- Vinyl Flooring
- Verified customer
Love the new flooring but didn't like the sub contractors
I recently had hybrid flooring installed into my apartment and the end result was great, looks fantastic !
The only reason why Im giving this 4 stars instead of 5 is due to the sub contractors who installed the flooring as they left a bad taste in my mouth.
Carpet call themselves were great but not the sub contractors who actually installed it. The sub contracting company (Urban Floor Covering) sent 1 Chinese man who spoke no English,( had to have a lady on phone to interpret for me) proceeded to tell me I had to pay $2700 to level the sub flo...or before they could install the new flooring. Because I had to stay in paid accommodation for 3 days, while I was away I came back on last day to let in the tradesman only to find out that he left my front door unlocked to which if someone broke into my apartment, my insurance would not have covered me ! At the end of installation , the sub contracting company pressured me to pay them $2700 cash right there and then (without an invoice !) to avoid paying GST/tax ! I told them I would transfer the funds when I received an invoice, so I had to ask for an invoice for the sub floor work !
Best thing I have done, getting rid of old carpet
Carpet Call Hybrid Vinyl Flooring Installers Jessie and Eddy (sorry if I have spelt your names wrong) installed Wood Effects Tassie Oak Vinyl Plank flooring to my lounge and dinning room yesterday. They were brilliant, professional , and did an excellent job. I am very satisfied with the product and installation. Highly recommend Carpet Call, just be careful that they include everything on the quote, such as trims and scotia.
Great products and superb installation!
I did a review before on product selection and now I would focus on the process after I put the deposit. My house construction got delayed by several months and the original flooring expert I met at placing the order had moved to a different branch. But since Carpet Call is a centrally managed company I didn’t face any issues and Massi from Carpet Call Prospect branch coordinated the whole process smoothly.
After Covid 19 slowdown, the product I selected for the ground floor went out if stock. Massi communicated directly on the situation and o...ffered alternative products that closely matched to my selection, although I decided to wait until stock is available. Appreciate the superb customer service. I want to thank Dan and his team for superb installation. The team worked tirelessly giving attention to every small detail to make the end result perfect. Once the job was finished they cleaned the whole area and I didn’t have to pin point at anything. They are the best trade team I have seen so far and highly recommend. A great product and superb installation will lead to a fabulous floor. Thanks Carpet Call for delivering both.
- Vinyl Flooring
- Verified customer
False advertising on Coretec XL flooring
We are so beyond disappointed and frustrated with this faulty product. We purchased the Coretec XL in Gotham oak for a large area of our house in Sept 2019, with it being laid in December 2019. Within one week we noticed how easily it scratched. Immediately we stuck felt on the furniture legs, did not wear shoes inside and were so careful not to drag anything along the floor. The simple act of vacuuming scratched the floor and continues too. Multiple photos were taken and emails directed to the head office in Perth with slow replies. My husband...went in person to the Mandurah store to advise him of the problems we were having with the product and was informed by the manager that we were the second people to complain about the same flooring and how easily it scratched. This product is advertised as being "superior scratch resistant, pet proof..." which it is not. After months of phone calls to the operations manager (in which he informed me that he would call me back the same day but never did, resulting in me having to call yet again) they sent a worker from the Mandurah store to take photos of all the scratches. He advised us that carpet call would get into contact with us a week later, after two weeks I then called again to be told that I would be called straight back. Never happened. Today I was told by the previous operational manager that I have been dealing with that there is nothing carpet call will do, and that they never should have sent out the store worker to take photos. This has been mismanaged from the very beginning with a lot of blame directed at the Mandurah store manager and worker for not following the correct procedures. Their is no heavy wear on this floor, and the only reason it is not yet ruined is because we are so careful on it, we can not even enjoy it without fear of it being destroyed. We will be submitting a complaint to consumer protection as we believe this product is faulty and falsely advertised. By reading others reviews I can see we are not alone, and not the only ones this has happened to. Our invoice number is 59079 but do not hold our breathes in regards to expecting anything out of this review.
- Vinyl Flooring
- Verified customer
Vinyl & carpet installation perfect
I had a 105m2 townhouse requiring carpet in 2x bedrooms and vinyl in all common areas. Also I have a work order for blinds - not yet installed. The staff at The Valley store in Brisbane were excellent. I told them I wouldn't be going backwards and forwards with price and other nonsense in making the order. They accommodated by giving their best price and attention first time. I had to push the dates back by a day - no problem for the head office staff. The installers was also very good. A shout out to Daniel the vinyl installer. Very courteous & professional and did an excellent job especially when I suspect the kitchen floor wasn't prepared quite as well as he would have liked and took him a little longer than usual.
Good product and floor layers were great
We had carpet and vinyl planks laid both did a great job and was extremely happy with the floor prep .Alex the manager at Loganholme was great to deal with also
Misleading product information!
