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Carpet Call

Reviews

4.0

28 reviews
5
(16)
4
(5)
3
(2)
2
(0)
1
(5)
  • Product Quality
    4.4 (19)
  • Return Claim MadeYes · No (28)
  • Warranty Claim MadeYes (0) · No (28)
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Reviewer Photos & Videos

Alexandria D.

Alexandria D.Greater Melbourne (Metropolitan), VIC

Professional Service

published

Blinds throughout the house were installed professionally and service before and during installation was faultless. Price was competitive. Polite straight forward clear advice. Communication by texts and emails from start to finish was helpful. No fuss measure up and installation day went smoothly. Would highly recommend Carpet Call.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Divya

DivyaGreater Melbourne (Inner), VIC

Very poor service and delivery

published

Ordered window panels and blinds for our new home. During initial consultation, the sales guy said 4-6 weeks for delivery. After 2 weeks their representative called us for an appointment to visit home for accurate measurement. The rep did not turn up for 4 weeks, later when we called for knowing the status of the order, the sales rep doesn’t answer his phone and no one ever picks up the office number on the invoice. They are non professional and the sales rep calls you 100 times before placing an order and later no one responds. Absolute nightmare. We do not recommend them for blinds.

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Carpet Call
Carpet C.Carpet Call
Divya
Divya

Excellent replacements

published

Very easy to deal with the company both over the phone and in person. Initial consultation was great and was easy to decide what blinds we wanted to go with. Blinds were installed quickly and hassle free!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
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Tech guy

Tech guyGreater Melbourne (Outer), VIC

  • 2 reviews

Great friendly service

published

Great service and great blinds
The quality is very nice for a great price
Better quality and price than the Blind Factory quote
Sales rep was very helpful and on time
Installer was efficent and cleaned up after completion

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Lesley Mackie

Lesley MackieSouth East Queensland, QLD

Thanks for great service, Carpet Call!

published

Thanks so much to Vic at North Lakes store for the advice and information about what was best for our windows and doors. We were also very pleased with Nick's measuring up and the installation of our beautiful Venetians and roll down blinds. Very professional service all round - thank you!

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Dissapointedbuyer

DissapointedbuyerSydney Surrounds, NSW

  • 2 reviews

Do not order Shutters from Carpet Call

published

Ordered November 19 is now Feb 20, no installation date, no answers to emails. They had to measure twice also. They were very organised in one area. Taking the 50 percent deposit.
The store I ordered from actually hung up on me when I called them to get an update as they were with a customer.
Also the floor boards have buckled and no luck getting that fixed. Phone calls, emails, phones that ring out. Exhaustingly poor service....

Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Carpet Call
Carpet C.Carpet Call
Dissapointedbuyer
Dissapointedbuyer

I'm very pleased with the result - the blinds let so much more light in than the old curtains!

published

I had 4 blinds measured and fitted to a large door / window. I ordered on line and confirmed times by phone and email. All people I dealt with were polite and on time. I'm very pleased with the result.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
masar.alsayfe

masar.alsayfeSydney, NSW

Worst service ever!

published
Return Claim MadeNo
Warranty Claim MadeNo
2 comments
Carpet Call
Carpet C.Carpet Call

Dear Masar.alsayfe,
I have been advised that you have been kept updated on the arrival for your shutters.
There was one mistake on one off the rollers blinds, which was the only one we had to re order. We did not make 4 measurements mistakes.

masar.alsayfe
masar.alsayfe

Great quality and service, saved us from a bad experience from another company!

published

Great to deal with, very competitive price and amazing quality. Have recommended them to friends and family. They managed to turn the delivery and install around in 2 weeks which was very lucky for us.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
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WPHSteven

WPHStevenSydney, NSW

  • 5 reviews

Plantation Blinds -- Look Good but Questionable Quality

published
Return Claim MadeNo
Warranty Claim MadeNo
3 comments
Carpet Call
Carpet C.Carpet Call
WPHSteven
WPHSteven

Carpet call if you can provide me with a private mail address I will respond. The blinds are becoming more of a problem but I have not requested anyone to fix yet. I would be interested to see how you would resolve this.

