Carpet Call

Carpet Call

 Verified
Carpet Call
4.0

3,447 reviews

PositivevsNegative
74% · 2,562839 · 24%

Reviews

3,447 reviews
Kim
KimGreater Melbourne (Metropolitan), VIC
  Laminate Flooring

Outstanding!

John and his Carpet Call Springvale team are very professional and did an exceptional job! We are impressed with the service, prompt attention, competitive quote and outstanding work completed within the timeline. We are delighted with our new hybrid flooring, so buying a second time for our other property. We highly recommend Carpet Call! Show reply
Linds
LindsSydney Surrounds, NSW2 posts
  Verified Laminate Flooring
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Steve
SteveSydney, NSW
  Carpet Flooring

Pablo was on time, polite, helpful and generally amazing!!!

Just had both my bedroom carpets fitted this morning by a young chap called Pablo. He was absolutely fantastic. He’s was early which suited me just fine. Incredibly polite, helpful and did everything with a smile. He was very thorough, professional and accurate throughout the whole job. I honestly couldn’t fault the young man. If you can get Pablo to fit your carpets you have a fantastic day for sure. He’s might not be the quickest out there, but he makes up for it by doing a professional job. Show reply
Robin S.
Robin S.Sydney, NSW
  Carpet Flooring

Outstanding Service

Jai @ Carpet Call Supacentre was so helpful assisting with choosing carpet and organising everything including the quote which I received within a few hours. He even came out to measure on a public holiday. Sam and Rizal who came to remove the old carpet and lay the new were excellent, helpful and thoroughly good guys. New carpet looks fantastic - very happy customer. Show reply
Trevor
TrevorWimmera, VIC
  Rugs

Very satisfied customers

We have received our Empire rug which we ordered from Sam atHoppers Crossing Rugs.
We received excellent service from Sam and received the rug within 4 weeks of ordering which included the Xmas break.
Will certainly recommend Sam and Carpet Call to family and friends.
Trevor Hamilton Show reply
Yasin
YasinGreater Melbourne (Outer), VIC72 posts
  Carpet Flooring
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Dear Yasin, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

Irma
IrmaSydney, NSW2 posts
  Carpet Flooring
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Bec
BecGreater Melbourne (Inner), VIC
  Blinds & Shutters

PLEASE DONT BUY SHUTTERS FROM CARPET CALL

I order my shutter start of June 2022 finally installed November 2022, only for me to come home and the 2 shutters different. When I asked for compensation the response was ‘no we don’t do that you have window covering, We will fix them you will just have to wait 12 weeks and this response was from one of their Managers. The sheer lack of care was so disappointing especially when you are paying thousands of dollars for their product. I’m writing this review/complaint as when I asked for an email or phone to the complaints department I was told there wasn’t one.
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Ceejay
CeejaySydney4 posts
  Laminate Flooring
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Mike R.
Mike R.
  Laminate Flooring

Laminate flooring

I have had my flooring done prior by a private person but this time I thought I would give carpet call a go I had two brothers Sam and his brother lovely boys who went beyond's my expectation and did an amazing job at my Surry hills home I would highly recommend them . Show reply
Asen
Asen
  Laminate Flooring

Excellent Service

Very Efficient. Great Service. They did a fantastic Job. I am very one Happy Customer. They are great to deal With. All the workers Are Polite.
They are Professional. They went above and Beyond with Their Service. Show reply
Serhat P.
Serhat P.
  Timber Flooring

Very happy

Very easy to order, quick to arrive. The product is soft and thick and exactly as described online thanks guys !! Show reply
Monn Dubalan
Monn DubalanSydney Surrounds, NSW6 posts
  Blinds & Shutters

PLEASE DO NOT BUY SHUTTERS FROM CARPET CALL

The worst journey from carpet call. Ordered the Blinds shutters last June until now nothing. I already done a review someone has contacted me “as they always do” trying to reassure me to followup on my orders. Guess what no updates again and we are in a brand new 7 month old house without any shutters. And we have already paid 4k as a half deposit. What a rip off. After working so hard , trying to earn money this company gets ur money and doesnt give a damn
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S Ashworth
S Ashworth
  Laminate Flooring
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Ryan
Ryan5 posts
  Laminate Flooring
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Ajdina H.
Ajdina H.Sydney, NSW3 posts
  Verified Blinds & Shutters
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Nicole E.
Nicole E.Perth, WA
  Blinds & Shutters

WOULD NOT RECOMMEND!

Wanted to give a 0 star rating, but it wasn't an option.
We have waited over 11 months for our shutters to be delivered (assuming they will come next week as promised......)
Communication was beyond poor. Always had to chase them for updates on our order, and on many occasions didn't even get a response. Tried to correspond with the State Manager only to be ignored. The last kick in the teeth was this morning when our request for a small compensation was denied.
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Glen G.
Glen G.South East Queensland, QLD2 posts
  Timber Flooring

looks great .. lifts all the rooms in the property .....furniture and new kitchen looks brilliant

right from the Store manager Browns Plains .. Jarrod extremely helpful in helping me choose the right product for the job ... the team preparing the surface and laying were extremely proffesional
Have been very proffesional in the whole process Show reply
loopyjon
loopyjonGreater Melbourne (Metropolitan), VIC4 posts
  Verified Carpet Flooring
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Karla
Karla2 posts
  Laminate Flooring

terrible service

We bought a skirting for the laminate flooring and they keep saying they are going to deliver it but they still haven't delivered it yet. So it delays our construction.
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Barbara K
Barbara KSydney, NSW3 posts
  Carpet Flooring

