Reviewer Photos & Videos
Mihir and Lucky did a great job installing our shutters today. They were on time, efficient and polite. Well done guys
Disappointed- go elsewhere for shutters
I had shutters installed in my bedrooms in Feb and so disappointed as they are not level and sag towards the middle. It took 12 calls and took until May to get the installer back. He then said he couldn’t do anything as the shutter would then stick when trying to open and it would void the warranty. He said sorry but he can’t fix how they look visually. What a joke! how they look visually is the whole point of spending so much money on a window treatment! I have used other companies for shutters in the past and never had any issues. My advice go elsewhere for shutters!
- Blinds & Shutters
Good service, on time installation
From sales consult through production and install; a very positive experience. Being a brand new house, it was helpful that all options and styles were explained with a good sample selection. My budget was considered as well. Second measurements were done the next day and throughout production all emails were answered promptly. After production (2.5 weeks) installation was within 2 days. Really happy with this process. Blinds look great, thank you.
Please take a look and decide, also always read the reviews! I ordered my curtains by carpet call as my friend recommended me, as she was just ordered hers. I believe that she was just impressed by the sales rep and his promises! But when she received her curtains and had the same issues, she regretted it!
We ordered plantation shutters last October and paid $1500 deposit well after 5 months they finally arrived we had to pay the balance 2 days before they fitted them as stated in the contract or they won’t proceed, this isn’t right having to pay upfront before we get the job completed, so the day arrived to fit them and guess what ! They are wrong . So now we are $3000 dollars down for blinds that are wrong and will probably take 5 more months to remake
Extremely disappointed with my recent experience through Carpet Call Fountain Gate.
We placed a large order including floors / carpet & blinds.
The order of our blinds were forgotten to be processed for over 6 weeks after paying a deposit. Carpet Call took no accountability and refused any compensation.
Terrible communication throughout the whole process. Head office always spoke with us like were a problem rather then a paying customer.
Even after paying the full amount in total we still had no blinds and no word on when they would be installed.
I absolutely do NOT recommend using Carpet Call blinds. If you want to be treated like a valued customer please look elsewhere.
Blinds base turns up - not happy
1. Perth representative told me they were local based supplier. After deposit was made I was told they order overseas and sent from interstate (queensland) warehouse. Obviously I was taking into account delays and had a deadline.. was not happy to know this AFTER paying depsosit. 2. The blinds weren't the same white brightness as the sample... I had a colour match to a white paint to compare. 3. The bottom of the blinds turn up when closed - the only communication from them is delayed emails, asking the same question "Do you hear a click when y...ou close them".. and asking to try again and send another photo to confirm. Umm, you pull the chord to close the blinds and the photo is the same. - There is zero care or urgancy to rectify the issue. 3. All the negative reviews about customer service are accurate. Money is paid upfront before installation, likely so they simply do not have to care what issue you have after and can patronise your complaint. Don't do business with them and pay the little extra elsewhere. I expected a much better presentation given their sale of "quality blinds". You don't see the end result upfront... just a short sample of the slat itself, not the cheap frame and chords - which is the issue. (Unless you like the look of the bottom frame turned up when closed). I'll remove this review if and when they fix the botton frame to be flat, flush and presentable like a "quality" looking blind should be.
Blinds fine for the price. Installation process little disappointing.
When measuring done chap very friendly and helpful not quite so for installation. Said would take a fe clips off left them there.
- Blinds & Shutters
It has taken 3.5months from quote to install. They lost my email details twice, lost my phone number twice, said they called (no message or missed calls) took no accountability or apologised. When we tried to discuss with someone else I was told he was the someone else.
I will never use them again nor recommend them
Poor service and no customer communication!
We ordered some shutters on the 3rd of March. A week later they came out to measure each window. After using our house to carry out their training with 7 staff members & 4 and a half weeks later we were asked if they could return as there was a problem with the measuring and the factory needed more info.
A week ago I left a message with the person who sent an email saying “ If there are any further questions in regards to this order please contact......”
3 days later I had to call them back and finally got through to be told there was no furth...
Worst Customer Service Ever
The person who came to do the measurements for Sheer blinds in our house was very disrespectful and arrogant, He did not give us proper information and was very unpleasant. So many times he tried to insult us. We were happy with the price and was ready to go with Carpet call for Sheer Blinds but because of that man, we decided we will choose some different place to put the blind. The customer service of Carpet call is horrible.
Gone above and beyond
Rahmat from Hallam, sent out to us from the Pakenham Carport Call Store today, cheerfully installled our 7 Rollerblinds and went above and beyond to do a wonderful job as we have solid brick windows, 10 years experience in the trade and a lovely man at that, very grateful thankyou Rahmat
- Blinds & Shutters
Fantastic product with personalised service
I called carpet call blinds to cancel the order I had made the day before and refund the deposit I had paid after reading the reviews on here. My concerns were acknowledged and noted, I am glad that I listened to [Name Removed] and did not cancel the order. I initially ordered 2 plantation shutters, was so impressed with the product that I now have a Carpet Call Blinds & Shutters product on every window in my property!
Customer service failure - Carpet Call
When we were building our new home, we decided to upgrade our window coverings to plantation shutters. Our builder said their preferred installer was carpet call. So with this advice, we engaged carpet call for our plantation shutters. I can now say the whole process did not turn out the way we expected.
The measurement process was seamless enough. At the second measurement the installer advised that due to our window sizes being large it may be an issue with the window winders hitting the blades of the plantation shutters.
When our home in (...
- Blinds & Shutters
Terrible customer service.
We made deposit 4 months ago and still no update on my order. Keep calling and waiting for [Name Removed] answer my emails and calls. Please think 10 times before you make your deposit.
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