Carpet Call

Carpet Call

 Verified
Carpet Call
4.0

3,440 reviews

PositivevsNegative
74% · 2,561833 · 24%

Reviews

3,440 reviews
Tracey P.
Tracey P.
  Verified Blinds & Shutters

Installation exceeded my expectations

I was originally going to install double roller blinds but when Luke came to measure up he took the time to explain the pros and cons. On reflection I requested a requote for shutters, which surprisingly was not that much more cost wise and reordered shutters. Luke came and remeasured for shutters and installed when they came in. The whole process was seamless and professional and the quality of the installation by Luke far exceeded my expectations. I am beyond pleased I made the change to shutters and have no hesitation in recommending Carpet Call or Luke if you are considering Shutters for your windows. Show reply
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Eileen Humphreys
Eileen Humphreys2 posts
  Verified Blinds & Shutters

Very happy

I’m so pleased I replaced my blinds as the new ones Carpet Call installed look so good. I was very happy with service from the initial quote to installation.
Helen
HelenSydney, NSW
  Carpet Flooring

Well done to the team

The service from start to finish was professional & excellent! The sales-staff at the centre were patient and allowed us to take our time to choose, offering great advice. The young man who visited us for the quote was very professional, personable and very patient. The install was going to be tricky due to awkward access to the second level of the home but the instalation boys pulled it off beautifully! The carpet looks amazing!! We are so happy with the result and would have no hesitation in recommending Carpet Call, Moore Park for your next carpeting venture! Show reply
Nikki
NikkiSydney, NSW3 posts
  Blinds & Shutters

So happy

I can’t recommend Carpet Call enough. From measuring, to keeping me in the loop on delivery and installation day all went so smoothly. Everyone I spoke to was professional and informative and just delightful
Very happy customer Show reply
Lee
Lee8 posts
  Carpet Flooring

Quote to rip me off

I had carpet call round to quote for the stairs to be carpeted. They said it is very difficult and expensive due to an overlapping wood part.
Went to harvey norman and they have just completed it for a fraction of the cost and said that part was the easiest part.
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Michael Charley
Michael CharleySydney, NSW3 posts
  Carpet Flooring

Full Refund provided

Since my last review, Carpet Call have reviewed their decision and provided a full refund. I would like to thank the manager who reviewed their previous position and provided a full refund.
Vince R.
Vince R.
  Carpet Flooring

Amazing transformation

Sam and Achmad arrived on time, had a great welcoming attitude, planned each step prior to starting.
They moved gurniture with precision and responded to questions courteously.
End result was outstanding! Well done guys. Show reply
Sally C
Sally CSydney Surrounds, NSW2 posts
  Blinds & Shutters

Would not recommend

We ordered curtains that arrived after 6 months and then once here discovered they were measured incorrectly. The follow up was delayed, unprofessional and at times rude. They refused to give me a refund even though they couldn’t give me a new delivery date then after more waiting I asked for a refund again which they agreed to. However when I asked for a breakdown of price (as they were bundled into other blinds on the invoice and not itemised) they said they were unable to itemise the curtains as they didn’t have the capacity to do this? How can you come up with a refund amount if you can’t tell me the cost to start with?
Would definitely tell people not to use this company as they were beyond inadequate.
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Sue
SueSouth East Queensland, QLD3 posts
  Hybrid Flooring

Cupping of hybrid floor

This is a continuation of our grievances . Our hybrid floor has failed due to poor installation, no expansion gaps, planks glued in places( this is a floating floor),no plastic beneath planks. All carpet call will say is that there is moisture present!! AFTA has assessed situation and agree with the extremely poor installation method . I have sent emails with proof photos and the manager won’t even email back , they don’t like paper trails obviously. This floor is only 2 years old, they refuse to honour their warranty. When you send sub contractors with no checking by management this is what you get , extremely poor service Carpet call !!!!
Sue
Sue  
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And carpet call still say nothing. Even coretec in USA say it’s an insulation problem , not a water problem. Shame on carpet call , an Australian company. Sue Hawcroft

Venetia C.
Venetia C.Sydney, NSW
  Carpet Flooring

Sam & Rizal - Best Carpet Installers

Sam and Rizal recently laid my carpet and were nothing short of excellent - service, professionalism and promptness. Arrived on time, were friendly and helpful - nothing was too much. Moved my furniture - nothing damaged. Both take pride in their work, checking and re-checking everything is done correctly. Highly recommend them. Show reply
Ester C.
Ester C.
  Timber Flooring

Floor Board perfection

Carpet Call Belrose recently laid timber floor boards for me and I was extremely happy with the end result and how well they were laid. What surprises me is that just about everyone who walks into my place comments on how good the floor boards are. The spotted gum is great but the person who laid them was a perfectionist. Thank you. Show reply
Matthew LAbbate
Matthew LAbbatePerth2 posts
  Carpet Flooring
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Laura
LauraGreater Melbourne (Inner), VIC
  Carpet Flooring

Horrible Company

They installed the wrong colour carpet.
They told me they installed the correct one - lucky I had it in writing the colour I requested. It took me 3 months of constant arguing and fighting - very stressful phone calls and email, after email to get only a quarter of my money back.
Do not use this company - they are lovely until they get your credit card details!!!

