Exactly what I was looking for
We went to the shop and told them what we were looking for. The person who handled the enquiry was very friendly and arranged for a measurement. Measurements were taken and a quote received instantly. The product arrived within the promised time frame. Installation was well done and all cardboard and packaging was cleared.
Very efficient quote and installation! The white Blinds look amazing! Couldn't be happier with the friendly service and the great product. Would recommend this company for their professional customer service.
So Far So Good!
Consultation in home with George from Frankston store was very good and he was very helpful.
Price was great. Blinds were made and installed on time!! :) George was in contact with us all the way. Excellent service. After completion even received a courtesy call! Would recommend Carpet Call.
Great service - great new blinds
All staff from initial store staff to service manager who came and measured and helped choose colours, to installer were efficient and extremely helpful. All timelines quoted were totally accurate and communication throughout process was excellent. Plus the blinds are of a high quality, mechanisms work well and they look good in the rooms. The price quoted was less than competitors plus our old Venetian blinds were taken away for us. We are totally satisfied with all aspects of having the new blinds installed. Highly recommend the service.
Roger was great. Shame he was missing a pelmet.
The only disappointment was that the pelmet was not available at the time of the install. This wasn't Rogers's fault seems the manufacturer or warehouse let him down. He fixed it all later anyway
I was sold incorrect blinds and they were delivered incorrectly numerous times. I then had one installed when I wasn’t home and it’s completely wrong. I have attempted to call them and email them to have this rectified for over 12 months but the managers continue changing, they promise call backs and don’t...it’s just horrible. Now I’m stuck with a horrible blind in a newly renovated home that looks rediculous. Next step is NCAT as a result of their shocking service. Would highly recommend going elsewhere.
Excellent service, quality and price
The whole experience from start to finish was excellent. Everyone was helpful, provided advice and the blinds are excellent quality. The blinds were installed within the timeframe I was told.
Carpet Call made the blinds installation process quite easy for us from start to finish. It was a quick turnaround and blinds were installed in a professional manner. The quote was provided on the spot which made it a lot easier for us.
Damaged products. Didn't bring all items. -10 customer service
Pathetic after sales service.
Carpet call decided to start selling blinds and shutters. Maybe they need to stay with what they know. I purchased brand new shutters from my house. They took almost 3 months to come in and when they landed, another week or 2 to book in and when they were installed, were faulty/damaged and even short! Yes short didn't bring the whole order. I advised them and they admitted that the order wasn't put in, and what do they say, ohh you need to just wait another 7 weeks on express order and we will get them for you. and...
Paid for wooden shutters to be installed with final payment made at the beginning of November. 6 months and 3 attempts later the job is finally completed. The sales rep that I dealt with basically didn’t want to know about my job after I made the final payment. First attempt failed as the wrong sized shutters were delivered, the second attempt the shutters were scratched and damaged and the third attempt almost failed due to wrong sizing again. The final attempt only worked as I got involved in finding a solution. I thought I’d be due some compensation but no luck. By far the most incompetent group I’ve had to deal with.
So many problems!
1 blind too short, bubbling on pelmet, taking forever to have replaced, charged for blind that was their mistake.
Would never recommend this company Communication terrible! Installer swearing, yelling and ordering his assistant !
Blinds from Carpet Call (CarpetCall) and Manufacturer, Total Window Concepts. No Customer Service or Quality Control
Three window blinds ordered.
1. Quality NOT what was seen on sample.
2. Beware. 100% payment required BEFORE installation -- never experienced this in Germany or the USA. Request for compensation for the issues (below) rejected.
2. First arrival: all blinds, after TWO window measurements, did not fit. Off to be remanufactured
3. Second arrival: Cords were on the wrong side. Off to be remediated.
4. Third arrival: two blinds OK but on one, the bottom slat doesn't close. Kitchen one sagging so off to be "remanufactured"
5. Order placed early Sept...
I ordered the blinds and paid 50% in October 2018. I emailed after one month to be advised of the progress. I was advised in December the blinds were in stock. On 3rd January the installer arrived and stated the blinds fittings were incorrect and would be back in three days.
No communication from Carpet Call. I contacted the installer again and arranged for the blinds to be installed on 8th February.
The blinds were installed and advised the ceiling gyprock was damaged and a builder would come and rectify on the Saturday. No call, no builder.
- Verified customer
Total thieves. When paid in full they will not respond
Mid last year we were building a new house and after going to a few plantation shutters stores we were fooled by Carpetcall representatives to sign up. Initially, we had to pay half and the rest to be paid in full 2 days before installation. We paid on time and the shutters were installed before Xmas. Now there were a few scratches on a few louvres and one panel had a misaligned lovre. I sent an email to Carpet Call the day after and called them. But no answer. Carpet Call claims that if the louvres are damaged in any way they will ...not cover a warranty. Here they knew wat they were installing but did not care because all money was paid. When i finally contacted the manager 2nd week of Jan he said he is looking into it. But did not feel to inform me at anytime the progress. Its the end of Jan. i tried contacting the manager but no answer again. So it pretty clear that my louvres wont be fixed becoz 1- they are paid in full 2- no care is given to the items installed 3- because they only care about money not customers Am pretty sure after this review, i will be contacted to show care but i have had enough with this company . So before you call me look into order number 1358.
- Verified customer
Do not order roller blinds. Quality poor
After less than 9 months use, one side of one blind started to fray due to rubbing of the chain. I was told this was not under warranty and it was due to the closeness of the wall. The other 3 blinds are fine. I would not have chosen this blind if I was warned of this happening. Carpet Call will not replace the blind and I was not given the warranty with the invoice. I am very disappointed of this service (as they are not going to replace the blind) and will not deal with this company again, as in my opinion, these are poor quality blinds/material.
Went into your store at high point this morning and was pleasantly surprised buy the knowledge and competence of your staff they have given me very competitive prices on the style of blinds that I'm after will definitely be back to order in a month time when I'm ready to purchase
Ordered shutters and remote roller blinds in SEPTEMBER, was promised all would be completed and installed by NOVEMBER. The shutters were installed in DECEMBER but the blinds were nowhere to be found. Rang head office to find out they had finally arrived and they would call me back and inform me of installation date. No call back! I rang every day and was promised a call back on where they were at. Absolutely no return call from head office or installer. It is now the 22nd of December and still no word from anyone in head office. If this is an e...xample of how the head office operates, I am surprised they remain in business. I expect substantial compensation for the delay, inconvenience, broken promises and lack of regard for my custom. If not, I am taking this further as this is completely unacceptable conduct from a company that claims to be ‘the expert in the trade’.
Very poor service
Ordered blinds and shutters 10 weeks back paid half of the amount as deposit. Whenever I ring them for updates no one gave me a definite answer. 4 weeks back they told me that the order will be ready in a week and a half. Later when I want to have it installed they are telling that the order has not been placed for the shutters and they sent someone to measure my windows again. Blinds were not even ready and told that it will take another 10 days and is not installed yet. Now I have to put the curtain sheets from spotlight to have privacy.
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