Carpet Call Timber Flooring
Part of Carpet Call 4.0 

Carpet Call Timber Flooring

 Verifiedcarpetcall.com.au
Carpet Call Timber Flooring
3.4

159 reviews

PositivevsNegative
59% · 9461 · 38%

Reviews

159 reviews
NSJ
NSJ
  Timber Flooring

Worst experience of my life

The floor failed to be delivered on time due to a warehouse collapse. Promises made to redeliver on dates that did not eventuate. Was then told floor would be installed but they failed to tell me it was timber veneer not solid oak. After I picked up, they promised to install oak floors as ordered. By this time it was a month late and we could not be home. When we got home we realised what was installed was not what was ordered. Disgusting treatment when I complained. Never use this company.
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Yvonne
Yvonne
  Timber Flooring

Looks Amazing has totally updated interior

A big thanks to Omar & his team at Campbelltown for the help & professional service. First time for floating floor choice after 5 house renos with timber floors. Couldn't have asked for a better look & result on time no fuss & install team were incredible- excellent job Show reply
Joanne bower
Joanne bowerSydney, NSW
  Timber Flooring

Unbelievable!!!

Our floors are amazing the service from Omar excellent.!! BUT mostly I would like to say to Dan and his team.Dan your attention to detail and level of care was beyond exception and your team were incredible. Show reply
Ros
RosGreater Melbourne (Metropolitan), VIC2 posts
  Timber Flooring

Excellent customer service

A big thanks to Andrew who came to quote us for . He was very punctual, called when he was on his way, and was very professional and knowledgeable when it comes to timber flooring. Show reply
Greg C.
Greg C.Greater Melbourne (Inner), VIC
  Timber Flooring

Our lives have been transformed!

Incredibly happy with the service and products that Carpet Call offered. From sales to installation our needs and expectations were exceeded. Love our new floors and how they have change the feel of our home. Show reply
Very unhappy customer
Very unhappy customer3 posts
  Timber Flooring
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Marcusj123
Marcusj123AU2 posts
  Timber Flooring

Great service and assistance

After shopping for product and price I found Elais from the Springvale Store extremely helpful and attentive.
He promptly came out, measured up and organised pricing we were happy to commit to Show reply
Syd
Syd
  Timber Flooring

Carpet Crooks

Don't step foot in their showrooms. They want full payment BEFORE they do any work. That's just asking for trouble, because they won't have any incentive to do a proper job. No guarantee they will even rock up.

A deposit should be enough good will on the consumer to complete the job.
But if you depart with the deposit, you won't see it back, as they don't have a "cooling off" period, believe it or not.

You have been warned.

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Teena
TeenaSouth East Queensland, QLD
  Verified Timber Flooring

WARNING No Manufacture Warranty

They say their manufactureres have a warranty but when it comes to the crunch, carpet call wipe their hands of any after care or responsibility. They don't call you back and leave you hanging. They shift to manufacturer and say marks on wood are not a fault. Many of my guests say they thought we had stains on our flooring.
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Angela
AngelaSydney, NSW3 posts
  Verified Timber Flooring

Colour worn off

Floor has a 15 year warranty. I have complained about the colour wearing off and I was sent a bottle of stain and told to rub on and spray a clear coat of varnish. I have had your company come out and nothing is going to be done. Wouldn’t recommend
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Terence S.
Terence S.Sydney, NSW
  Timber Flooring

Love the new look with timber floors

I just recently refurbished one of my bedrooms by removing the old carpet and putting in these hard timber floors and they look awesome!!
The guys at Carpet call Marsden Park were great and know their stuff. Thanks Masi for all your help from choosing the timber right through till it's installation. I'll be back for my other rooms. Show reply
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Michael
Michael4 posts
  Timber Flooring
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kunwerpuri
kunwerpuriSydney, NSW
  Timber Flooring