I am not left out of pocket and the wrong coloured carpets that don’t suit my house at all !!!!

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David C.
David C.
  Carpet Flooring

Very Happy

Had a great experience with Carpet Call, especially the layers, Sam and Rizz.

They rang earlier in the morning to say they would be arriving at 8.15am and they arrived at exactly 8.15am! They were super happy, cheerful and friendly. And extremely helpful. Having never had new carpet before, I was unaware of exactly how to prepare the furniture. As a result, they needed to move a lot more furniture around than planned. They did this very quickly, efficiently and with a smile. When they had finished, Sam went around and checked the edges, cutting off any stray stands that were sticking up.

By the afternoon, I had 3 bedrooms, a hallway and lounge room newly carpeted and to a high quality. I was very happy with Sam and Rizz. Show reply

Lisa
Lisa2 posts
  Blinds & Shutters

Perfect Blinds

Fantastic service and great quality. Customer service from Eric, Nick, Mandy and Tania was absolutely great. Very smooth process from the initial consultation. Totally recommended !!! Show reply
Dazza
DazzaGreater Melbourne (Metropolitan), VIC2 posts
  Carpet Flooring

Terms of sale read carefully and ask questions

Very poor took a deposit $1700 which is fine and then wanted me to sign a Contract to make full payment 2 days before they come or i even see the carpet. { Thats shifty telling me terms after i paid } . Apparatenly this is standard and was told that's Normal and standard practice by others .i can assure you its not, you pay when job is finished and Customer is happy. Got my refund and found opposition cheaper and better terms i {pay remainder when job completed} Never again Carpet Call .The managers response to my concern were Not professional at all. i said once ive paid what if you dont show or you do damage while fitting ,was told you put a claim in . I laughed
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Emma
Emma
  Carpet Flooring
DN Happy
DN HappyVictoria2 posts
  Blinds & Shutters

All Round Perfect Experience

The quality of the blinds is outstanding. They are absolutely beautiful. The customer service from Tania, Jaxson, Michael and Phillip were second to none. Thank you for making everything so simple and easy.
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Tram G
Tram G
  Rugs
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R Howell
R HowellSouth East Queensland, QLD
  Carpet Flooring

Delighted

We decided to recently re-carpet our home, and decided as Carpet Call Minyama have given us great advise, service and products in the past; we would visit their showroom on Nicklin Way.
We were delighted with their customer service and had no problem in selecting the perfect carpet from their wide range. The professional installation also included the disposal of our old carpet.
If you are looking for new flooring, we would recommend this family owned business.
R. & B Howell. (Minyama) Show reply
ceciliakaronis
ceciliakaronisSydney, NSW
  Carpet Flooring

Very very pleased, great job at a very good price!

I have changed the carpet on the stairs and couloir by Carpet Call. The work is excellent, the layer worked very fast and at millimetre precision. High quality work. Both workers attending (the layer and the apprentice) were very nice people, careful, attentive, kind and professional. They cleaned everything when the work was done. Bravo and thank you! BTW, the price for this job was very good. Show reply
Julie C.
Julie C.South East Queensland, QLD2 posts
  Hybrid Flooring

Love the sales and measure team but watch out for the sub contractor

Sales and measure and quote team amazing! Sadly though after nearly 2 weeks I'm still living in 1 room downstairs with 3 daughters, 1 dog and 5 cats due to my $14000 floor still being laid. I never know when the contractor is going to turn up and when he does he only works for 2 to 3 hours. Was meant to be finished last week. Phoned the head office and I'm tired of complaining as no one wants to follow up. Over it
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Sharls
Sharls7 posts
  Hybrid Flooring
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Melmaus
MelmausSydney NSW4 posts
  Carpet Flooring

Superb carpet. Layers

The carpet chosen turned out to be perfect and the fitters were absolutely a pleasure to have doing the laying of the carpet Show reply
Vivian
VivianGreater Melbourne (Metropolitan), VIC3 posts
  Laminate Flooring

Fantastic Flooring

My new floor looks absolutely fantastic! A great shopping experience Thanks. Show reply
Max T.
Max T.Sydney, NSW
  Carpet Flooring