We can’t express our disappointment enough. We purchased Coretec Pro Plus Hybrid Timber flooring through Marsden Park Store back in Nov 2019. Flooring was laid throughout the existing and new construction part of our house on 22nd Jan 2020. I have since been in contact with store and Customer Service trying to get someone to come and inspect as there is major defects & poor workmanship.we were not provided with proper professional advise and it’s clear that this product is not suitable for our house. I’ve made countless calls to both & forwar...ded emails with pictures and still nothing. I gave Danielle one last chance yesterday in head office as I’ve been told a manager would call me back by end of business every second to third day for weeks and to my disgust she actually sounded annoyed with me. She then continued to say she’d pass on the message that I would be contacting department of fair trading! Im appalled at the service or lack of considering we invested thousands of dollars for flooring the sounds older than the original floor boards we covered. I’ll do you the favour to save everyone time.... my invoice no is 72166 Store 017 I’m absolutely taking this matter to Department of Fair Trading as we want it completely removed & to be refunded. The delay has cost us money & I made that very clear from the beginning and to have it corrected would also cost us a lot more money. Please feel free to contact me, I’m honestly expecting nothing from this review as I’ve received nothing so far.
Good floors but awful customer service
While the installation was completed and the installation work was good, my rating is not higher because of the following reasons:
- was not informed the works take 2 days, carpet call informed us it would take 1 day
- our installation date was stuffed up so installation day was delayed by a day
- awful customer service after the installation date was booked in, the person was dismissive and patronising
- Vinyl Flooring
- Verified customer
TERRIBLE EXPERIENCE, Unreliable and Unprofessional
Done a vinyl flooring for my new home. Faulty installation, delays for more than 2 months, done a damages in the walls and not will to fix them. And on top of that inappropriate way to deal with the customers.
Delayed the installation five times. And when they done it, they done a faulty job.
No levelling has been made which left my second floor bumpy when walking on it. Aggressive in their emails.
Not following what’s written in the contract
After two months of problems, I went to NSW Fair Trading. And it took me no time to have my issues resolved . Thanks to Fair Tradings for your support.
Please people stay away from this company and save your time and money.
Great Product & Service
Great customer service from the Cockburn store. Wanted to say a huge thanks to Stuart, Reece & Carl the layer for their great service & will definitely recommend carpet call in Cockburn. We are very happy customers. Great job again by all.
Area of walkway front door has lots of ups and downs and some spots showing pointy as through stone underneath First reported 6 months down After some discussion we were told they would fix but we would probably have to pay layer.We said no as if the concrete floor was not suitable then job should not have been undertaken so should be contractors responsibility Vinyl planks are looking a lot worse after just after 2 years and replacement will be floating floor but not with below
Done by Bendigo Carpet Call
Unprofessional and unreliable
We are having renovations done through a well known builder, the builder has contracted the flooring to carpet call. Carpet call and I agreed on a time for the installer to come and inspect the job. We agreed on 4pm 16/10/19, the installer called me on the day and said he will Be there at 4pm however, no one arrives to inspect the job, not even a call to say they arent coming. 2 weeks pass and our project has progressed, I then receive a call on the 31/10/19 letting me know the installer will be there today. This time he arrives, inspects the j...ob but informs me because the job has progresses, an additional $1200 is required to complete the task. I spoke to the carpet call manger about this at length, I questioned him, how is it right to ask for $1200 when the additional work would have been avoided if carpet call turned up to the original booking on the 16/10/19. I was told that we needed to come to a compromise and asked to go get quotes from other suppliers which I have. It turns out other suppliers can supply/install and perform these additional works for much cheaper then carpet call using the exact same Products. I am now hoping to receive a full refund as we don't feel carpet call are suitable for the job. We are very disappointed with carpet calls unprofessional and unreliable performance.
I can't believe how beautiful it looks
I love my new vinyl flooring, it looks great. My experience with Carpet Call was excellent from start to finish. The guys from the shop were fantastic, professional and helpful. And the vinyl layer did an amazing job and he had a great sense of humour! Thank you all so much *****
I have had a great experience with Dominic from the Maribyrnong store. He was helpful and went above and beyond to work with the builder to make sure I got my flooring completed at the time the builder needed the floor to go in. Fred the installer also did a great job. The builder commented on how professional the installation team was as well.