Great product and Service

I attended Carpet Call's Prospect store on my friend recommendation as i was looking for a flooring for a new house. Ken the store manager was not only knowledgeable about the product but was very accommodating and helpful. He helped and guided me every step of the way and once stayed back after hours as i could not finish my work in time for an appointment. Way to Go Ken, you're definitely a star and asset to Carpet Call's team. Because of People like Ken, Carpet Call team is known to be experts in the trade.
Kanwar Show reply
Charlie
CharlieSydney, NSW
  Timber Flooring

Beautiful timber

We have purchased 300sqm of black butt floating timber. Great service, the store manager spend hours to help us picked the perfect flooring and we are very pleased with our new timber flooring. Thumb up carpet call. Show reply
kylie g.
kylie g.
  Timber Flooring
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Lola
LolaGreater Melbourne (Metropolitan), VIC5 posts
  Timber Flooring
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Andy M
Andy M
  Timber Flooring
Jules
Jules3 posts
  Timber Flooring

Disappointed nothing but lies

Turned our dream into a nightmare told us nothing but lies booked our floor to be layed on two separate occasions no show no phone call when we rang head office they told us never was ordered so we cancelled and then the nightmare began to get our money back no one rang back kept giving us the run around was very stressful .In the end we contacted Fair Trading and they got our money back for us . Never would recommend this company as they say yes to everything even though they know they can’t get the product take your deposit then they get aggressive when you find out the truth and want your money back be very very careful of this company stay clear. Carpet Call don’t even respond,as response is not genuine
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Dear Jules, I am sorry to hear about your poor experience. What was your invoice number and store you dealt with so we can ensure this doesn’t happen again.

jswc
jswcSydney, NSW17 posts
  Verified Timber Flooring
Caroline W
Caroline WSydney, NSW
  Timber Flooring

All round awesome service!

We love our new elegant floorboards! Tim and his team did an amazing job installing the floorboards! The finishes are modern and perfect! We highly recommend the team at Carpet Call! Thank you so much! Show reply
Terrible Service
Terrible Service3 posts
  Timber Flooring
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Michael D
Michael DSydney, NSW
  Timber Flooring

The timber flooring we chose with the help of the salesperson worked out fabulously in our new home

We purchased timber flooring and a rug from Carpet Call at Super Center Auburn. The service and advice we received from the very knowledgeable staff was exceptional. Installation was seamless and timely. The installers were very professional, neat and tidy and obviously enjoyed their work. All in all we were very happy with our new floor covering and rug. Thanks guys for helping make our new home great. Show reply
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Peter Vakas
Peter VakasSydney, NSW3 posts
  Timber Flooring

Experts in Their Field

We would like to thank the team at Carpet Call with their exceptional job from start to completion in sales and workmanship. Chris Bekaris was very knowledgeable about the products, coming to our home to make sure that everything worked well within our color scheme. The installers did a fantastic job... nothing was a problem, each of the team worked very well together. Dan the supervisor came twice on installation day to ensure the job was being doing satisfactorily. Highly recommended. Show 2 replies
Ollie
OllieSydney3 posts
  Verified Timber Flooring

A very happy customer

We had 3bedrooms changed from carpet to timber flooring and am so please we went ahead with carpet call. The initial salesman at carpet call Moore park was so rude I walked out of the store. But Anush, carpetcall alexandria was so good we went ahead with him. 2of our bedrooms needed floor elevation and we wanted to keep the existing skirting boards so it was all together a tricky job. The installing team Tim from elegant floor did everything we asked for and we are one happy customer. Show reply
Amélie L
Amélie LAU
  Verified Timber Flooring
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I am sorry to hear about your poor experience. We have escalated this to management who will call you soon.”

Achee
Achee4 posts
  Verified Timber Flooring
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Armchair commentator
Armchair commentatorMelbourne
  Timber Flooring
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Tony
TonySydney
  Verified Timber Flooring
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Wil
WilSydney, NSW48 posts
  Verified Timber Flooring
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Brooke L
Brooke L2 posts
  Verified Timber Flooring

Disgusting customer service

Floors were not installed on the day they were booked in, were told that they hadn’t been booked in that day despite having a text message confirming the day of installation.

