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Carpet Call Vinyl Flooring

Carpet Call Vinyl Flooring

3.3 from 105 reviews

Reviews

3.3

105 reviews
5
(51)
4
(8)
3
(2)
2
(8)
1
(36)
  • Job Satisfaction
    3.3 (18)
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Paul

PaulSydney, NSW

Love the new flooring but didn't like the sub contractors

published
Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Vicki W.

Vicki W.Sydney, NSW

  • 2 reviews

Best thing I have done, getting rid of old carpet

published

Carpet Call Hybrid Vinyl Flooring Installers Jessie and Eddy (sorry if I have spelt your names wrong) installed Wood Effects Tassie Oak Vinyl Plank flooring to my lounge and dinning room yesterday. They were brilliant, professional , and did an excellent job. I am very satisfied with the product and installation. Highly recommend Carpet Call, just be careful that they include everything on the quote, such as trims and scotia.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Achee

Achee

  • 3 reviews

Great products and superb installation!

published
Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
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Rebecca

RebeccaPerth, WA

  • 2 reviews
  • 1 like

False advertising on Coretec XL flooring

published
Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Dear Rebecca,
I’m sorry to hear about your poor experience at our store. We really appreciate you taking the time to offer us feedback and giving us the chance to make this right for you.
We’d love to follow up the situation, we will investigate.

MDD

MDDSouth East Queensland, QLD

  • 2 reviews

Vinyl & carpet installation perfect

published

I had a 105m2 townhouse requiring carpet in 2x bedrooms and vinyl in all common areas. Also I have a work order for blinds - not yet installed. The staff at The Valley store in Brisbane were excellent. I told them I wouldn't be going backwards and forwards with price and other nonsense in making the order. They accommodated by giving their best price and attention first time. I had to push the dates back by a day - no problem for the head office staff. The installers was also very good. A shout out to Daniel the vinyl installer. Very courteous & professional and did an excellent job especially when I suspect the kitchen floor wasn't prepared quite as well as he would have liked and took him a little longer than usual.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Shane B.

Shane B.South East Queensland, QLD

Good product and floor layers were great

published

We had carpet and vinyl planks laid both did a great job and was extremely happy with the floor prep .Alex the manager at Loganholme was great to deal with also

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Misleading product information!

published
Job Satisfaction
2 comments
Carpet Call
Carpet C.Carpet Call
DIanne
DIanne

Good floors but awful customer service

published

While the installation was completed and the installation work was good, my rating is not higher because of the following reasons:
- was not informed the works take 2 days, carpet call informed us it would take 1 day
- our installation date was stuffed up so installation day was delayed by a day
- awful customer service after the installation date was booked in, the person was dismissive and patronising

Job Satisfaction
2 comments
Carpet Call
Carpet C.Carpet Call
Sarah C.
Sarah C.

Here's my invoice number for the investigation: 31354 and the store is South Morang, Victoria.

Marwa

MarwaSydney, NSW

TERRIBLE EXPERIENCE, Unreliable and Unprofessional

published

Done a vinyl flooring for my new home. Faulty installation, delays for more than 2 months, done a damages in the walls and not will to fix them. And on top of that inappropriate way to deal with the customers.
Delayed the installation five times. And when they done it, they done a faulty job.
No levelling has been made which left my second floor bumpy when walking on it. Aggressive in their emails.
Not following what’s written in the contract
After two months of problems, I went to NSW Fair Trading. And it took me no time to have my issues resolved . Thanks to Fair Tradings for your support.
Please people stay away from this company and save your time and money.

Job Satisfaction
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TANYA

TANYAPerth, WA

Great Product & Service

published

Great customer service from the Cockburn store. Wanted to say a huge thanks to Stuart, Reece & Carl the layer for their great service & will definitely recommend carpet call in Cockburn. We are very happy customers. Great job again by all.