Service could be better Capalaba Store
Purchased vinyl sheeting and installation from Cspalaba store, was supposed to be installed on the 17th August. My 69 year old mother and myself moved all furniture out of area, Installer showed on time and was very apologetic to let us know that the 4 metre wide roll cannot be installed because he can't get it into our unit. Called CC at Capalaba spoke to [name removed], he suggested we purchase vinyl plank, I told him we didn't have a budget for that, he then suggested that the roll be cut to 2x2m and we would have a join down the centre of...the room. After deciding this is what had to happen I called him back and said yes do that. [name removed] told me it couldn't be done on that day and booked it in for Tuesday. I explained how mum and I had moved all the furniture out and it wasn't possible we could do it again. He said at Carpet Call's expense they would pay for 2 men to move it all on Tuesday. I was also offered a rug at 50% off wholesale price for the inconvenience. Tuesday morning early I received a call from the installer [name removed] and he said he'd be here early afternoon, Mum and I moved all the light furniture out to save them time. (To store furniture in my room i once again had to lift my bed for the third time on it's side) Received a text from [name removed] at 1.38pm to say he's been held up at a previous job and can it be done first thing Wednesday. We agreed that we would have to wait till the next day. I called Capalaba office to air my grievances about this debacle, I spoke to [name removed] and he assured me that it would be done the following day and 2 men would be moving the furniture. Wednesday morning 7am [name removed] arrives on his own, mum and [name removed] moved the lounge and entertainment unit to one side of the room and then to the other after he had laid one side. Vinyl was finally laid and looks lovely. But it is loose laid vinyl and the fridge couldn't be shuffled across the floor, so we had to empty it and with the installer on one end and mum and I on the other we carried it from the bathroom to the kitchen. Back breaking exercise. Update I received a call from CC Capalaba and he couldn't be more helpful with after installation service. Overall the vinyl was laid, we are very satisfied with the job and one call has changed my rating and review.
Give Carpet Call A Miss
I wouldn't actually give them any stars. Carpet Call North Lakes, over measured and overcharged. Vinyl installation has lumps, not stuck down to the point that its a tripping hazard. Best advice is to shop elsewhere. Carpet call clearly dont care about their customers
Extremely poor customer service and they don't honer their own warranty. They don't return phone calls and are hours late for appointments.
We purchased a very expensive "timber plank" vinyl and had a problem with joins in several rooms opening up revealing noticeable gaps. We received no satisfaction from the store manager, so I contacted the Victorian State Manager. He sent out an operations manger who was hours late for the arranged time. This person had problems just getting up and down on his knees to inspect the faults, sweating and puffi...
Can't believe the difference it makes... wow!
The vinyl flooring looks amazing, the installers were helpful and respectful and finished the job with no fuss, I would highly recommend. Dan provided excellent advice and walked through the job afterwards to ensure I was happy.
I am thrilled with my new floor from Carpet Call Campbelltown.
From the excellent advice and information to the delivery and installation. The Layers were meticulous, polite and thorough. My neighbours were impressed.
I’d be very happy to recommend them.
Never again - Don't pay until your job is completed. Terrible customer service
Initially our experiences with carpet call was good. Until we realised once they had our money they didn't really care about customer service. We dealt with Brodie at Osborne Park WA, his customer service was non-existent. Two days prior to our floors being fitted we paid the remainder of our deposit (which is normal) but I wish I hadn't.
We were told the layers wouldn't get to our house until 9am - because they couldn't access materials until after 8am, but our doorbell rang at 730. This wasn't so much of an issue just a miscommunication. Fi...rst thing when the installer walked in he said there won't be enough planks (there had been a mis-measure) and they won't finish today and there are going to be additional costs (3 things we were told was not going to be a problem). All of which went directly against what we were told by the store manager Brodie. When I got the quote I made sure to say I don't want any on the day surprises such as extra costs. The layers were fantastic, they worked from 730am-830pm that night and still hadn't finished because they ran out of planks (10 square metres worth - a fair mis measure in my opinion). I then went to drive up to the store to chat to Brodie in person, which he then began throwing his own staff under the bus saying things like, "you can't get good help around here", which made both myself and my wife very uncomfortable. To this point they had temporarily rectified the situation by saying they will cover what extras needed to be done. So at this stage we were happy. Next problem is we were told that we would need to have scotia put in as there is a big gap from where we had carpet to now having vinyl planks. Again another thing that was not quoted and we were not told about. Again another trip up to carpet call to see brodie and this time I wasn't overly happy. Another cost I was burdened with (which we had not budgeted for), when brodie started saying that we should be happy because we got extra planks. No brodie that is your mess not my problem. After this I decided I wanted nothing to do with brodie anymore and started speaking to Luke the area manager. Luke was very good to deal with, managed to sort out the problem (not totally) but enough to get the job done, as I was sick of not having a completed product. Apart from the inexperience and extremely poor customer service from brodie (store manager at Osborne Park) the communication between carpet call and the contractors was very poor. Both layers relayed their concerns about this as well, as they were not told certain directors and there was a lot of back and forth having to work out what we were going to do.
Questions & Answers
I would like to know about the different qualities of vinyl flooring. Is one better than another?
Carpet C.Carpet Call
Dear Patricia, Vinyl comes in many qualities including sheet vinyl and plank vinyl that give you that wooden floor board look. Have a look at our range here https://www.carpetcall.com.au/shop-our-range/hard-flooring/vinyl/ There are different quality levels of sheet vinyl and the higher quality options don't require such a flat surface as many vinyls do. Have a look at our buying guide for a quick overview. https://www.carpetcall.com.au/ideas-and-advice/buying-guides/vinyls/
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