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Carpet Call

Carpet Call Questions & Answers (page 3 of 4)

Carpet Flooring, Rugs, Laminate Flooring, etc... (See All)
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68 questions from our users

Jessica R
Jessica Rasked
Carpet Call

Today my husband and I looked at laminate flooring at Carpet Call. We were very happy with the help we got in store; however, the instore pricing of the Parador 1050 range was $35 per sqm but it's only $28 online. Also we were quoted $10-$35 per sqm for underlay! This is the price listed on the products. Online the underlay is $11-$16 (for the decent Dunlop etc.) Why is there such a difference in the cost particularly the underlay? I think expecting up to $35 sqm for underlay is ridiculous. There are some underlay available at building supply retailers which have good warranties and similar properties that work out to be about $5 sqm.
We are more than happy with the laminate floors but don't think we can justify the asking price for underlay.

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message
Sam C
Sam Casked
Carpet Call

I would like to know why you expect us to pay for something in full before we get it? Just not right. I had work sipply and install by an electrician yesterday who we eill be grtting the invoice for in the post shortly. Not even a deposit. I completrly understand a deposit but will not accept paying the full amount prior. It is unreasonable. Im sure you dont pay your layers before they have completed the job.
Very dissapointing that i wouldnt have even been told this until much later. It was only that i asked the question when about to pay a deposit.

2 answers
Carpet Call
Carpet C.Carpet CallSend a private message
Sam C
Sam C
Catriona
Catrionaasked
Carpet Call

Can somebody please call me re getting my carpet laid. I am totally frustrated with lack of service and waiting around. 0417 221119.

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

Dear Catriona, We have followed this up and believe it is being laid today.

Nick
Nickasked
Carpet Call

Hi

I have found the people in your Indooroopilly store to be extremely poor. Not only did they delay the installation of my flooring, when they did eventually come to install my flooring they only installed the one room and refused to do the other one. After threatening to have someone else complete the job, they eventually installed the flooring in the second room, but in the process did not clean up after (leaving a lot of mess) and damaged my wall. I have spent the last few months trying to get them to remedy the issues, but so far they have just ignored my emails and requests to have the damage repaired. I have tried to contact the company through Facebook and I all get told is that someone will contact me shortly. What do I need to do to actually speak to someone to have this issue resolved?

2 answers
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Nick, I am sorry to hear about your poor experience. If you can reply with your invoice number we can follow this up and have someone call you.

Johnson
Johnson

My advice, stay right away from carpet call... if you experience any problems, it will be the biggest nightmare of your life. Don't expect the staff or store manager to help. Best of luck!

Mandy
Mandyasked
Carpet Call

Hi,We are building a house in Clyde north, Melbourne. We have selected a dark colour in our galary day, now we want to change it to creamy colour, I looked your website, there is not product code and not much ranges to see. How can I do this?
actually we are living in Darwin, so we cannot visit your store from here. please help me to select the colour we want so we can let our builder knows. Thanks

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Mandy, Please go to https://www.carpetcall.com.au/contact-us/ and submit a form. Someone will then be able to help.

Lisa
Lisaasked
Carpet Call

Guy who came to do measure wanted me to lock in the order on the spot. He said if I paid a deposit today & later changed my mind there would be no issue cancelling the order. On 18/4 we paid 40% deposit for our floors via EFT, however I had to visit the store 23/4 to sign new invoice due to error. The salesperson also said that he would visit my house to re-do the measure & check our floors before anything happens. My order is only a week old & not scheduled to be installed until late June. I called store 30/4 to cancel my order & was told that I would only get a store credit. Why wouldn't I get a refund of my deposit if the floors haven't been cut or part-installed? Nowhere on the site or in T&Cs on my invoice does it say. I could only go off what I was verbally told. The reason for my refund is that we were provided with no info on the life-time warranty & after doing independent research to locate this info, I have discovered that it's not a suitable product for us. Please advise?

2 answers
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Lisa, What is your invoice number so I can follow this up?

Lisa
Lisa

Invoice number 59404 (changed to 59406). Prospect NSW store.

EnTiqUe
EnTiqUeasked
Carpet Call

Hi Guys, If I have paid deposit of $2200 for the product around 6 months ago and needed to be installed in March 2017, if I don't want to go ahead with that, should Carpet call possibly offer a refund ? or do they keep that 20% deposit ?

