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Carpet Call Carpet Flooring

Carpet Call Carpet Flooring

3.9 from 1,285 reviews

Reviews

Review distribution

5 star
849
4 star
97
3 star
11
2 star
48
1 star
280

Adam Bryers

Adam BryersPerth, WA

  • Verified customer

Great service from start to finish.

published

We recently engaged Carpet Call to carpet and vinyl floor most of our house. I visited the Joondalup store and had a good interaction with the sales person there. Next step was the measuring and quote which was an easy experience with the same sales person. A new team took over for the installation and the installers themselves were top notch. In both instances (vinyl and carpet) a call came through in the morning to update arrival time (timely in both instances). Overall I rate this an efficient, professional organisation and would have no hesitation to recommend them. Everything happened according to timelines set. And best of all the house looks great.

Job Satisfaction

Michael

MichaelGreater Melbourne (Outer), VIC

Very poor customer service

published
2 comments
Carpet Call
Carpet C.Carpet Call
Michael
Michael
Rob Charter

Rob CharterSouth East Queensland, QLD

What great Service

published

Needed carpet quoted and installed within a week. The team could not have been more helpful. Job was done on time and really professionally. Good follow up and coordination. We couldn't be happier

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
wendy

wendy

  • 2 reviews

Carpet looks great

published

Over all my experience was good. The guy that came out was friendly on time and helped me choose a nice carpet. Installation was quick, prompt and to what I see a good job. The only down side was that i was asked three times to make payments that I had already made because they were not recorded and apparently my payments were processed manually, so something.

1 comment
Carpet Call
Carpet C.Carpet Call

Julius

JuliusGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Appalling service top to bottom

published
Job Satisfaction
2 comments
Carpet Call
Carpet C.Carpet Call
Julius
Julius

Invoice- 11230, Narre Warren


Jay

JaySydney, NSW

  • 2 reviews

Overpriced lies

published

All i can say the ads on tv etc say they are the best and the cheapest rubbish went to a store organised measure and quote for 4 bedroom house the guy comes out does everything overpriced organised another company to come in and do the same thing for a second opinion on the price well they smashed carpet call i think the salesman is more interested in there commission than the customers carpet call look after your customers and people before your bottom line

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Customer Service

published

I would like to take this opportunity to express our sincere thanks to Steve Kane (operation manager) at Carpet Call Warehouse Seven Hills and the Carpet installers Mark and Daniel. It was a pleasure to have people who are professional with great work ethics. Rosa and I very much appreciated it. Anthony

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Jayne G.

Jayne G.South East Queensland, QLD

Wonderful Service

published

We purchased carpet tiles for a reno from Michael at Indooroopilly. We were very pleased with his recommendation and advice on colour. The tiles look great! Thanks again to Michael for a friendly and prompt service.

1 comment
Carpet Call
Carpet C.Carpet Call
Michelle

MichellePerth, WA

Fantastic from beginning to end.

published

The carpet is lovely, and the advice we were given was top-notch. The person who did our measure and quote was very thorough and more interested in getting us the right carpet, even suggesting an alternative that was a lot cheaper. The carpet installers were on-time, fast, polite and did a sensational job, leaving the place spotless.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Outstanding

published

We were re-carpeting the whole house and included Carpet Call into our mix of quotes. Their sales team were friendly, helpful and informative whilst providing the best quotation for our requirements. They were complemented by a three-man installation team who completed the total job on our appointed day, they were extremely competent, professional and did an outstanding job. We are very pleased that we chose Carpet Call and have no hesitation in recommending them for consideration.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Richard

RichardGreater Melbourne (Inner), VIC

  • 2 reviews

Terrible Experience

published

Salesman from Carpet Call misled us on some of the charges and installers damaged existing adjoining flooring while removing the old carpet. Carpet Call then lied and denied, saying the damage was already existing and we have to prove the installers did it. Surprisingly neither the installers, nor the salesperson when he was measuring and inspecting the house for the order, noticed it at the time, most likely because there was nothing to notice. Denying and lying doesn't make them right. Avoid them, we would definitely not use them again .

2 comments
Carpet Call
Carpet C.Carpet Call
Richard
Richard

Excellent service

published

Great work Massi for your quick and prompt response to us from the start quote and installed within a week , everything ran smoothly and the installer done within few hours , carpet tiles look so good for the office room.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Jacqui  W.

Jacqui W.South East Queensland, QLD

Excellent Customer Service from Carpet Call Indooroopilly

published

Michael from Carpet Call Indooroopilly store was absolutely fantastic. We were very impressed with Michaels knowledge of carpets, the advice he gave us, his exceptional service and his quotation. The carpet layers were clean, professional, friendly and fast. Highly recommend Michael if you are looking for new floor covering.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Really happy with the service

published

Great working with Hamish to get a quote, very professional. Carpet was done very quickly on the day, really easy communication with the layers that morning, so all went very smoothly. Thanks again.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Disappointed

DisappointedGreater Melbourne (Outer), VIC

Terrible service

published

In July l had some carpet replaced in 1 room, they damaged my dressing table and laid the carpet the wrong way resulting in different shades in the pile after many phone calls from me and also a call from their layer to the manager they still have not done anything to fix these problems. They are quick to take your money but if anything goes wrong they do not want to know you

Job Satisfaction
3 comments
Carpet Call
Carpet C.Carpet Call
Disappointed
Disappointed

Invoice 96255 purchased from Nunawading store Got the run around from Denis head office

Disappointed
Disappointed
Jay

JayGreater Melbourne (Inner), VIC

  • Verified customer

Terrible experience dodgy tactics and poor customer service - Never Again.

published
Job Satisfaction
4 comments
Carpet Call
Carpet C.Carpet Call
Jay
Jay
Carpet Call
Carpet C.Carpet Call

Silly

Sillykilmore

  • 2 reviews
  • 1 like

Great Service

published

Robert from Maribyrnong Shop was extremely helpful to us, we were interstate and he understood our situation and we were able to organize everything through the phone, from buying to laying it. Thank you to Robert and his team!

1 comment
Carpet Call
Carpet C.Carpet Call

Great Service, Great Pricing & Great Carpet

published

Thank you firstly to Peter from the Browns Plains store who came out for the Free Measure & Quote. He was informative, quick & gave us a great deal! Then we had great support service from the branch in the lead up to the carpet being laid. The man who came out to lay our carpet was wonderful. Very friendly, informative, quick and a perfectionist. And the after sales support has been wonderful too. I would highly recommend Browns Plains Carpet Call

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Duane

DuaneSouth East Queensland, QLD

Great service

published

Good in store service at Burleigh, practical advice when they came out to measure and quote.
Head office was obliging when install date had to be changed twice.
Our installer was did a great job. Very happy all round!!

1 comment
Carpet Call
Carpet C.Carpet Call

Hillary Yates

Hillary YatesSouth East Queensland, QLD

Amazing!!

published

Carpet Call Indooroopilly were great to deal with! Michael and Chris organised the job perfectly. We were also very happy with Keith and Dylan, who laid our carpet on Monday 11/11/19. At all times they were cheerful, most importantly moved all the furniture, and did a very professional job. They were with us for 10 hours to get the job done in one day! Thanks again Carpet Call Indooroopilly.

1 comment
Carpet Call
Carpet C.Carpet Call

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