence we were hesitant however it turned out to be very good. The consultant was quite meticulous and honest, it was great to get some advice and guidance on what will work and what will not.

Customer Service
5/5
Timeliness
5/5
Transparency
5/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Parvinder jit
Parvinder jitGreater Melbourne (Outer), VIC
  • Verified

Perfect excellent work

published

We had our colour selection via a virtual appointment due to the lockdown but still the whole process was smooth and satisfactory from beginning to end and the consultant was very loving and helpful really like her advice for colour selections .. i would love to recommend Carlisle homes to all of our friends and families:)

Customer Service
5/5
Site Admin
5/5
Timeliness
5/5
Structural Integrity
5/5
Plumbing & Waterproofing
5/5
Electrical & Lighting
5/5
Flooring
5/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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The reviewer stated that an incentive was offered for this review

Other Home Builders

 
 

0.0
(1,234)
Stephanie M
Stephanie MGreater Melbourne (Metropolitan), VIC
  • Verified

Lovely Virtual Colour Selection

published
Customer Service
4/5
Timeliness
4/5
Electrical & Lighting
5/5
Transparency
5/5
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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The reviewer stated that an incentive was offered for this review

Home Builders

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SMar
SMarGreater Melbourne (Inner), VIC
  • Verified

Great Service

published

We had a very positive experience on our color appointment day. Both color and electrical consultants were very helpful. They help to select right colors according to our requirements. Received great advices from the electrical consultant about all lights and other electrical items required. They helped to understand what really required and what optional. We are really happy with our building journey with Carlisle so far.

Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
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Nancy
NancyGreater Melbourne (Outer), VIC
  • 3 reviews
  • Verified

5 Star service

published

This is my second build with Carlisle and I can still say their service is top notch.
[Names Removed] were quick to come back to me and very professional in dealing with all my questions and requests.
My first build was so smooth and quick that I came back for my second.
I have been recommending Carlisle to my friends as I know I can rely on them to give a 5 start service and I have no complaints from start to finish of my first build, we are loving living in a Carlisle home.

Happy to be dealing with you again.
Carlisle is my trusted builder.

Nancy E

Customer Service
5/5
Timeliness
5/5
Incentivised Review No
Build StagePre-Construction
Carlisle Homes
Carlisle M.Carlisle Homes
Ekta Ahuja
Ekta AhujaGreater Melbourne (Outer), VIC
  • 2 reviews
  • Verified

Virtual Color Appointment | Second Build with Carlisle | Astoria Grand 49

published

[Name Removed] helped us with our virtual color selection. We were a bit unsure about it initially. But she made sure we see all our options and suggested best combinations according to our choices. She did send all photos and sample as well to us for our references. Highly recommend [Name Removed] for colours.

Customer Service
5/5
Transparency
5/5
Build StagePre-Construction
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The reviewer stated that an incentive was offered for this review

Page 1 of 10

Questions & Answers

Vaish
Vaishasked

I really like your Sheraton Deluxe design from the Affinity range, but can i please know why we cant opt for cornerless bifold door in the alfresco when we are willing to pay the extra cost? We were told that only Canterbury 43FF comes with cornerless option.
This could be a deal breaker for us as its one of the preferences we have. None of the other builders have have said no to that option , including Henley, Metricon and Orbit, but we truly love this floorplan and highly appreciate if we can add the cornerless variation. Please help!

1 answer
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Vaish,

Thank you for your question. We are glad to read that you really like our Sheraton Deluxe floorplan.

Unfortunately we are not able to provide the corner bifold door option to this selected house type as there would not be enough support to the upper floor level.
The reason we are only able to provide this option to a Canterbury 43FF is because the Alfresco is not supporting an upper level.

We appreciate that this is important to you and your needs in a floorplan, however unfortunately this is not something that Carlisle Homes can accommodate.

Kind Regards,
Carlisle Management

Thomas
Thomasasked

HI I am planning to build a sustainable zeronet home.
1. Is Carlisle part of sustainability victoria. Currently, I can see only Metricon and SJD homes in it
https://www.sustainability.vic.gov.au/news/news-articles/building-a-zero-net-carbon-home-for-efficiency-and-affordability

2. Do you have any zero net carbon home display house in VIC.
3. To check the quality of your houses, do you provide a blower test and Thermography test

thanks

2 answers
Carlisle Homes
Carlisle M.Carlisle Homes

Hi Thomas,

Thank you for your question.

Unfortunately Carlisle Homes is not set up to build sustainable zeronet homes.

We wish you all the very best with your future building endeavours.

Kind Regards,
Carlisle Management

Thomas
Thomas

Thanks for the response. National construction code is changing in 2022 and will require the builders to raise the thermal performance of homes to a 7 -star NatHERS rating. I guess you will have to raise the building quality by then.

Gaurav and dimple
Gaurav and dimpleasked

Is that possible to get butlers pantry in trange homes
How much will it cost in Kensington grand 40

2 answers
Ross Cincotta
Ross Cincotta

Hi there, we were able to upgrade to a butlers pantry for additional cost there are a few different options at different costs.

Carlisle Homes
Carlisle M.Carlisle Homes

Hi Gauruv and dimple,

Thank you for your question.

For the Kensington Grand 40 we offer our clients a standard option to upgrade to a Butlers Pantry, along with options for additional upgrades to the Butlers Pantry.

Please feel free to contact one of our sales consultants to discuss quotes and pricing for the Kensington Grand 40 option.

Kind Regards,
Carlisle Management

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Details

CategoryHome Builders
Types of Homes AvailableOne-Storey and Two-Storey
Major Defects Warranty25 years
Knockdown & RebuildYes
Build Areas

Melbourne South-East, North, West, and Geelong

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