WPHSteven
WPHSteven

Plantation Shutter Perfection

published

The sales consultant (Vince) was friendly and professional. The schedule of activities unfolded in the time frame he predicted. Like many period homes not everything is straight and square in our house. Subsquent measure up and fitting was over seen by Ari. There were a few challenges with instalation and Ari ensured we ended up with a top result. All contact with Carpet call staff was great ie. in person, phone, text and email

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call

They're perfect

published

I had Bass Wood shutters installed in my whole house and they just compliment and finish the look of the house. The guy's who came out to measure and check measure all the windows were fantastic and very knowledgable especially for my French doors. As they all come from overseas, the wait of 12 weeks was a bit annoying but couldn't be helped. Installation took the better of a whole day but was expertly & professionally done, Very happy with everything including the price. The look fantastic and I love them.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Mary-Kate

Mary-KateGreater Melbourne (Metropolitan), VIC

Excellent product.

published

It was really easy to organise and although the wait to have them installed was significant, I dont think it was any more than any where else and honestly worth the wait.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Edward James

Edward JamesGreater Melbourne (Metropolitan), VIC

Good product but problems with staff attitude.

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
SJV

SJVGreater Melbourne (Outer), VIC

The best shutters ever

published

From the man who gave the quote, the girls on the phone to the installer, every aspect of this transaction was helpfully, professionally, and beautifully done. Love my shutters and could not wish for anything better. Highly recommend Carpet Call to all.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
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balevr

balevr

  • 2 reviews

What an Improvement

published

We recently purchased a property and decided to replace the old style curtains with plantation shutters. There is always a substantial wait with shutters from measure up to install irrespective of the company you go through because they are made off shore, however it was worth the wait. The Carpet Call plantation shutters look fantastic and our installer did a fabulous job. He was very meticulous and his workmanship (Victor) was first class. Very happy customers.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Linda P.

Linda P.Greater Melbourne (Outer), VIC

Excellent Price, Quality and Service

published

We couldn't be happier. The initial consultation was made easier with their sound knowledge of the product range, communication was great and everyone arrived on time. The installation is flawless, and 2 months down the track, we're still happy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Connie

ConnieGreater Melbourne (Outer), VIC

Exactly what I was looking for

published

We went to the shop and told them what we were looking for. The person who handled the enquiry was very friendly and arranged for a measurement. Measurements were taken and a quote received instantly. The product arrived within the promised time frame. Installation was well done and all cardboard and packaging was cleared.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Karen Beer

Karen BeerGreater Melbourne (Inner), VIC

Fantastic Service!

published

Very efficient quote and installation! The white Blinds look amazing! Couldn't be happier with the friendly service and the great product. Would recommend this company for their professional customer service.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
Hao

HaoGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Professional and Efficient

published

Great service from the initial consultation to final installation. Georgi provided great advice and explained everything. Steven came to install when he said he would and did a great job.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Call
Carpet C.Carpet Call
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Questions & Answers

Rhonda H

Rhonda Hasked

Laminate Flooring

did CC ask for ALL the $'s 2 days before the job?

2 answers
Achee
Achee

Yes They did. I was worried at the time that I won't have any leverage but their customer service was superb.

Rhonda H
Rhonda H

Thank you for quick answer. Feel much better now!

Ron Canfield

Ron Canfieldasked

Carpet Call

Watching ads on tv about carpet call,I wondered if carpet court is the same company as we need flooring to be laid near Ulladulla,south NSW

1 answer
Carpet Call
Carpet C.Carpet Call

Hi Ron we are not the same company.

ryan

ryanasked

Carpet Call

does carpet call do interest free payment options if so who is it with?

2 answers
better sleeper
better sleeper

I have no idea Ryan as I didnt do business with them

Carpet Call
Carpet C.Carpet Call

Hi Ryan we do offer interest free through Open pay.

Get an answer from our members and Carpet Call representatives

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