Reviewer Photos & Videos
Blinds throughout the house were installed professionally and service before and during installation was faultless. Price was competitive. Polite straight forward clear advice. Communication by texts and emails from start to finish was helpful. No fuss measure up and installation day went smoothly. Would highly recommend Carpet Call.
Worst experience I have ever had with a supplier
I previously submitted a google review about the shocking service and continual issues I have had with Carpet Call since they installed the wrong blind almost 2 years ago. Funnily enough, i now cannot locate an option to leave a google review on them, I recall at the time their reviews being quite shocking. Anyway, after I left the review, a person asked to contact me to sort the issue out. I sent them through all of the background information by email, and once they read it and obviously realised that the only option was to remove it and refun...d me the money, they stopped responding again like they did the first time. To this date it still hasn't been removed and my complaint remains unanswered. I now need to go through NCAT to get a resolution. This company has no formal complaints procedure or way to lodge complaints which makes communicating with them very difficult. They seem to have area/operations managers looking after the complaints, but these people also move on quickly as I have discussed this with 3-4 different managers to date, each one moving on. Even when I went through fair trading to get a resolution, they were unable to get in contact with anyone to resolve the situation. I have never experienced anything so shocking.
- Blinds & Shutters
- Verified customer
Very poor service and delivery
Ordered window panels and blinds for our new home. During initial consultation, the sales guy said 4-6 weeks for delivery. After 2 weeks their representative called us for an appointment to visit home for accurate measurement. The rep did not turn up for 4 weeks, later when we called for knowing the status of the order, the sales rep doesn’t answer his phone and no one ever picks up the office number on the invoice. They are non professional and the sales rep calls you 100 times before placing an order and later no one responds. Absolute nightmare. We do not recommend them for blinds.
Very easy to deal with the company both over the phone and in person. Initial consultation was great and was easy to decide what blinds we wanted to go with. Blinds were installed quickly and hassle free!
- Blinds & Shutters
- Verified customer
Great friendly service
Great service and great blinds
The quality is very nice for a great price
Better quality and price than the Blind Factory quote
Sales rep was very helpful and on time
Installer was efficent and cleaned up after completion
Thanks for great service, Carpet Call!
Thanks so much to Vic at North Lakes store for the advice and information about what was best for our windows and doors. We were also very pleased with Nick's measuring up and the installation of our beautiful Venetians and roll down blinds. Very professional service all round - thank you!
Do not order Shutters from Carpet Call
Ordered November 19 is now Feb 20, no installation date, no answers to emails. They had to measure twice also. They were very organised in one area. Taking the 50 percent deposit.
The store I ordered from actually hung up on me when I called them to get an update as they were with a customer.
Also the floor boards have buckled and no luck getting that fixed. Phone calls, emails, phones that ring out. Exhaustingly poor service....
I'm very pleased with the result - the blinds let so much more light in than the old curtains!
I had 4 blinds measured and fitted to a large door / window. I ordered on line and confirmed times by phone and email. All people I dealt with were polite and on time. I'm very pleased with the result.
Worst service ever!
Blinds-Shutters. Started with with the sales person who appeared professional and knowledgable. But once we paid, he was extremely unhelpful. He ignored my calls and messages. Once he did answer, it was all empty promises. I was supposed to have my blinds installed by the end of November, 2019. It's now mid Jan, 2020 and installation is still incomplete because of their incompetence of having their measurements wrong not once, not twice, not even three times but four! I called their Manager multiple times and she said they will be installed, bu...t each time it was either wrong measurements or missing items. I am completely fed up and I am telling all my family and friends and now telling the people on product review to please shop somewhere else. P.s. This my first negative review, on any website, ever!
Great quality and service, saved us from a bad experience from another company!
Great to deal with, very competitive price and amazing quality. Have recommended them to friends and family. They managed to turn the delivery and install around in 2 weeks which was very lucky for us.
Plantation Blinds -- Look Good but Questionable Quality
Had Carpet Call install plantation blinds throughout the house in early 2018.
- Delivered on time with a quick turnaround
- Well installed
- Best price (after negotiation) of the 5 quotes received
- Great look around the house but probably same as similar products
- Hard sell from the salesman when he visited...