No contact from management to resolve issues despite many attempts from us to contact them

Requested discount on installation due to the subsequent delay of other trades and time off work on the day the floors were supposed to be laid, however only offered a tiny % of the total of the order.

Decided to cancel order due to poor customer service and lack of confidence in getting the floors laid and were told that we would lose our deposit if we cancelled.

Devastated that we have invested a large sum of money into a service and product that hasn’t been delivered.

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McGiver
McGiverBrisbane
  Verified Timber Flooring

Wooden flooring in lounge area and recarpet the bedrooms

Black butt timber flooring looks great. The bedroom carpet (spice) looks great and well laid.

Very happy with the service and result from Carpet Call.

The team at the Capalaba store looked after us very well.

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patra
patraCentral Coast
  Timber Flooring
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Ainslie
Ainslie
  Verified Timber Flooring

Happy customer

I am very happy with the wooden floor and carpet. The staff where very helpful and the installation went smoothly.

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Clement T
Clement TSydney3 posts
  Verified Timber Flooring
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Chita
Chita
  Timber Flooring

Great Teams at Carpet Call

Among the companies that we approached for information and quote on both hard and soft flooring we were most satisfied with Carpet Call – Balcatta Store. The Manager Zoran Dojchinoski did not only have had good customer relations, but was professional and helpful. He knows his products and the job of floor installation. The scheduling of the entire installation process was well managed and follow-up of outcome was most reassuring. The installers: Liam Oliver and his team for hard floor and Reynaldo Mamangon and his team for soft floor are highly experienced in their trade. They conducted their job professionally. We won’t hesitate recommending the services of all the above to others.

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Rebekah
Rebekah
  Timber Flooring

Poor customer service

We have recently bought a property and want to add some hardwood flooring to our bedroom. The house already has hardwood floors that were originally from Carpet Call. Although we can't get an exact match we know Carpet Call has stock of the brand in other colours. We have requested some samples weeks ago. I have been into the shop 3 times over the last few weeks checking if the promised samples have arrived. I was told my request is not a priority and I need to wait and will get a call when the samples come in. I don't mind waiting a week or so but this is ridiculous. The salesman was unaware that other areas of our home need new flooring so our seemingly small purchase may not be as insignificant as he thinks.

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grace
gracekensington
  Timber Flooring

Excellent job from a great team

I have this Chinese team - Brain installed my timber for 2 and half days, they have done a great job and we are so happy, highly recommended! Also Caser from sales team tried his best to help us and he is very patient and nice. I will use carpet call again in the future !

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Fred
Fred
  Timber Flooring

Hard Flooring

We did not know what type of flooring we wanted. Salesman very helpful and explained the differences between the various options and prices. Floor layers had a total of 72m2 laid in under 5 hours with minimum disruption. Tip, cover everything up where they set up the saw. Pleased with the product so far and is easy to keep clean. Tip, you need plastic mats for rolling chairs (office) and cups for bed casters. Also need pads on bottom of all furniture that makes it easy to move to clean. So far impressed with the product. Only requires a mop over with a static mop or mildly damp mop for any stains

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Lorraine Moore
Lorraine Moore2 posts
  Verified Timber Flooring

Great service and product

Went to Carpet Call stand at the Perth Home Show in 2017 and spoke to Mike Dornan, who gave us a show special price to install wooden floors over our existing tiles and as we were having other work done at the time, could we delay installing and still keep that price until we were ready and he said no problems. When we were ready we rang and they organised the installation, Bob the installer was a very friendly and efficient worker who took pride in his work and did an excellent job. Overall we were very pleased with the whole process and would have no hesitation in recommending them to other people. Great Job.

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kwalkerf
kwalkerfSydney, NSW2 posts
  Timber Flooring

Excellent service

Timber flooring ordered and installed within 5 days - excellent service. Eric and his mate did a great job installing the flooring. Attention to detail and clean up was amazing

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