3 answers
Carpet Call
Carpet C.Carpet CallSend a private message
EnTiqUe
EnTiqUe

Hi

I have emailed on (webreporting@carpetcall.com.au) as requested, hoping to get a resolution ASAP. I am sure other customer's will be eager to see the resolution.

EnTiqUe
EnTiqUe
Steph
Stephasked
Carpet Call

We have had Parador laminate flooring in a new house for 4 months. Now we are finding chips and holes in it. The supplier wants to fill them with a wax product. ANy thoughts?

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

The filling of scratches and chips in a floating floor is something that can be done very successfully with the wax repair kits available today. The use of this product is considered standard industry practice.

Meera
Meeraasked
Carpet Call

Hi, I have been dealing with carpet call & am quite unhappy with the service. We had carpets installed in 2015 & last 3 months we Have had nails coming out where the carpets meet the doorways. It's been quite painful & serious as both our kids have had cuts leading to some serious bleeding. When I addressed this to the after sales area I was advised nothing could be done & it was "normal". How is having nails sticking out of carpets & causing injury normal?

7 answers
Laura
Laura
Carpet Call
Carpet C.Carpet CallSend a private message
Meera
Meera

Hi, that would be lovely. The invoice number is 006 851 37161 . We bought it from the Artarmon store in NSW. It was paid for on 27/8/2015
So, will someone contact me with regards to checking this problem out.?
Thanks, Meera

Roseanna
Roseannaasked
Carpet Call

Hi there, I put a deposit of $840.00 on a a carpet I chose, they rang me a week later saying it wasn't in stock anymore, and did offer for me to choose another carpet. I didn't find a colour I liked, so I asked for a refund.
The polite staff member said that he had to get the approval from their state manager. There is a problem here, the state manager, has been sent emails, from the head office account, phone calls by the store manager, to get the ok, but this state manager , must be missing in action! I have also left a message on his phone, only via the call being transferred to him via head office accounts and straight on his message bank. I am just wondering if you have employed an invisible state manager, and your paying someone who doesn't exist. This is now the 3rd week, I am waiting on my refund. It's not the poor accounts ladies fault or the store manager. Should I go to a current affair and see if they can locate him? Please advise?

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Roseanna, I believe you have received your refund. I am glad it is resolved and apologise for the delays.

ankita
ankitaasked
Carpet Call

Hi Guys,
we decided product and paid 40% deposit and price locked down and they agree not to increase the price.

The installation date is after one and half month. now they come down with the extra costs after measurement the house, so we don't want to proceed ahead.

The shop is saying that they can't refund the deposit back(40%). Is this correct as per cancellation policy?

Now, How much I need to pay for cancel the product. And what are the cancellation policy?

Please, reply as soon as possible.

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

Dear Ankita, If your product hasn't been cut or partly installed, you can cancel at any time.

EnTiqUe
EnTiqUeasked
Carpet Call

Hi Guys,

If I have paid deposit of $2200 for the product around 6 months ago and needed to be installed in March 2017, if I don't want to go ahead with that, should Carpet call possibly offer a refund ? or do they keep that 20% deposit ?

6 answers
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Eddy, give me your invoice details and store you dealt with and we'll investigate.

EnTiqUe
EnTiqUe
Nazeefa Ghazali
Nazeefa Ghazali
Puneet
Puneetasked
Carpet Call

Hi
I had an issue with the carpets , I have been contacting jacob and tony in perth store but I have got no updates as I have been ringing them for last 3 months and no one bothered to call me back ,this is ridiculous who am I supposed to contact?

3 answers
CONSUMER RIGHTS
CONSUMER RIGHTS

The best advice I can provide is to seek Department of Fair Trading advice. That will get the ball rolling!

Johnson
Johnson

My advice, stay right away from carpet call... if you experience any problems, it will be the biggest nightmare of your life. Don't expect much help. Best of luck!

HR B
HR B

hi Johnson i have created a complaint page as " carpet call complaints " i please like you to write your comments and feedback

CJM
CJMasked
Carpet Call

Hi,
When did your Watergardens store open?

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

Early June 2016.

kit
kitasked
Carpet Call

Hi where are your shaggy rugs made?

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Kit, our shag rugs come from all over the world and not a specific place. Some of the locations we have sourced our rugs from have been Egypt, China, Israel, India and Turkey.