Plantation Shutter Perfection
The sales consultant (Vince) was friendly and professional. The schedule of activities unfolded in the time frame he predicted. Like many period homes not everything is straight and square in our house. Subsquent measure up and fitting was over seen by Ari. There were a few challenges with instalation and Ari ensured we ended up with a top result. All contact with Carpet call staff was great ie. in person, phone, text and email
I had Bass Wood shutters installed in my whole house and they just compliment and finish the look of the house. The guy's who came out to measure and check measure all the windows were fantastic and very knowledgable especially for my French doors. As they all come from overseas, the wait of 12 weeks was a bit annoying but couldn't be helped. Installation took the better of a whole day but was expertly & professionally done, Very happy with everything including the price. The look fantastic and I love them.
It was really easy to organise and although the wait to have them installed was significant, I dont think it was any more than any where else and honestly worth the wait.
Good product but problems with staff attitude.
We were on a tight time-line with renovations for sale. The sales consultant (George) came to measure up and provide a quote. We were happy with his product knowledge, general advice and competitive quote. Things soured when he refused to leave us with a written quote or to email the quote. Despite our objections, he insisted on using pressure sales techniques to get an immediate signed contract. We found his attitude offensive, but ended up signing because we had a tight deadline. We were later contacted by a technician (Stephen) who arranged ...a date and time (1:00pm) to install the blinds. On the day of the installation he phoned to negotiate an earlier starting time of 11:00am. This was not convenient so I tried to stay with the original time. He was persistent so I adjusted my schedule to meet him at 12:00 noon. I was less than impressed when he turned up at 11:10am, wanting to install. The window frames were still wet with fresh paint! He had to wait outside while I found fans to speed up the drying process. The installation was accurate and neat, but the experience was soured by his attitude. In short Mega Blinds Nunawading have good products and prices but some of the staff need training in customer service.
This is the worst company I have ever dealt with in my life! The customer service is pathetic! So I bought shutters from them over $12,000 worth August 2018 and it's October 2019 and still have not finished the product. The company was kind enough to split the order for me so I did the first lot which was fine. I then ordered the second and 3rd orders which were completely different designs on the shutters! So they then had to re order new ones! New ones finally arrived last month only for them to stuff up again and got the wrong design. I ask...ed for compensation as I also had ordered laminate flooring. I asked them to lay it for free . They declined and offered me a lowzy $500 in compensation. Absolute insult! It's been over 12 months I wanted to sell my house but I couldn't. They now have re ordered the blinds apparently and it's going to take another 10 weeks! I asked for a refund on the deposit I paid for the flooring which the manger granted and said the funds would be in my bank in 24 hours. I rang 3 days later and was notified it would be there in the next day not sure why it was not processed! It's been 14 days and still nothing! The worst company I have ever dealt with! I don't ever write reviews online but I just wanted everyone to know what I am dealing with. When things go bad they go bad with this company and seams like they aren't interested in the customers just profits for themselves! If I could have not given them a star I would have don't that! Embarrassing!
The best shutters ever
From the man who gave the quote, the girls on the phone to the installer, every aspect of this transaction was helpfully, professionally, and beautifully done. Love my shutters and could not wish for anything better. Highly recommend Carpet Call to all.
What an Improvement
We recently purchased a property and decided to replace the old style curtains with plantation shutters. There is always a substantial wait with shutters from measure up to install irrespective of the company you go through because they are made off shore, however it was worth the wait. The Carpet Call plantation shutters look fantastic and our installer did a fabulous job. He was very meticulous and his workmanship (Victor) was first class. Very happy customers.
Excellent Price, Quality and Service
We couldn't be happier. The initial consultation was made easier with their sound knowledge of the product range, communication was great and everyone arrived on time. The installation is flawless, and 2 months down the track, we're still happy.
Exactly what I was looking for
We went to the shop and told them what we were looking for. The person who handled the enquiry was very friendly and arranged for a measurement. Measurements were taken and a quote received instantly. The product arrived within the promised time frame. Installation was well done and all cardboard and packaging was cleared.
Questions & Answers
did CC ask for ALL the $'s 2 days before the job?
Watching ads on tv about carpet call,I wondered if carpet court is the same company as we need flooring to be laid near Ulladulla,south NSW
Carpet C.Carpet Call
Hi Ron we are not the same company.
does carpet call do interest free payment options if so who is it with?
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