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Reviews

Review distribution

5 star
344
4 star
17
3 star
6
2 star
13
1 star
155

Chelsey C.

Chelsey C.Greater Melbourne (Outer), VIC

LOVE my Roman Blinds!

published

Have recently purchased Roman Blinds through Ringwood Carpet Court and was very happy with the result and the product itself. Not only that, the customer service was great, the turn around time was quick and for someone who had never ordered blinds before, the process was seamless.

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Court
Carpet C.Carpet Court

My house looks fanastic

published

My house looks fanastic since the laminate floorboards got laid throughout my whole house thanks to the team at carpet court frankston especially Barbara who is so courteous and just goes out of her way for her customers. Yet the biggest thanks has to go to Harry the installer who is such a professional In the field, Harry has such high standards and works with such enthusiasm and care as he loves to see happy satisfied customers. You have a great big heart Harry. Great teamwork from all. Thank you from Angela

1 comment
Carpet Court
Carpet C.Carpet Court

D. Robertson

D. RobertsonSydney Surrounds, NSW

  • 3 reviews

Unprofessional

published

We walked into Carpet Court on June 5th, 2019, interested in buying vertical blinds for 16 windows, in our home. We already had verticals on our patio doors and we wanted to match them up. The gal we spoke to said come back with a vertical slat and we’ll be able to match it. We went back on June 11th, with a sample, and we picked out what we wanted. We were told that their installer would most likely call us in the afternoon, of the 11th, to schedule a quote. After a week of waiting we decided to look elsewhere. It’s now July 30 and we still haven’t heard from them.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Carpet Court
Carpet C.Carpet Court
Dee Why customer

Dee Why customerSydney, NSW

Thank You Mona Vale Carpet Court

published

Hi Insurance Team @ Mona Vale Carpet Court,

Thank You Mona Vale Carpet Court Mona Vale for your very professional services completed on 22 July, The carpet looks & feels great. The carpet layers did a fantastic job!!!

From a very satisfied customer!

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

tjz25

tjz25Sydney, NSW

  • 18 reviews
  • 17 likes

Carpet Court Kogarah - Quickstep Burned Planks

published
Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

C.Clay

C.ClaySydney, NSW

  • 4 reviews
  • 6 likes

Subcontractor terrible

published
  • +1
Job Satisfaction
3 comments
Carpet Court
Carpet C.Carpet Court
C.Clay
C.Clay
Carpet Court
Carpet C.Carpet Court

Carole

CaroleSouth East Queensland, QLD

Very happy

published

Very happy with our new rug and with the assistance of your telephone staff in making sure we had the rug of our choice.
The delivery was very quick too.
Would certainly recommend your service to friends. Thank you.

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Mridula  C.

Mridula C.Greater Melbourne (Metropolitan), VIC

Peter and his team at Knox Carpet Court are amazing!!

published

It was such a pleasure to deal with Peter at Knox Carpet Court. His experience & knowledge of the industry is amazing & he was very professional, kind & courteous when helping us choose our carpets & floorboards & guiding us through the process of what was to be entailed. He made the process so much easier & we were so impressed with Peter & his friendly team! Thank you so much for everything, my daughter & I really appreciate it!

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

Mervyn

MervynHunter Region, NSW

Very Happy

published

We have just had Karndean longboard Planks laid in our kitchen dining family room & entry by Carpet Court Lake Haven. From our first conversation till the end of our job we have had very friendly & experienced people to advise us. Our finished flooring looks amazing the installer has done a fantastic job.

1 comment
Carpet Court
Carpet C.Carpet Court
miki

mikiHunter Region, NSW

So happy

published

Carpet court lake haven thank you could not be happier with service quote having the floors laid and after sale care every one was so nice and helpful
Kim was most helpful

1 comment
Carpet Court
Carpet C.Carpet Court

Richard and Julie

Richard and JulieSydney Surrounds, NSW

Carpet Court Lakehaven

published

Very happy with the service we received from the team at Carpet Court Lakehaven. Highly recommend Gill and Jacqui for helpful advice. Prices very reasonable and the carpet was well laid without fuss. We highly recommend.

Job Satisfaction
1 comment
Carpet Court
Carpet C.Carpet Court

gordon

gordonSydney, NSW

perfect finish

published

our installer junior went above and beyond his job. He did a perfect job of laying our vinyl planks, and was very helpful moving furniture etc. Also a very pleasant person

Job Satisfaction

Terrible service and so unhappy with the end result.

published

We were having some damaged carpet replaced through our insurance. Carpet court representative came and removed a sample of our carpet to find the appropriate replacement.

Here is the end result. Great if you like bold stripes and mismatched carpet.
When I showed them the photos they did not care that it is not the right colour.

We are very unhappy. DO not use them.

3 comments
Carpet Court
Carpet C.Carpet Court
Jess P.
Jess P.

Jo the area Manager looking after Mona Vale has reviewed our case and after speaking to her superiors does not want to help.