Bev Bobbitt
Bev Bobbittasked
Carpet Call

Hi! Had carpet laid in 2 houses through the Narre Warren store and were rapt with the assistance, advice and help we got from Kyle. The carpet layer did a wonderful job and like other customers remarks we cannot see any joins. I would recommend Carpet Call. Was wondering if you can tell me (have forgotten) what is the "make up" of your Cashmere carpet please?

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message
George
Georgeasked
Carpet Call

Hi Guys,
I love your selection and I utilise you all the time, with my Interior Design business, I'm upset to have to even discuss this, but I know in my own business, when my staff aren't performing in a way that I want people to respect and like that I would definitely want to know.
I have a incredibly important client. He paid his deposit of $5620.00, and then was demanded to pay the remaining amount of $8400.00, prior to installation, otherwise the job on the 16/12/15 would not be completed. They not only did not arrive, the the absolute lack of communication is worrying, as I'm sure you would understand .This was at the Moore Park location. I truly need some communication and need this done on Friday please. I don't want to feel bad about the company! As you are all so usually wonderful.
Please respond ASAP.
My client's email is george@rozvany.com

Amount was paid.

1 answer
Carpet Call
Carpet C.Carpet CallSend a private message
mark
markasked
Carpet Call

If I have two complete rolls of underlay left over and on site by the installer from the job how much refund can I be entitled to when carpet call eventually pick it up? Could the same miscalculations have occurred with the carpet?

3 answers
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Mark,

You are charged by the square meter not by the roll of underlay which is measured, planned and signed by the customer.

CONSUMER RIGHTS
CONSUMER RIGHTS

Our carpet was also over measured by Carpet Call. It's an absolute RORT! Very dishonest. The best step to take is to go to the Department of Fair Trading and investigate the situation.

HR B
HR B

please post your comments on facebook carpet call complaints page

skip
skipasked
Carpet Call

Australian Consumer law states that a contract is unfair if it ask the consumer to pay before completion of work. See extract below
Payment before completion of work

A number of contracts required the consumer to pay the price or the balance of the account prior to installation. The normal right of consumers is to pay the full price only on installation, and if the product and workmanship are satisfactory. Consumers should have an opportunity to inspect the work before payment.

The following terms would normally be considered as unfair:
Please note you are hereby accepting the C.O.D. payment to the layer as detailed above, and all the conditions on the face hereof. ##You will be required to pay the balance of the price on collection of the goods or prior to installation of the goods.

Why is Carpet Call still asking for full payment before installation on contracts?

3 answers
Carpet Call
Carpet C.Carpet CallSend a private message
David
David

they make you pay so that when they damage items you cannot not pay , we paid by transfer and they damaged a room. They will not follow up and try to ignore you so you go away.

CONSUMER RIGHTS
CONSUMER RIGHTS

It is unfair to the consumer to be paying upfront. The consumer has a right to make final payment once they are satisfied with the carpet and carpet installation. In laymen's terms CARPET CALL IS A RORT> BEWARE AUSTRALIANS!

stormseeker
stormseekerasked
Carpet Call

Hi there, I am yet another unhappy customer of Carpet Call.
Firstly I was very angry that no one arrived to do final measure up and quote after I had already put down a $600 deposit, a hefty sum for me as I am a pensioner. I actually had to call your store in Narre Warren to ask what was going on! Very unprofessional. Apparently the manager ([name removed]) was away sick and had taken my invoice with him, ([name removed]) came out and measured up instead.
Ok fast forward to install of carpet. The layer did a great job with the carpet. But when it came to butt the carpet to the tiles, as ([name removed]) advised me he would, the carpet layer told me he couldn't do this as a metal plate hadn't been laid under the tiles when installed. I should've been told this when ([name removed]) came to quote! He was not thorough enough. The carpet guy put whatever trim he had with him down. Now I am left with a trim that doesn't match the rest of the trims in the house. I am pretty annoyed about this. Please sort this out?

4 answers
Carpet Call
Carpet C.Carpet CallSend a private message

Hi Stormseeker, I am sorry you had so much trouble at our store, would you please reply with your invoice number so we can look into this.

stormseeker
stormseeker

Hi there, my invoice no. is 63534

stormseeker
stormseeker
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