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Carpet Court (page 3 of 28)
Carpet Flooring, Vinyl Flooring, Hybrid Flooring, etc...D. RobertsonSydney Surrounds, NSW
- 3 reviews
Unprofessional
We walked into Carpet Court on June 5th, 2019, interested in buying vertical blinds for 16 windows, in our home. We already had verticals on our patio doors and we wanted to match them up. The gal we spoke to said come back with a vertical slat and we’ll be able to match it. We went back on June 11th, with a sample, and we picked out what we wanted. We were told that their installer would most likely call us in the afternoon, of the 11th, to schedule a quote. After a week of waiting we decided to look elsewhere. It’s now July 30 and we still haven’t heard from them.
1 comment
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Dee Why customerSydney, NSW
Thank You Mona Vale Carpet Court
Hi Insurance Team @ Mona Vale Carpet Court,
Thank You Mona Vale Carpet Court Mona Vale for your very professional services completed on 22 July, The carpet looks & feels great. The carpet layers did a fantastic job!!!
From a very satisfied customer!
1 comment
Carpet C.Carpet Court
Hi Dee Why customer,
Thank you for your kind feedback. It is always so nice to hear from one of our many happy customers.... Read more
We are thrilled to hear that you had a fantastic experience through our Insurance Team at Mona Vale Carpet Court. We will certainly pass this feedback on to the store. We hope that you enjoy your beautiful new carpet for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
tjz25Sydney, NSW
- 18 reviews
- 17 likes
- Laminate Flooring
- Verified customer
Carpet Court Kogarah - Quickstep Burned Planks
I had this installed a few weeks ago, and love it.
It's not the cheapest place, I had laminate put in prior which I was having replaced by Carpet Court and the previous laminate I had done cheap.
At the time I thought that "laminate is laminate", and just pointed in a shop and had it done, and all was fine then after about 12 months things started to "creak", as I walked on them. Like a cracking sounds, eventually it got pretty bad after 5 years and this time I did my research.
The most important part is getting a good installer. You cann...Read more
ot just roll out the foam and chuck it on top and click it together. Something called "floor prep", is required. Even concrete foundations have slopes and dips in them and they need to be evened out, sanded off and filled with a quick dry concrete. For my apartment this set me back over a grand alone. If you don't do it, then because the boards are not flexible enough you get the creaking and eventually they just wear out. Going cheap proves to be false economy as they wear out in a few years instead of a 25 year warranty like I now have.1 comment
Carpet C.Carpet Court
Hi tjz25,
Thank you for your positive feedback and kind words. It is always so nice to hear from one of our many happy customers.... Read more
We are thrilled to hear that you had a fantastic experience with both Kogarah Carpet Court and your installer. We will certainly pass this feedback on. To ensure the longevity of your flooring, you can also follow the helpful care and instructions guide for your product as featured on the Carpet Court website. We hope that you enjoy your beautiful new laminate flooring for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
C.ClaySydney, NSW
- 4 reviews
Subcontractor terrible
Subcontractor (Tigerstone Constructions) Carpet Court organised to lay new flooring in my apartment rushed the job making the following mistakes;
- faulty/damaged plank was laid, visible in living room. They tried to hide the fault by going over it with pencil.
- planks were not laid far enough under kitchen causing gaps when kitchen guy tried to put the kick-boards back.
- new floor was scratched when they put the dishwasher back in place.
- contractor didn’t not check me to see if I wanted scotia around kitchen. I didn’t. I wanted the planks...Read more
3 comments
Carpet C.Carpet Court
Hi C.Clay,
We appreciate your feedback. We have escalated your concerns with our team however, we would appreciate if you could please email through further details to enquiries@carpetcourt.com.au.... Read more
Thank you, Carpet Court National Support CentreDear Carpet Court,
I don’t see any point in contacting your team. I’ve done a couple of renovations now and I’ve learnt that large companies like Carpet Court have no control over their sub-contractor... Read more
Carpet C.Carpet Court
Hi C.Clay,
We completely understand your frustration and are really disappointed to hear that this has been your experience. We would like more information if possible so we can investigate this ful... Read more
ly and do all we can to ensure it doesn’t happen again.Similar opinion? Write a review on ProductReview.com.au!
CaroleSouth East Queensland, QLD
Very happy
Very happy with our new rug and with the assistance of your telephone staff in making sure we had the rug of our choice.
The delivery was very quick too.
Would certainly recommend your service to friends. Thank you.
1 comment
Carpet C.Carpet Court
Hi Carole,
Thank you for your kind feedback. It is always so nice to hear from one of our many happy customers.... Read more
We are thrilled to hear that you had a fantastic experience when purchasing your beautiful new rug and hope that you enjoy it for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
Mridula C.Greater Melbourne (Metropolitan), VIC
Peter and his team at Knox Carpet Court are amazing!!