New Carpet, underlay and installation

Purchase carpet from Jai at Carpet Call, Great advice and guidance on choosing the best possible carpet for our Apartment. There was a slight delay in getting the delivery but was informed of the delay and communication was great. The installation was completed as promised. The installer Sam was very professional and helpful. As we are living in the apartment there was a lot of moving furniture which they helped and completed the job with a smile. They have removed all old carpet and underlay and installation went smoothly. Great job Carpet Call for all your help and advice. Special thanks to the installers for doing a great job and making our decision to choose your company even more important. Thank you. Show reply
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Anitra
AnitraBeenleigh Brisbane8 posts
  Blinds & Shutters

Fantastic

Ray and Imren came today and installed our kitchen roller blind and our sliding door blinds. Wonderful service , very pleasant and efficient guys. Definitely recommend them. Show reply
Joanne
JoanneSydney, NSW2 posts
  Carpet Flooring

Wow many thanks to guys at carpet call

Many thanks to Sam and Rizal for doing the best job on our carpet great guys to have doing your home. Looks great. Love the feel of new carpet. Our Dog Sunny Girl thought it was so great she went right in and roll all over !! Show reply
Marty
Marty3 posts
  Carpet Flooring

Oh delicious- thank you so much!!

Pablo was great, prompt, professional, fast clean, and polite! Perfect Show reply
Deb
Deb2 posts
  Hybrid Flooring

Floor it self is great

The floor is great but the skirt beading looks awful, unprofessional & different colours used as a filling.
The floor layers have returned twice & it’s still a mess.
Carpet call will not correct the problem, look at solutions.
I have requested the skirt be removed & something else replaced to make it look better.
I have been informed that I can but at my cost.

They make you pay 100% before they start. So you are actually trapped when there is an issue as you have paid in full.

I am still pushing for a solution but from the warranty I have to cover the cost which at present means zero.

A very unhappy, unsatisfied customer. Show 2 replies

Shezza
ShezzaSydney, NSW3 posts
  Carpet Flooring
Gerry H.
Gerry H.Sydney, NSW2 posts
  Carpet Flooring

Exhausting!!!

We re-carpeted the whole house (lounge, dining room rumpus, 4 bedrooms and hall) in one go! Can't yet judge the quality of the carpet, but the overall experience with Carpet Call was excellent. Especially the carpet layers, Sam and Rizz, were first rate. They arrived on time, were super efficient, cheerful and always willing to go out of their way to help in any way they could. On top of this, they finished the job in ONE day. Sam and Rizz made what would have been a very traumatic experience (try moving the furniture with all their contents of a whole house!!) bearable. They were always cheerful and willing to help even with things they were not actually required to do. Show reply
Jenny
JennySydney, NSW
  Blinds & Shutters
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Denise Vassallo
Denise VassalloSydney, NSW4 posts
  Timber Flooring

When something goes wrong they disappear

My experience with carpet call was ok. We bought very high quality flooring. The sales rep was good until I needed something fixed that we were not happy with. Never returned calls or helped us contact installer. It was something minor to repair on our skirting boards that they installed. Still not repaired ended up giving up and still not fixed ! Disappointed to not have a minor detail sour our experience. Would I recommend probably not
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juliearmstrong
juliearmstrongMelbourne2 posts
  Blinds & Shutters

Delayed and still waiting

Paid our deposit over 14 weeks ago, told max delivery 10-12 weeks worst case. Final measurements done and then a month later I’m sent an email that I need to reply to to confirm the measurements and details are correct. How am I supposed to know.
Anyway at 11 weeks I called and emailed for an up date. Confirmed arrival around the 9th may , that date came and went. I called and was told we will confirm at the latest by the next day. No call. I called again on the 12th and now I am told another 4 weeks although they really don’t have an eta they are just hoping. Wish I could take deposits and hold them as long as they do. Honestly what choice do I now have. We could be sitting for months and all I get is a possible date. Very poor
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Nicole P
Nicole PSydney, NSW
  Carpet Flooring

New bedroom carpet- finally!

We have waited and saved for a long time for new carpet and are very happy with the result. The service from in store selection, check measure and then installation was fantastic. Every person was helpful and polite. Installer (Pablo) and assistant were efficient, clean and polite. Overall a positive experience. Show reply
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Michael
Michael
  Carpet Flooring

Great Job

I had two bedrooms fitted with carpets today, geat price, great service and Tom, the carpet layer was excellent. Show reply
David
DavidGreater Melbourne (Inner), VIC8 posts
  Verified Carpet Flooring
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Dear David, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

Gilbert de Chalain
Gilbert de ChalainSydney, NSW
  Carpet Flooring

Excellent product and excellent carpet laying

Just had new carpets installed. Very happy with my carpet choice and equally happy with the carpet laying service. Show reply
Sigrid
SigridSydney, NSW2 posts
  Hybrid Flooring

Happy with the result

Jesse and Daniel did a great job.
Very friendly and efficient. Show reply
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