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Carpet Court
4.0 from 810 reviews · View Statistics
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Reviews

  • Job Satisfaction
    1.8 (6)
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Wayne B.
Wayne B.Canberra 2600, ACT

Careless as they come

published

Careless and rude , feels like a Hassel trying to shop there , Carpet was filthy , overpriced , sloppy work all round by the team at Fyshwick carpet court , first and last time .

Job Satisfaction
1/5
Incentivised Review No
Floor Types PurchasedCarpet
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Sue - Calamvale
Sue - CalamvaleSouth East Queensland, QLD

Disappointed

published

Bought Sunplank Hybrid Flooring back in 2019 and apart from all the hassles at the time of putting them down I am so disappointed. I was told it was great for dogs and won't scratch that is a load of rubbish. Apart from my two large dogs slipping all the time, the floor boards are scratched and never look good even after I have cleaned them. Used to have large white tiles and thought they were difficult to keep clean but these don't look good at any time, everything marks them.

Job Satisfaction
2/5
Incentivised Review No
Floor Types PurchasedTimber
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Michael
MichaelMetropolitan Adelaide, SA

Dunlop hybrid vinyl flooring not a good product

published
Incentivised Review No
Floor Types PurchasedVinyl
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ACF
ACFSydney, NSW
  • 8 reviews
  • 7 likes

No after sales service

published

Our original carpet queries, quote and installation were undertaken professionally however there is no after sales service. So far 3 unanswered emails and one unanswered phone call to disinterested staff.

Incentivised Review No
Floor Types PurchasedCarpet
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hsart6
hsart6Queensland

Buyer Beware - Carpet Court Enoggera QLD

published
Job Satisfaction
3/5
Incentivised Review No
Floor Types PurchasedCarpet
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Eleanorex
EleanorexSouth East Queensland, QLD

Overpriced and delayed Install

published
Job Satisfaction
2/5
Incentivised Review No
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Brian
BrianSouth-Eastern Region, NSW
  • 2 reviews
  • 1 like

Masterpieces Herringbone laminate.

published

Laid Masterpieces Herringbone laminate and love the product. Absolutely horrendous service from the local Carpet Court. I sincerely believe that the staff found me to be a problem to them. I have never had such an unpleasant buying experience in my life.

Job Satisfaction
1/5
Incentivised Review No
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Pablo Z.
Pablo Z.Gippsland, VIC
  • 2 reviews
  • 3 likes

Friendly service, floors look ok but follow up required due to cloudiness.

published

We chose Carpet Court to install Karndean vinyl boards throughout the house. Overall the floors look good, however followup was required as cloudy patches in sections were visible, which is dissapointing. Carpet Court advised us to perform a vigorous clean to the boards, and over time the cloudiness will disappear, and recommended a cleaning pack to purchase. I would expect this to be completed by Carpet Court, especially after spending 16K for flooring, as it could be as a result of the glue Carpet Court used when the installer laid the floor boards. Hopefully the cloudiness does disappear.

Job Satisfaction
2/5
Incentivised Review No
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Notahappycustomer
NotahappycustomerGreater Melbourne (Metropolitan), VIC
  • 3 reviews
  • 6 likes

Customer Service needs to improve

published

The passive aggressiveness in the lady who takes payments is strong. Im not going to drive 2 hours to the property to leave the keys the day before, just because in 2019 carpet court hasn't worked out how to give an estimated time of installment. I have better things to do (such as going to work), than wait around all day for carpet court to rock up. Get it together. I almost forgot I was the customer for a moment.

Incentivised Review No
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Mike
Mike
  • 2 reviews

Laminate flooring returns

published

We used Carpet Court at Belrose in NSW and purchased over $6,000 worth of laminate flooring. Things went well until we tried to return some unopened boxes of the flooring. The store and their national office in Melbourne tried their best not to refund us or accept any returns. Eventually after persistence and the involvement of Fair Trading NSW we were given a refund. Be careful and read the fine print and clarify with the store their returns policy. For a national franchised business chain of stores one bad apple can spoil it for the others.

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Mike
Mike

Hi Guy's, I have already dealt with your national office. The issue has been resolved and goods returned and refunded after the intervention of the office of fair trading.

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Job nener got finished

published

After ordering flooring we were later told that there wasn't enough in stock. Had to wait for a boat from China for the remaining 20m2. Floor laying took about 2 months with hold ups. Needed beading around builtin robes which installer never came with...on the second time they came after the 20 extra metres arrived. Said they would return but never did....I.e., job never got finished. Had to pay builders extra to finish. Never had follow up or apology from Carpet Court. 2 stars is probably too generous.

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Emma
Emma
  • 3 reviews
  • 2 likes

Helensvale Store - Rude and arrogant

published

Unhelpful, rude and arrogant. Asked a basic question and seemed like too much trouble for them. Ended up going into carpet call down the road, they were wonderful and super helpful.

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Robbo
RobboSydney
  • 2 reviews

Installation cost

published

Was told the installers were carpet court employees but they are definitely not. Was also quoted a price based on 3 installers for 2 days but in the end only 2 installers took 6 hours and yet they charged the same very high price.

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Lee
LeeSydney
  • 2 reviews
  • 4 likes

Multiple staff multiple errors

published

Startling number of staff involved with getting a quote from Mona Vale which handles Brookvale shop business......basic errors with details and then a quote which cannot be taken seriously. Dumfounded.

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BigBear
BigBearSydney
  • 4 reviews
  • 1 like

Don't seem very forthright

published

Contacted Bowens Carpet Court at Bondi Junction and asked for a measure and quote based on a quite specific brand and description. Told me that I had to go the showroom?? I asked why and they stated it was "company policy" before admitting that they did not even supply the brand. I think a blind man on a galloping horse could see that this was just a ruse to try to talk me into accepting a different brand that they WERE able to supply.

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Questions & Answers

Andrew McCormack
Andrew McCormackasked
Carpet Court

where can i buy the new mop advertised on tv

2 answers
Andrew McCormack
Andrew McCormack

why cant i get an answer

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Blacky
Blackyasked
Hybrid Flooring

Has anyone had Athena hybrid planks installed? Did you have any issues? I'm looking at having these installed in our laundry/bathroom/toilet. They seem to be significantly cheaper than vinyl sheets, so I'm wondering if there's a catch?

2 answers
Denise
Denise

I had the vinyl sheets installed, these were cheaper and a lot easier to install than the Hybrid planks, and I am very pleased with the whole job that was done.

Blacky
Blacky

Thank you Denise.

Blacky
Blackyasked
Carpet Court

Has anyone had Athena hybrid planks installed? Did you have any issues? I'm looking at having these installed in our laundry/bathroom/toilet. They seem to be significantly cheaper than vinyl sheets, so I'm wondering if there's a catch?

No answers
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