Visited the store at the Cross Roads near Liverpool today. Staff member Raj was very helpful. Best price offered. Rug was rolled and carried to the car. Couldn’t be happier. Thanks.
Easy and efficient!
Thank you to Patrick at Carpet Call for providing friendly and helpful advice in our flooring choices, and to our installer who arrived early and did an awesome job! Very pleased overall and will using your services again
Carpet Removal Job done brilliantly
From communicating to getting the job completed, Carpet Removal Sydney was outstanding. Easy to book, cheapest prices, and job was performed professionally and fast... They even vacuumed everything afterwards! Great team.
Kindly donated carpet mats for our wish animal rescue dogs n pups. Thank you so very much
Brilliant service can't thank enough we have around 100 dog n pups in care and we appreciate the donation of carpet mats. Serbia with a much appreciated smile. We thank you
Fantastic job done
I have done my laminate flooring from carpet call Campbelltown store. Omar( sales person) was very helpful. He actually helped to choose the right one. All of my friend like my flooring who has visit my house. I definitely recommend my friends. Thanks carpet call for wonderful job done.
The reviewer stated that an incentive was offered for this review
One star is far too generous!
I strongly recommend against using Carpet Call at Northlakes Qld. My partner has had the worst experience having new flooring put in and I’m completely amazed at how incompetent all involved have been. A job that was quoted as taking 2-3 days has dragged on for 3 weeks and still not completed.
The problems are far too many to list but here are just a few:
• Incorrect quoting for materials needed
• Tradesmen arriving at 3pm instead of 7am on day 1 and not knowing they were to install floodcoat, so they had to drive back to the Gold Coast to ge...
Fantastic installation,product and service
Had a laminate floor installed for my mother at Richmond NSW my experience was A Class from sales Oscar and Paul thru to installer Lou and his partner who was fantastic on time called before attending and A1 tradesman
Great job Carpet Call Penrith
Give Carpet Call A Miss
I wouldn't actually give them any stars. Carpet Call North Lakes, over measured and overcharged. Vinyl installation has lumps, not stuck down to the point that its a tripping hazard. Best advice is to shop elsewhere. Carpet call clearly dont care about their customers
Professional service with lots ohms knowledge
Thank you carpet call Moore Park , our flooring replacement was so easy with your advice and quick turn around. One happy customer and will recommend to friends and family. Thank you
Castle Hill Store
Professional instore service from Naji, who was very knowledgeable and helpful.
The installers were on time and very polite and efficient.
Excellent overall experience. I would highly recommend Carpet Call Castle Hill
Before I get into the customer experience I will say that the price and quality (so far) is actually really good. It was half the price we were quoted by other retailers (economy range of carpet). The customer experience however was really poor. The salesperson missed 2 appointments with no phone call and failed to book in the correct install date even though he confirmed it with me several times. During one particular interaction, he showed a vulgar meme he received on his phone. Very unprofessional and inappropriate. When the install day arri...ved, the contractors arrived only to tell me that no-one told them it was carpet over concrete. They wouldn't be able to do it on the day and there would be an additional charge for products. I went in to see the store manager to explain the experience and he agreed it wasn't good. He pulled some strings and the contractors came back to finish the job on the same day. He offered to resolve or address my experience with some compensation - unfortunately since that day I've not heard from him again so there was no compensation as such. Although I'm grateful they ended up installing on that day, the process was a comedy of errors and I would not use them again. I would much rather pay extra and be treated with professionalism and courtesy.
I love it!
The carpet layers rang me and asked if they could come earlier which I thought was a great gesture. They arrived on time and immediately started work. They were friendly but it did not impact on their work.
All in all I love the carpet and was very happy wth the installation.
Carpet Call - O’Connor
Service in store and at home was was excellent. Knowledgeable, personable and experienced staff. Quote and installation in under a week!! Very happy with my purchase and would recommend to anyone.
Great flooring job both Vinyl plank and carpet.
Very happy with the carpet and vinyl plank flooring recently laid. Good price good product well laid.Jacques and Wade the vinyl plank layers were extremely good tradesman who were friendly kept us informed and did a beautiful job.
