Carpet Court

The carpet itself is nice. The installation was poor. Carpet tacks everywhere popping out. Damage to surround walls. Requested the issues to be rectified and completely ignored. Poor service in extreme.

I bought a grey carpet that looks grey on an overcast day and turns bright blue on a sunny day. I complained daily for 12 days before anyone from carpet court had the curtesy to speak with me. To this day the manager has not communicated with me. They promised to send a representative to look at the carpet but they came on a very wet day and even that took 3 months. Appalling service. Do not buy from them.

I’ve had a terrible experience with Carpet Court Holden Hill (Adelaide) and would advise never to use them. We were sold an expensive carpet on the premise it was ‘easy to clean’. It stained terribly and the stains stuck even after dry cleaning. The carpet was deemed faulty when their guys came out to assess the damage, but after repeatedly trying to get a resolution no replacement or refund has ever been made. I’m talking thousands of dollars.
It’s been atleast 6 months and we are still waiting for the manufacturer to follow up. I’m guessing they never will. NEVER AGAIN.
These guys need some serious lessons in customer experience management.

So walked into store March this year finally after constant requests got a quote June was in the next day asking company to go ahead with floor coverings STILL WAITING

Tried 3 times to get carpet court to respond to request to inspect our carpets which are only 4 months old (3 months when I first emailed them!). Poor quality and want to understand the warranty. How do I get someone to respond ,

Im still waiting for actions with my vinyl floor. Told by carpet court Moonah someone would be looking at it. ..this month and rang but still not fixed. Cutting edge. 2nd time I've put this on your site.

Don’t deal with Carpet Court South Hedland paid BIG $$$$ for a bathroom renovation bad owner / store. Shower screen door drops down shower screen out of alignment due to incorrect measurement. Grout in some tile areas not grouted and grout in shower breaking away still have rubbish to be removed. don’t deal with Carpet Court South Hedland you will only be ripped off and unfinished work over promise and under deliver

I purchased my Victoria Pinnacle Action Traction Pet friendly flooring from Carpet Court Bankstown from Chris 18months ago for a cost of $9000. It have had nothing but trouble. i purchased this particular produect as i have 2 large dogs and I did not want them slipping. They slip all the time and cannot get traction. The store asked me to record the dogs slipping and I told them I do everything to prevent them getting hurt! Their contractor did not prepare my floor correctly (which I paid seperately and additionally) so they needed to lift ...

Approximately 2.5 years ago we had a vinyl plank floor installed in our hair salon. It was dark grey and now has a brown look to it.
The “sales rep” clearly sold us the wrong type of flooring for a hair salon.
We need to mop daily - not recommended
We use a rubber broom - not recommended.
We use trolleys all day that have castors -again, not recommended .
We have now got rubber mats around chair etc to cover the multiple stains and cracked/ peeling boards - also not recommended.
Clearly this floor was not installed properly and perhaps should h...

WARNING - DO NOT TRUST CARPET COURT CHATSWOOD. They totally mislead me into signing with them to install flooring in an investment apt I own. They ripped up half the existing flooring, then said I had to pay $150 per bag to level the slab which equaled nearly $4000. When I queried the price they walked off the job, refused to call me back and left me without flooring. I then complained to [name removed] the CEO for carpet court after I looked for alternative quotes and discovered the real price is $75 per bag to level a floor. Basically they ri...

I had a quote for vinyl planks that was 25% higher than the advertised amount and on our 4th visits was told it was because it was a small job there was an extra charge. At no time did they apologize for false advertising

Carpet Court Philip ACT very bad laying after coming to a floor joint kept on laying so ended up with large gap. Also they didn’t rest the vinyl on site before using as per manufacturer instructions.

Put it this way, there is no way the seller my mother dealt with at this store would have accepted the standard of carpet laying she received in their own home. The carpet layers made a bad decision about where to cut the carpet and as a result the seam in the living room is extremely obvious and along the longer length of the room. My mother was assured this peaking would subside with time but over a month later it remains as glaring and amateurish-looking as ever. The contractors badly chipped every single freshly painted skirting board they ...

Very good in store service but did not follow me up, even after I followed them up, asking for a measure and quote.

I attribute this to my not having decided whether to lay carpet, in other words not being decisive enough for their liking.

I understand the triage from their viewpoint (saves them potentially wasted time) but it's a snub to a potential customer, wasted my time and naturally I chose another supplier.

Well done. Own goal or don't care?

I went to the franchise on 1st July and was told the sale had ended the day before and I said I still needed carpet in a bedroom. I was told that Daniel would call me back as he was outside and my phone number was taken.
When leaving the store I noted a staff member outside smoking!
No one has called back and after waiting one week I went to another franchise of a different company and had excellent service!
Bad job carpet court