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Carpet Court Questions & Answers
Carpet Flooring, Laminate Flooring, Vinyl Flooring, etc... (See All)21 questions from our users
where can i buy the new mop advertised on tv
why cant i get an answer
Hi Andrew,
Unfortunately, cleaning appliances including mops aren't products that we stock or sell in our stores. We do apologise that we can't be of more assistance with this one....
Read more Kind regards, Carpet Court National Support Centre
Has anyone had Athena hybrid planks installed? Did you have any issues? I'm looking at having these installed in our laundry/bathroom/toilet. They seem to be significantly cheaper than vinyl sheets, so I'm wondering if there's a catch?
Has anyone had Athena hybrid planks installed? Did you have any issues? I'm looking at having these installed in our laundry/bathroom/toilet. They seem to be significantly cheaper than vinyl sheets, so I'm wondering if there's a catch?
Hi Everyone who has had their hybrid floors for longer than 6-8 month...how is it now? Does it scratch easily? has spills effected the look or quality of the layout? any shrinkage or expansion of boards you have noticed due to weather or water?
thanks,
Craig
Hello Craig,
From what customers have previously mentioned it depends on a number of factors such as how much wear and damage you apply to the flooring. But with hybrids it is designed with water and...
Read more scratching in mind but with the weather, humidity is a big thing which can effect the floor also the light is a big issue too such as if you have a rug on the hybrid it won't oxidize in time to match the other hybrid laid in the batch.
Godfrey Hirst Charade 182 carpet
Hello
Anyone with Knowledge on floors. I am replacing my old carpet with either hybrids or vinly planks. I have visited different stores and they seem to explain the main difference but l need to hear from someone's experience which one is hard wearing and long lasting as l willbe replacing the whole house to one floor? Any advise will be greatly appreciated
I almost chose tiles but thinking of how they get cold maybe will stick to the wooden look floors
Hello Nashlie,
From what is described it would be best to go with a hybrid as they are designed with traffic and wear in mind. The sound absorbency is paramount in regards to hybrids, it is also desi...
Read moregned to repel water and will bring any house together.
Is it correct that hybrid does not need an underlayer?
What's the quietest laminate, laminate with underlayer or hybrid
We are not the people to ask. We bought carpet.
Cheers
Hi Hubert,
With regard to your query, Hybrid products do not necessarily need an underlay as they actually have an in-built backing which acts as an underlay. However suitability without underlay can depend on your subfloor substrate type. ...
Read moreHybrid is generally quieter as it inherently has good acoustic properties. A laminate would generally require an underlay, so how quiet it is once installed depends on the actual underlay acoustic properties. If you’d like to find out more on our Hybrid products, please feel free to visit our website or contact your local store. Kindest regards, Carpet Court National Support Centre
has anyone had problems with the stainmaster hybrid floors
Hi Cheza,
Did you end up installing stainmaster hybrid flooring in your house? I have been looking at installing it in my house and wanted some feedback on it!
Yes we did we installed the spotted gum. The day after I was devastated. It was awful it had shiny spots all through it always looked dirty and so fake. I hated it. Cost us $over $6000 Happy endin...
Read moreg though!!! The rep came and looked and admitted there was something wrong. They paid to have it all lifted and replaced which was quite a job as we had to relift all our skirtings remove dishwasher and fridge was a big expensive job. They allowed us to change the colour we laid the Natural Oak. A word of warning do not go for the Australian species boards they are very flat and look like cheap lino laid at leas.t the spotted gum did .The oak boards have a real texture and look so real. This was not pointed out to me at point of purchase. The Australian species board colours are so flat where as there are three other colours that have slightly wider boards but have the wood .texture.To cut it short love them I have two small dogs that give it hell not a mark on them easy to clean never looks dirty so happy I am laying more in an upstairs lounge. Our boards were sent back to China for testing but of course we were never told what was wrong.We bought these from Carpet Court Victor Habor and I have to say they handled it all so well five stars to them.
Hi Carpet Court,
When an installer from your Ringwood store in Victoria causes approximately $14,000 worth of damage to a family home, and jeopardises the health and safety of it's occupants, is it standard procedure for your store owner Heath to then blame the customer and threaten them to pay the remainder of the invoice "or else"? Furthermore, is it your company policy to ensure that installers show due care and dilligence, and follow WorkSafe guidelines when working at a customer's home? No need to answer, they are rhetorical questions.
Thanks
You know who I am, see you in Court.
Hi John,
We appreciate your feedback. Could you please email all your details to enquiries@carpetcourt.com.au so we can look into this for you....
Read more Thank you, Carpet Court National Support Centre
Hi Carpet Court,
Your auto response to negative online enquiries is obviously working. I wonder what your auto response to a negative newspaper article will be?
Hi John,
Your feedback is important to us. We have responded a couple of times to your previous posts and requested that you please email us at enquiries@carpetcourt.com.au. We would like to discuss ...