It was such a pleasure to deal with Peter at Knox Carpet Court. His experience & knowledge of the industry is amazing & he was very professional, kind & courteous when helping us choose our carpets & floorboards & guiding us through the process of what was to be entailed. He made the process so much easier & we were so impressed with Peter & his friendly team! Thank you so much for everything, my daughter & I really appreciate it!
1 comment
Carpet C.Carpet Court
Hi Mridula,
Thank you for your wonderful feedback and kind words. It is always so nice to hear from one of our many happy customers.... Read more
It is great to hear that you had a fantastic experience with Knox Carpet Court and we will be sure to pass this feedback on to the store. We hope that you enjoy your new flooring and carpet for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
MervynHunter Region, NSW
Very Happy
We have just had Karndean longboard Planks laid in our kitchen dining family room & entry by Carpet Court Lake Haven. From our first conversation till the end of our job we have had very friendly & experienced people to advise us. Our finished flooring looks amazing the installer has done a fantastic job.
1 comment
Carpet C.Carpet Court
Hi Mervyn,
Thank you for your kind words and positive feedback. It is always so nice to hear from one of our many happy customers.... Read more
We are thrilled to hear that you had a great experience with Carpet Court Lakehaven and we will be sure to pass this feedback on to the store. We hope that you enjoy your new flooring for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
mikiHunter Region, NSW
So happy
Carpet court lake haven thank you could not be happier with service quote having the floors laid and after sale care every one was so nice and helpful
Kim was most helpful
1 comment
Carpet C.Carpet Court
Hi Miki,
Thank you for your wonderful feedback. It is always so nice to hear from one of our many happy customers.... Read more
It is great to hear that you had a fantastic experience with Carpet Court Lakehaven and we will be sure to pass this feedback on to the store. We hope that you enjoy your beautiful new flooring for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
Richard and JulieSydney Surrounds, NSW
Carpet Court Lakehaven
Very happy with the service we received from the team at Carpet Court Lakehaven. Highly recommend Gill and Jacqui for helpful advice. Prices very reasonable and the carpet was well laid without fuss. We highly recommend.
1 comment
Carpet C.Carpet Court
Hi Richard and Julie,
Thank you for your kind words and positive feedback. It is always so nice to hear from one of our many happy customers. ... Read more
We are thrilled to hear that you had a great experience with Carpet Court Lakehaven and will be sure to pass this feedback on to the store. We hope that you enjoy your stunning new carpet for years to come. Kindest regards, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
gordonSydney, NSW
perfect finish
our installer junior went above and beyond his job. He did a perfect job of laying our vinyl planks, and was very helpful moving furniture etc. Also a very pleasant person
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Terrible service and so unhappy with the end result.
We were having some damaged carpet replaced through our insurance. Carpet court representative came and removed a sample of our carpet to find the appropriate replacement.
Here is the end result. Great if you like bold stripes and mismatched carpet.
When I showed them the photos they did not care that it is not the right colour.
We are very unhappy. DO not use them.
3 comments
Carpet C.Carpet Court
Hi Jess,
We appreciate your feedback. Could you please email all your details to enquiries@carpetcourt.com.au so we can look into this for you.... Read more
Thank you, Carpet Court National Support CentreJo the area Manager looking after Mona Vale has reviewed our case and after speaking to her superiors does not want to help.
Carpet C.Carpet Court
Hi Jess,
Your feedback is important to us and we would like to discuss this matter with you directly to best resolve this situation. Please email us at enquiries@carpetcourt.com.au with your best contact details and further information. ... Read more
Thank you, Carpet Court National Support CentreSimilar opinion? Write a review on ProductReview.com.au!
L B.Greater Melbourne (Metropolitan), VIC
- Carpet Flooring
- Verified customer
The Hawthorn store is a disgrace of a business and no help from head office
The Hawthorn business (Hall's carpet court) is an absolute disgrace of a business. Promised to install carpets and we planned a holiday around the installation. The installer allocated 15 minutes to do the carpet installation and furniture removal and refused to do job on arrival. Furniture removal was paid for and described in detail during four conversations prior to installation. Lied, misled, and caught of video. Stated furniture was too heavy to move only to have had a pregnant women (of six months) easily move items in five minutes. Refu...Read more
sed to repay deposit. Head office contacted - no help despite sending comprehensive videos and photos. Probably set standards in how bad customer service can be. Legal action has now commenced to resolve the issue.Similar opinion? Write a review on ProductReview.com.au!