Extremely Poor Warranty & After Sale Service
We purchased what we were told was top quality carpet approximately 4.5 years ago. We began to see issues with fading approximately 12 months ago. We took this issue to Carpet Call Campbelltown, which is where we purchased it from, and we were provided with an email address for personnel that deal with warranties issues. We sent an email 4 weeks ago and provided photos accordingly. We were advised by Laura, Customer Service and Warranties Representative, that our concern need to be sent to the manufacturer who is based in the USA. We have em...ailed Laura for the past 2 weeks and last week called and left a message for Laura, as we felt that in these days of digital communication, 2 weeks was enough time for a response to be received from the manufacturer. However regardless of whether a response has been received from the manufacturer we feel a response from Laura or someone from the Customer Service and Warranties Team should show us the courtesy of a response to our emails and phone calls.
Extremely poor customer service and they don't honer their own warranty. They don't return phone calls and are hours late for appointments.
We purchased a very expensive "timber plank" vinyl and had a problem with joins in several rooms opening up revealing noticeable gaps. We received no satisfaction from the store manager, so I contacted the Victorian State Manager. He sent out an operations manger who was hours late for the arranged time. This person had problems just getting up and down on his knees to inspect the faults, sweating and puffi...
Caringbah Store: Great customer service
So appreciative with the customer service we received from Caringbah Carpet Call -Anush and John ,highly recommend. So helpful.Prompt assistance , Honest and fantastic sales men, Willing to help where possible. Thank you .
Love the new look with timber floors
I just recently refurbished one of my bedrooms by removing the old carpet and putting in these hard timber floors and they look awesome!!
The guys at Carpet call Marsden Park were great and know their stuff. Thanks Masi for all your help from choosing the timber right through till it's installation. I'll be back for my other rooms.
Massi is 5 star store manager
Massi from Marsden Park store is knowledgeable, friendly, and above all professional. He not only helped me choose the perfect carpet, but also to decide on wall paint colours that work well with my carpet colour choice. Massi delivers true customer service & after sales service when other store managers fail. It is worth passing nearer stores, to get the 5 star service from Massi at Marsden Park.
Thank you Brandon from Frankston store!!
Brandon from Frankston Carpet call was professional, courteous, honest and a fantastic sales-person. In fact if it was not for Brandon we would have made other choices from other stores. He won our business with amazing assistance and attention to detail. Thanks Brandon !
Questions & Answers
In consultation with a sales person I explained I had bought a unit and I wasn’t 100% on what was on the floor but I thought it was timber. I wanted to get a quote for laminate in the case it couldn’t be sanded back as I wanted to change the colour. The consultant convinced it was engineered and couldn’t be sanded. I booked in the work on the understanding I could get it refunded if needed once we did a measurements check. They came to check the floors today and they they are timber and worth about $6k so obviously I’m not going to put cheap laminate over timber. I’m not confident I will get a refund on my $1500 deposit but no work has been carried out and no laminate laid or cut. I want to know how I can get my deposit. I would be happy to pay for the fitters time to take the measurements if needed.
how do i view online, the carpets i selected at a carpet call builders division showroom, which is part of my new house construction flooring allowance. I can't find the products on carpet calls website. interested in researching the particular styles of the carpets i selected, and also seeing the colours to compare with rest of house etc.
Carpet C.Carpet Call
Hi Jeff, our products are not available online as we have found the colors do not show up correctly due to a wide range of factors including computer monitor settings etc.
I would like to know about the different qualities of vinyl flooring. Is one better than another?
Carpet C.Carpet Call
Dear Patricia, Vinyl comes in many qualities including sheet vinyl and plank vinyl that give you that wooden floor board look. Have a look at our range here https://www.carpetcall.com.au/shop-our-range/hard-flooring/vinyl/ There are different quality levels of sheet vinyl and the higher quality options don't require such a flat surface as many vinyls do. Have a look at our buying guide for a quick overview. https://www.carpetcall.com.au/ideas-and-advice/buying-guides/vinyls/
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