Read morethis matter with you directly and do our best to resolve this situation.
Hi Carpet Court,
Of all the flooring companies reviewed here, you have the most negative reviews, surely you can't be happy with this result.
Q1. Why do you have approximately 50% negative reviews on productreview.com.au?
Q2. What are you doing solve this problem and restore faith in your product and installation results to your disappointed customers?
They do not respond to feedback
Hi unbiased,
Thank you for your questions....
Read more We take customer service very seriously and continuously strive to improve our product offering and customer experience. Should you have any further queries, please do not hesitate to contact us via enquiries@carpetcourt.com.au so we can look into this for you. Thank you, Carpet Court National Support Centre
Hi Carpet Court National Support Centre,
Thank you for your time taken not answering my questions.
You have demonstrated to me a continuous theme of Carpet Court's customer service style echoed throughout this review site....
Hi i had our carpet installed two weeks ago in our 3 bedroom. The problem is we couldnt close the door properly without rubbing/scraping the carpet what should we do? Are we still under warranty? Thanks
Hi Kristel,
Thank you for your question. ...
Read more Please send an email to enquiries@carpetcourt.com.au with your full name, contact number, email address and the store that installed your carpet. We will be then be in touch to discuss your options and resolve this matter. Thank you, Carpet Court National Support Centre
How much time it take to change the carpet of just one medium size room?
Hi Sheena
...
Read moreThank you for your question. An estimated time to change the carpet for a medium size room may take a few hours however, there are a few factors that may increase this time. These factors include: Carpet joining, moving furniture and taking up & disposing existing flooring. If you require any further assistance please contact us on enquiries@carpetcourt.com.au. Thank you Carpet Court National Support Center
Hi CarpetCourt Support Centre,
We are looking for hybrid/tiles flooring for our house in Sydney north shore. Can you recommend one of your branch who can help us with our floors and also the blinds/shutter for our windows? Can be different branches offer. We ask so we want to avoid bad branches.
Thanks,
Yoyo
Hello, thanks for contacting us. You can get a complete list of our NSW stores by visiting this web page: https://www.carpetcourt.com.au/stores/nsw.
Alternatively, please enter your postcode in our...
Read more store selector on the website and you'll be presented with the closest stores to that postcode.We want to do timber/hybrid/tile flooring's for our house near Hornsby NSW 2077. Any advise for company we should use or advise?
Hi there, thanks for your enquiry. Your closest store is JBA Carpet Court at 18 Salisbury Rd, Hornsby. Their contact details including Google Maps can be found here: https://www.carpetcourt.com.au/stores/sydney/hornsby.
We put bamboo flooring about 3 years ago. It was installed by Carpet court. The last couple of years we have had problems when the weather is very humid with some of the planks almost popped up. What can you do about it?
Hi is $3300 a reasonable price for vinyl planks in a 7x6 size room ?
Thats what i was quoted by you guys and i think its to much.
Hi. Yes, that sounds about right. You have 42 sq metres, I roughly calculated $70 per m2 and then some more for floor prep.
I have been trying to telephone Carpet Court Mackay all morning, no answer the phone rings out. Is there a problem here as I need a measure and quote?
Hi Indiana,
Unfortunately the store was closed during that time, the store should be back up and running today.
Kind regards,
Carpet Court National Support Centre
I have had carpet laid by Carpet Court at Kogarah and after 3 years it was badly wrinkled and it was restretched and after another 3 years it is very badly wrinkled again. It is a major job moving out all the furniture and we are in our 70s and do not feel like going through it all again. Why does this keep happening? We have never had this problem with previous carpet laying.
Hi Yvonne,
Carpet requires tension to be applied at the time of installation and is then pinned on to the smoothedge strips around the edge of the room. From time to time we get instances where rippl...
How can a carpet installer make $22 per square metre?
These installer have no qualifications and make $2000 a day!
Hi Customer,
Installation rates vary from state to state, it also depends on whether you are dealing with an installation firm with a warehousing operation, or dealing with an installer direct that u...
Carpet installers do a 4 year apprenticeship and end up with a trade qualification, So to say they have no qualification is 100% wrong.
4 year apprenticeship to roll out a piece of carpet does not justify the rates they get,
Any bum off the street could do their job if he owned a $5 Stanley knife and a van.
There’s legitimate trad...
Is it standard practice to pay 100% of carpet & flooring costs 2 days before scheduled installation??
I don't think so. I only paid a 50% deposit and the remainder on completion of the job. I would not be comfortable paying in full before receiving the carpet.
As everything these days is covered under warranty, we do require full payment before installation is performed. Some stores may ask for payment of installation after completion due to customer satisf...
Read moreaction, but the materials need to be paid in full before they are delivered to the customers home. A lot of stores will not actually attend until invoice is paid in full.Get an answer from our members and Carpet Court representatives
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