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Carpet Court
4.0 from 810 reviews · View Statistics
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Reviews

  • Job Satisfaction
    1.1 (17)
  • Product Quality
    1.0 (1)
  • Return Claim MadeYes (0) · No (1)
  • Warranty Claim MadeYes (0) · No (1)
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Poor installation and no follow up. Brookvale

published

The carpet itself is nice. The installation was poor. Carpet tacks everywhere popping out. Damage to surround walls. Requested the issues to be rectified and completely ignored. Poor service in extreme.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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Poor service

published

I bought a grey carpet that looks grey on an overcast day and turns bright blue on a sunny day. I complained daily for 12 days before anyone from carpet court had the curtesy to speak with me. To this day the manager has not communicated with me. They promised to send a representative to look at the carpet but they came on a very wet day and even that took 3 months. Appalling service. Do not buy from them.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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Disgruntled
Disgruntled
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Terrible product, bad customer experience

published

I’ve had a terrible experience with Carpet Court Holden Hill (Adelaide) and would advise never to use them. We were sold an expensive carpet on the premise it was ‘easy to clean’. It stained terribly and the stains stuck even after dry cleaning. The carpet was deemed faulty when their guys came out to assess the damage, but after repeatedly trying to get a resolution no replacement or refund has ever been made. I’m talking thousands of dollars.
It’s been atleast 6 months and we are still waiting for the manufacturer to follow up. I’m guessing they never will. NEVER AGAIN.
These guys need some serious lessons in customer experience management.

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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KGA
KGAMid North Coast, NSW

Grafton Carpet Court

published

So walked into store March this year finally after constant requests got a quote June was in the next day asking company to go ahead with floor coverings STILL WAITING

Job Satisfaction
2/5
Incentivised Review No
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Belinda
BelindaSydney, NSW
  • 2 reviews
  • 1 like

Still waiting for a response despite agreeing to resolve this privately.

published

Tried 3 times to get carpet court to respond to request to inspect our carpets which are only 4 months old (3 months when I first emailed them!). Poor quality and want to understand the warranty. How do I get someone to respond ,

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
Carpet Court
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Belinda
Belinda
Belinda
Belinda

I have still had no response and sent the email again. What suggestion would you make to enable me to get a response to my issue?

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notdonb
notdonb
  • 3 reviews
  • 5 likes

Cutting edge

published

Im still waiting for actions with my vinyl floor. Told by carpet court Moonah someone would be looking at it. ..this month and rang but still not fixed. Cutting edge. 2nd time I've put this on your site.

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Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedVinyl
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notdonb
notdonb
notdonb
notdonb

They have cancelled their appointment. End of the week to check it out again. Really carpet court.How many times have I repeat this on here.

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Mario
MarioPilbara, WA
  • 2 reviews

Bathroom Renovation Nightmare

published

Don’t deal with Carpet Court South Hedland paid BIG $$$$ for a bathroom renovation bad owner / store. Shower screen door drops down shower screen out of alignment due to incorrect measurement. Grout in some tile areas not grouted and grout in shower breaking away still have rubbish to be removed. don’t deal with Carpet Court South Hedland you will only be ripped off and unfinished work over promise and under deliver

Incentivised Review No
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Sue
SueSydney, NSW
  • 2 reviews
  • 1 like

False advertising

published
Incentivised Review No
Floor Types PurchasedLaminate
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Chris
ChrisDarwin, NT

Recommended wrong floor type for my business

published
Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedVinyl
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Grant
Grant
  • 2 reviews
  • 2 likes

Worst experience ever - do not trust

published
Incentivised Review No
Floor Types PurchasedLaminate
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Grant
Grant
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Jack S.
Jack S.
  • 2 reviews

Ask about the extras not advertised

published

I had a quote for vinyl planks that was 25% higher than the advertised amount and on our 4th visits was told it was because it was a small job there was an extra charge. At no time did they apologize for false advertising

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedVinyl
Carpet Court
Carpet C.Carpet CourtSend a private message
Jack S.
Jack S.

Carpet Court Lakehaven / Charmhaven

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Mary G.
Mary G.Yarralumla 2600, ACT

Very good product bad service on laying the vunyl

published

Carpet Court Philip ACT very bad laying after coming to a floor joint kept on laying so ended up with large gap. Also they didn’t rest the vinyl on site before using as per manufacturer instructions.

Incentivised Review No
Floor Types PurchasedVinyl
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Clea
Clea
  • 2 reviews
  • 2 likes

Carpet Court St Leonards - terrible experience - not recommended

published
Incentivised Review No
Floor Types PurchasedCarpet
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Clive
CliveSydney Surrounds, NSW
  • 2 reviews
  • 1 like

Auburn - not interested in coming out to quote.

published

Very good in store service but did not follow me up, even after I followed them up, asking for a measure and quote.

I attribute this to my not having decided whether to lay carpet, in other words not being decisive enough for their liking.

I understand the triage from their viewpoint (saves them potentially wasted time) but it's a snub to a potential customer, wasted my time and naturally I chose another supplier.

Well done. Own goal or don't care?

Incentivised Review No
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Adelaide
Adelaide
  • 3 reviews
  • 4 likes

No one called me back

published

I went to the franchise on 1st July and was told the sale had ended the day before and I said I still needed carpet in a bedroom. I was told that Daniel would call me back as he was outside and my phone number was taken.
When leaving the store I noted a staff member outside smoking!
No one has called back and after waiting one week I went to another franchise of a different company and had excellent service!
Bad job carpet court

Incentivised Review No
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Page 1 of 7

Questions & Answers

Andrew McCormack
Andrew McCormackasked
Carpet Court

where can i buy the new mop advertised on tv

2 answers
Andrew McCormack
Andrew McCormack

why cant i get an answer

Carpet Court
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Blacky
Blackyasked
Hybrid Flooring

Has anyone had Athena hybrid planks installed? Did you have any issues? I'm looking at having these installed in our laundry/bathroom/toilet. They seem to be significantly cheaper than vinyl sheets, so I'm wondering if there's a catch?

2 answers
Denise
Denise

I had the vinyl sheets installed, these were cheaper and a lot easier to install than the Hybrid planks, and I am very pleased with the whole job that was done.

Blacky
Blacky

Thank you Denise.

Blacky
Blackyasked
Carpet Court

Has anyone had Athena hybrid planks installed? Did you have any issues? I'm looking at having these installed in our laundry/bathroom/toilet. They seem to be significantly cheaper than vinyl sheets, so I'm wondering if there's a catch?

No answers
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