Jennifer CamperdownSydney, NSW
Very happy with the end result
I chose a carpet, which Carpet Court advised wouldn't be available as quickly as I needed it. However, they looked at other options to help me get carpet installed asap, came back to me on the same day and offered me another carpet (which they advised was slightly better quality) but at the same price and similar colour. They installed in when they said they would. Overall the service and product was excellent.
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Stephen Denning
- 2 reviews
- 1 like
Best Ever
These guys are the best
Joe Maley Central Coast and his team overcame every problem and went above and beyond everything expected. Thoroughly recommended.
We have never experienced tradespeople this efficient, Congratulations on a job well done.
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CharlieSydney, NSW
- 2 reviews
One hundred percent perfect
Alex Sawtell, from Carpet Court Castle Hill, put us on the right track for choices and colour to suit our needs, and Craig, who laid our carpet, did a fantastic job and also removed the ledge that we used to have at the doorway into our en suite by adjusting the underlay at that location.
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ShariSouth East Queensland, QLD
- Carpet Flooring
- Verified customer
Carpet Court Underwood very Professional!
Needed mid range carpet for three bedrooms in our house and Phil from Carpet Court Underwood came and measured and quoted for me. He matched another quote that I was given and I was happy to give them the business because of their professionalism. The installation went smoothly and fellas that installed were terrific. Carpets look amazing and would recommend to all.
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Mark C.Greater Melbourne (Outer), VIC
- 2 reviews
Great Service
We had one room carpeted by Carpet Court Sunbury. From initial store contact, to measure and fitment. The whole process was seamless and handled very professionally. We are very satisfied customers.
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HeatherSydney Surrounds, NSW
Happy customers
After an addition to our home I chose Carpet Court McGraths Hill to carpet and lay vinyl for us. I like to use local and I was really pleased with the advice, measure and finally the laying.
All went smoothly and and we are thrilled with our new look
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JoanneLaunceston, TAS
- 3 reviews
Very professional and helpful!
I would like to thank Tracey at the Invermay Carpet Court for her interest and advice in choosing the perfect carpet for my newly refurbished bedroom. This was not a big purchase, but she treated it as though it was. I definitely will return to this store as my renovations progress.
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Marco MartinezSydney Surrounds, NSW
Very happy with our new carpet
From the moment we walked in the store to the moment our carpet was laid, the service and professionalism shown to us was nothing but the best, great advice provided in the store help choose a carpet that we were happy with. Great work at Lake Haven
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Questions & Answers
John Smithasked
Hi Carpet Court,
When an installer from your Ringwood store in Victoria causes approximately $14,000 worth of damage to a family home, and jeopardises the health and safety of it's occupants, is it standard procedure for your store owner Heath to then blame the customer and threaten them to pay the remainder of the invoice "or else"? Furthermore, is it your company policy to ensure that installers show due care and dilligence, and follow WorkSafe guidelines when working at a customer's home? No need to answer, they are rhetorical questions.
Thanks
You know who I am, see you in Court.
4 answers
Carpet C.Carpet Court
Hi John,
We appreciate your feedback. Could you please email all your details to enquiries@carpetcourt.com.au so we can look into this for you.
Thank you,
Carpet Court National Support Centre
Hi Carpet Court,
Your auto response to negative online enquiries is obviously working. I wonder what your auto response to a negative newspaper article will be?
Carpet C.Carpet Court
Hi John,
Your feedback is important to us. We have responded a couple of times to your previous posts and requested that you please email us at enquiries@carpetcourt.com.au. We would like to discuss this matter with you directly and do our best to resolve this situation.
Thank you,
Carpet Court National Support Centre
unbiasedasked
Hi Carpet Court,
Of all the flooring companies reviewed here, you have the most negative reviews, surely you can't be happy with this result.
Q1. Why do you have approximately 50% negative reviews on productreview.com.au?
Q2. What are you doing solve this problem and restore faith in your product and installation results to your disappointed customers?
4 answers
They do not respond to feedback
Carpet C.Carpet Court
Hi unbiased,
Thank you for your questions.
We take customer service very seriously and continuously strive to improve our product offering and customer experience.
Should you have any further queries, please do not hesitate to contact us via enquiries@carpetcourt.com.au so we can look into this for you.
Thank you,
Carpet Court National Support Centre
Hi Carpet Court National Support Centre,
Thank you for your time taken not answering my questions.
You have demonstrated to me a continuous theme of Carpet Court's customer service style echoed throughout this review site.
I will be purchasing carpet somewhere else.
kind regards
Unbiased
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Carpet C.Carpet Court
Hi D. Robertson,
We appreciate your feedback. Could you please email all your details to enquiries@carpetcourt.com.au so we can look into this for you.... Read more
Thank you, Carpet Court National Support Centre