Dreadful Carpet - Dreadful service - Worst retail experience

Recently in October I spent $15,000 to carpet the upstairs of my home. I purchased a "premium carpet" from Carpet Call Moore Park. A few weeks later, I have noticed in many places hard lumps like I am stepping on small stones underneath the carpet. I have called and emailed many times Carpet Call Moore Park and also Sydney Head Office. Nobody gets back to me. Something is very wrong with my carpet or underlay, it is very unpleasant to walk on with small hard lumps in many places. Carpet Call Moore Park after sale service is dreadful. I am extremely unhappy after spending $15k for a completely substandard product and no after sale service. Please don't buy from Carpet Call!
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Miranda J
Miranda JSouth East Queensland, QLD6 posts
  Verified Vinyl Flooring
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Dear Miranda, I am sorry to hear about your poor experience. We have escalated this to management who will call you soon.

Talia J.
Talia J.
  Carpet Flooring

Trim doesn’t match existing trims in house

Just had my carpet put down and the door trim doesn’t even match the existing door trims in the house it’s 3 times wider and different colour. Texture and profile. They said I would have to pay for another call out for them to match up the trims or other existing ones to match. I had a specialist come out to do the measure and quote and said it has to match the other rooms. Looks so terrible.
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Michelle H
Michelle HSouth East Queensland, QLD
  Carpet Flooring

Excellent customer service at the Browns Plains Qld store

During the process of a stressful insurance claim, we visited the Browns Plains store for an idea of what replacement carpet we could get. We didn't know what we wanted so Jordan went through all the options and advantages of different carpets. Feeling completely overwhelmed by choice, he helped guide us to select the best carpet for our needs. The customer service hasn't stopped there, he has been very accommodating to our questions and requests. He greets everyone with a friendly smile and has made this process less stressful. We look forward to the next stage of getting the carpet installed. Show reply
Lekshmy
Lekshmy
  Blinds & Shutters

No commitment once paid

They make you coordinate between their departments. It will be a waste of time to write down about them also. Save your time and money. Stay away from them.
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Wazza
WazzaSydney Surrounds, NSW12 posts
  Laminate Flooring
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Dear Wazza, Thank you for your feedback, I am sorry to hear about your poor experience. We have escalated this to management, who will call you soon.

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Leanne P.
Leanne P.
  Carpet Flooring

New Carpet

Well done to a brilliant carpet laying job from Carowt Call. Neil and Brad were efficient and very professional! Would highly recommend them to all. Thanks so much guys. Show reply
Jody
JodySouth East Queensland, QLD4 posts
  Verified Timber Flooring
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JoeCimino
JoeCiminoSydney, NSW
  Carpet Flooring

Perfect workmanship Sam very respectful person completes task to very high standard. Very satisfied

Good quality Carpet to work with and extremely satisfied with Sam and his team Show reply
Grzegorz B.
Grzegorz B.South East Queensland, QLD15 posts
  Verified Laminate Flooring
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Phil.S
Phil.SSydney, NSW16 posts
  Carpet Flooring
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Seth
SethSouth East Queensland, QLD
  Carpet Flooring

Fortitude Valley

Store people were great even when we changed the carpet type. Carpet Call locked in a date. Followed up. Carpet crew showed up on time, were pleasant and efficient. All done by 3:30pm. Very happy with the whole process. Carpet looks great!!!!! Show reply
Kath and Chris
Kath and ChrisSouth East Queensland, QLD
  Carpet Flooring

Good Job

Great Job Aidan at Aspley Carpet Call, The carpet looks great, the folk that installed it were lovely, Aidan is very approachable and professional. Show reply
Rebecca W.
Rebecca W.Sydney, NSW
  Carpet Flooring

HIGHLY Recommended

Excellent service, Sam and Dudi provided professional instalation, great attention to details. Best tradie we ever met! Show reply
Cal
Cal
  Carpet Flooring

Went through the Artarmon store.Craig with us the whole way is an absolute champion.Sam and Ahmed our layers were great

Craig and the gang from Atarmon store were great. I read some of the previous reviews but we couldn't be happier. Show reply
CatJ
CatJ4 posts
  Blinds & Shutters
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Mark7432
Mark7432Greater Melbourne (Inner), VIC
  Rugs

Customer Service

We could not have had a better Salesman in the Rug department. He actually went out of his way to help us. We were so unsure about what we wanted but he spent a very long time and was very patient happy and friendly. I took it home and wasn't happy with the colour . When I returned it to the store he was just as helpful and friendly and organized the replacement instantly. We have such bad customer service in society these days and it was so nice to deal with someone who wasn't pushy and impatient or making you feel like they were doing you favour.
Hope Carpet Call Nunawading knows they have a wonderful asset in NITIN.
Thank you again Nitin Show reply
Darren
Darren2 posts
  Blinds & Shutters

Terrible service!

Follow up customer service was terrible. Operations, their subcontractors and their managers won’t accept responsibility for poor service and products. They are cheap and they certainly demonstrate why they are
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makelifesweet88
makelifesweet88
  Carpet Flooring
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Ramesh Sastry
Ramesh SastryGreater Melbourne (Metropolitan), VIC3 posts
  Verified Vinyl Flooring
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