Carpet Court
Carpet C.Carpet Court

L B.

L B.Greater Melbourne (Metropolitan), VIC

The Hawthorn store is a disgrace of a business and no help from head office

published
Job Satisfaction

Very happy with the end result

published

I chose a carpet, which Carpet Court advised wouldn't be available as quickly as I needed it. However, they looked at other options to help me get carpet installed asap, came back to me on the same day and offered me another carpet (which they advised was slightly better quality) but at the same price and similar colour. They installed in when they said they would. Overall the service and product was excellent.

Job Satisfaction
Stephen Denning

Stephen Denning

  • 2 reviews
  • 1 like

Best Ever

published

These guys are the best
Joe Maley Central Coast and his team overcame every problem and went above and beyond everything expected. Thoroughly recommended.
We have never experienced tradespeople this efficient, Congratulations on a job well done.


Charlie

CharlieSydney, NSW

  • 2 reviews

One hundred percent perfect

published

Alex Sawtell, from Carpet Court Castle Hill, put us on the right track for choices and colour to suit our needs, and Craig, who laid our carpet, did a fantastic job and also removed the ledge that we used to have at the doorway into our en suite by adjusting the underlay at that location.

Job Satisfaction

Shari

ShariSouth East Queensland, QLD

Carpet Court Underwood very Professional!

published

Needed mid range carpet for three bedrooms in our house and Phil from Carpet Court Underwood came and measured and quoted for me. He matched another quote that I was given and I was happy to give them the business because of their professionalism. The installation went smoothly and fellas that installed were terrific. Carpets look amazing and would recommend to all.

Job Satisfaction

Mark C.

Mark C.Greater Melbourne (Outer), VIC

  • 2 reviews

Great Service

published

We had one room carpeted by Carpet Court Sunbury. From initial store contact, to measure and fitment. The whole process was seamless and handled very professionally. We are very satisfied customers.

Job Satisfaction

Heather

HeatherSydney Surrounds, NSW

Happy customers

published

After an addition to our home I chose Carpet Court McGraths Hill to carpet and lay vinyl for us. I like to use local and I was really pleased with the advice, measure and finally the laying.
All went smoothly and and we are thrilled with our new look

Job Satisfaction

Page 2 of 27

Questions & Answers

cheza

chezaasked

Hybrid Flooring

has anyone had problems with the stainmaster hybrid floors

No answers

John Smith

John Smithasked

Hi Carpet Court,
When an installer from your Ringwood store in Victoria causes approximately $14,000 worth of damage to a family home, and jeopardises the health and safety of it's occupants, is it standard procedure for your store owner Heath to then blame the customer and threaten them to pay the remainder of the invoice "or else"? Furthermore, is it your company policy to ensure that installers show due care and dilligence, and follow WorkSafe guidelines when working at a customer's home? No need to answer, they are rhetorical questions.
Thanks
You know who I am, see you in Court.

4 answers
Carpet Court
Carpet C.Carpet Court

Hi John,

We appreciate your feedback. Could you please email all your details to enquiries@carpetcourt.com.au so we can look into this for you.

Thank you,

Carpet Court National Support Centre

John Smith
John Smith

Hi Carpet Court,
Your auto response to negative online enquiries is obviously working. I wonder what your auto response to a negative newspaper article will be?

Carpet Court
Carpet C.Carpet Court

Hi John,

Your feedback is important to us. We have responded a couple of times to your previous posts and requested that you please email us at enquiries@carpetcourt.com.au. We would like to discuss this matter with you directly and do our best to resolve this situation.

Thank you,

Carpet Court National Support Centre


unbiased

unbiasedasked

Hi Carpet Court,

Of all the flooring companies reviewed here, you have the most negative reviews, surely you can't be happy with this result.

Q1. Why do you have approximately 50% negative reviews on productreview.com.au?
Q2. What are you doing solve this problem and restore faith in your product and installation results to your disappointed customers?

4 answers
Lost Customer
Lost Customer

They do not respond to feedback

Carpet Court
Carpet C.Carpet Court

Hi unbiased,

Thank you for your questions.

We take customer service very seriously and continuously strive to improve our product offering and customer experience.

Should you have any further queries, please do not hesitate to contact us via enquiries@carpetcourt.com.au so we can look into this for you.

Thank you,

Carpet Court National Support Centre

unbiased
unbiased

Hi Carpet Court National Support Centre,
Thank you for your time taken not answering my questions.
You have demonstrated to me a continuous theme of Carpet Court's customer service style echoed throughout this review site.
I will be purchasing carpet somewhere else.
kind regards
Unbiased


Get an answer from our members and Carpet Court representatives

Details

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Carpet Court Blinds & Shutters

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CategoryServices and Carpet FlooringServices and Timber FlooringServices and Tiles, Vinyl & Laminate FlooringServices and Tiles, Vinyl & Laminate FlooringServices and Tiles, Vinyl & Laminate FlooringServices and Timber FlooringServices and Blind & Shutter Shops

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