MANDURAH STORE HAS WONDERFULL
AUUST 2019 was greeted at RUG section and we were met by a lovely lady named Kerry who went above and beyond to assist, was not pushey,had a great knowledge of Rugs,made all the arrangements for the cutting and delivered it our door on on the date specified.Would recommend Karry to everyone. Drew & Jacquie THOSON
So Far So Good!
Consultation in home with George from Frankston store was very good and he was very helpful.
Price was great. Blinds were made and installed on time!! :) George was in contact with us all the way. Excellent service. After completion even received a courtesy call! Would recommend Carpet Call.
Great service - great new blinds
All staff from initial store staff to service manager who came and measured and helped choose colours, to installer were efficient and extremely helpful. All timelines quoted were totally accurate and communication throughout process was excellent. Plus the blinds are of a high quality, mechanisms work well and they look good in the rooms. The price quoted was less than competitors plus our old Venetian blinds were taken away for us. We are totally satisfied with all aspects of having the new blinds installed. Highly recommend the service.
We bought flooring from Carpet Call on the Gold Coast, and there were a few setbacks at the start that needed attention. we were introduced to Keith who takes care of a few stores on the coast, and what a pleasure he was to deal with. he went above and beyond, personally seeing to all our needs and attending our house on three different occasions to make sure we were completely happy with everything. after 40 years in the recruiting business, this is the type of personal customer service that we look for and rarely find. I must also acknowledge the installer Harry who did a wonderful job on our timber floors. we have recommended Carpet Call to other residents in our building as well.
Roger was great. Shame he was missing a pelmet.
The only disappointment was that the pelmet was not available at the time of the install. This wasn't Rogers's fault seems the manufacturer or warehouse let him down. He fixed it all later anyway
- Timber Flooring
- Verified customer
Colour worn off
Floor has a 15 year warranty. I have complained about the colour wearing off and I was sent a bottle of stain and told to rub on and spray a clear coat of varnish. I have had your company come out and nothing is going to be done. Wouldn’t recommend
1. Guys did an incredible job
3. Highly recommend them
4. They cleaned up to perfection
5. Completed task in time frame I needed
6. Would definitely use Carpet Call again
Terrible customer service
I went into a store iearly in the year and chose flooring.
I then had somebody from Carpet Call come and view and measure my house. I had already pulled up the carpets in half the house by this time. There was lino on some of the floors that was obviously clearly visible when the rooms were measured. There was no issue raised at this point of time.
I booked my floors in and was asked to pay the full amount two days before this date, which I did.
The layer turned up late and when he saw the lino on the floor said that he wouldn’t touch th...e floors until I had them tested for asbestos. I asked what if they came back positive and he said then I won’t lay them. Bear in mind that he was not disturbing the lino by laying on top of it. I told him that Carpet Call had seen my floors and should have said something then. I would have then looked at my options, before paying nearly ten thousand dollars to Carpet Call. He left to take the boards back to the warehouse. I found someone else the same day who was okay to lay them, without disturbing the lino, so go the board re-delivered and asked for a refund for the boards. I didn't know the cost of the boards, as I had a package, and I wasn't sure about the price they gave me and their website was down. I asked Solomans for a quote on the exact same flooring and they came back with a much lower price than what I had been told. I was initially told they would match it, when it came to getting the refund they wouldn't do it. This is something I will follow up later.
Great Salesman and installer
Purchased from Antonio at South Morang installed by Kevin. Our laminate flooring looks superb. The finished job is better than we thought. Whole process first class can certainly recommend Carpet Call
Can’t fault them
The store staff were friendly and knowledgeable, arranged everything in a timely manner. The man who came to give the quote and the installer were both polite and professional. Would definately use them again.
I was sold incorrect blinds and they were delivered incorrectly numerous times. I then had one installed when I wasn’t home and it’s completely wrong. I have attempted to call them and email them to have this rectified for over 12 months but the managers continue changing, they promise call backs and don’t...it’s just horrible. Now I’m stuck with a horrible blind in a newly renovated home that looks rediculous. Next step is NCAT as a result of their shocking service. Would highly recommend going elsewhere.
Perfect for our needs. Just what we were looking for
Shopped at Macgregor store in Brisbane. Was served by Raman Sharma. Found that he knew his products well and offered very helpful advice. We have been looking around for a while and he had exactly what we were looking for at a reasonable price.
Mandurah store: Excellent service, lovely rug
Kerry at Mandurah carpet call was knowledgeable, patient and friendly helping me choose the best rug for our dining room. She then organised for the rug to be cut to custom size and it was delivered one all week earlier than promised. Very happy with both the service and the rug!
