Reviewer Photos & Videos
Absolutely love the carpet in our 3 rooms, Steven did an amazing job.
My carpet and underlay is so nice thanks again. Its so soft , we have been looking around for months and finally with the great specials on we got our dream carpet.
- Blinds & Shutters
- Verified customer
Very poor service and delivery
Ordered window panels and blinds for our new home. During initial consultation, the sales guy said 4-6 weeks for delivery. After 2 weeks their representative called us for an appointment to visit home for accurate measurement. The rep did not turn up for 4 weeks, later when we called for knowing the status of the order, the sales rep doesn’t answer his phone and no one ever picks up the office number on the invoice. They are non professional and the sales rep calls you 100 times before placing an order and later no one responds. Absolute nightmare. We do not recommend them for blinds.
Fantastic service from start to finish
Carpet Call Midland provided excellent service from start to finish. We called in to their Midland shop for a browse last week and were immediately greeted and attended to in a very professional manner, very refreshing for a change. A quote at our home was organised for later the same day and Adam brought a huge amount of samples and was very patient and helpful. We got a great price and locked in the work to be completed this week. The carpenters Bob and Chinny, were absolutely awesome and so professional and did a beautiful job. I went from j...ust thinking about changing my flooring to having the job completed in no time at all with absolutely no effort on my part. It was a pleasure dealing with Carpet Call Midland and will be returning soon. We also called into Trevors carpets on the same day and were completely ignored because there was another customer there, we would have been happy to wait if any interest had been shown.
A happy customer
Today we had new carpet laid by a nice polite young man named Richie. He worked flat out all day and never even took a break. He has done a really marvellous job. Thanks again Richie.
Praises and thanks.
Went to the Prospect branch and very glad we did. We are very satisfied with their advice, prompt service and the product itself. Efficient installers, too. More power. Stay safe. Thanks, guys.
Matt and Daniel THE BEST CARPET LAYERS
Thanks Matt and Daniel for doing such incredible job laying my carpet this week. Professional, kind and trustworthy guys. I highly recommend them. They were on time and really careful. Love the new carpet. Thanks guys.
The installers were full of information and couldn't have been more helpful in giving advice on how to care for and look after the product they were laying. It looks great and has made our house look very modern and light.
Installer was a bit late but kept us in the loop. Carpet laid professionally and he cleaned up after himself. A very positive experience. Worthwhile contacting Carpet Call for any flooring job.
Non existent customer service
Went to Carpet Call Skygate ready to buy carpet for my home. Salesman saw me enter and proceeded to walk to back of shop and talk to his colleague, while I just stood at the service area like an idiot after 5 mins I just left. As I thought this was just this store I drove to the store at Aspley, where this time the salesman said hi and asked what I was looking for, I made the mistake of saying I was looking at to determine what the cost would be, he then said the cheap stuff is at the front and gets more expensive as you go to the back of the s...tore and then he just left. I wandered around for 10 mins and even thou I was the only customer in the store the salesman never came near me again so once again I just left. This time I drove to a little independent shop, where I was greeted at the door asked what I wanted and he helped me choose and calculate the carpet I required. I left after buying $12358 of flooring for my home and will be going there when we fit out our new office complex soon.
Great carpet. Excellent installers
We are extremely happy with our new carpet and service. Our installers Matt and Dan were exceptional, with their attention to detail. Especially given that out job had many off square angles to contend with. Thank you for a fabulous job.
Awesome Customer Service
I just wanted to thank the whole team for the great after sales service and awesome customer service. We had Hybrid flooring laid in August 2019 but it needed to be ripped up and laid again, the team that came out were lovely guys and did a great job and wow were they fast and the attention to detail is amazing.
Very happy with our choice of carpet
I had nothing but friendly service from Zohaib at Carpet Call Casula.... from start to finish, on time for all appointments and the carpet layers were brilliant, super friendly very clean and tidy and most of all a fantastic end product. im glad we went with a thicker carpet... i really enjoy the feeling every time i walk on it.
Brilliant job from start to finih
I had nothing but friendly service from start to finish, on time for all appointments and the carpet layers were brilliant, super friendly very clean and tidy and most of all a fantastic end product.
Still waiting for floorboard to be replaced after 3 weeks
They laid a faulty floorboard. The installer Campbell, after two weeks of waiting for him to call, finally arranged a time with me and then came at a different time. Have sent him messages after he said he would call to arrange another time and still waiting. I got carpet, timber and blinds and I can't get one floorboard fixed.
Received excellent service
We would like to acknowledge and thank Kevin from the Frankston Carpet Call Store for excellent service received this morning. He endeavoured to meet our requirements for a rug regarding colour, style and size and was happy to allow us time for consideration. A natural salesman and we appreciated it. The chosen rug now looks great in our family room.
Loganlea annual clearance
Very very disappointed. Went to their annual clearance awhile ago and got a very bad deal. Even though i had plans of the house they miscalculated by about 30% which ruled out any of the clearance deals. Gave me a price that they assured me was even less than the builders discount and salesman even said he hoped his boss didn’t find out as they were making no profit on the sale only to find out after installation that I could have got a better deal at a regular carpet call outlet. Laying was also not great as there are bumps in spots where the underlay is clearly not smooth.
Put the above review on the google review and receive a canned response that if i provided them with more details they would get back to me, but never did.
Matt and Dan are great very professional carpet installers. They did such a wonderful job making my old place looks new and fresh again. Thank you for taking you time and doing a wondeful job.
Happy with everything
I had a very good experience. Wanted to replace my old carpet. The sale rep brought carpet samples and did measurement. Plenty of range, texture , price. I choose what suit my apartment- two bedrooms. Just under $1200, including delivery and installation. I picked a date (flexible if wanted to change later on) for installation. Pay 50% for initial payment. Then full payment prior installation. On the day of installation, i remove my own furniture (or can pay the contractor to move for you). The contractor removed old carpet and underlay, he take them away, then install the new carpet and underlay. Two hours plus, all done. Very profesional.
Great sales and service from Roger and Robert
Fantastic service from Roger and Robert at the Richmond store (Vic) who helped us land on the right carpet choice within hours. The in home measure and quote Sunday service was very helpful.
Don't deal with Carpet Call
they put in new laminate flooring in 3 bedrooms the overestimated how much material was needed, and they then took new material that they didn't use back and would not give us a credit for it even though we'd paid them.
Questions & Answers
did CC ask for ALL the $'s 2 days before the job?
Watching ads on tv about carpet call,I wondered if carpet court is the same company as we need flooring to be laid near Ulladulla,south NSW
Carpet C.Carpet Call
Hi Ron we are not the same company.
does carpet call do interest free payment options if so who is it with?
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