Carpet Call

Carpet Call

 Verified
Carpet Call
4.0

3,440 reviews

PositivevsNegative
74% · 2,561833 · 24%

Reviews

3,440 reviews
TrBo
TrBo
  Carpet Flooring

Great job

Oscar was punctual and professional and did a great job installing the carpets for the bedrooms. Highly recommend. Show reply
Kieran Smith
Kieran SmithPerth, WA
  Verified Laminate Flooring
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Mark M.
Mark M.Sydney, NSW
  Carpet Flooring

Great carpet, customer service and installation

After receiving a couple of quotes I went to Carpet Call at Caringbah on recommendation. I met Peter and after an initial discussion on what I was looking for, he then arrived at my house about 30 minutes later. Took the measurements for the 4 rooms and showed samples before writing up a competitive quote which I accepted.
Yesterday Pablo arrived to install the carpet I ordered, the job was done in just 3 hours. It was obvious that Pablo takes great pride in his work.
I am really happy with the quality and the colour of the carpet I ordered. Show reply
Andrew
AndrewPerth, WA
  Carpet Flooring

Great carpet, fast to install and worked around my needs

Great to deal with Dale and his team, really competitive pricing and fast install. 5 stars all the way Show reply
WCE3155
WCE3155Perth, WA7 posts
  Laminate Flooring
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Lee M
Lee MPerth, WA2 posts
  Carpet Flooring

A Happy Rug Buying Experience

I found the staff very friendly and helpful. A special thank you to Jovian who came all the way to my place to deliver the large rug and make sure it was the right fit. The quality of the rug is excellent and the price was practically half price. I couldn’t be happier as it looks terrific in my home. Show reply
Ali H.
Ali H.2 posts
  Laminate Flooring

Well done

Just my laminate flooring done with Carpetcall Great service and product. Definitely recommend it Show reply
Great service
Great service
  Carpet Flooring

Thank you

Matt and Blake - professional, knowledgeable and courteous.
Great service, thank you. Show reply
Julie
JulieSydney, NSW2 posts
  Laminate Flooring

Avoid this company

Avoid this company at all costs. The installers are the rudest people I have ever met. We have had nothing but problems with the floor since it went in. No-one comes out when they say they are. The customer service has been disgraceful. The only person I have ever got any answers from is Annette at reception, who has been a great help.
The service team never call back when they say they will. DO NOT USE THEM

UPDATE: Tried for mediation before publishing but not surprisingly no-one has called me. Again my strong recommentation is DO NOT USE THIS COMPANY..

Brisbanite
Brisbanite14 posts
  Timber Flooring
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John N.
John N.
  Carpet Flooring

Sam and rizal good installer and profesional

Punctuality,very nice gentlemen very helpfull friendly and pollite always smile Show reply
Angela
AngelaGreater Melbourne (Inner), VIC4 posts
  Laminate Flooring
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Dear Angela, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

Charlie
CharlieSouth East Queensland, QLD2 posts
  Blinds & Shutters

Should have gone through Franklin

Waited for 4 mths had 2 measurements done and still got it wrong they left a 30mm gap into the ceiling after removing window trim and then chopped out 10mm of frame to fit ( rough AF) after repairing their crap work they tell me no warranty, this company can stick it never again will I deal with them cheap quality poor workmanship poor after sales.
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Damian G.
Damian G.South East Queensland, QLD2 posts
  Blinds & Shutters
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Louise Wiese
Louise Wiese2 posts
  Blinds & Shutters
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Dear Louise, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

Grumpycat
GrumpycatCampbells Creek VIC 345110 posts
  Laminate Flooring

No Customer Service

In 2020 Carpet Call was engaged by my builder to supply and lay all flooring in my new home - ongoing problems with joining strips not properly secured or installed are very difficult to get fixed. Customer Service from Carpet Call is absolutely lousy and not acceptable
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Curltops
Curltops2 posts
  Verified Timber Flooring

Unfortunately don't honour warranties after faulty installation

They advertise 2 year warranty on all their flooring products however it is impossible to claim against them. They will ignore you at first then they will advise its you're fault the flooring is not level. With a faulty installation they won't honour the warranty. Extremely disappointing and I would never use them again.
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Samantha P.
Samantha P.South East Queensland, QLD3 posts
  Verified Laminate Flooring
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Neasa P.
Neasa P.2 posts
  Carpet Flooring

Great service at every step

I was happy to be given samples when I called to store in Artarmon, really helped me to see in my bedrooms. Craig was helpful and prompt when he came to measure and process my order. Super happy with the carpet quality, guys installed two rooms in under two hours. Can’t find a flaw!
Susan Reid
Susan Reid
  Carpet Flooring

Very very poor customer service

The manager was extremely rude to us….we ordered and thought we paid for a superior underlay but received an inferior quality….now it’s just too bad too sad for us….I’m sorry carpet call not good enough!!
Amelia
AmeliaSouth East Queensland, QLD2 posts
  Blinds & Shutters

Timeframes never met! and still waiting since Sept 2022

What a terrible organization, no communication unless I chased the whole way. They take your money and then the real-time frames come in. If I had known how bad the customer service was and the time frames I would never have booked. DO NOT USE unless you have 7 months to really wait. then there are no trades to do the install. Horrible experience that just won't end!
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John T.
John T.South East Queensland, QLD5 posts
  Laminate Flooring

