- Verified customer
Great service from start to finish.
We recently engaged Carpet Call to carpet and vinyl floor most of our house. I visited the Joondalup store and had a good interaction with the sales person there. Next step was the measuring and quote which was an easy experience with the same sales person. A new team took over for the installation and the installers themselves were top notch. In both instances (vinyl and carpet) a call came through in the morning to update arrival time (timely in both instances). Overall I rate this an efficient, professional organisation and would have no hesitation to recommend them. Everything happened according to timelines set. And best of all the house looks great.
Very poor customer service
We engaged Carpet Call on the personal recommendation of my brother-in-law whose company is a huge Carpet Call customer. Although the carpet looked good when it was all laid through the entire house, less than four years later, we noticed that there is significant fading and discoloration in an area of carpet that received daylight each day. We contacted Carpet Call and their customer service and care has been appalling. Not only have several service requests been generated, but we have heard nothing back from the company. There was even mentio...n that the fading could have been caused by UV exposure, in which case it was not certain that they could do anything for us! Does this mean we have to never open the drapes? The local branch staff have promised to take it up with the company and get back to us, but have consistently failed to contact us to keep us in the loop. All the communication between us and the local branch has been initiated by me. I get the impression the company thinks that if nothing happens for long enough we will give up and go away. (This is not about to happen). Almost a month later on, now, from my original contact with them about the fading carpet, I would caution anybody considering dealing with Carpet Call, despite their claim to be the experts. There appears to be no coordination or communication between the different levels of the business, and no regard at all for customer satisfaction, despite statements by local staff members that "Carpet Call doesn't want unhappy customers!"
Carpet looks great
Over all my experience was good. The guy that came out was friendly on time and helped me choose a nice carpet. Installation was quick, prompt and to what I see a good job. The only down side was that i was asked three times to make payments that I had already made because they were not recorded and apparently my payments were processed manually, so something.
- Verified customer
Appalling service top to bottom
I wish there was a negative star I could give them!
Ordered Carpeting for a new house we are building in Clyde North, have been having issues from the day they started the carpet installation.
The carpet layer comes in to do work on Oct 28th and half way through the job goes home and doesn't comes back until Nov 4th to do the rest of the work, that is after calling me calling and following up with him at least once a day, everyday he says he will come in the morning and never turns up and here I am coordinating the whole thing with my builde...r to open the door for him. When he did come back on Nov 4th he has again done a half job and gone off without completing it. Since Nov 4th, I have been calling him and he keeps promising to come and finish the work, but never turns up. Tried the branch office, they take down my details and never call back. We moved into the house on the 5th and the flooring is still not complete and we have stuff that we can put in because the work is not complete.
All i can say the ads on tv etc say they are the best and the cheapest rubbish went to a store organised measure and quote for 4 bedroom house the guy comes out does everything overpriced organised another company to come in and do the same thing for a second opinion on the price well they smashed carpet call i think the salesman is more interested in there commission than the customers carpet call look after your customers and people before your bottom line
I would like to take this opportunity to express our sincere thanks to Steve Kane (operation manager) at Carpet Call Warehouse Seven Hills and the Carpet installers Mark and Daniel. It was a pleasure to have people who are professional with great work ethics. Rosa and I very much appreciated it. Anthony
Fantastic from beginning to end.
The carpet is lovely, and the advice we were given was top-notch. The person who did our measure and quote was very thorough and more interested in getting us the right carpet, even suggesting an alternative that was a lot cheaper. The carpet installers were on-time, fast, polite and did a sensational job, leaving the place spotless.
We were re-carpeting the whole house and included Carpet Call into our mix of quotes. Their sales team were friendly, helpful and informative whilst providing the best quotation for our requirements. They were complemented by a three-man installation team who completed the total job on our appointed day, they were extremely competent, professional and did an outstanding job. We are very pleased that we chose Carpet Call and have no hesitation in recommending them for consideration.
Salesman from Carpet Call misled us on some of the charges and installers damaged existing adjoining flooring while removing the old carpet. Carpet Call then lied and denied, saying the damage was already existing and we have to prove the installers did it. Surprisingly neither the installers, nor the salesperson when he was measuring and inspecting the house for the order, noticed it at the time, most likely because there was nothing to notice. Denying and lying doesn't make them right. Avoid them, we would definitely not use them again .
Excellent Customer Service from Carpet Call Indooroopilly
Michael from Carpet Call Indooroopilly store was absolutely fantastic. We were very impressed with Michaels knowledge of carpets, the advice he gave us, his exceptional service and his quotation. The carpet layers were clean, professional, friendly and fast. Highly recommend Michael if you are looking for new floor covering.
In July l had some carpet replaced in 1 room, they damaged my dressing table and laid the carpet the wrong way resulting in different shades in the pile after many phone calls from me and also a call from their layer to the manager they still have not done anything to fix these problems. They are quick to take your money but if anything goes wrong they do not want to know you
- Verified customer
Terrible experience dodgy tactics and poor customer service - Never Again.
We booked in a full carpet replacement and removal at Camberwell Carpet Call. [name removed] came to our house and measured up, the first sign something was fishy was when he quoted us for the full price then wrote comments saying we did not want removal and disposal of old carpet on the invoice. I noticed and said that was wrong, he apologised and said it was a mistake but it seems this is just part of their dodgy tactics. I had to contact them several times with little response from [name removed] to ensure our job would be handled smoothly a...s we would be overseas during install. However, they used us being overseas to pull a fast one, after install they lied and said we had cat feces all over our carpets and they would not dispose of them. We've never even had a cat! We spilled some cereal on the floor during moving and didn't think it would be a big issue as the carpets was getting disposed anyway. The difference between cereal and cat feces is huge! It was appalling the lengths they go to to not complete disposal. We had several contractors in and out of the room with zero issues. Our house was securely locked and treated well by all our other contractors. There is no way a cat would have broken in and magically pooped all over one specific bedroom with no one noticing. I don't think cats even defecate on carpets, don't they like to bury their poop? I cannot even believe I have to write this review up as it is all so absurd. We immediately tried to fix the situation from overseas, they never once replied to our emails or even called us back. We even tried to speak to [name removed], [name removed]'s manager and he continually interrupted us to say we were wrong and that we must have had cats. We stated how [name removed] came to our house and saw that there was no animals or feces and didn't have any issues booking it in and then he hung up on us! We had to call up head office who stated they would send both a refund for the disposal and an email with details from [name removed] but we still haven't heard back. We are now using our other contractors to finish up the job. I guess you must constantly supervise them to get even the most basic tasks completed but not worth the trouble. Absolutely terrible customer service, blatant lies and poor resolution system.
Great Service, Great Pricing & Great Carpet
Thank you firstly to Peter from the Browns Plains store who came out for the Free Measure & Quote. He was informative, quick & gave us a great deal! Then we had great support service from the branch in the lead up to the carpet being laid. The man who came out to lay our carpet was wonderful. Very friendly, informative, quick and a perfectionist. And the after sales support has been wonderful too. I would highly recommend Browns Plains Carpet Call
Carpet Call Indooroopilly were great to deal with! Michael and Chris organised the job perfectly. We were also very happy with Keith and Dylan, who laid our carpet on Monday 11/11/19. At all times they were cheerful, most importantly moved all the furniture, and did a very professional job. They were with us for 10 hours to get the job done in one day! Thanks again Carpet Call Indooroopilly.
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