Service could be better Capalaba Store
Purchased vinyl sheeting and installation from Cspalaba store, was supposed to be installed on the 17th August. My 69 year old mother and myself moved all furniture out of area, Installer showed on time and was very apologetic to let us know that the 4 metre wide roll cannot be installed because he can't get it into our unit. Called CC at Capalaba spoke to [name removed], he suggested we purchase vinyl plank, I told him we didn't have a budget for that, he then suggested that the roll be cut to 2x2m and we would have a join down the centre of...the room. After deciding this is what had to happen I called him back and said yes do that. [name removed] told me it couldn't be done on that day and booked it in for Tuesday. I explained how mum and I had moved all the furniture out and it wasn't possible we could do it again. He said at Carpet Call's expense they would pay for 2 men to move it all on Tuesday. I was also offered a rug at 50% off wholesale price for the inconvenience. Tuesday morning early I received a call from the installer [name removed] and he said he'd be here early afternoon, Mum and I moved all the light furniture out to save them time. (To store furniture in my room i once again had to lift my bed for the third time on it's side) Received a text from [name removed] at 1.38pm to say he's been held up at a previous job and can it be done first thing Wednesday. We agreed that we would have to wait till the next day. I called Capalaba office to air my grievances about this debacle, I spoke to [name removed] and he assured me that it would be done the following day and 2 men would be moving the furniture. Wednesday morning 7am [name removed] arrives on his own, mum and [name removed] moved the lounge and entertainment unit to one side of the room and then to the other after he had laid one side. Vinyl was finally laid and looks lovely. But it is loose laid vinyl and the fridge couldn't be shuffled across the floor, so we had to empty it and with the installer on one end and mum and I on the other we carried it from the bathroom to the kitchen. Back breaking exercise. Update I received a call from CC Capalaba and he couldn't be more helpful with after installation service. Overall the vinyl was laid, we are very satisfied with the job and one call has changed my rating and review.
Customer service is a minus score at the Frankston store!
I recently called Carpet Call Frankston to see if they stocked my current carpet in store (the house isn't that old and I had all the details). I'm having a heater removed and wanted to try and get the "hole" that would be left replaced when it comes out patched with the same carpet. I had done this before in a previous home (luckily there was left over carpet then) and didn't have a problem BUT the man I spoke to at this store definitely wasn't helpful! He just went on and on about how this was the worst thing you could do and I think was j...ust trying to get me to rip up my room full of good carpet and get it replaced to make him some $$$$. I had even suggested I could take the original carpet out of a wardrobe in a bedroom and then perhaps bring a piece of that in to get something "similar" to go in the wardrobe but again I'm obviously just a moron as he didn't believe this was even an option. The section will be covered by furniture anyway I just don't want a "hole" and bare concrete in the room so I don't understand why he was so against this in MY HOME as I've done it before so I know it can work. In the end I said "if you don't want to help that's fine I won't waste your time or mine I'll call someone else who does" so I did call another big carpet store in Frankston and the lady there couldn't have been more helpful! In future if I do need to get new floor coverings I DEFINITELY WON'T deal with Carpet Call, I don't expect miracles but I do expect service and especially being treated with respect as I wasn't rude to this guy however now I will be and say he's an arrogant pig that shouldn't be answering enquiries. If you're a professional you are meant to be there for us "simple folk" who want advice and it's funny that others say what I want can be done so not sure whether you just want bigger paying jobs or you're just not customer friendly but I'll definitely spread the word to my local friends DEFINITELY DON'T CALL, CALL CARPET CALL, they're NOT the experts in the trade in Frankston!
Amazing service, great vibe, we will definitely be returning customers.
My partner and I went into carpet call in Helensvale originally just to get a rough idea of what we wanted so we could get someone out to do a quote, we had tried carpet court but their times were an inconvenience to us so we thought we would give carpet call a go, great decision on our part as the manager Ben helped us with everything and even offered to come and give us a quote at whatever time and date suited us which was great because we work early hours sometimes so he came out early in the morning, quoted us a great price for carpet for our lounge room and upstairs bedrooms, he was polite, and absolutely great at what he does.
We will be returning customers.
Great service. Great installation job.
I found my flooring experience with carpet call and really good one. From measure and quote to installation they were very professional. The product has lived up to my expectations. I can recommend Kevin for your installation.
Visited the store at the Cross Roads near Liverpool today. Staff member Raj was very helpful. Best price offered. Rug was rolled and carried to the car. Couldn’t be happier. Thanks.
Easy and efficient!
Thank you to Patrick at Carpet Call for providing friendly and helpful advice in our flooring choices, and to our installer who arrived early and did an awesome job! Very pleased overall and will using your services again
Carpet Removal Job done brilliantly
From communicating to getting the job completed, Carpet Removal Sydney was outstanding. Easy to book, cheapest prices, and job was performed professionally and fast... They even vacuumed everything afterwards! Great team.
Questions & Answers
In consultation with a sales person I explained I had bought a unit and I wasn’t 100% on what was on the floor but I thought it was timber. I wanted to get a quote for laminate in the case it couldn’t be sanded back as I wanted to change the colour. The consultant convinced it was engineered and couldn’t be sanded. I booked in the work on the understanding I could get it refunded if needed once we did a measurements check. They came to check the floors today and they they are timber and worth about $6k so obviously I’m not going to put cheap laminate over timber. I’m not confident I will get a refund on my $1500 deposit but no work has been carried out and no laminate laid or cut. I want to know how I can get my deposit. I would be happy to pay for the fitters time to take the measurements if needed.
how do i view online, the carpets i selected at a carpet call builders division showroom, which is part of my new house construction flooring allowance. I can't find the products on carpet calls website. interested in researching the particular styles of the carpets i selected, and also seeing the colours to compare with rest of house etc.
Carpet C.Carpet Call
Hi Jeff, our products are not available online as we have found the colors do not show up correctly due to a wide range of factors including computer monitor settings etc.
I would like to know about the different qualities of vinyl flooring. Is one better than another?
Carpet C.Carpet Call
Dear Patricia, Vinyl comes in many qualities including sheet vinyl and plank vinyl that give you that wooden floor board look. Have a look at our range here https://www.carpetcall.com.au/shop-our-range/hard-flooring/vinyl/ There are different quality levels of sheet vinyl and the higher quality options don't require such a flat surface as many vinyls do. Have a look at our buying guide for a quick overview. https://www.carpetcall.com.au/ideas-and-advice/buying-guides/vinyls/
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