Would not recommend Carpet Call Macgregor, Brisbane

Yesterday was 3 weeks since the Carpet Call contractors finished at our house laying hybrid flooring.
I have not had any ‘Customer feedback’ request from Carpet Call.
Area consisted of 4 bedrooms, built in robes, hallway, lounge, and 14 stairs.
I removed all the carpet, underlay and smooth edge (carpet grippers).
The area totalled almost 100 square meters.
Total cost $14892.00, including $3500.00 for floor levelling, all paid in advance.
My wife and I would NOT recommend Carpet Call Macgregor (Brisbane).
We spent 12 nights sleeping on mattresses in the lounge.
The number of problems and difficulties were many.
We had quotes from Andersons, Solomons and Carpet Call.
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Dear John, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

David Souter
David Souter2 posts
  Carpet Flooring

Fantastic job

Very impressed with the professionalism from quote to installation completion. Great job done by Scott and his team. Many thanks Show reply
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Daniel
DanielSydney, NSW
  Carpet Flooring

This is new carpet giveaway

This new carpet brightens up the house and looking new Show reply
Very Satisfied
Very SatisfiedSydney, NSW
  Carpet Flooring

Installers did a great job

Store staff helpful. Even change of carpet colour was well handled.
Installers very helpful. Did really good work. Impressed with carpet. Show reply
Raj M.
Raj M.3 posts
  Laminate Flooring
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Danny F
Danny F2 posts
  Carpet Flooring

Best carpet layers EVER

We had Sam & Rizal lay our carpets today and we couldn’t be happier. They turned up on time, explained the whole job to us (in detail) and then did an amazing job laying the carpets.

They were both very professional and their attention to detail with their work was excellent.

We would have no issues recommending them to our friends and family. Show reply

Cathie
CathieSouth East Queensland, QLD2 posts
  Blinds & Shutters
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JB70
JB70Sydney, NSW4 posts
  Timber Flooring

Moore Park - Great job, no issues, highly recommended

Chose Carpet Call Moore Park to install new laminate flooring and carpet in my Mother-in-law’s new apartment. I was very nervous about the actual installation process having had a terrible experience myself a few years ago with SE Timber (and [Name Removed]- avoid him like the plague).
Fears were unwarranted - sales team and installation guys were a pleasure from start to finish and the job has been completed to a high standard - many thanks! Show reply
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Michelle
Michelle
  Carpet Flooring

Excellent Customer Service from Belrose Store

Excellent customer service received from the Carpet Call team at Belrose. Particular call out to Jason and Mark who have been very customer focused and helpful during the product selection process. They’ve provided very competitive quotes. I’ve now ordered my carpet with them. Show reply
Bella Vista
Bella VistaSydney, NSW
  Carpet Flooring

Carpet Layers

I would recommend Sam and Rizal for your carpet laying. They were very professional and worked together to ensure the carpet was layed perfectly. Both of them are very sociable and even moved our heavy furniture which was a great help to us. Would have them again if we need more carpet layed. Show reply
Stellina T.
Stellina T.Sydney, NSW
  Carpet Flooring

Amazing quality and service

From start to finish we had exceptional service from Carpet Call Castle Hill. They were efficient and we couldn't have been happier with the service on the day of laying from Sam and Rizal. These two gentlemen were friendly and efficient and completed quite a complex install in the time quoted. We are extremely happy with the carpet. Show reply
Leanne M.
Leanne M.
  Carpet Flooring

Excellent service

Just order my first lot of carpet carpet call south morang. Service and professionalism was best to none. I was able obtain a great price. Nothing was too hard. Show reply
Kim
KimGreater Melbourne (Metropolitan), VIC
  Laminate Flooring

Outstanding!

John and his Carpet Call Springvale team are very professional and did an exceptional job! We are impressed with the service, prompt attention, competitive quote and outstanding work completed within the timeline. We are delighted with our new hybrid flooring, so buying a second time for our other property. We highly recommend Carpet Call! Show reply
Linds
LindsSydney Surrounds, NSW2 posts
  Verified Laminate Flooring
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Steve
SteveSydney, NSW
  Carpet Flooring

Pablo was on time, polite, helpful and generally amazing!!!

Just had both my bedroom carpets fitted this morning by a young chap called Pablo. He was absolutely fantastic. He’s was early which suited me just fine. Incredibly polite, helpful and did everything with a smile. He was very thorough, professional and accurate throughout the whole job. I honestly couldn’t fault the young man. If you can get Pablo to fit your carpets you have a fantastic day for sure. He’s might not be the quickest out there, but he makes up for it by doing a professional job. Show reply
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Robin S.
Robin S.Sydney, NSW
  Carpet Flooring

Outstanding Service

Jai @ Carpet Call Supacentre was so helpful assisting with choosing carpet and organising everything including the quote which I received within a few hours. He even came out to measure on a public holiday. Sam and Rizal who came to remove the old carpet and lay the new were excellent, helpful and thoroughly good guys. New carpet looks fantastic - very happy customer. Show reply
Trevor
TrevorWimmera, VIC
  Rugs

Very satisfied customers

We have received our Empire rug which we ordered from Sam atHoppers Crossing Rugs.
We received excellent service from Sam and received the rug within 4 weeks of ordering which included the Xmas break.
Will certainly recommend Sam and Carpet Call to family and friends.
Trevor Hamilton Show reply
Yasin
YasinGreater Melbourne (Outer), VIC71 posts
  Carpet Flooring
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Dear Yasin, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

Irma
IrmaSydney, NSW2 posts
  Carpet Flooring
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