1 comment
Carpet Call
Carpet C.Carpet Call
Cfp

Cfp

  • 2 reviews
  • 3 likes

Disappointed

published

Area of walkway front door has lots of ups and downs and some spots showing pointy as through stone underneath First reported 6 months down After some discussion we were told they would fix but we would probably have to pay layer.We said no as if the concrete floor was not suitable then job should not have been undertaken so should be contractors responsibility Vinyl planks are looking a lot worse after just after 2 years and replacement will be floating floor but not with below
Done by Bendigo Carpet Call

Job Satisfaction
2 comments
Carpet Call
Carpet C.Carpet Call
Cfp
Cfp

43350

J.burns

J.burnsSouth East Queensland, QLD

  • 7 reviews
  • 6 likes

Unprofessional and unreliable

published
1 comment
Carpet Call
Carpet C.Carpet Call

I can't believe how beautiful it looks

published

I love my new vinyl flooring, it looks great. My experience with Carpet Call was excellent from start to finish. The guys from the shop were fantastic, professional and helpful. And the vinyl layer did an amazing job and he had a great sense of humour! Thank you all so much *****

1 comment
Carpet Call
Carpet C.Carpet Call
Hao

HaoGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great Job!

published

I have had a great experience with Dominic from the Maribyrnong store. He was helpful and went above and beyond to work with the builder to make sure I got my flooring completed at the time the builder needed the floor to go in. Fred the installer also did a great job. The builder commented on how professional the installation team was as well.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Shelly

ShellySouth East Queensland, QLD

  • 5 reviews
  • 6 likes

Service could be better Capalaba Store

published
Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Tiles, Vinyl & Laminate Flooring Companies

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Give Carpet Call A Miss

published

I wouldn't actually give them any stars. Carpet Call North Lakes, over measured and overcharged. Vinyl installation has lumps, not stuck down to the point that its a tripping hazard. Best advice is to shop elsewhere. Carpet call clearly dont care about their customers

Job Satisfaction
Turpy

TurpyAU

  • 6 reviews
  • 7 likes

Don't Bother

published
Job Satisfaction
2 comments
Carpet Call
Carpet C.Carpet Call

Dear Turpy, I am sorry to hear about your poor experience. What is your invoice number and we will follow this up.

Turpy
Turpy

Other managers in Melbourne have already followed this up.

Scott

ScottSydney, NSW

Can't believe the difference it makes... wow!

published

The vinyl flooring looks amazing, the installers were helpful and respectful and finished the job with no fuss, I would highly recommend. Dan provided excellent advice and walked through the job afterwards to ensure I was happy.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call

Happy Customer!

published

I am thrilled with my new floor from Carpet Call Campbelltown.
From the excellent advice and information to the delivery and installation. The Layers were meticulous, polite and thorough. My neighbours were impressed.
I’d be very happy to recommend them.

Job Satisfaction
1 comment
Carpet Call
Carpet C.Carpet Call
Nathan

NathanPerth, WA

  • 2 reviews
  • 1 like

Never again - Don't pay until your job is completed. Terrible customer service

published
Job Satisfaction
3 comments
Carpet Call
Carpet C.Carpet Call
Nathan
Nathan

The tax invoice number is 32026, store 001, salesperson 296

Carpet Call
Carpet C.Carpet Call

Dear Nathan, I am sorry to hear that your experience has been lacking. We will be following this up with our staff to ensure these things will not happen again. Thank-you for your feedback.

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Questions & Answers

patricia.capizzi.5

patricia.capizzi.5asked

Vinyl Flooring

I would like to know about the different qualities of vinyl flooring. Is one better than another?

1 answer
Carpet Call
Carpet C.Carpet Call

Dear Patricia, Vinyl comes in many qualities including sheet vinyl and plank vinyl that give you that wooden floor board look. Have a look at our range here https://www.carpetcall.com.au/shop-our-range/hard-flooring/vinyl/ There are different quality levels of sheet vinyl and the higher quality options don't require such a flat surface as many vinyls do. Have a look at our buying guide for a quick overview. https://www.carpetcall.com.au/ideas-and-advice/buying-guides/vinyls/

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